간호행정학회지 (Journal of Korean Academy of Nursing Administration)

  • 제17권3호
  • /
  • Pages.284-292
  • /
  • 2011
  • /
  • 1225-9330(pISSN)
  • /
  • 2288-4955(eISSN)
한국간호행정학회 (Korean Academy of Nursing Administration)
권호 표지

병원 통합물류시스템(SCM)이 물류 업무성과에 미치는 영향

The Effect of Hospital SCM on Logistics Performance

  • 투고 : 2011.05.02
  • 심사 : 2011.07.08
  • 발행 : 2011.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose: The purpose of this study was to examine the causal relationships among quality of hospital SCM (system quality, information quality, service quality), perceived usefulness, user satisfaction and logistics performance by hospital staff. Methods: A survey using a structured questionnaire was conducted with 276 hospital staff. Analysis of the data was with both SPSS Win 18.0 for descriptive statistics and AMOS 8.0 for the structural equation model. Results: The hypothetical model yielded Chi-square=8.121 (p=.087), df=4, $x^2$/df=2.030. GFI=.989, AGFI=.942, RMSEA=.066, NFI=.995, CFI=.997 TLI=.990 and showed good fit indices. Three dimensions of quality of SCM had significant direct effects on perceived usefulness. System and service of quality of SCM had significant direct effects on user satisfaction. Perceived usefulness had significant direct effects on user satisfaction. User satisfaction had significant direct effects on logistics performance. Conclusion: These results suggest that logistics performance can be enhanced by user satisfaction, user satisfaction can be enhanced by perceived usefulness, and perceived usefulness can be enhanced by quality of hospital SCM. Further study with various hospitals and various variables is necessary.

키워드

참고문헌

  1. Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychology Bulletin, 107(2), 238-246.
  2. Chung, K. S., & Park, Y. J. (2001). Service quality of internet shopping mall and consumer satisfaction. Journal of Information Systems, 10(1), 173-195.
  3. Cha, S. J. (2002). (The) level of satisfaction and awareness on inventory management in general hospitals. Unpublished master's thesis, Yonsei University of Korea, Seoul.
  4. Davis, T. (1993). Effective supply chain management. Sloan Management Review, 34(4), 35-46.
  5. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information System, 19(4), 9-30.
  6. Han, S. S., Son, I. S., Gu, J. C., & Lee, S. C. (2007). The study on the effect of health care service quality upon customer loyalty. Journal of Quality Management, 35(1), 61-75.
  7. Hong, G. H. (1999). A study on purchase of medical treatment material and management forms. Unpublished doctoral dissertation, Hanyang University of Korea, Seoul.
  8. Im, C. U. (2006). A study on the effect of SCM system's success factor on marketing performance. Journal of the Korean Institute of Plant Engineering, 11(3), 37-47.
  9. Kang, D. W. (2003). (A) Study on the customer satisfaction, relationship quality and repurchase intention in e-commerce logistics service quality. Unpublished doctoral dissertation, Kyonggi University of Korea, Kyonggi-do.
  10. Kazuo, Y., Park, M. S., Jo, J. G., & Han, N. H. (2001). Physical distribution administration. Incheon: Woo Yong Publishing INC..
  11. Kim, K. S. (2001). Analysis structural equation modeling: AMOS 4. Seoul: SPSS Academy.
  12. Kim, J. I. (1998). Achieving logistics excellence through the application of the supply chain management concept. Logistic Research, 6(1), 27-53.
  13. Kim, C. W., Cha, I. G., & Han J. G. (1999). Modern logistics management. Seoul: Hakmunsa.
  14. Lee, M. H., & Park, K. T. (2002). Logistics service quality and customer satisfaction in E-commerce. The Journal of MIS Research, 12(4), 237-253.
  15. Lee, S. D. (2002). The improvement plan to cut down expenses of supplies operation and stored goods in the Polyclinic hospital - Case of a Polyclinic Hospital. Unpublished master's thesis, Chung Ang University of Korea, Seoul.
  16. Lee, S. G., Park, K. T., Kim, J. W., & Choi, J. H. (2000). The impact of SCM strategy on logistics service activities and logistics performance. Logistic Research, 8(1), 49-63.
  17. Lee, Y. H., & Yoon, S. J. (2002). A baseline study on quality improvement strategy for appropriate management of medical supplies and goods at general hospitals in Korea. Korea Society of Medical QA, 9(1), 6-17.
  18. Li, D. (2009). A study on the effect of the third-party logistics service quality on the partnership in Shang Hai. Unpublished master's thesis, Pukyong National University of Korea, Busan.
  19. Mun, J. S. (2010). A study on the effect of the shipper's logistics performance. Unpublished doctoral dissertation, Tong Myong University of Korea, Busan.
  20. Nah, S. D. (2006). A study on the affects of information quality and partnership to performance of SCM. Industry Education, 13, 369-388.
  21. Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information System Research, 13(1), 50-69. https://doi.org/10.1287/isre.13.1.50.96
  22. Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information System Research, 13(1), 50-69. https://doi.org/10.1287/isre.13.1.50.96
  23. Seddon, P. B. (1997). A Respecification and extension of the DeLone and McLean model of IS Success. Information System Reserch, 8(3), 240-253. https://doi.org/10.1287/isre.8.3.240
  24. Song, I. K. (2010). The study on the effects of service quality on information & system qualities and collaborative performances: Based on SME's SCM environment. Korea Society of Internet Information, 11(1), 183-193.
  25. Shin, H. K. (2009). A study on material purchasing and inventory management of small & medium general hospitals: Focused on small & medium general hospitals in the capital areas. Unpublished master's thesis, Kyung Hee University of Korea, Seoul.
  26. Stank, T. P., Goldsby, T. J., Vickery, S. K., & Savitskie, K. (2003). Logistics service performance: Estimating its influence on market share. Journal of Business Logistics, 24(1), 27-56. https://doi.org/10.1002/j.2158-1592.2003.tb00031.x
  27. Yom, Y. H., & Lee, I. J. (2010) Causal relationships among quality, service value, satisfaction and loyalty. Journal of Korean Academy of Nursing Administration, 16(4), 381-390. https://doi.org/10.11111/jkana.2010.16.4.381
  28. Youn, S. H., & Kim, S. O. (2008). The relationship between SCM practice and SCM performance: A moderating effect of top management support and matching supply chains with products. Journal of Management Education, 49, 157-179.
  29. Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering quality service. New York: Free Press.