참고문헌
- 김효근, 표지현, 최인영, “IS 조직과 라인 조직간의 의사소통 및 공유지식이 IS성과에 미치는 영향에 관한 연구," 경영정보학연구, 제13권, 제1호, pp.197-211, 2003.
- 박윤서, 이승인, 김삼권, 양유, “모바일 인터넷 서비스 품질 측정 및 마케팅 성과에 미치는 영향 연구," 품질경영학회지, 제35권, 제2호, pp.63-83, 2007.
- 마은경, 김명숙, “공공기관 내 구성원간의 지식공유에 관한 연구: 사회교환이론 관점에서," Information Systems Review, 제7권, 제1호, pp.195-217, 2005.
- 허명숙, 천명중, “플로우(Flow)의 구성요인, 조직몰입, 지식공유와 직무만족과의 관계에 대한 실증연구," 정보시스템연구, 제16권, 제4호, pp.1-31, 2007.
- 김계수, AMOS 7.0 구조방정식모형 분석, 한나래, 2007.
- Jiang, Klein G., and Carr C.L. "Measuring Information System Service Quality: Servqual From The Other Side", MIS Quarterly, Vol.26, No.2, pp.145-167, 2002. https://doi.org/10.2307/4132324
- Kang, and Bradley G. “Measuring the performance of IT services: An assessment of SERVQUAL" International Journal of Accounting Information, Vol.3, pp.151-164, 2002. https://doi.org/10.1016/S1467-0895(02)00031-3
- Kettinger, and Lee C.C. “Pragmatic Perspectives on the Measurement of Information Systems Service Quality," MIS Quarterly, pp.223-240, 1997. https://doi.org/10.2307/249421
- Lin, “To share or not to share: modeling knowledge sharing using exchange ideology as a moderator," Personnel Review, Vol.36, No.3, pp.19, 2007.
- Gronroos "A Service Quality Model and its Marketing Implications," European Journal of Marketing, Vol.18, No.4, pp.36-45, 1984. https://doi.org/10.1108/EUM0000000004784
- Parasuraman, Zeithaml V.A., and Berry L.L. "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality," Journal of Retailing, Vol.64, No.1, pp. 12-40, 1988.
- Kettinger, and Lee C.C. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences, Vol.25, No.5-6, pp.737-766, 1994. https://doi.org/10.1111/j.1540-5915.1994.tb01868.x
- Cronin, and Taylor S.A. "Measuring Service Quality: A Reexamination and Extension," Journal of Marketing, Vol.56, No.3, pp.55-68, 1992. https://doi.org/10.2307/1252296
- Dyke, Kappelman L.A., and Prybutok V.R. "Measuring Information Systems Service Quaiity: Concerns on the Use of the SERVQUAL Questionnaire," MIS Quarterly, Vol.21, No.2, pp.195-208, 1997. https://doi.org/10.2307/249419
- Crosby, Evans K.A., and Cowles D. "Relationship quality in services selling: An interpersonal influence perspective," journal of marketing, Vol.54, pp.68, 1990. https://doi.org/10.2307/1251817
- Morgan, and Hunt S.D. "The Commitment-Trust Theory of Relationship Marketing," Journal of Marketing, American Marketing Association, pp.20-38, 1994.
- Carr, "RECIPROCITY: The Golden Rule of IS-User Service Relationship Quality and Cooperation," Communication of the ACM, Vol.49, No.6, pp.77-83, 2006. https://doi.org/10.1145/1132469.1132471
- Oliver, "A cognitive model of the antecedents and consequences of satisfaction decisions", Journal of Marketing Research, Vol.17, No.4, pp 460-469, 1980. https://doi.org/10.2307/3150499
- Churchill, Jr., and Surprenant C. "An Investigation into the Determinants of Customer Satisfaction," Journal of Marketing Research, Vol.19, No.4, pp.491-504, 1982. https://doi.org/10.2307/3151722
- Moorman, Deshpand R., and Zaltman G. "Factors Affecting Trust in Market Research Relationships," The Journal of Marketing, Vol.57, No.1, pp.81-101, 1993. https://doi.org/10.2307/1252059
- Garbarino, and Johnson M.S. "The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships," The Journal of Marketing, Vol.63, No.2, pp.70-87, 1999. https://doi.org/10.2307/1251946
- Chakrabarty, Whitten D., and Green K., "Understanding Service Quality and Relationship Quality in IS Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit.", Journal of Computer Information Systems, Vol.48, No.2, pp 1-15, 2007.
- Schultze, and E.Leidner D., "Studying Knowledge Management in Information Systems Research: Discourses and Theoretical Assumptions," MIS Quarterly, Vol.26, No.3, pp.213-242, 2002. https://doi.org/10.2307/4132331
- Nahapiet and S. Ghoshal, "Soical Capital Intellectual Capital and The Organizational Advantage," Academy of Management Review, Vol.23, pp.242-266, 1998. https://doi.org/10.2307/259373
- Constant, S. Kiesler, and L. Sproull, "What's Mine Is Ours, or Is It? A Study of Attitudes about Information Sharing," Information Systems Research, Vol.5, No.4, pp.400-421, 1994. https://doi.org/10.1287/isre.5.4.400
- Renzl, "Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation," Omega, Vol.36, No.2, pp.206-220, 2008. https://doi.org/10.1016/j.omega.2006.06.005
- Lee and Y. G. Kim, "Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation," Journal of Management Information Sysiems, Vol.15, No.4, pp.29-62, 1999. https://doi.org/10.1080/07421222.1999.11518221
- Anderson and M. W. Sullivan, "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, Vol.12, No.2, pp.125-143, 1993. https://doi.org/10.1287/mksc.12.2.125
- Zeithaml, L. L. Berry, and A. Parasuraman, "The Behavioral Consequences of Service Quality," Journal of marketing, Vol.60, p.16, 1996.
- Bennett and A. Barkensjo. "Relationship quality, relationship marketing, and client perceptions of the levels of service quality of charitable organisations," International Journal of Service Industry Management, Vol.16, No.1, p.26, 2004.
- Y. Yi, "A critical review of customer satisfaction," Review of Marketing, Vol.4, pp.68-123, 1990.
- Bitner, "Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses," The Journal of Marketing, Vol.54, No.2, pp.69-82, 1990. https://doi.org/10.2307/1251871
- Furnell and T. Karweni, "Security Implications of electronic commerce : A survey of consumer and business," Internet Research, Vol.9, No.5, pp.372-383, 1999. https://doi.org/10.1108/10662249910297778
- Spekman, "Strategic supplier selection:Understanding long-term buyer relationships," Business Horizons, Vol.31, No.4, pp.75-81, 1988. https://doi.org/10.1016/0007-6813(88)90072-9
- N. Kumar, "The Power of Trust in Manufacturer-Retailer Relationships," Harvard Business Review, Vol.74, pp.92-110, 1996. https://doi.org/10.1225/96606
- Nonaka, "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, Vol.4, No.1, pp.14-37, 1994. https://doi.org/10.1287/orsc.5.1.14
- R. Mowday and R. M. Steers. Employeeorganization linkages: The psychology of commitment, absenteeism, and turnover, Academic Press, New York, 1982.
- Anderson and D. W. Gerbing, "Structural equation modeling in practice : a review and recommended two-step approach," Psychological bulletin, Vol.103, No.3, pp.411-423, 1988. https://doi.org/10.1037/0033-2909.103.3.411
- Spanos and S. Lioukas, "An Examination Into The Causal Logic of Rent Generation: Contrasting Porter's Competitive Strategy Framework And The Resource-Based Perspective," Strategic Management Journal, Vol.22, pp.907-934, 2001. https://doi.org/10.1002/smj.174
- Bagozzi and Y. Yi, "On the Evaluation of Structural Equation Models," Journal of the Academy of Marketing Science, Vol.16, No.1, pp.74-94, 1988. https://doi.org/10.1007/BF02723327
피인용 문헌
- The Effect of Expanded Servicescape on Relationship Quality and Chinese Consumer's Repurchasing Intentions vol.13, pp.7, 2013, https://doi.org/10.5392/JKCA.2013.13.07.350