Industrial Engineering and Management Systems

  • 제6권1호
  • /
  • Pages.28-39
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  • 2007
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  • 1598-7248(pISSN)
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  • 2234-6473(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
권호 표지

An Integrated Approach to Information Systems Development for Supporting Customer-Centric Business Process

  • Kim, Han-Gook (Department of Industrial Engineering and Management Tokyo Institute of Technology) ;
  • Iijima, Junichi (Department of Industrial Engineering and Management Tokyo Institute of Technology) ;
  • Ho, Sho (Department of Industrial Engineering and Management Tokyo Institute of Technology)
  • 발행 : 2007.06.30
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초록

The issue of customer-centric enterprise focusing on realizing customer needs has recently received considerable attention in the corporate world. However, little research has yet been reported on developing Information Systems (IS) supporting the customer-centric enterprises. This research proposes an integrated approach of IS development that supports organizations aiming to become customer-centric enterprises using various customer profiles. In this paper, we propose an integrated approach unifying goal modeling, business process modeling, and information systems modeling. The approach is expected to be seamlessly linked with the object-oriented systems development approach. Finally, we apply this approach to the real case of a securities company in Japan.

키워드

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