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An Integrated Approach to Information Systems Development for Supporting Customer-Centric Business Process  

Kim, Han-Gook (Department of Industrial Engineering and Management Tokyo Institute of Technology)
Iijima, Junichi (Department of Industrial Engineering and Management Tokyo Institute of Technology)
Ho, Sho (Department of Industrial Engineering and Management Tokyo Institute of Technology)
Publication Information
Industrial Engineering and Management Systems / v.6, no.1, 2007 , pp. 28-39 More about this Journal
Abstract
The issue of customer-centric enterprise focusing on realizing customer needs has recently received considerable attention in the corporate world. However, little research has yet been reported on developing Information Systems (IS) supporting the customer-centric enterprises. This research proposes an integrated approach of IS development that supports organizations aiming to become customer-centric enterprises using various customer profiles. In this paper, we propose an integrated approach unifying goal modeling, business process modeling, and information systems modeling. The approach is expected to be seamlessly linked with the object-oriented systems development approach. Finally, we apply this approach to the real case of a securities company in Japan.
Keywords
Customer-centric; Integrated Approach; Customer Profile; Business Process; Information System;
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