경영정보학연구 (Information Systems Review)

  • 제8권1호
  • /
  • Pages.203-222
  • /
  • 2006
  • /
  • 2982-6551(pISSN)
  • /
  • 2982-6837(eISSN)
한국경영정보학회 (The Korea Society of Management Information Systems)
권호 표지

정보시스템 개발 프로젝트 참여 만족도 결정요인에 관한 연구: SI 프로젝트 참여인력 만족도 중심으로

A Study on Determinants of Participants' Satisfaction in Information System Development Project: Focused on Outsourcing Project Participants' Satisfaction

  • 발행 : 2006.04.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

아웃소싱 방식의 정보시스템 개발 프로젝트(SI 프로젝트)는 참여인력들의 만족도가 매우 낮은 것으로 알려져 있다. 이로 인해 잦은 전직과 이직, 프로젝트 참여 기피 등의 고질적인 문제가 발생하고, 프로젝트 성패에도 악영향을 미치고 있다. 참여인력들의 만족도 향상을 위해서는 프로젝트 참여만족도를 결정하는 요인들의 명확한 규명을 통한 개선이 필요하다. 프로젝트 참여만족도는 직무만족도의 일종으로 볼 수 있다. 선행연구에 의하면, 직무만족도는 직무특성과 무관한 급여, 보상, 명성 등의 일반 요인과 직무특성에 기인한 특화요인에 의하여 결정된다. 본 연구에서는 현업에서 프로젝트 참여만족도 측정에 널리 사용되는 PMI 설문에 기초하여, 정보시스템 개발 프로젝트의 특성에 기인하는 특화요인으로, 프로젝트 이행약정, 업무량과 업무시간, 프로젝트 통제, 조직내 의사소통, 조직간 의사소통, 방법론(프로세스) 영향도의 6가지 요인에 대하여 확인하고, 프로젝트 참여만족도 결정요인으로 적합한가에 대하여 66개 프로젝트에 참여한 390명의 데이터를 통해 검증했다. 연구 결과, 6개의 결정요인은 모두 프로젝트 참여만족도를 결정하는 요인으로 볼 수 있었다. 즉, 프로젝트 참여 인력들의 만족도는 프로젝트 이행약정과 프로젝트 통제, 의사소통, 프로젝트 방법론 등에 민감하게 반응하는 것으로 나타났다. 특히, 벤더 사(社) 참여인력 들의 만족도는 단순히 많은 업무량과 강한 업무강도 보다는 무리한 프로젝트 이행약정과 계획의 잦은 변경 및 불합리한 프로젝트 통제에 의하여 더욱 저해되는 것을 확인할 수 있었다. 따라서 참여자들의 프로젝트 참여 만족도를 신장시키고, 궁극적으로 프로젝트의 성과를 높이기 위해서는 단편적인 처방과 개선에서 벗어나 프로젝트 이행약정을 비롯한 프로젝트 특화요인들에 대한 종합적인 접근과 해결책이 필요할 것이다.

The chronic problems of Information System Outsourcing Development Project include frequent changes in the participants and their roles, and the evasion of project participation, which exert unfavorable influence to the outcome of the project. Such problems are due, in large part, to the low level of project participants' satisfaction in the project. However, little is known about the factors that influence project participants' satisfaction in the project development. This research identifies six potential factors such as project commitment, workload, control, communication within the organization, inter-organization communication, and system development methodology based on PMI(Project Management Institute) and empirically examines their efficacy in explaining the level of participants' satisfaction in the IS development projects based on data from 390 participants in 66 projects. The results indicate that the six factors are strong determinants of participants' satisfaction in system development projects. In other words, the level of satisfaction among project participants overall are largely influenced by project commitment and control, communication, project methodology. Especially, the results reveal that the level of satisfaction among participants from the vendor decreased largely by unrealistic project commitment, frequent changes in project planning and unreasonable control rather than by a significant amount of workload. In conclusion, there need to be a rational approach and solution based on the six factors presented in this research in order to increase participation satisfaction level of the project participants and ultimately enhance project outcome.

키워드

참고문헌

  1. 김영걸, 이재남, 'SI 업체를 가진 그룹 내 계열사들의 정보시스템 외주 위탁 전략에 관한 연구', 경영학연구, 제25권, 제2호, 1996, p. 97
  2. Avison, D.E. and V. Taylor, 'Information Systems Development Methodologies: A Classification According to Problem Situation', Journal of Information Technology, Vol.12 Issue 1, Mar 1997, pp. 73-82 https://doi.org/10.1080/026839697345224
  3. Barclay, D., R. Thompson, and C. Higgins, 'The Partial Least Squares(PLS) Approach to Causal Modeling, Personal Computer Adoption and Use as an Illustration', Technology Studies, Vol.2, No.2, 1995, pp. 285-323
  4. Bradley, J.H. and F.J. Hebert, 'The effect of personality type on team performance', Journal of Management Development, Vol.16, No.5, 1997, pp. 337-353 https://doi.org/10.1108/02621719710174525
  5. Bubenko, J.A, 'Information System Methodologies-a Research View, in Information System Design Methodologies: Improving the Practice', Olle, T.W., Sol, H.G., Verrijn-Stuart, AA(eds), North Holland, Amsterdam, 1986
  6. Burke, R.J., E. Greenglass, 'A Longitudinal Study of Psychological Burnout in Teaches', Human Relations, Vol.48, No.2, 1995, pp. 187-202 https://doi.org/10.1177/001872679504800205
  7. Caplan R.D. and R.V. Harrison, 'Person-environment Fit Theory: Some History, Recent Developments, and Future Directions', Journal of Social Issues, Vol.49, 1993
  8. Chin, W.W., 'Modern Methods for Business Research', Lawrence Erlbaum Associates, Chapter 10, 1995
  9. Christopher, O., 'The Interactive Effects of Communication Quality and Job Involvement on Managerial Job Satisfaction and Work Motivation', The Journal of Psychology, Vol.131, No.5, 1997, pp. 519-522 https://doi.org/10.1080/00223989709603540
  10. Computerworld, 'Job Satisfaction: It's Highly Overrated', Glen. P., Vol.37, Issue 47, 2003
  11. Dvira, D., T. Razb, and A.J. Shenharc, 'An Empirical Analysis of the Relationship between Project Planning and Project Success', International Journal of Project Management, 2003
  12. Faraj, S. and L. Sproull, 'Coordinating Expertise in Software Development Teams', Management Science, Vol.46, No.12, Dec. 2000, pp. 1554-1568 https://doi.org/10.1287/mnsc.46.12.1554.12072
  13. Fornell, C. and D. Larcker, 'Evaluating Structural Equation Models with Unobservable Variables and Measurement Error', Journal of Marketing Research, Vol.18, 1981, pp. 116-142
  14. Goldstein, D.K., and J.F. Rockart, 'An Examination of Work-Related Correlates of Job Satisfaction In Programmer/Analysts', MIS Quarterly, June 1984
  15. Goldstein, D.K., 'The Effects of Task Differences on the Work Satisfaction, Job Characteristics, and Role Perceptions of Programmer/Analysts', Journal of Management Information Systems, Vol.6, No.1, Summer 1989
  16. Grover, V., A.L. Lederer, and R. Sabherwal, 'Recognizing the Politics of MIS', Information & Management, Mar 1988, pp. 145-156
  17. Guinan, P.J., J.G. Cooprider, and S. Faraj, 'Enabling Software Development Team Performance during Requirements. Definition: A Behavioral Versus Technical Approach', Information System Research, Vol.9, No.2, Jun 1998, pp. 101-125 https://doi.org/10.1287/isre.9.2.101
  18. Hackman, J.R and G.R. Oldham, 'Development of the Job Diagnostic Survey', Journal of Applied Psychology, 1975
  19. Hackman, J.R. and G.R. Oldham, Work Redesign, Addison-Wesley, 1980
  20. House, R.J., 'Role Conflict and Ambiguity as Critical Variables in a Model of Organizational Behavior', Organizational Behavior and Human Performance, Vol.7, 1972, pp. 467-505 https://doi.org/10.1016/0030-5073(72)90030-X
  21. Howard, A., 'Software Engineering Project Management', Communication of the ACM, Vol. 44, No.5, May 2001, pp. 23-24
  22. Ives, B. and M.H. Olson, 'Manager or Technician- The Nature of the Information Systems Managers' Job.', MIS Quarterly, Vol.5, No. 4, December 1981, pp. 49-63 https://doi.org/10.2307/249327
  23. Javed, T., Manzil-e-M; and S.D. Qaiser, 'A Survey to Examine the Effect of Team Communication on Job Satisfaction', ACM SIGSOFT Software Engineering Notes, Vol. 29, No.2, March 2004
  24. Jurison, J., 'Software Project Management: The Manager's View', Vol.2, Article 17, Communications of the Association for Information Systems, Sep. 1999
  25. Kahn, R.L., D. Wolfe, R. Quinn, J.D. Snoek, and R. Rosenthal, Organizational Stress: Studies in Role Conflict and Role Ambiguity, John Wiley and Sons, 1964
  26. Lederer, A.L. and V. Sethi, 'The Implementation of Information Systems Planning Methodologies', MIS Quarterly, Sep. 1988, pp. 445-462
  27. Locke, E.A., 'The Nature and Causes of Job Satisfaction'. In: Dunnette M.D., ed. Handbook of Industrial and Organizational Psychology. Chicago, IL: Rand McNally, 1976
  28. Loher, B.T., R.A Noe, N.C. Moeller, and M.P. Fitzgerald, 'A Meta-analysis of the Relation of Job Characteristics to Job Satisfaction', Journal of Applied Psychology, Vol.70, 1985, pp. 280-289 https://doi.org/10.1037/0021-9010.70.2.280
  29. McCarthy, T., 'The Theory of Communicative Action', Vol.1, Beacon Press, Boston, 1984
  30. McGee, M.K., 'Burnoutl', Information Week, March 4, 1996, pp. 34-40
  31. McKeen, J.D., T. Guimaraes, and J.C. Wetherbe, 'The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors', MIS Quarterly, December, 1994, pp. 427-451
  32. Nordqvist, S., S. Hovmark, and A.J. Viktorsson, 'Perceived Time Pressure and Social Processes in Project Teams', International Journal of Project Management, Vol.22, Issue 6, August 2004
  33. PMI, 'A Guide to the Project Management Body of Knowledge', Project Management Institute, 2001
  34. Rockart, J.R., 'The Changing Role of the Information Systems Executive: a Critical Success Factors Perspective', Sloan Management Review, Vol.24, No.1, 1982, pp. 3-13
  35. Saane, J.K., J.H. Sluiter, A.M. Verbeek, and M.H.W. Frings-Dresen, 'Reliability and Validity of Instruments Measuring Job Satisfaction- A Systematic Review', Occupational Medicine, Vol.53, Issue 3, May 2003, pp. 191-201 https://doi.org/10.1093/occmed/kqg038
  36. Salaway, G., 'An Organizational Learning Approach to Information Systems Development', MIS Quarterly, Vol.11, Issue 2, Jun 1987, pp. 244-265
  37. Santana, M. and D. Robey, 'Perceptions of Control During Systems Development: Effects on Job Satisfaction of Systems Professionals', Computer Personnel, January 1995
  38. Sasa, M.D., 'The Influence of the Information Systems Development Approach on Maintenance', MIS Quarterly, Sep. 1992
  39. Schuler, R.J., 'A Role Perception Transactional Model for Organizational Outcomes', Organizational Behavior and Human Performance, Vol.23, 1995, pp. 268-291 https://doi.org/10.1016/0030-5073(79)90058-8
  40. Sethi, V., R.C. King, and J.C. Quick, 'What Causes Stress Information System Professionals-', Communications of the ACM, Vol. 47, No.3, March 2004
  41. Sethi, V., T. Barrier, and R.C. King, 'An Examination of the Correlates of Burnout in Information Systems Professionals', Information Resources Management Journal, Vol.12, No. 3, 1999, pp. 5-13
  42. Shen, Y., 'A Meta-Analysis of Role Ambiguity and Role Conflict on IS Professional Job Satisfaction', Proceedings of the 38th Hawaii International Conference on System Sciences, 2005
  43. Staples, D.S. and e.A. Higgins, 'A Study of the Impact of Factor Importance Weightings on Job Statisfaction Measures', Journal of Business and Psyhcology, Vol.13, No.2, Winter 1998
  44. Staw, B.M., 'Counterforces to Change in Change in Organization', P.S. Goodman(ed.), Jossey-Bass, CA. 1982, pp. 87-121
  45. Thomas, K.M. and K.L. Williams, 'The Role of Burnout on Organizational Attachment and Career Mobility', Paper presented at Work' Stress and Health '95: Creating Healthier Workplaces, Washington D.C., September, 1995
  46. Weill, P., 'The Relationship between Investment in Information Technology and Firm Performance: A Study of the Value Manufacturing Sector', Information Systems Research, 1992, pp. 307-333