Management Science and Financial Engineering

The Korean Operations Research and Management Science Society (한국경영과학회)
권호 표지

Exploratory Study and Empirical Study on Critical Website Success Factors of Chinese Publishing Enterprises

  • Huang Jinghua (School of Economics and Management, Tsinghua University) ;
  • Jiang Ximin (School of Economics and Management, Tsinghua University) ;
  • Lee Jingtin (School of Economics and Management, Tsinghua University) ;
  • Zhao Chunjun (School of Economics and Management, Tsinghua University)
  • Published : 2005.12.01
Download PDF
⟨ Previous Next ⟩

Abstract

The study on the critical success factors (CSF) for electronic commerce systems has been a hot topic in both academe and industry. On the basis of reviewing papers on CSF and analyzing their problems, this paper designs the initial assessment indictors and website features and functions influencing EC success. Using Delphi survey and data analysis, we get the five important assessment indictors and seven important web features and functions. Furthermore, the hypothesis of CSF model is proposed. Finally, we conduct a survey on the Chinese Publishing Industry to test the hypothesis. The result shows that the hypothesis is partly supported, which means useful and understandable information, complete and timely information, credible and accurate information, all product-related information are the critical success factors for EC publishing industry. This research not only impels EC research in China, but also has instructional effect on the implementation of EC for enterprises to increase the success rate of EC.

Keywords

References

  1. Barua, A., P. Konana, and A. B. Whinston, et al, 'Driving e-business excellence,' Sloan Management Review 43 (2001), 36-45
  2. Chatterjee, D. and R. Grewal, 'Shaping up for e-commerce: institutional enabler of the organizational assimilation of web technologies,' MIS Quarterly 26 (2002), 65-89 https://doi.org/10.2307/4132321
  3. DeLone, W. H. and E. R. McLean, 'The DeLone and McLean model of information systems success: a ten-year update,' Journal of Management Information Systems 19 (2003), 9-30 https://doi.org/10.1080/07421222.2003.11045748
  4. DeLone, W. H. and E. R. McLean, 'Information systems success: the quest for the dependent variable,' Information Systems Research 3 (1992), 60-95 https://doi.org/10.1287/isre.3.1.60
  5. Huff, S. L. and M. Wade, Cases in electronic commerce, Irwin/ McGraw-Hill, Boston, 2000
  6. IBM (1999) Ten success factors for e-business, http://www-4.ibm.com/software/info/soul/st/guide.html, March 6 2002
  7. Lawshe, C. H., 'A quantitative approach to content validity,' Personnel Psychology 28 (1975), 563-575 https://doi.org/10.1111/j.1744-6570.1975.tb01393.x
  8. Madeja, N. and D. Schoder, 'Designed for success-empirical evidence on features of corporate web pages,' Proceedings of the 36th Hawaii International Conference on Systems Science, Hawaii, IEEE, 2002, 188-197 https://doi.org/10.1109/HICSS.2003.1174429
  9. Meng, J., Performance evaluation for Chinese enterprise, China Finance and Economy Publishing House, Beijing, 2002 (in Chinese)
  10. Mirani, R. and A. L. Lederer, 'An instrument for assessing the organizational benefits of IS projects,' Decision Sciences 29 (1998), 803-838 https://doi.org/10.1111/j.1540-5915.1998.tb00878.x
  11. olla, A. and P. S. Licker, 'E-commerce success: an attempt to extend and respecify the Delone and Mclean model of IS success,' Journal of Electronic Commerce Research 2 (2001), 131-140
  12. Motiwalla, L. F. and R. M. Khan, 'Financial impact of e-business initiatives in the retail industry,' Journal of Electronic Commerce in Organizations 1 (2003), 55-73 https://doi.org/10.4018/jeco.2003010104
  13. National Informatization Evaluation Center (2002) Indicator system for the enterprise's informatization, http://www.niec.org.cn/qyxxh/zbtx02.htm, Oct 15 2003 (in Chinese)
  14. Porter, M. E. and V. E. Millar, 'How information gives you competitive advantage,' Harvard Business Review 63 (1985), 149-161 https://doi.org/10.1225/85415
  15. PWC (2000) The emm@ framework supports comprehensive risk management, http://www.pwcglobal.com/extweb/service.nsf/docid/e0763bd8dc558fcb852569810053cba6, February 12, 2002
  16. Qiu, C. and W. Forster, 'Reach on the effect factors of e-commerce application in electronics industry,' Intelligence Science 12 (2003), 919-921 (in Chinese)
  17. Rai, A., R. Patnayakuni, and N. Patnayakuni, 'Technology investment and business performance,' Communications of the ACM 40 (1997), 89-97 https://doi.org/10.1145/256175.256191
  18. Saaksjarvi, M., 'In search of business success on the web-the dilemma of defensive functionality,' Proceedings of the 32nd Hawaii international conference on system science, Hawaii, IEEE, (1999), 5011-5020 https://doi.org/10.1109/HICSS.1999.772914
  19. Saeed, K. A., Y. Hwang, and V. Grover, 'Investigating the impact of web site value and advertising on firm performance in electronic commerce,' International Journal of Electronic Commerce 7 (2002), 119-141
  20. Subramaniam, C. and M. J. Shaw, 'A study of the value and impact of B2B: e-commerce: the case of web-based procurement,' International Journal of Electronic Commerce 6 (2002), 19-40 https://doi.org/10.1080/10864415.2002.11044245
  21. Wang, L., K. Wang, and G. Feng, 'The actualities and shortages of the studies of e-business's impact on management in China,' China Soft Science 3 (2000),23-26 (in Chinese)
  22. Weill, P. and M. Vitale, Place to space: migrating to eBusiness models, Massachusetts: Harvard Business School Press, 2002
  23. Zhong, Y. S., 'The research progress in E-commerce management in China,' Journal of Management World 11 (2003), 135-138 (in Chinese)
  24. Zhu, K. and K. Kraemer, 'E-commerce metrics for net-enhance organizations: assessing the value of e-commerce to firm performance in the manufacturing sector,' Information Systems Research 13 (2002), 275-295 https://doi.org/10.1287/isre.13.3.275.82
  25. Zhu, K., S. Xu, and J. Dedrick, 'Assessing drivers of e-business value: results of a cross-country study,' 24th International Conference on Information Systems (2003), 181-193
  26. Zhuang, Y. and A. L. Lederer, 'An instrument for measuring the business benefits of e-commerce retailing,' International Journal of Electronic Commerce 7 (2003), 65-99