경영정보학연구 (Information Systems Review)

  • 제4권2호
  • /
  • Pages.133-153
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  • 2002
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  • 2982-6551(pISSN)
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  • 2982-6837(eISSN)
한국경영정보학회 (The Korea Society of Management Information Systems)
권호 표지

인터넷 서점유형의 선택에 영향을 미치는 요인에 관한 탐색적 연구

An Empirical Study on Factors Affecting Price Sensitivity and Choice of Internet Bookstores

  • Oh, Jeong-Eun (Entrue Consulting Partners, LG CNS) ;
  • Lee, Seung-Chang (College of Business and Economics, Yonsei University) ;
  • Lee, Ho-Geun (Department of Business Administration, College of Business and Economics, Yonsei University)
  • 발행 : 2002.12.31
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초록

인터넷 사용의 증가로 탐색비용이 낮아져 소비자들이 얻을 수 있는 정보의 양은 증가하였으며 가격에 대한 정보 또한 쉽게 취득하고 비교할 수 있게 되었다. 그 결과 동일제품을 취급하는 인터넷 쇼핑몰 간의 가격 경쟁이 심화되고 있으며, 소비자들은 제품 구매결정에 있어 다른 요소들보다 가격에 더욱 민감하게 반응하고 있다. 본 연구는 인터넷 쇼핑몰의 가격 경쟁을 줄일 수 있는 차별화 전략을 모색하고자 인터넷 쇼핑몰의 가격 민감도에 영향을 미치는 요인을 살펴 보았으며, 가격 민감도에 따라 선호서점에 대한 선택이 달라지는가를 분석해 보았다. 연구대상은 국내에서 가격 경쟁이 치열한 인터넷 서적시장을 선택하였으며 연구 방법은 인터넷 서점에서 구매 경험이 있는 소비자를 대상으로 설문조사를 실시하였다. 연구결과 가격민감도가 선호서점의 유형선택에 영향을 미치는 것으로 분석되었다. 본 연구는 인터넷 쇼핑몰의 가격민감도 영향요인을 도출하기 위한 탐색적인 연구란 점에서 의의가 있으며 향후 제품 특성 및 품질에 차이가 있는 비동질 제품 등 다양한 시장을 대상으로 한 연구가 수행되어야 할 것이다.

Internet lowers the search cost to acquire information about products and sellers price information. Because consumers can easily compare prices among different Internet retailers, the price competition among merchants in Internet has been intensified. For online retailers, it is important to differentiate their sites from competitors based upon services rather than prices. This study investigates which factors influence on consumers price sensitivity in Internet book markets and examines whether consumers price sensitivity has any effect on the type of preferred Internet bookstore (hybrid or pure online book stores). Survey is conducted to empirically investigate the relationship among the various consumer attitudes and price sensitivity. The result shows that price search and price importance have effect on the choice of Internet bookstore. Consumers with higher price sensitivity preferred to purchase books from pure Internet bookstores rather than hybrid (click-and-mortar) bookstores. This study provides an exploratory framework that tries to understand consumer behavior about price sensitivity that might provide some marketing implications to lessen the price competition of Internet retailers.

키워드

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