종합병원 외래진료부의 대기공간 구성에 관한 연구 - 외래 이용환자의 대기형태를 중심으로 -

A Study on the Spatial Characteristics of Waiting Areas in General Hospital - focusing on the behavior of out-patient -

The objective of this study is to introduce the spatial characteristics and the better arrangement of waiting areas in general hospital on comprehensing the patient's behavior as patient call-system and spatial characteristics is characteristics is changed. That is for improvement in the circumstance of waiting area more important than before, and for the patient satisfaction and patient's affirmative judgement of hospital quality by offering the convenience. Through this study, the way of improvement for waiting area can be suggested such as the beeper system, the restructuring of program information, the multiple aim space without hospital program, the reform of the seat's arrayal, the waiting area with conveniency.