• 제목/요약/키워드: website activities

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Evaluating website performance using formula and balanced scorecard methods

  • Hou, Liyao;Hong, Jong-Yi;Suh, Eui-Ho
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2007년도 International Conference
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    • pp.764-769
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    • 2007
  • This paper proposes a new model to· evaluate the effectiveness of websites using balanced scorecard (BSC) and weighted formula based methods.fisrt, we Use BSC method to find out the cause-and-effect relationships between the measure and website activities, and our proposed model evaluates website performance from six perspectives: business value, operational excellence, customer value, website interface, management, maintenance, and learning and innovation. Next, we usedformula-based approach to identify what makes website performance low by developing the evaluation formula through investigating website users; finally, case studies of two famous websites are given to show how our method can be used Our evaluation model can not only evaluate website performance but also suggest how to improve performance.

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어린이의 비만 예방과 관리를 위한 영양교육 웹사이트 개발 및 평가 (Development and Evaluation of a Nutrition Education Website for the Prevention and Management of Childhood Obesity)

  • 연미영;박찬;류관희;현태선
    • 대한지역사회영양학회지
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    • 제17권4호
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    • pp.390-406
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    • 2012
  • Childhood obesity has rapidly increased worldwide and is one of the most serious health problems in this age group. In order to prevent and manage childhood obesity, we developed a nutrition education website. The website consisted of three parts. The first part was made for self-assessment with regard to obesity index, dietary habits, food frequency, dietary attitude, nutrition knowledge, nutrient intake, energy expenditure, and the stage of behavioral change, and tailored messages and advice according to the assessment results. A total of 612 real-size food photos as well as a nutrient database of 3,346 foods and 541 dishes were created to help children estimate nutrient intakes accurately. In addition, an energy expenditure database of 156 activities for children was established to calculate calorie consumption. The second part was made for setting long-term and short-term goals and keeping track of the changes in energy intake and expenditure in one's own page. The third part was made for education. Various types of nutrition information were provided; texts, pictures, calculators and games. The readability and design of the website were evaluated by 46 obese children. Usefulness, design and readability of the website were found to be desirable for children. This website is expected to be used by an obese child alone or with parents or nutrition teachers in order to control body weight through healthy dietary habits and physical activities. In addition, a non-obese child can also use this website for maintaining healthy dietary habits and preventing obesity.

Hedonic Shopping Motivation and Impulse Buying: The Effect of Website Quality on Customer Satisfaction

  • WIDAGDO, Bambang;ROZ, Kenny
    • The Journal of Asian Finance, Economics and Business
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    • 제8권1호
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    • pp.395-405
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    • 2021
  • The sophistication of technology information has led to a series of innovative activities in the economy, particularly in buying and selling products and services both conventionally and online. Currently online activities provide opportunities for customers to get the desired needs. The purpose of this research is to examine the effect of website quality, hedonic shopping motivation, and impulse buying on customers' satisfaction of online shopping in Indonesia. Eight online marketplaces are the focus of this research. This study uses a quantitative approach. This is a structural equation research with data obtained from 177 students through an online questionnaire using a five-point Likert scale; the selection criteria is having shopped online from various universities in Indonesia. The statistical testing tool used is SPSS 26.0, with the effect between variables determined using Partial Least Square (SmartPLS 3.0). The findings of this study indicate that the nine proposed hypotheses are accepted, positively and significantly, directly or indirectly, which are supported by previous research to reinforce the findings that have been found. The interesting attributes associated with this study are hedonic shopping motivation and impulse buying that mediate the relationship between website quality and customer satisfaction of online shopping in Indonesia's marketplace.

Can We Identify Trip Purpose from a Clickstream Data?

  • Choe, Yeongbae
    • Journal of Smart Tourism
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    • 제2권2호
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    • pp.15-19
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    • 2022
  • Destination marketing organizations (DMOs) utilize the official website for marketing and promotional purposes, while tourists often navigate through the official website to gather necessary information for their upcoming trips. With the advancement of business analytics, DMOs may need to exploit the clickstream data generated through their official website to develop more suitable and persuasive strategic marketing and promotional activities. As such, the primary objective of the current study is to show whether clickstream data can successfully identify the trip purposes of a particular user. Using a latent class analysis and multinomial logistic regression, this study found the meaningful and statistically significant variations in webpage visits among different trip purpose groups (e.g., weekend getaways, day-trippers, and other purposes). The findings of this study would provide a foundation for more data-centric destination marketing and management practice.

보건복지부 웹사이트의 항행성 개선에 관한 실행 연구법 적용: 시선 분석을 중심으로 (Applying Action Research on Improving Navigability for the Website of Korean Ministry of Health and Welfare: Gaze Analysis)

  • 김태경;문정훈;이동원;여의주
    • 경영정보학연구
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    • 제17권2호
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    • pp.157-177
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    • 2015
  • 웹사이트의 사용성은 정보시스템 설계와 전자상거래 영역의 연구자 및 실무자들의 지속적인 관심의 대상이다. 높은 사용성을 가진 웹사이트는 사용자의 생산적 활동을 자극하고 사이트 내의 콘텐츠 소비량을 증가시키는 등 바람직한 결과를 낳을 수 있다. 항행성은 사용성을 평가하는 가장 중요한 지표 중 하나로 항행성의 개선은 사용성의 증가와 직결된다. 본 연구는 시선 분석을 바탕으로 대한민국 정부의 보건복지부 웹사이트의 항행성 개선을 통해 사용성을 증진시키기 위한 노력을 담고 있다. 실행 연구 방법론을 적용한 다년간의 연구 결과 홈페이지의 항행성을 개선시키고자 디자인을 바꾸었고 그 결과를 시선 분석법을 적용하여 추적하고 평가했다. 본 연구는 시선 분석 방법과 실행 연구법을 접목함으로써 전자정부의 서비스 개선을 항행성 측면에서 진단하여 사용성 개선 연구에 관한 이론적 시사점 및 실무적 교훈을 획득하였다.

국내 패션기업의 CSR 활동 -기업 웹사이트를 중심으로- (Corporate Social Responsibility -Contents Analysis of Korean Fashion Corporations Websites-)

  • 안수경;류은정
    • 한국의류학회지
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    • 제35권4호
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    • pp.455-465
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    • 2011
  • This study explores the CSR activities of Korean fashion corporations. A contents analysis of corporate websites was carried out to investigate the structure and function of their websites and the activity dimensions related to the CSR of Korean fashion corporations. The subjects were the Korean top 100 fashion corporations according to total sales in 2009. The findings throughout the research are as follow. First, a total of 46 corporations created the contents about CSR activities on their websites. A total of 32 of them communicated their CSR activities on the main menu at the intro page of the website. Second, the CSR activities of Korean fashion corporate were classified the 3P dimensions, profit (economic responsibilities), planet (environmental responsibility), and people (social responsibility). We found a total of 228 CSR issues for Korean fashion corporations. The issues included in the people dimension were 71.0%, planet issues 16.7%, and profit issues 12.3%. The most significant issue was the economic support responsibility to social organizations included in the people dimension.

웹사이트 유지보수를 위한 자동 업데이트 시스템의 설계 및 구현 (Design and Implementation of an Automatic Update System for Website Maintenance)

  • 황대현;유재수
    • 한국콘텐츠학회논문지
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    • 제21권5호
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    • pp.129-138
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    • 2021
  • 오늘날 우리는 인터넷을 통하여 웹사이트에서 다양한 활동과 많은 정보를 얻고 있다. 이러한 웹사이트들은 개인 또는 웹사이트 전문업체에 의해 유지보수되며, 기본적인 방법은 운영되고 있는 웹사이트를 구성하고 있는 파일들을 변경하는 것이다. 이 과정에서 전체 파일을 변경하는 것은 시간이 오래 걸리고, 변경하지 않아도 되는 파일들까지 변경하므로 효율성이 많이 떨어진다. 반대로 변경해야 하는 파일들만 변경하게 될 경우, 사람이 직접 각 경로를 탐색하여 파일들을 확인하고 하나씩 파일을 변경해야 하므로 손이 많이 간다. 이를 해결하고자 자동 배포 시스템들이 개발되었으나, 추가적인 자원과 학습이 필요하며 비용과 시간, 노동력이 추가로 발생한다. 이에 본 논문에서는 기존 웹사이트의 자원과 기술을 사용하여, 자원 소모를 최소화하고, 새로운 기술의 학습이 필요 없는 자동 업데이트 시스템을 제안하고자 한다. 이를 통해 사람의 작업 대비 신뢰성과 시간을 향상하는 것을 목적으로 한다.

웹사이트의 정보 모델과 사용성의 관계 (A Study on the Relation Between Information Model and Usability of Website)

  • 이지수
    • 디자인학연구
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    • 제13권4호
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    • pp.67-76
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    • 2000
  • 웹사이트는 다양한 컨텐츠 영역에서 여러 유형의 사용자 활동을 지원하며, 이에 따라 주요 인터페이스 디자인 문제를 추출하기 위한 서로 다른 접근을 요구한다. 본 연구에서는 웹사이트의 매체적 역할을 중심으로 개발자, 사용자, 웹사이트간의 관계를 이해하고 사용성에 관한 디자인 요소들에 대해 보다 체계적인 관점에서 파악함으로써 인터페이스 구현의 기초적인 틀을 마련하고자 한다. 매체적 측면에서 웹사이트는 사용자와 개발자 사이에 존재하는 일종의 정보체라 할 수 있다. 사용성을 중심으로 한 정보체의 형성에는 사용자, 개발자, 웹사이트 및 여러 환경적 요인들과 관련된 다양한 디자인 요소들이 포함된다. 이는 궁극적으로 정보체를 매개로 한 상호작용에 있어서 사용자와 정보체가 보다 수용하는 상태, 즉 공통적인 개념모델의 형성을 위한 것이 되어야 한다. 이를 위해서는 사용자 목표 및 인지적, 정서적 측면의 사용자 특성에 대한 이해를 바탕으로 크게 합목적성, 효율성, 주관적 만족의 사용성이 요구된다. 이러한 맥락에 따라 정보체의 기본 구조 즉, 정보 모델을 설정하고 이에 따른 디자인 요소 및 이의 특질에 대해 파악한다. 정보모델은 크게 내용 수준, 구성 수준, 표현 수준으로 구분할 수 있으며 각 수준별로 사용자의 적절한 인지적, 정서적 측면의 작용을 위한 디자인 요소들을 파악함으로써 인터페이스 디자인의 주요 문제를 체계적으로 이해한다.

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UCC(user-created-contents) 웹 사이트에서 사용자의 인성이 감정적, 인지적 평가와 UCC 활용에 미치는 영향 (The Effect of Users' Personality on Emotional and Cognitive Evaluation in UCC Web Site Usage)

  • 문윤지;강소라;김우곤
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.167-190
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    • 2010
  • The research conducted here focuses on the effect of factors that affect the behavior of UCC (User Created Content) website users, other than user's rational recognition of how useful a UCC website can be. Most discussions in the existing literature on information systems have focused on users' evaluation how a UCC website can help to attain the users' own goals. However, there are other factors and this research pays attention to an individual's 'personality,' which is stable and biological in nature. Specifically, I have noted here that 'extroversion' and 'neuroticism,' the two common personality factors presented in Eysenck's most representative 'EPQ Model' and 'Big Five Model,' are the two personality factors that affect a site's 'usefulness,' by this I mean how useful does the user consider the website and its content. How useful a site is considered by the user is the other factor that has been regarded as the antecedent factor that influences the adoption of information systems in the existing MIS (Management Information System) research. Secondly, as using or creating a UCC website does not guarantee the user's or the creator's extrinsic motivation, unlike when using the information system within an organization, there is a greater likelihood that the increase in user's activities in relation to a UCC website is motivated by emotional factors rather than rational factors. Thus, I have decided to include the relationship between an individual's personality and what they find pleasurable in the research model. Thirdly, when based on the S-O-R Paradigm of Mehrabian and Russell, the two cognitive factors and emotional factors are finally affected by stimulus, and thus these factors ultimately have an effect on an individual's respondent behavior. Therefore, this research has presented an assumption that the recognition of how useful the site and content is and what emotional pleasure it provides will finally affect the behavior of the UCC website users. Finally, the relationship between the recognition of how useful a site is and how pleasurable it is to useand UCC usage may differ depending on certain situational conditions. In other words, the relationship between the three factors may vary according to how much users are involved in the creation of the website content. Creation thus emerges as the keyword of UCC. I analyzed the above relationships through the moderating variable of the user's involvement in the creation of the site. The research result shows the following: When it comes to the relationship between an individual's personality and what they find pleasurable it is extroverted users who have a greater likelihood to feel pleasure when using a UCC website, as was expected in this research. This in turn leads to a more active usage of the UCC web site because a person who is an extrovert likes to spend time on activities with other people, is sensitive to new experiences and stimuli and thus actively responds to these. An extroverted person accepts new UCC activities as part of his/her social life, rather than getting away from this new UCC environment. This is represented by the term 'Foxonomy' where the users meet a variety of users from all over the world and contact new types of content created by these users. However, neuroticism creates the opposite situation to that created by extroversion. The representative symptoms of neuroticism are instability, stress, and tension. These dispositions are more closely related to stress caused by a new environment rather than this creatingcuriosity or pleasure. Thus, neurotic persons have an uneasy feeling and will eventually avoid the situation where their own or others' daily lives are frequently exposed to the open web environment, this eventually makes them have a negative attitude towards the web environment. When it comes to an individual's personality and how useful site is, the two personality factors of extroversion and neuroticism both have a positive relationship with the recognition of how useful the site and its content is. The positive, curious, and social dispositions of extroverted persons tend to make them consider the future usefulness and possibilities of a new type of information system, or website, based on their positive attitude, which has a significant influence on the recognition of how useful these UCC sites are. Neuroticism also favorably affects how useful a UCC website can be through a different mechanism from that of extroversion. As the neurotic persons tend to feel uneasy and have much doubt about a new type of information system, they actively explore its usefulness in order to relieve their uncomfortable feelings. In other words, neurotic persons seek out how useful a site can be in order to secure their own stable feelings. Meanwhile, extroverted persons explore how useful a site can be because of their positive attitude and curiosity. As a lot of MIS research has revealed that the recognition of how useful a site can be and how pleasurable it can be to use have been proven to have a significant effect on UCC activity. However, the relationship between these factors reveals different aspects based on the user's involvement in creation. This factor of creationgauges the interest of users in the creation of UCC contents. Involvement is a variable that shows the level of an individual's mental effort in creating UCC contents. When a user is highly involved in the creation process and makes an enormous effort to create UCC content (classed a part of a high-involvement group), their own pleasure and recognition of how useful the site is have a significantly higher effect on the future usage of the UCC contents, more significantly than the users who sit back and just retrieve the UCC content created by others. The cognitive and emotional response of those in the low-involvement group is unlikely to last long,even if they recognize the contents of a UCC website is pleasurable and useful to them. However, the high-involvement group tends to participate in the creation and the usage of UCC more favorably, connecting the experience with their own goals. In this respect, this research presents an answer to the question; why so many people are participating in the usage of UCC, the representative form of the Web 2.0 that has drastically involved more and more people in the creation of UCC, even if they cannot gain any monetary or social compensation. Neither information system nor a website can succeed unless it secures a certain level of user base. Moreover, it cannot be further developed when the reasons, or problems, for people's participation are not suitably explored, even if it has a certain user base. Thus, what is significant in this research is that it has studied users' respondent behavior based on an individual's innate personality, emotion, and cognitive interaction, unlike the existing research that has focused on 'compensation' to explain users' participation with the UCC website. There are also limitations in this research. Firstly, I divided an individual's personality into extroversion and neuroticism; however, there are many other personal factors such as neuro-psychiatricism, which also needs to be analyzed for its influence on UCC activities. Secondly, as a UCC website comes in many types such as multimedia, Wikis, and podcasting, these types need to be included as a sub-category of the UCC websites and their relationship with personality, emotion, cognition, and behavior also needs to be analyzed.

Use of the World Wide Web for Marketing Purpose : A Comparative St

  • Katerattanakul, Pairin;Hong, Soongoo;Yoo, Sangjin
    • 한국산업정보학회논문지
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    • 제6권3호
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    • pp.87-94
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    • 2001
  • 세계화, 정보화, 개방화 등으로 대변되는 오늘날의 불확실하고 변화 무방한 경영환경은 규모나 업종에 관계없이 모든 기업들로 하여금 과거와는 다른 경쟁무기를 강구할 것을 강요하고 있다. 이러한 흐름에 발맞추어 기업들은 인터넷, 특히 World Wide Web (WWW)의 활용에 지대한 관심을 기울이고 있다. 기업들이 WWW의 활용에 관심을 기울이는 목적은 여러 가지가 있을 수 있다. 본 연구에서는 기업들의 이러한 활동을 분석해 보기 위하여 미국의 대기업, 미국이외 지역의 대기업, 그리고 대형 Website들에 있어서 7가지 마케팅 활동을 위한 WWW의 활용도에 초점을 맞추었다. 본 연구의 결과에 의하면, 미국의 대기업과 미국이외 지역의 대기업은 주로 기업의 홍보(Public Relation)에, 대형 Website들은 주로 사용자들의 site 방문을 장려(Encouragement)하는데 WWW을 활용하는 것으로 나타났다. 또한, 본 연구는 미국의 대기업들은 대화형 안내책자 (Interactive Brochure)에도 WWW을 적극 활용하고 있으며, 대형 Website들과 미국이외 지역의 대기업들은 직접판매와 고객화 (Direct Sales and Customization)를 위한 WWW의 활용측면에서 상당히 다른 형태를 보여주고 있음을 보여주고 있다.

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