• Journal of Korean Society of Water and Wastewater
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• v.14 no.4
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• pp.328-336
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• 2000

In order to compare the effect of water quality on two service systems, tank and direct connection service, we selected randomly 30 rooftop tanks installed in the buildings with five or fewer floors, and collected water samples from each tank as well as tap water by direct service. At the same time each tank was investigated on their cleanliness and sanitary control. 30 water samples from direct service met Korean Drinking water quality standard. But 5 tank water samples(17%) were not able to meet Coliform or Total Colony Counts standard and free chlorine of 12 tank water samples(40%) were less than 0.2mg/L. Also Fe, Turbidity, TOC, Total Algae in tank water were higher than tap water on direct service. We concluded that thorough health control of water tank is necessary and conversion into direct connection service results in improving tap water quality importantly.

• Journal of Digital Contents Society
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• v.11 no.2
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• pp.169-175
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• 2010

The important society facility to maintain daily lives and the various activity is the water service. In this paper, we propose a design and implementation method of water count management system for the measurement, distribution and control of water quantity. The proposed system for systematic facility management and effective water service administration is a design methodology for foundation facility of water service to provide good quality water and to prevent a leak of water, estimating the water capacity.

• Journal of Korean Society of Water and Wastewater
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• v.20 no.3
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• pp.411-429
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• 2006

To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

• Journal of Korean Society of Water and Wastewater
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• v.21 no.4
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• pp.453-465
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• 2007

With rapid expansion of the water market and growth of water companies, the recent trends in international water industry show that standardization of service activities concerning management of water and wastewater system (ISO/TC 224, to be issued in the second half year of 2007) is expected to have a large influence on the global water market including liberalization of water service market. In the Draft International Standard(DIS) of ISO/TC224, Performance Indicators(PIs) are suggested to estimate the service activities relating to water and wastewater treatment facilities. PIs have been developed in many countries including some international organization(World Bank, IWA and etc.) for service benchmarking. To evaluate public service level and establish plans to improve service level of wastewater utilities, we developed PIs for 120 items and applied them to 10 sewage utilities in the consideration of their scales, circumstances and conditions. In this study, we verified the applicability of the developed performance indicators(PIs). So, we concluded that PIs developed for the purpose of this study can be a useful tool applicable to objective evaluation of the service level of sewage utilities. Using the evaluation tool of PIs developed, it can also be used as a benchmarking tool in this industry as well as for enhancing the efficiency of operation and management of the sewage system. It will also contribute to the water resource management through determination of investment priorities based on the evaluation results and to raising international competitiveness of the domestic sewage utilities to meet the future opening of the water market.

• Journal of Korean Society of Water and Wastewater
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• v.28 no.6
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• pp.755-763
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• 2014

In this paper, a System Dynamics(SD) computer simulation model has been developed to assess the effects of developing and providing an alternate water source. A water service index was also developed to estimate the level of overall customer satisfaction on water supply service. Data from the Busan water supply service and the Korea Development Institute regarding the Nak Dong river bank storage development were utilized during the modeling processes. Some important indicators of the system under study were analyzed by the simulations of development of the alternate water source for Busan. The developed SD model and the water service index can be further utilized as a tool that can assess the extent and timing of an additional service improvement project.

• Journal of Wetlands Research
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• v.19 no.2
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• pp.240-245
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• 2017

In this study, we developed a method to assess quantitatively the amount and the economic value of water quality regulating service of ecosystem services. Numbers of species and aquatic organisms such as fish increased because of the improved water, but it was due to complex factors such as water quality regulation services of ecosystems, installation of environmental facilities for water quality treatment, and water quality regulation. Therefore we sought ways to quantitatively estimate the value of ecosystem regulation services. In this study, we propose a method to estimate the quantitative value of water quality regulation service of ecosystem by utilizing the total amount of water pollution. In addition, the economic value evaluation method was proposed by multiplying the estimated the quantitative value of water quality regulation service of ecosystem by the unit cost per unit capacity. Finally, the ecosystem water quality regulation service was estimated by using the evaluation method for BOD and T-P in Nakdong river watershed.

• Korean Journal of Remote Sensing
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• v.33 no.6_2
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• pp.1119-1137
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• 2017

This study assessed the water provisioning and climate mitigation ecosystem services of the urban forest in Seoul and Gyeonggi-do. The ecosystem service assessment is conducted based on natural function, natural function and population, and natural function and the beneficiary of the ecosystem service. Then, the impact of climate change on ecosystem services is analyzed to figure out the sensitivity of the impact on the beneficiary when the natural function of forest destroys under climate change. Gyeonggi-do has higher function-based water provisioning ecosystem service than Seoul. And population-based water provisioning ecosystem service appears to be higher in the densely populated area. On the other hand, beneficiary-based water provisioning ecosystem service by applying both natural water supply function and beneficiary distribution appears different with the result of population-based water provisioning service assessment. In other words, regions with high beneficiary population show higher ecosystem service than those with a low beneficiary population even though they have the same water storage function. In addition, climate change has a negative impact on the water provisioning ecosystem service. Under climate change, water provisioning service is expected to decrease by 26%. For climate mitigation service, regions close to the forest seem to have a low temperature, which indicates their high climate mitigation service. The center of the city with high beneficiary population shows high beneficiary-based ecosystem service. The climate change impacts the forest growth to decrease which affect the beneficiary-based climate mitigation ecosystem service to decrease by 33%. From this study, we conclude that beneficiary-based function and ecosystem service assessment is needed as well as the supply-based classification of forest function suggested by Korea Forest Service. In addition, we suggest that not only supply-based function classification and ecosystem service assessment but also beneficiary-based function classification and ecosystem service assessment is needed for managing the urban forest, which has been destroyed by climate change. This will contribute to revaluing cases where a forest with low natural function but high beneficiary-based ecosystem service, which is not considered under the current forest function-based assessment system. Moreover, this could assist in developing a suitable management plan for the urban forest.

• Journal of Korean Society of Water and Wastewater
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• v.25 no.6
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• pp.923-933
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• 2011

In this study, we derived seven customer value factors to evaluate the levels of service in wastewater utilities required by customers. Levels of service according to the customer value were categorized into environmental amenity, accessibility of wastewater service, affordability of wastewater charge, quality of wastewater service, health and safety of wastewater service provision, reliability and responsiveness of wastewater service provision, and satisfaction of customer service. To investigate the levels of wastewater service, questionnaires were prepared according to the customer value factors, and the questionnaire survey was performed with 800 adults in all over Korea including male and female samples. The comprehensive satisfaction score for the wastewater service was 57.5 points, indicating a slightly good satisfaction level. The detailed analysis of the result showed that the satisfaction level was high in the wastewater service accessibility and call center service provision but it was relatively low in the river water quality and nasty smell of wastewater. It was concluded that the quality of wastewater service and customer service satisfaction need to be elevated primarily in order to improve levels of wastewater service required by the customers.

• Journal of Korean Society of Water and Wastewater
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• v.29 no.6
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• pp.667-683
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• 2015

Since aged water treatment facilities could threaten the sustainable water supply, asset management system has been adopted for their systematic management. Level of Service(LoS) is one of critical components of asset management and could be quantified through benchmark index(BMI). Water supplier could estimate consumer's satisfaction and their performance through BMI to improve the LoS. We developed BMI for water treatment facilities from customer's satisfaction survey. BMI, represented with the Total Service Score(TSS), was assessed with water quality, water pressure, taste and odor, water rate, and service quality with weighing factors. BMI could, further, be used to assist the analysis of the life cycle cost to increase the unit of LoS.

• 수도
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• v.24 no.4 s.85
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• pp.14-20
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• 1997