• 지식경영연구
• /
• 제17권2호
• /
• pp.187-204
• /
• 2016

In this study, we investigated the repeated vist of the e-village shopping mall as an online agricultural business platform. We applied Pine and Gilmore (1998) theory for the e-village website information systems. We hypothesized that 4 dimensions such as entertainment experience, educational experience, esthetic experience, and escapist experience toward satisfaction and, moreover, we investigated the moderating trust effect of satisfaction and repeated visit website. We set those independent variables (entertainment experience, educational experience, esthetic experience, and escapist experience) and dependent variable as experience satisfaction. The results indicated that the 4 experiences factors had a positive effect on the experiential satisfaction, and the trust moderating effect has a negative effection between the experiential satisfaction and the repeated visit. The experiential satisfaction had a positive effect on the repeated visit of e-village websites.

• 한국병원경영학회지
• /
• 제26권2호
• /
• pp.27-42
• /
• 2021

This study investigated the differences in patient experience by arrangement type of medical tourism facilitators(MTF) from the pre-visit to visit stages. Specifically, patient experiences from each stage with different service providers (MTFs and medical institutions) were measured: provision of information and respect for patient preferences as pre-visit experiences with the facilitators, communication and concierge services as visit experiences with the facilitators, and medical services as medical institution experiences. The scale to measure foreign patients' experiences was modified from the 'Picker in-patient questionnaire(PPE)' and the 'Picker patient experience questionnaire(PPE-15)'. Quantitative data were collected by conducting a self-administered questionnaire on 173 patients from China, Russia, Mongolia, and Kazakhstan. Qualitative data were collected by conducting in-depth interviews with 9 patients and 9 service providers. The data were collected between January and October in 2019. Quantitative data was analyzed by SPSS 25 for Chi-squared test and ANOVA, and qualitative data were analyzed based on keywords. The main results are as follows. When foreign patients used only overseas MTFs, they had a relatively positive patient experience in respect of receiving pre-visit information(F=7.47, p<.01) and respect for patient preferences(F=3.11, p<.05). Looking at both domestic and overseas facilitators during the visit, the patient experience was relatively negative for communication(F=3.75, p<.05). Regarding medical institutions, patients had a relatively negative patient experience with regards to medical services when they used both domestic and overseas facilitators(F=6.49, p<.01). The implications of this study are as follows. Patients should have a seamless and high-quality experience regardless of the facilitator arrangement type. This can be prepared through service standardization for the service providers. It would be also necessary to consider each other's features and problems at the institutional level and to improve service coordination by having service providers periodically communicate with each other.

• 한국의류산업학회지
• /
• 제22권3호
• /
• pp.310-322
• /
• 2020

This study investigated the classification and characteristics of augmented reality (AR) content of fashion brands. The AR contents of fashion brands were classified according to user participation space and content delivery method. Based on these types, eight case studies were conducted, along with a discussion of AR characteristics in terms of presence, interactivity, and immersion. The results showed that AR content could be divided into four types: offline visit-external information type, offline visit-internal experience type, online utilization-external information type, and online utilization-internal experience type. It was also found that there were differences in characteristics for each type of AR content. First, the offline visit-external information type requires various new content that can provide entertainment immersion to users. Second, the offline visit-internal experience type requires a powerful inducement for users to visit a specific space providing AR content and to participate in augmented environments. Third, the online utilization-external information type needs a series of AR content that can consistently incite users' curiosity about brands and products. Fourth, the online utilization-internal experience type needs effective content to improve users' shopping experience with the virtual fitting of fashion accessories, such as eyewear, hats, jewelry, and watches. Accordingly, fashion companies should create contents that can provide appropriate presence, interactivity, and immersion by AR type.

• 농업과학연구
• /
• 제43권4호
• /
• pp.678-687
• /
• 2016

Rural area development projects are being carried out in a strategy to create new value in agriculture and farm villages and to change the public perception. This study targeted rural experience participants visiting Cheong-Ho region, where the Rural Village Comprehensive Development Project was carried out. They were surveyed about attributes of visits to farm villages to determine which attributes of the experience could influence their revisits. This study was conducted under an umbrella project conducted as per the Special Act on Life Improvement and Regional Improvement for Farmers and Fishermen. Cheong-Ho region in Buan-gun produces mulberry, organic wheat, and rice grown using environmentally-friendly agricultural practices. This region as held events offering visitors the chance to experience rural villages and mulberry farms. Survey results showed that the natural landscape of villages, village experience, and the services provided by residents had a positive relationship with the probability of revisiting the village. Also, village facilities, harmony of natural landscape, hospitality of village residents, amusement value of rural experience, and the cost for rural experience were significant attributes. Therefore, it is necessary to revitalize the rural experience program targeting rural experience participants in Cheong-Ho region through continuous and monitoring of key visit attributes and revisit factors.

• 한국콘텐츠학회논문지
• /
• 제21권6호
• /
• pp.572-587
• /
• 2021

최근 문화적 도시재생이 문화관광의 화두로 떠오르고 있다. 이에 본 연구에서는 문화적 도시재생 지역의 관광객이 느끼는 목적지 브랜드 경험이 진정성과 재방문의도에 미치는 영향을 실증적으로 분석하고자 하였다. 본 연구의 실증 분석 대상은 중국의 대표적인 문화관광 성공사례인 태아장 고성으로 선택하였으며, 방문 경험이 있는 중국인 관광객을 표본으로 삼았다. 연구 결과, 목적지 브랜드 경험의 하위 요인에서 감각 경험, 정서 경험, 지적 경험이 목적지 진정성의 객관적 진정성에 유의적 영향을 미쳤으며, 정서 경험, 지적 경험이 목적지 진정성인 실존적 진정성에 유의한 영향을 미치고 목적지 진정성이 재방문의도에 유의적인 영향을 미쳤다. 또한 노스탤지어가 목적지 브랜드 경험이 목적지 진정성과 재방문의도 사이에 조절효과가 있었다. 본 연구의 결과는 중국 고성 문화적 도시재생을 알아볼 수 있는 것뿐만 아니라 중국 관광객의 실증적 연구를 통하여 중국 관광객의 목적지 브랜드 경험과 진정성, 행동 간의 관계를 파악하였다는 점에서 학술적 시사점을 가진다.

• 한국콘텐츠학회논문지
• /
• 제9권9호
• /
• pp.370-379
• /
• 2009

본 연구는 안동국제탈춤페스티벌 축제의 행사기간인 2008년 9월 26일부터 10월 5일까지 축제에 참석한 관광객을 대상으로 체험프로그램에 대한 만족이 재방문의사에 어떠한 영향을 미치는가를 알아보기 위하여 설문조사를 실시하였다. 분석결과 안동국제탈춤페스티벌 축제의 체험프로그램이 다양하게 이루어지고 있으며 행사진행에 대한 만족도도 높게 나타났고 일탈감과 창의적 체험에 대한 기대심리가 높은 것으로 나타났다. 또한 만족에서도 편리성과 창의성 부분에 높은 만족도 보이고 있어 축제체험프로그램의 만족이 재방문의사에 유의한 영향을 미치는 것으로 나타났다. 이러한 점을 고려해 볼 때 대한민국 대표 축제로 거듭난 안동국제탈춤페스티벌 축제의 체험프로그램에 대한 다양한 접근성과 체험프로그램이 꾸준히 연구 개발되어야 하고 변화하는 관광객의 욕구를 충족시킬 수 있는 창의적이고 활동적인 체험프로그램의 개발이 시급하다고 볼 수 있다.

• 한국병원경영학회지
• /
• 제23권2호
• /
• pp.95-105
• /
• 2018

Objective: This study conducted an empirical research on foreign patients who had visited the medical institutions of Daegu region in order to identify the effects of the factor satisfaction and experience satisfaction with medical services on their revisit intentions. Methods: This study reviewed the existing studies on medical services to foreign patients with a main focus on medical tourism, and conducted the empirical research through a survey on foreign patients from the Russian, Chinese and English-speaking regions based on the Daegu Medical Tourism Promotion Institute's DB of foreign patients. The empirical research conducted a multiple regression analysis on factor satisfaction and experience satisfaction regarding return visit intentions. Results: The multiple regression analysis results showed that both the factor satisfaction and the experience satisfaction with medical services of foreign patients had positive effects on their return visit intentions, especially, with a relatively greater effect from the factor satisfaction. Specifically, it was found that factor satisfaction elements of 'friendliness of employees', 'good communication', and 'expertise of medical workers'; and experience satisfaction elements of 'reliability of medical information', 'efforts to minimize incompatibility towards foreigners', 'convenient access to medical information' and the like enhanced the return visit intentions. Conclusion: We discovered that, in the context of medical tourism activities, it is important to enhance factor satisfaction and experience satisfaction with medical services in order to promote return visits of the foreign patients who we once attracted. Especially, there are implications that reliability of medical information and efforts to minimize incompatibility towards foreigners enhance return visits of foreign patients.

• 한국농공학회논문집
• /
• 제63권2호
• /
• pp.33-40
• /
• 2021

The purpose of this study is to analysis the influence of personal backgrounds on the preference of fishing village experience recreation villages. As the analysis method, binary logistic regression analysis was used. Dependent variables are experience recreation villages (rural and fishing). The independent variables consist of 9 groups of people: gender, age, family type, marital status, presence of children, principal companion, fishing village image, visit experience villages, recognition of fishing village experience recreation village. As a result of the analysis, it was found that the tourist's gender, age, family type, marital status, presence of children, principal companion, fishing village image, visit experience villages, recognition of fishing village experience recreation village influence the preference of fishing village experience recreation village. By characteristics of each group, it was found that male prefer fishing village experience recreation villages 1.597 times as much as female, and those with a positive image about fishing villages prefer fishing village experience recreation villages as much as 2.644 times than those with negative images. In addition, it was found that those who visited the fishing village experience and recreation village prefer the fishing village experience village about six times more than those who have never visited.

• 한국프랜차이즈경영연구
• /
• 제15권2호
• /
• pp.77-87
• /
• 2024

Purpose: South Korea is one of the markets where diverse and innovative cuisines are being tried. Therefore, the expectations for Michelin star restaurants in South Korea are high. The expected value of a Michelin star restaurant consists of both hedonic and utilitarian aspects of the dining experience. These consumer expectations affect visit intention. Research design, data, and methodology: The survey period was from October 10, 2023 to October 18, 2023, and 302 copies were used for hypothesis verification. Result: Hedonic expected value was found to have a significant positive influence on short-term and long-term visit intention, but had no significant effect on mid-term visit intention. Utilitarian expected value was found to have a significant positive influence on short-term and mid-term visit intention, but did not appear to have a significant effect on long-term visit intentions. Short-term visit intention was found to have a significant positive influence on mid-term visit intention, and mid-term visit intention was found to have a significant positive influence on long-term visit intention. Conclusions: The theoretical implications are restaurants need to utilize third-party certification, such as the Michelin Guide. The practical implication is that Michelin star restaurants should provide expected value to increase short-term visit intention.

• 한국산학기술학회논문지
• /
• 제19권10호
• /
• pp.263-271
• /
• 2018

본 연구의 목적은 치매 가정체험프로그램 관람이 치매 인식 개선에 효과가 있는지 알아보고자 한 것이며, 치매 가정체험프로그램 관람에 대한 만족도와 전시관을 관람 한 후 치매에 관한 인식도 변화를 살펴보았다. 2018년 4월 5일부터 5월 25일까지 S시에 거주하는 주민 52명을 대상으로 연구가 진행되었다. 치매 가정체험프로그램은 현관, 화장실, 거실, 주방 각 공간들에 필요한 복지용구 등이 비치되어 구성되었으며, 가상현실 체험 프로그램과 노인 체험복 착용 프로그램들이 함께 진행되었다. 연구 결과 치매 가정체험프로그램 관람 만족도는 전반적으로 높은 것으로 나타나 치매 가정체험프로그램 관람이 치매 인식 개선에 교육적으로 효과가 있었음을 알 수 있었으며, 치매의 원인, 역학 및 제도, 증상 및 진단, 치료 및 예방에 대한 인식을 묻는 문항의 점수가 전시관 관람 후 눈에 띄게 상승함을 알 수 있었다. 그리고 대상자의 연령이 중년 이상인 경우 치매정보제공 및 예방법 소개, 안전하고 편안한 가정환경 조성방법 소개, 체험 프로그램의 적절성 등에서 만족도가 다른 연령대 보다 높게 나타났다. 본 연구에서는 기존에 없었던 차별화된 체험 프로그램을 통해 대상자의 참여를 적극적으로 유도하고, 단시간에 높은 교육 만족도를 끌어냈다는 점에서 긍정적인 결과를 보였다. 추후 더욱더 확장된 체험 프로그램을 만들고, 치매를 간접적으로 접할 수 있는 환경을 제공하며, 시민들이 더 많은 관심을 가질 수 있도록 지속적인 프로그램 진행이 이루어져야 할 것이다.