• 유통과학연구
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• 제3권2호
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• pp.121-142
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• 2005

We're living in a world of one global village. The globalization of business is acceleration as more companies cross national borders to find customers, materials and money. Many foreign companies and organizations are doing their business aggressively in Korea and many Korean companies and rushing into foreign market. When people communicate for business with someone from another culture, there could be difficult communication barriers to overcome resulting from differences in their values, beliefs, norms for behavior, expectations, attitudes and so on. To do successfully business, we need to understand culture background and communication style that is different from nation, race, language. Communication barriers stemming from cultural differences may vary. Largely, they can be divided into value system, non-verbal communication, and perception process. Value system can be divided into individualism versus group orientation, avoidance of uncertainty degree, power distance, and high- context culture versus low-context culture. Also non-verbal communication method and perception process may play decisive roles in communication effectiveness. Especially nonverbal communication barriers which sometimes play more important roles than the verbal parts are composed of eye contact, gesture, kinesics, proxemics, chronemics, paralanguage and language of color Cross-cultural communication affect business situation. I expect that if we understand cultural background, and then we overcome cross-cultural communication barriers. To overcome and to adapt inter-cultural business, we need to develope curriculum on the cross-cultural education which I will study in the next paper.

• 벤처창업연구
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• 제9권6호
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• pp.9-21
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• 2014

최근 공연 예술 산업 시장이 증대하면서 공연 예술 콘텐츠에 대한 투자 관심이 높아지고 있다. 특히 공연예술 분야 중 뮤지컬이 가장 높은 성장세를 보이고 있는데 이에 따라 벤처캐피탈의 벤처 투자율도 증가하는 추세를 보인다. 이에 본 연구는 국내 뮤지컬 시장에 대한 벤처캐피탈 투자자 관점에 초점을 맞춰 투자 프로세스에서 발생하는 정보비대칭 문제를 살펴보고자 한다. 공연 예술의 기획과 실행에 대한 연구에 있어 투자자의 관점을 직접 분석한 연구가 부족했던 점에 착안하여, 뮤지컬 공연에 대한 투자에 있어 다양한 범위의 경험을 가진 벤처캐피탈 투자 담당자들에 대해 심층 인터뷰를 진행하였다. 인터뷰 결과, 공연 예술에 대한 '예술적인 가치와 '수익률' 이라는 극단적인 입장차이로 인해 뮤지컬 투자자의 경우 공연예술 자금 운용의 투명성에 대해 신뢰하지 못하는 결과를 보였다. 특히 주관적으로 판단되는 예술적 가치를 중시하게 될 때 투자자 및 공연예술 제작사 간의 정보비대칭이 더욱 심화된다. 이러한 문제가 공연 예술 관련 내부시장 뿐 아니라 전반적 사회적 이슈로 대두되면서 해결방안이 촉구되고 있다. 따라서 객관적인 데이터를 통합적으로 제공하거나 공연 예술 사업에 대한 SPC(특수목적회사) 운용을 활발하게 하여 거래구조를 투명하게 관리할 필요가 있다. 이에 본 연구에서는 정보비대칭문제를 줄이기 위해 통합적 데이터 시스템을 구축하고 뮤지컬 작품 투자를 위한 특수목적법인(SPC)을 설립하는 방안들을 제시하고자 한다.

• 산업경영시스템학회지
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• 제44권4호
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• pp.85-97
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• 2021

Online consumer activities have increased considerably since the COVID-19 outbreak. For the products and services which have an impact on everyday life, online reviews and recommendations can play a significant role in consumer decision-making processes. Thus, to better serve their customers, online firms are required to build online-centric marketing strategies. Especially, it is essential to define core value of customers based on the online customer reviews and to propose these values to their customers. This study discovers specific perceived values of customers in regard to a certain product and service, using online customer reviews and proposes a customer value proposition methodology which enables online firms to develop more effective marketing strategies. In order to discover customers value, the methodology employs a text-mining technology, which combines a sentiment analysis and topic modeling. By the methodology, customer emotions and value factors can be more clearly defined. It is expected that online firms can better identify value elements of their respective customers, provide appropriate value propositions, and thus gain sustainable competitive advantage.

• 한국융합학회논문지
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• 제12권12호
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• pp.177-183
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• 2021

새로운 소비 주체로 떠오르는 MZ세대는 기성세대의 가치 중심적인 성향과 달리 소비를 일종의 놀이로 인식해 개인의 행복과 만족감을 중요시하며 타 세대에 비해 유희적 특성이 명확하게 드러나는 세대이다. 이에 본 연구는 MZ세대의 보편적인 유희 활동 중 하나인 음악 스트리밍 앱의 핵심 기능인 재생화면의 유희적 자극을 줄 수 있는 인터랙션 요소에 대한 사용자들의 니즈를 파악했다. 선행 연구를 통해 MZ세대의 유희적 특성뿐만 아니라 인간의 유희적 특징과 유희와 예술의 관계성을 파악하고 유희적 요소로 활용할 수 있는 마이크로인터랙션과 게이미피케이션의 개념과 특징을 정리하였다. 또한 기존 음악 앱의 재생화면 사례 분석을 통해 현황을 파악하고 맥락적 조사 방법을 통해 사용자 인터뷰를 진행하였다. 이후 사용자 행동 패턴 분석을 바탕으로 재생화면에 유희적 요소를 적용하는 것에 대한 긍정적인 니즈를 파악하고 이를 바탕으로 유희적 인터랙션을 통한 몰입감 있는 음악 감상 경험제공에 대한 가능성을 확인했다.

• 유통과학연구
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• 제16권1호
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• pp.29-36
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• 2018

Purpose - The purpose of the research is to further explore the understanding of the nature of the brand distribution service (i.e., service brand) by undertaking a quantitative investigation. We focus on the role of customer's perception of service brand on the customer value creation process. Research design, data, and methodology - This study used single cross-sectional design and 137 airline passengers as respondents using a convenience random sampling. We distributed the online questionnaires by email address. The empirical setting for this research is airline service in Indonesia with a consideration that airline service has the useful context for this research as the service delivery process involve extensive customer interactions with the airline and its employees. We then analyzed the data using multiple regression (step-wise) method to fulfill the research objectives. Results - Using the step-wise regression method, the result shows that the influential factors to create customer value are cost and company image. The result suggests a company to improve its costs components and its company image in order to increase the customer value. Conclusions - The research shows that costs play a critical role, and completed with the company image to form the customer value variable. This shows that mostly customer formed their value based on costs they sacrificed. Mainly, this evaluation is monetary cost based, while Indonesian customers tend to have a high value for money demands.

• 유통과학연구
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• 제18권1호
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• pp.59-69
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• 2020

Purpose: This study aims to examine such relationships as the experiential value that customers respond to with regard to maintenance service by empirically revealing how the quality of auto maintenance and repair service affects both customer satisfaction and intention to reuse the same service through the Perceived-experiential Value of customers. Research design, data and methodology: The research model was designed with service qualities such as human quality, material quality, interaction quality, and system quality as independent variables, perceived-experiential value as a parameter, and service satisfaction and return visit intention as dependent variables. Through a questionnaire composed of 24 items, a total of 319 survey data from customers with the experience of using car maintenance service centers in Korea were collected and analyzed using a structural equation. Results: The material quality did not affect the customers' perceived-experiential value, whereas the interaction quality had the greatest influence. It is confirmed that human quality, interaction quality, and system quality can generate customer satisfaction and repurchase intention through the perceived-experiential value. Conclusions: The experiential value of customers can play an important medium role in improving satisfaction, with customers considering interaction quality important. Therefore, the auto maintenance and repair service should consider relationship-focused service strategies.

• 유통과학연구
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• 제17권11호
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• pp.47-52
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• 2019

Purpose: This study specifically discusses why coffee shop customers want to revisit coffee shops. In addition, we would like to verify the mediated effect of the emotional reaction in relation to the influence of the experience values of the Chinese coffee shop on the re-visit of the coffee shop. Research design, data and methodology: Regression and reliability analyses were conducted. Simple regression was used for stock price verification, and the bootstrap method of model4 of Hayes was performed for the intermediate hypothesis verification. Results: This study confirmed that the experience values of coffee shops (entertainment, aesthetic, economic efficiency, and service excellence) have a significant influence on customers' intention to revisit coffee shops. Conclusions: Managers can check that the level of revisit by customers is increased by increasing the elements of experience value. In addition, studies have shown that the customer's emotional reactions play a significant mediating role in the relationship between the value of the experience and the customer's intention to revisit the coffee shop. This suggests that the coffee shop operator should focus on the emotional response of its customers and devise strategies to ensure that the value of the experience is connected to the intent of revisiting.

• 웰빙융합연구
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• 제7권1호
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• pp.17-25
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• 2024

Purpose: This study aims to explore the citizens' perceptions of living labs in the context of enhancing the living environment. Specifically, it employs quantitative research to investigate the perspectives of Millennials and Generation Z. This study proposed research questions to examine how the impacts of citizen-driven management, social factors, locally-driven management, open innovation operation, economic value, and environmental value influence the overall attitude toward living labs. Additionally, this study investigated the effects of overall attitudes on intention to participate in living labs and expected satisfaction towards living labs. Research design, data and methodology: This study employed an online survey conducted by a well-known research organization. Factor and regression analysis were utilized for data analysis. Results: The results revealed significant effects of citizen-driven management, social factors, economic value, and environmental value on overall attitude, with social factors exhibiting the highest effect size on overall attitude. Additionally, significant effects of overall attitude on intention and expected satisfaction were observed. Conclusions: The findings suggest which aspects of living labs should be fostered for the development of residents, the local economy, and citizens' quality of life, particularly with consideration of the perspectives of Millennials and Generation Z, who play a crucial role in utilizing a diverse array of ICT tools.

• 문화기술의 융합
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• 제10권2호
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• pp.133-139
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• 2024

본 연구는 환경그림책 연계 로봇 놀이가 만 5세 유아의 환경친화적 태도에 미치는 영향을 알아보고자 하였다. 이를 위해 서울시 위치한 Y유치원 만 5세 유아 24명을 실험집단, E유치원 만 5세 유아 20명 비교집단을 연구대상으로 선정하였다. 집단 간 차이를 살펴보기 위해 실험집단은 '환경그림책 연계 로봇 놀이'를 실시하였고 비교집단은 '환경그림책 감상 후 자유놀이'를 실시하였다. 사전과 사후의 환경친화적 태도를 비교하기 위해 검사도구를 이용하여 자료를 수집하였다. 수집된 자료는 SPSS 29.0 통계 프로그램을 사용하여 두 집단 간 평균을 비교하는 독립표본 t검증을 통해 분석하였다. 연구결과, 유아의 환경친화적 태도의 모든 하위 영역(자연친화적 태도, 환경보전 태도)에 유의미한 차이를 보였으며, 이러한 연구결과는 로봇이라는 새로운 놀이 매체 지원의 가치를 기반으로 유아 주도의 놀이중심 유아환경교육의 새로운 환경교육의 방향의 근거자료로서 의의가 있다.

• 간호행정학회지
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• 제9권2호
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• pp.159-170
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• 2003

Purpose : This study is to confirm the relation of the value orientation of the nursing unit manager and the job satisfaction and organizational commitment of the nursing unit nurse. Method : We used the systematic questionnaires as a study tool. The contents were composed of 46 questions in total such as 4 questions of general feature, 23 value-oriented questions, 10 job satisfaction questions, and 9 organizational commitment questions. The period of data collection was from August to September 2000. Result : 1) The value of flexibility was 3.82 points (${\pm}.3788$), which is above average. The values of equalitarianism was 3.37 points (${\pm}.4422$), which is above average. 2) The leadership pattern according to the value orientation perceived by the head nurses in 6 clusters has been divided into 3 patterns of change-oriented leader, task-oriented and stability-oriented leader. 3) The nurses who worked with the change-oriented leader showed higher values of job satisfaction (F=5.941, p=O.003), and affective commitment (F=5.793, p=O.003) than those who worked with the stability-oriented leader. Conclusion : As revealed in this study, we think that we have to consider that the change-oriented leader can produce higher performance of an organization than the stability-oriented leader, and write the basic data for the educational courses of leadership development or workshops etc. in order for the nursing unit managers to play their roles for the effective ward-unit management.