• 대한인간공학회지
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• 제31권1호
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• pp.109-116
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• 2012

Objective: The aim of this study is to present a solution to problems in the services provided by the general hospitals by creating a user-centric environment through analyzing the User Journey Map and the User Context. Background: The rapid growth in aging population and the monopolization of superior medical staffs by the general hospitals increased demand for the general hospitals in Korea. But, often services provided by the general hospitals are provider-centric and low quality. Method: This study examines problems in the services provided by the general hospitals by analyzing the User Journey Map through stakeholder interviews(contextual interviews) and on-site observation. Based on the contextual analysis of the user(i.e. the patient), this study proposes new and improved user-centric services to be provided by the general hospitals. Results: Ten new user-centric services proposed by this study are: (1) "Booklet on Success Story", (2) "FAQs by Doctor", (3) "Designated Nurse", (4) "Patient Interview Record Card", (5) "Close relationship between doctor & patient", (6) "Thank You Notice Board", (7) "Step by Step", (8) "Green Cap", (9) "Patient Kit", (10) "RFID Direction Display System". Conclusion: The service design for the general hospitals proposed by this study is an important case-study on improving the environment of the general hospitals from provider(medical staffs)-centric to user(patents and its family)-centric. Application: This study is expected to be used in various areas to improve existing system(products and/or services) to be more user-centric.

• Journal of information and communication convergence engineering
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• 제9권2호
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• pp.177-182
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• 2011

Considerations for user-centric environments are regarded as essential for the successful deployment of convergence services in BcN. Event driven service (EDS) is regarded as a typical convergence service converging different functions of multiple service providers to support user-centric environments. This paper first describes the deployment model and service scenario of EDS, a convergence service for user-centric environments in BcN. The user-centric environments stimulates the unified identifier management, namely unified identification (U-ID), to enable users to be provided convergence services without awareness of multiple providers. Then the designed structure and implementation results are given.

• 한국멀티미디어학회논문지
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• 제8권6호
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• pp.814-826
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• 2005

The user-centric broadcasting environment includes the agent system and personalized broadcasting services for user-adaptive TV watching. In this paper, we propose broadcasting environment consisting of personalized broadcasting services and a multi-agent broadcasting system for the services. The proposed system employs the intelligent agent technology of the Foundation for Intelligent Physical Agents (FIPA) as well as metadata technology of MPEG-7 and TV-Anytime Forum (TVAF). To verify the usefulness of the proposed environment, we implemented a test-bed and demonstrated the proposed agent system with three services including intelligent user-information management service, information mobility service, and content retrieval service.

• 정보처리학회논문지A
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• 제16A권1호
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• pp.43-54
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• 2009

유비쿼터스 시대의 도래와 함께, 사용자 중심 서비스를 위해 HCI 요소를 최대한 활용하는 HCI 미들웨어에 대한 중요성이 점점 증가하고 있다. 이에 따라 사용자 중심 서비스를 제공하기 위한 HCI 미들웨어에 대한 여러 연구가 진행되었다. 하지만 기존의 연구들은 사용자 중심 서비스 제공에 반드시 필요한 HCI 기능들에 대한 종합적 지원이 부족하다. 본 논문에서는 사용자 중심 서비스 지원을 위한 에이전트 기반 지능형 HCI 미들웨어인 AIM(Agent-based Intelligent Middleware)을 제안한다. 먼저 기존의 여러 HCI 미들웨어들을 분석하여 HCI 미들웨어의 요구조건을 도출하고, 상황 정보 관리, 사용자 행동 패턴 추론, 동적 에이전트 생성 등을 통해 여러 HCI 기능들을 종합적으로 제공할 수 있는 AIM을 설계한다. 또한 스마트 공간에서 사용자 모달리티 기반 서비스 시나리오를 소개하고, 프로토타입 구현을 통해 소개한 미들웨어의 이점을 보인다.

• 한국멀티미디어학회논문지
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• 제19권7호
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• pp.1188-1196
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• 2016

Integration systems help users consume services more effectively. However, previous integration systems can only enable predefined service cooperation to satisfy users, which is difficult to achieve user-centric service composition in dynamic environments. Therefore, in this paper, a dynamic service integration system is proposed to automatically combine services based on usage history. With this system, services can be dynamically composed to meet users' needs and information can be flexibly transited among heterogeneous services.

• 한국콘텐츠학회논문지
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• 제14권7호
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• pp.29-44
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• 2014

상황인지 서비스 제공을 위해서는 센서를 이용하여 사용자의 상황, 정황, 상태 정보를 추적하여야 한다. 하지만 센서에서 수집된 데이터는 시스템, 문법, 구조, 의미적인 측면에서 이질성을 가지고 있어 다양한 서비스에 재사용이 어렵다. 이를 위해 센서 데이터는 이와 같은 이질성을 제거하고 상황인지 서비스 제공에 용이한 컨텍스트 정보 형태로 처리 되어야 한다. 또한 기존의 상황인지형 서비스 정의 환경은 상황을 정의하기 위해 필요한 센서의 종류나 상황정보의 기준, 서비스 정의를 위한 프로그래밍 능력 등을 필요로 하여 일반적인 사용자의 이용이 어려운 실정이다. 따라서 본 논문에서는 IoT 패러다임을 통해 습득된 데이터를 이용하여 상황을 인지하고 사용자가 원하는 서비스를 제공하는 상황인지 IoT 서비스의 제공을 위한 온톨로지 기반 사용자 친화적 서비스 환경을 제안한다. 제안하는 환경은 센서 데이터를 컨텍스트 정보로 처리하는 온톨로지 기반 시멘틱 센서 데이터 처리 메커니즘과 사용자 친화적 서비스 정의 환경으로 구성된다.

• ETRI Journal
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• 제29권3호
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• pp.311-321
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• 2007

In this paper, we propose a user-centric conflict management method for media services which exploits personal companions for the harmonious detection and resolution of service conflicts. To detect conflicts based on the varying characteristics of individual users, the proposed method exploits the unified context describing all users attempting to access media services. It recommends and mediates users' preferred media contents through a shared screen and personal companions to resolve the detected conflicts. During the recommendation, a list of preferred media contents is displayed on the shared screen, and a personally preferred content list is shown on the user's personal companion comprising the selection of media contents. Mediation assists the selection of a consensual service by gathering the users' selections and highlighting the common media contents. In experiments carried out in a ubiHome, we observed that recommendations and mediation are useful in harmoniously resolving conflicts by encouraging user participation in conflict situations.

• 디지털산업정보학회논문지
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• 제8권4호
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• pp.83-90
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• 2012

With the rapid growth of internet infrastructure, World Wide Web is evolving recently into various services such as cloud computing, social network services. It simply go beyond the sharing of information. It started to provide new services such as E-business, remote control or management, providing virtual services, and recently it is evolving into new services such as cloud computing and social network services. These kinds of communications through World Wide Web have been interested in and have developed user-centric customized services rather than providing provider-centric informations. In these environments, it is very important to check and analyze the user requests to a website. Especially, estimating user preferences is most important. For these reasons, analyzing web logs is being done, however, it has limitations that the most of data to analyze are based on page unit statistics. Therefore, it is not enough to evaluate user preferences only by statistics of specific page. Because recent main contents of web page design are being made of media files such as image files, and of dynamic pages utilizing the techniques of CSS, Div, iFrame etc. In this paper, large log analyzer was designed and executed to analyze web server log to estimate web contents preferences of users. With mapreduce which is based on Hadoop, large logs were analyzed and web contents preferences of media files such as image files, sounds and videos were estimated.

• 정보보호학회논문지
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• 제19권3호
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• pp.37-50
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• 2009

인터넷의 발전으로 사용자들이 이용하는 인터넷 서비스들의 수가 많아지면서 서비스 제공자들이 수집하는 사용자의 실체(Identity)에 관한 개인정보, 즉 ID정보의 적절한 관리는 사용자의 편리성 증대와 프라이버시 보호 측면에서 매우 중요하게 되었다. 그러나 기존의 ID정보 관리 모델들은 서비스 제공자 중심의 관리이거나 제공하는 ID정보 관리 기능이 부족하여 사용자의 기대를 만족시키지 못했다. 본 논문에서는 ID정보 관리에서의 사용자 중심 개념을 정립하여, 사용자들의 인터넷 서비스 이용이 더욱 편리해지고, 궁극적으로 프라이버시가 강화될 수 있는 새로운 사용자 중심 ID정보 관리 모델을 제안한다.

• Journal of Communications and Networks
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• 제17권3호
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• pp.306-320
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• 2015

Due to an explosive growth in services running in different datacenters, there is need for service selection and routing to deliver user requests to the best service instance. In current solutions, it is generally the client that must first select a datacenter to forward the request to before an internal load-balancer of the selected datacenter can select the optimal instance. An optimal selection requires knowledge of both network and server characteristics, making clients less suitable to make this decision. Information-Centric Networking (ICN) research solved a similar selection problem for static data retrieval by integrating content delivery as a native network feature. We address the selection problem for services by extending the ICN-principles for services. In this paper we present Queue and Latency, a network-driven service selection algorithm which maps user demand to service instances, taking into account both network and server metrics. To reduce the size of service router forwarding tables, we present a statistical method to approximate an optimal load distribution with minimized router state required. Simulation results show that our statistical routing approach approximates the average system response time of source-based routing with minimized state in forwarding tables.