• Journal of Digital Convergence
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• v.11 no.11
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• pp.397-407
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• 2013

The purpose of this study was to develop comprehensive model which could represent service quality, satisfaction and loyalty in ubiquitous living English experience learning center, and to analyze an influence of service quality of elementary school students attending that center on satisfaction. The variables were extracted in connection with service quality, satisfaction and loyalty in ubiquitous living English experience learning center, and relations among those variables were examined. The study verified causality and influences between variables using feasibility of variables and structural equation thru confirmatory factor analysis, based on questionnaires of 262 students who attended ubiquitous living English experience learning center. The suggestion of the study on ubiquitous living English experience learning center of elementary school students are as follows. Programs in relation with living English should run more efficiently to expand ubiquitous living English experience learning center. More important is that guidelines or orientation for students to recognize how to use the programs be needed. Also, this study shows that the educational performance and satisfaction are found to be very large, and participation in the program of that center needs to be encouraged in terms of schools.

• Journal of Digital Convergence
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• v.8 no.4
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• pp.151-164
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• 2010

This study utilized SPSS and AMOS program to research a process of learning satisfaction of learners, who used Ubiquitous Living English Experience Learning Center. The following results were found ; First, there was a positive correlation between learning setting and learning interest, between learning setting and learning satisfaction, between confidence and learning interest, between confidence and learning satisfaction, and between learning interest and learning satisfaction. Second, the process of the research model was meaningful in various ways: learning setting ${\rightarrow}$ confidence, learning setting ${\rightarrow}$ learning interest, learning setting ${\rightarrow}$ learning satisfaction, confidence ${\rightarrow}$ learning satisfaction, learning interest ${\rightarrow}$ learning satisfaction. Finally, learning setting had a direct influence upon learning interest and learning satisfaction.