• Title/Summary/Keyword: trust in management

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Authentication and Trust Relationship Chaining for Resource Sharing Community (자원 공유 커뮤니티를 위한 인증 기술과 신뢰관계사슬)

  • Kim, Jeong Gon;Kim, Shin Kon
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.6 no.2
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    • pp.55-69
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    • 2010
  • This article proposed the authentication protocol for peer-to-peer resource sharing community. The proposed protocol does not require a priori information for generating and exchanging authentication key. Also this protocol can provide the delicate access control by allowing the user(authenticator) to assign the trust level to the authentication supplicant, which can be used to decide if the resource providing node will accept the resource sharing request from a resource requesting node. Trust Relationship Chaining provides the environment where trust levels (included in the trust table) of nodes in the resource sharing community are propagated among nodes when trust tables are exchanged between two nodes engaged in mutual authentication process and authentication refresh so that any two nodes which are not directly mutual-authenticated can assign the trust level each other for the access control for resource sharing. In the proposed protocol a node can implements the authentication refresh continuously to verify the effectiveness of authentication after mutual authentication so that the authentication of new node or authentication revocation(effectiveness cancellation) of the departed node can be propagated to the all the nodes in RSC and eventually safe resource sharing community is configured.

The Effect of Corporate Social Responsibility Activities on Organizational Trust and Job performance

  • Kim, Moon Jun
    • International Journal of Advanced Culture Technology
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    • v.8 no.3
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    • pp.114-122
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    • 2020
  • We study confirmed the effect of corporate social responsibility activities on organizational trust and job performance of organizational members and mediating effects of organizational trust among 351 members of the organization in the metropolitan area and Chungcheong area. For this, the SPSS 24.0 and AMOS 24.0 statistical packages were used to produce the following results. First, as a result of analyzing the impact of CSR activities on organizational trust of organizational members, factors of economic responsibility, legal responsibility, ethical responsibility, and charitable responsibility showed significant effects on organizational trust. Second, as a result of analyzing the relationship between the effects of CSR activities on the job performance of members of the organization, it showed a direct effect on job performance, which is a factor of economic responsibility, legal responsibility, ethical responsibility, and charitable responsibility. Third, organizational trust of organization members was analyzed as a positive factor in job performance. Fourth, it showed the mediating effect of organizational trust on the effect of corporate social responsibility activities on job performance. As a result of this study, the organizational performance and job performance of organizational members showed a direct effect on CSR activities. Therefore, the CSR activity is important as it is a key factor to advance the organizational trust and job performance, which is the company's sustainable management system.

A Study on China's Intention to Switching to Shared Bike Platforms: Mechanisms of Trust and Distrust

  • Wenlong Lu;Yung Ho Suh;Sae Bom Lee
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.7
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    • pp.179-187
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    • 2023
  • Consumer trust plays a crucial role in the development of the sharing economy. This study primarily focuses on the factors influencing consumer trust and examines the case of ofo, a former leader in China's bike-sharing industry. This paper analyzes the decline in consumer trust in ofo, which can be attributed to internal management issues and the near-bankruptcy situation. The "difficulty in refunds" issue faced by ofo since December 2018 has been growing continuously, and this study explores the factors influencing trust and distrust in this context. By considering product factors (quality), platform factors (payment security, privacy protection, reputation), and social factors (social norms, government regulation) as independent variables, the study analyzes the factors affecting consumer trust. The analysis results revealed that as consumers' distrust towards shared bikes increases, their switching intention also increases. The company's reputation and social norms were found to influence both trust and distrust, while government regulation was found to influence trust. The research findings provide insights relevant to sharing economy platforms and offer guidance for future studies.

The Distribution Industry's Social Responsibility and Ethics Management: Effects on Corporate Trust and Loyalty

  • Yoon, Nam-Soo;Kim, Young-Ei
    • Journal of Distribution Science
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    • v.12 no.7
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    • pp.23-35
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    • 2014
  • Purpose - This study aims to explore the effects of social responsibility activities and business ethics practices on corporate trust and loyalty in the context of a large retail distribution business. Research design, data, and methodology - The data collected was analyzed using PASW Statistics 18.0. In order to verify the demographic characteristics, frequency analysis was conducted on the data. Results - The results of the study were as follows. First, social responsibility activities had a significant effect on corporate trust. Second, both corporate social responsibility activities and business ethics practices had significant effects on loyalty. Third, corporate trust had a significant effect on loyalty. Fourth, corporate social responsibility activities and consumer protection activities had a partial mediation effect, while environmental protection activities and social contribution activities had complete mediation effects. Conclusions - This study clarified and explained the factors of corporate social responsibility activities and business ethics practices that customers value, and analyzed the influence of these factors on corporate trust and loyalty.

CAN TRUST BETWEEN AN OWNER AND A CONTRACTOR BE ESTABLISHED: A PRINCIPAL-AGENT PERSPECTIVE

  • Jiang-wei Xu;Sungwoo Moon
    • International conference on construction engineering and project management
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    • 2009.05a
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    • pp.1474-1478
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    • 2009
  • The cooperation and trust among the project participants play a critical role in the success or failure of any delivery system in construction industry. But it is very difficult to establish trust between an owner and a contractor when rational people only pursue only their own material self-interest. Based on the principal-agent theory, this paper will introduce the altruistic behavior into the traditional principal-agent model, and model the reciprocal behavior between the owner and contractor. We will show that both the owner and the contractor benefit from their reciprocal behavior, and hence trust establishing between them is possible. More importantly, we will proof that the higher the project uncertainty is, the more important trust establishing is.

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Patient Fidelity to Medical Services: The Roles of Authenticity and Affective Trust

  • LEE, Changjoon;KIM, Soohyo
    • The Journal of Industrial Distribution & Business
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    • v.11 no.11
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    • pp.19-28
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    • 2020
  • Purpose: The supply of and demand for medical services continue to increase as the current social environment changes. Consequently, competition among medical institutions is intensifying and hospitals must establish appropriate management strategies to improve the medical services they provide. This study suggests that the authenticity of doctors is a factor in improving medical-service quality and examines the effect authenticity has on the affective trust and satisfaction of patients. Design, methodology, and approach: The study utilized previous studies to examine the significance of potential variables, established hypotheses and used a questionnaire to confirm these hypotheses. The questionnaire was distributed to patients who had visited a hospital in the previous six months. Responses were analyzed empirically using structural equation modeling. Findings: The analysis found that a physician's authenticity has a significant impact on the affective trust of patients. While patients' affective trust does not have a similar strong impact on patient satisfaction, physician authenticity does have a significant impact on patient satisfaction. Conclusion and implications: This study examined the roles of authenticity, affective trust, and patient satisfaction in doctor-patient relationships in the medical services field. The implication of the findings is that physician authenticity is a prerequisite for patient satisfaction of medical services.

Does Knowledge-sharing Intent Matter in the Use of Knowledge Management Systems? (지식공유 의도와 지식관리시스템의 사용)

  • Kim, Kyung-Kyu;Kim, Beom-Soo;Song, Se-Jeong;Shin, Ho-Kyoung
    • Asia pacific journal of information systems
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    • v.15 no.3
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    • pp.65-90
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    • 2005
  • One of the major goals of using knowledge management systems(KMS) is the sharing of knowledge. The intent of an individual to share his/her knowledge plays a crucial role in sharing quality knowledge in corporations. However, there is little research that addresses this relationship between the intent to share and the use of KMS both from a holistic perspective and with empirical data analyses. To understand major factors that affect both knowledge sharing intent and the use of KMS, we conducted a field study from eight companies in four different industries which had been using KMS for at least a year. Using confirmatory factor analysis and structured equation modeling techniques, we have analyzed the relationships among top management support, trust among peers, trust in the organizational hierarchy, incentives and rewards, knowledge-sharing intent, KMS quality, knowledge quality, and the use of KMS. The research results show that top management support and trust between peers enhance the intent of sharing knowledge. We also found that top management support, knowledge-sharing intent, incentives and rewards, and the quality of knowledge have positive relationships with the use of KMS.

Trust and Triad Relationships in Online Marketplace (온라인 마켓플레이스에서 신뢰와 3자적 관계)

  • Kim, Gimun
    • Journal of Information Technology Applications and Management
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    • v.22 no.4
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    • pp.39-57
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    • 2015
  • Online marketplace represents the triad relationship among the consumer, the intermediary, and the seller community. However there have been a limited number of studies conducted with the view of the triad relationship, which have produced contradictory and mixed results. The purpose of this study is (1) to find trust factors affecting consumers' transaction intention-trust in intermediary and trust in community of sellers, and (2) to investigate the directionality of trust transfer between those factors. To do this, the study sets and tests a bidirectional model. Based on the study results, the study discusses that both trust in intermediary and trust in community of sellers are important to consumers' transaction decision in online marketplace, and trust transfer in online marketplace flows from intermediary to community of sellers.

IPTV in Korea: The Effect of Perceived Interactivity on Trust, Emotion, and Continuous Use Intention

  • Shin, Geena;Ahn, Joong-Ho;Kim, Taeha
    • Asia pacific journal of information systems
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    • v.23 no.3
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    • pp.55-76
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    • 2013
  • The principal objective of the work is to confirm the effects of perceived interactivity, trust, and emotion on intentions to use IPTV service. The empirical investigation into IPTV service users suggests that (i) the perception of interactivity should be directly related with trust, (ii) Users' trust should bolster users' emotion in a positive or negative aspect, and (iii) such emotion is verified to affect the intention to use IPTV continuously. More specifically, we demonstrate that positive and negative emotions influence user intentions positively and negatively. Additionally, we find that the trust mediates perceived interactivity and emotions, and both trust and emotion mediate the relationship between perceived interactivity and intentions to use IPTV. The work indicates that trust and emotion of users should be considered from IS perspective in an attempt to build the intention to use IPTV. IPTV firms should consider in their IPTV design and offering strategy how to enhance positive emotions for user retention and eventually bolster intentions to use IPTV continuously.

The Effect of Using Smartphones on the Intention of Using Smartwatches - Focused on the Brand Extension - (스마트폰 사용이 스마트워치 사용의도에 미치는 영향 - 브랜드 확장의 관점 -)

  • Lim, Yangwhan
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.13 no.2
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    • pp.99-111
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    • 2017
  • Although smartwatches are different from smartphones in shape and carried method, they are also highly relevant to smartphones and have similar characteristics. This paper studied the impact of using smartphones on the intention to use smartwatches from the perspective of brand extension. The hypotheses were that the major factors of the attitude formed in the process of using smartphones affect the intention of using them and affect the trust of smartwatches. As a result of testing the hypotheses, trust in smartphonees affected trust in smartwatches. And the intention to use smartphones and the trust of smartwatches affected the intention to use smartwatches. However, the satisfaction, familiarity, and favorability of smartphones did not affect the trust of smartwatches. Smartwatches were associated with smartphones but they had independent characters. Based on the results of the study, the trust of smartwatches is very important, so the corporate managers need to find ways to improve their trust. And they should find strategies to improve the value of the product by finding out the factors that can increase the intention of using smartwatches.