• 제목/요약/키워드: total quality management

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Application of Total Quality Management in Developing Quality Assessment Model: The Case of Vietnamese Higher Education

  • NGUYEN, Quyen Le Hoang Thuy To;NGUYEN, Du Van;CHU, Ngoc Nguyen Mong;TRAN, Van Hong
    • The Journal of Asian Finance, Economics and Business
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    • 제7권11호
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    • pp.1049-1057
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    • 2020
  • The shift from elite education to mass education in Vietnam has met the demand for education for everybody as well as for quality human resource talent for an emerging nation. Under the resource constraint, understanding the quality dimensions of education and its priority level is important for effective and efficient policies. This study was carried out using both qualitative and quantitative methodologies to develop quality criteria and a ranking model. Two rounds of in-depth interviews were conducted with fifteen experts in the field, who were rectors, employers, and recruitment specialists to develop the quality framework applied in Vietnamese universities under total quality management (TQM), starting from the input of the senior secondary school leavers, through a teaching process to the output. The first round of interviews were unstructured questionnaires designed to explore the main factors in quality assessment model. The second round affirmed the experts' agreement on the assessment model. Then, fuzzy logic was applied to rank eight criteria in the quality assessment model into priority order: cost, teaching and administrative staff, leadership, curriculum, student-related factors, internationalization, admissions, and campus. The results are critical for identifying the necessary actions to enhance the education quality and to further research on the optimal quality model.

간호전달체계 현황 및 간호서비스의 질에 영향을 미치는 요인 (The status nursing care delivery system and the influencing factors on quality of nursing care)

  • 김지연;박보현;고유경
    • 한국병원경영학회지
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    • 제21권2호
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    • pp.24-36
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    • 2016
  • The aims of this study is to investigate the status of nursing care delivery systems and nurse staffing levels and to analyze differences in the quality of nursing care by the type of nursing care delivery system. This research was based on data from 723 nurses working in 55 medical and surgical units in 26 general hospitals. Descriptive statistics on nurse staffing levels and the nursing care delivery system, and multi-level logistic regression were used to estimate the determinants of quality of nursing care. The number of patients per nurse is 17.74 patients in functional nursing care and 15.56 patients in total nursing care. In comparison to hospitals adopting total nursing care, hospitals with functional nursing care had greater patients. The nurses rated units using total nursing care as significantly better quality of nursing care than the units with functional nursing care. Total nursing care or modified total nursing care, rather than functional nursing care, could lead to improvement in the quality of care(total nursing care OR=3.895, modified total nursing care OR=2.475). Patient-centered approaches under proper circumstances can be successfully implemented and the positive effects demonstrated.

총체적 질관리(Total Quality Management)의 이론적 배경과 그 적용실태 (The Principles of Total Quality Management(TQM) and Its Implementation.)

  • 강소영
    • 간호행정학회지
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    • 제1권2호
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    • pp.388-407
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    • 1995
  • This study is (a) to describe the history of Total Quality Management (TQM) generated in the industry, health care service, and nursing society ; (b) to define the concept, total quality management including the definition of quality ; (C) to explain the each principle of TQM theory developed by main theorists, E. Deming, J. Juran, and B. Crosby ; (d) to give the examples related to TQM implementation at the health care organization ; and (e) to mention the extent to which the health care organizations are able to evaluate their cultural organization toward TQM and have had the way to measure the effect of TQM implementation. TQM referred to Continuous Quality Improvement(CQI), Quality Improvement(QI), and Total Quality Improvement(TQI), was not recognized by experts in the United States industry, but by economists in Japan until the end of the 1970's. However, the United States' government led to introduce the principles of TQM to general industry as well as health care service area so that TQM became a main philosophy to manage the organizations in health care service. TQM is a structured, systematic process for creating organization-wide participation in planning and implementing continuous improvement in quality. E. Deming established the "Chain reaction in Quality" and the fourteen point of TQM. The Chain reaction in quality is to describe the relationship among the reduction of waste, rework, and delay, quality improvement, customer satisfaction, and productivity. There are fourteen points to explain the principles of TQM by E. Deming. Juran defined the "Quality Trilogy" to improve the level of quality in any organization. Quality Trilogy has three steps such as quality planning, quality control, and quality improvement for implementing the TQM projects. Crosby describes his TQM theory by establishing "Four Absolutes" and "Fourteen steps in TQM" implementation. Until now, most healthcare organizations have made efforts to organize the TQM task team and to implement TQM principles with various issues. There are three priorities to select the TQM issues : High-volume, High-risk, and Problem-prone. However, there is no absolute, credible measurement yet to evaluate the effects of TQM implementation in health care organization regardless of the classification of health care organizations, geographical background, and social influence. Thus, developing the evaluation way in terms of TQM is the foremost task in health service area. The most important thing for TQM implementation in the organization is to settle up the concept, cultural transformation from traditional management toward quality.

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금강수계 1단계 수질오염총량관리제의 목표수질 및 할당부하량 달성도 평가 (Evaluation of Water Quality Goal and Load Allocation Achievement Ratio in Guem River Total Maximum Daily Loads for the 1st Phase)

  • 박재홍;오승영;이재관
    • 한국물환경학회지
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    • 제28권6호
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    • pp.859-865
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    • 2012
  • It is necessary to evaluate performances hitherto carried out in the management of Total Maximum Daily Loads (TMDLs) and to set up direction so that this system can be improved continuously in the future. This study was investigated load allocation achievement ratio, water quality goal achievement ratio and interrelation between water quality goal and load allocation for the first period (2004~2010). Load allocation achievement and BOD water quality goal achievement ratio were 50% and 73% in Guem River Basin, respectively. The main reason for excess of load allocation and shortfall of water quality goal were unfulfilled reduction plan and pollution sources increment. Therefore, it is necessary to develop enhanced pollution sources prediction method and make a list realizable reduction plan. 63% of the unit watershed was not interrelation between water quality goal and load allocation. The reason why water quality goal and load allocation had not correlation were water quality of upper unit watershed, increment of inflow quantity, effluent water quality of wastewater treatment plant affected the unit watershed, increment of inner productivity by algae, water quality deterioration during the specific period, river management flow, etc.

수공조립공정(手工組立工程)의 경제성(經濟性) 비교(比較)에 관한 연구(硏究) (A Study on the Comparison of the Economics of Manual Assembly Process)

  • 조재입
    • 품질경영학회지
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    • 제10권2호
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    • pp.10-17
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    • 1982
  • Three different manual assembly techniques are evaluated by relating the effects of component quality to the total cost of the product. The results show that the choice of the scrapping or repairing the defective products or alternatively, salvaging the acceptable parts, may effect the total product cost by as much as 400 per cent. This paper emphasizes the need for accurate control quality of parts in assembly if low-cost manufacture is to be achieved.

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품질관리와 품질경영의 개념적 차이에 관한 연구 (A Study on the Conceptual Differences between Total Quality Control and Total Quality Management)

  • Moon-Ik Song
    • 산업경영시스템학회지
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    • 제17권32호
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    • pp.43-52
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    • 1994
  • This study was aimed at reviewing the conceptual framework characterized in the Total Quality Control and the Total Quality Management. It has been observed in recent years that the term TQC and TQM tend tn be used interchangeably without paying much attention to whether the two concepts have identical meaning, or they are as similar as can be applied indiscriminately to the same objectives in handling quality issues. To distinguish between the two, this study relied on reviewing qualify definitions, techniques frequently resorted to, and the main themes implied by each of them. It was concluded that they differ in terms of both techniques and themes, and are not to be applied interchangeably to the handling of the same qualify objectives and problems.

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개별배출시설 삭감잠재량 분석을 통한 수질오염총량제의 민간참여 활성화 방안 연구 (A Study on the Activation of Non-government Participation in Total Maximum Daily Load System using Private Discharge Facilities Reduction Potential Analysis)

  • 김홍태;신동석;김현정;최인욱;이미선;김용석
    • 한국물환경학회지
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    • 제31권6호
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    • pp.715-722
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    • 2015
  • Four major river basin in Korea has been managed with Total Maximum Daily Load(TMDL) System. Water quality indicators as targeted pollutants for TMDL were BOD and TP. In order to satisfy water quality criteria, government allocation using public treatment facilities and its action plan has been used. However, the role to improve water quality were recently faced to its limitation. It is time to require the role of non-government allocation in private discharge facilities to control good water quality. This study investigated three different scenarios in reduction demands of non-government allocations about industry and private sewages. The three different scenarios were discharge under 1) legal water quality standard, 2) water quality level in 2011 and 3) current water quality level with maximum value in group. The results showed that reduction potential in water discharge for TP indicator was 1,118kg/day, under second scenario with 20% of deduction. This results arrived at 42% of whole reduction potential costs and 0.012mg/L improvement in water quality. In conclusion, to intrigue voluntary participation in non-government allocation, various benefits such as tax reduction, tax exemption, and water quality trading should be provided.

수질오염총량관리 대상물질 선정을 위한 하천수질 평가 (Evaluation of Stream Water Quality to Select Target Indicators for the Management of Total Maximum Daily Loads)

  • 박준대;박재홍;오승영;이재관
    • 한국물환경학회지
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    • 제29권5호
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    • pp.630-640
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    • 2013
  • It is one of the most critical steps identifying impaired waterbodies exactly in the selection of target water quality indicators for the management of Total Maximum Daily Loads (TMDLs). Excess ratio and excess level were applied and analyzed by the stream zone basis in order to evaluate water impairment for Nakdong, Geum, Youngsan and Seomjin rivers. Each river basin was divided into stream zones in the light of its watershed and waterbody characteristics. Selected water quality parameters discussed in this study were pH, DO, BOD, COD, SS, T-P, T-Coli and F-Coli. The excess ratios of the water quality parameters were used to discriminate water bodies that did not meet water quality standards. The excess levels were used to classify the degradation of water quality. The excess ratios and the excess levels to the water quality criteria of the medium influence areas were used for each stream zone. The results indicate that the excess ratios and the excess levels are varied on the stream zone in each river basin. Three parameters, pH, DO and SS, met water quality standards in all stream zones. The other five parameters indicated very high excess ratios in most waterbodies, and especially T-P and T-Coli revealed to be very high excess levels in some waterbodies. These parameters could be considered as major target indicators for the management of TMDLs.

동적모델을 이용한 수질오염총량제 목표수질 설정 및 할당부하량 산정방안 연구 (The Study on Methods for Setting of Water Quality Goal and Estimation of Allocation Loads on TMDL System Using a Dynamic Water Quality Model)

  • 김은정;박배경;신동석;김용석;류덕희
    • 대한환경공학회지
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    • 제36권9호
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    • pp.629-640
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    • 2014
  • 본 연구에서는 동적모델의 수질오염총량제 적용성을 검토하였으며, 동적모델을 이용한 목표수질 설정 및 할당부하량 산정 방법을 제시하고 그 결과를 분석하였다. 동적모델 중 HSPF 유역모형을 미호천 유역에 대하여 구축하였으며, 보정 결과 구축된 모형은 2009년~2010년에 대하여 일유량 변화와 BOD 농도 변화를 잘 재현하는 것으로 판단되었다. 동적모델을 이용한 수질오염총량제 적용 방안은 3가지 case; (1)저수기 조건을 고려한 수질관리 방법(Case I), (2)연중 전 기간을 고려한 수질관리 방법(Case II), (3)연중 최악의 수질조건을 고려한 수질관리 방법(Case III)으로 나누어 제시하였다. 미호천 유역 말단에서 각 조건에 따른 BOD 목표수질을 산정한 결과는 Case II(4.2 mg/L) < Case I(5.0 mg/L) < Case III(7.8 mg/L) 순으로 연중 전 기간을 고려한 경우에서 가장 낮고 최악조건을 고려한 경우에서 가장 높았다. 할당부하량은 Case II > Case I > Case III 순으로 높게 나타났으며 최악조건을 고려한 경우에서 가장 엄격한 할당부하량이 산정되었다. 기준 강우 선정 및 비점오염원의 모델 적용방식 등에 대한 추가연구가 필요하며, 이들이 반영된다면 수질오염총량제에 동적모델을 적용함으로 인해 좀 더 합리적이고 과학적인 수질관리가 이루어질 것이라 사료된다.