• 산업경영시스템학회지
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• 제45권4호
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• pp.210-216
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• 2022

The army is concerned about the decrease in enlistment resources due to the low birth rate and the weakening of military combat power due to the shortening of the military service period. Now, the military's quantitative growth is no longer limited and it is a time for qualitative growth. To this end, the Army has been applying the Israeli learning method Havruta to recruit training to improve the quality of training since 2019. After applying Havruta, several scholars have studied the effect of recruit training applying Havruta. As a result, it was verified that recruit training applying Havruta improves the inner motive, creativity, and military service value of trainees. This study investigated how trainees' inner motive, creativity, and military service value affect their satisfaction and achievement. In addition, it was studied whether the effect of recruit training applied with Havruta on achievement differs according to the educational background (high school graduate or higher) and military family (professional soldiers within 4th degree) of the trainees. To this end, a survey was conducted on 472 recruits, and the structural relationship between each variable and the moderating effect were analyzed using the structural equation model. As a result of the study, military service value did not affect training satisfaction. Also, there was a difference in the effect of creativity on training satisfaction according to the educational background of new recruits, and there was a difference in the effect of military service value on training satisfaction and training achievement according to military family members. The purpose of this study is to contribute to the improvement of the army's recruit training development plan and effective training system.

• 대한산업공학회지
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• 제21권2호
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• pp.207-216
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• 1995

Constructing a distributed management system has its own advantages in addressing the issue of implementing a quick responsive management system in dynamically changing environment of enterprise. We suggest a basic scheduling methodology applicable to a distributed production management system. A new concept of "flexible schedule" is introduced as a tool to accommodate dynamically changing situations of job shops. Then a search technique (referred to as CSP-CBA search) is presented to obtain such a schedule for the job shop scheduling problem, which is converted into a constraint satisfaction problem(CSP), by using the constraint based analysis(CBA). This approach is tested on more than 100 test problems. The results show that the suggested approach required shorter CPU time and solved more problems in given time than another fixed schedule method.

• 재활복지
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• 제22권4호
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• pp.1-22
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• 2018

본 연구는 일상생활에서 스스로 자신의 통증을 관리할 수 있도록 키네시오 테이핑 자가적용 교육을 적용하여 만성요통 여성들을 대상으로 통증과 만족도 및 보행에 미치는 영향을 분석하고자 하였으며, 키네시오 테이핑 자가적용에 대한 기초자료를 제공하고자 수행되었다. 연구대상자는 만성요통 여성 30명이며, 키네시오 테이핑 적용을 2주간 실시한 후 자가적용 교육에 따른 자가적용을 4주간 실시하였다. 대상자들의 통증 평가는 Visual Analog Scale (VAS)을 활용하였으며, 만족도의 분석은 Canadian Occupational Performance Measure (COPM)를 활용하였다. 또한, 보행의 분석은 Walkway MG-1000 보행분석기를 활용하여 Stride length, Step length, Step width and Gait time을 분석하였다. 그 결과 테이핑 적용에 따라 통계적으로 유의미한 통증의 감소와 만족도의 증가, 보행 능력의 증가가 지속적으로 나타남을 확인할 수 있었다. 또한, 대비검정 분석결과 처치 내 효과검증에서 통증, 만족도 및 보행 분석결과 에서 (처치 전과 테이핑 적용 2주 후) 통계적인 유의미한 차이가 나타났으며, Step width와 만족도 분석결과에서 (처치 전과 테이핑 적용 2주 후)와 (자가적용교육에 따른 자가적용 4주 후) 통계적으로 유의미한 차이가 나타났다. 자기관리능력의 향상은 만성통증 환자들에게 필수적이며, 일상생활에서 스스로 관리하여 적용할 수 있어야 한다. 따라서, 적극적이고 지속적인 통증관리를 위한 자기관리능력의 향상을 위해 키네시오 테이핑 자가적용 교육의 적용을 고려해야 할 것이다.

• International Journal of Computer Science & Network Security
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• 제22권2호
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• pp.101-106
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• 2022

The main purpose of the study is to determine the key aspects of Agile management as the basis of a management system in the context of globalization. The research methodology includes several scientific and theoretical methods that have achieved this goal. Adaptation of enterprises engaged in the development, production, and sale of innovative products to constant and rapid changes in the external environment requires managers to apply appropriate management methods. The use of Agile management in the management of innovation processes can speed up their implementation, minimize and optimize the use of resources, time, and effort of staff, can increase customer and customer satisfaction with the end result and, consequently, improve the company's competitive position in the market. The results of the study identified key aspects of the application of Agile management in the management system in the context of globalization.

• 보건의료산업학회지
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• 제2권1호
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• pp.1-27
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• 2008

The purpose of this study is to investigate the effects of customer orientation factors in relation to medical services on the values of the service and customer satisfaction and loyalty. Those factors include patient safety and, as found by previous studies, specialization, explanation of what to be medically examined and customer orientation itself. Based on these pervious studies, this study surveyed customers of 7 general hospitals located in Busan to empirically identify relations between customer orientation factors of medical services and the values of the services and customer satisfaction. Results of the study can be summarized as follows. First, this study is very meaningful in that it established a basic theory of patient safety as one of the above customer orientation factors, and tried to empirically demonstrated the theory by applying it to medical services. Second, another of the factors, specialization was found positively affecting the values of medical services, but not affecting customer satisfaction. Customers are likely to choose specialized medical institutions even at higher cost when they undergo an accident or disease. Nevertheless, in factors, whether medical service providers are specialized is not influencing customer satisfaction. This is because medical institutions are failing to properly make recognized their specialization to customers who want to receive specialized medical services. Third, another of customer orientation factors, that is, explanation of what to be medically examined was found not having positive effects on the values of medical services and customer satisfaction. This is probably because enough time was not given for the explanation or because the explanation itself was not provided enough. Fourth, medical service providers' customer orientation was found positively influencing the values of medical services and customer satisfaction. In other words, it seems that customer-centered attitudes and behaviors of medical service providers had positive effects on customers' perception of medical services. Fifth, another of the factors, that is, patient safety was found positively affecting the values of medical services and customer satisfaction. This is probably because medical services' accurate diagnoses and reliable services had positive effects on customers' perception of medical services. Sixth, customers' perceived values of medical services were found having positive effects on customer satisfaction and loyalty. This suggests that the values of medical services are an antecedent variable that directly influences customer satisfaction and loyalty. Seventh, customer satisfaction was found positively affecting customer loyalty. This suggests that customer satisfaction is an antecedent variable of customer loyalty. In conclusion, this study showed that in relation to medical services, customer orientation factors' significant influences on the values of the services and customer satisfaction requires continuous efforts for raising customers' perceived qualities of medical services.

• 한국조경학회지
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• 제39권6호
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• pp.67-75
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• 2011

본 연구는 대구광역시의 공원녹지를 대상으로 시민들의 공원녹지에 대한 만족도의 변화를 동일한 측정도구를 활용한 결과인 1986년도와 2001년도 및 2010년도 조사 자료들을 비교 분석함으로써 그 경시적인 변화를 살펴보고자 하였다. 주요 결과는 다음과 같다. 첫째, 가장 최근 조사인 2010년의 만족도 평균치들이 전반적으로 보통(4.0)수준을 상회하며 가장 높았고, 전반적으로 약간 불만족(3.0)에 가까운 수준이었던 1986년도에 비해 현저하고 지속적인 만족도 개선이 나타났으며, 3개 조사 시기 공히 시 전역 공원녹지에 대한 만족도가 거주지 주변 공원녹지에 대한 만족도보다 약간 높게 나타났음을 볼 수 있었다. 둘째, 지표별로는 녹지의 다양성 지표에 대한 만족도 향상이 가장 두드러진 반면 녹지공간의 시설물의 관리 상태에 대한 만족도가 가장 부진하게 나타났다. 셋째, 요인분석 결과, 만족도 평가인자는 기능별 만족도와 물리적 조건이 하나의 인자로 나타났고, 지표별 만족도 변수들이 하나의 인자로 묶여 전체적으로 2개의 인자 집단으로 분류되었으며, 회귀모델에서는 전만적인 만족도를 결정짓는 주요 변수들로 녹지의 다양성, 수림의 관리상태, 녹지공간의 양적 수준, 정적 레크리에이션 기능, 시설물 관리상태, 배치의 체계성, 녹지공간의 질적 수준, 녹지공간의 규모, 크기 등의 순서로 채택되었으며, 이들 8개 변수들의 결정계수($R^2$)는 0.468이었다. 넷째, 녹지 유형별 만족도는 가로변 녹지(가로수)에 대한 만족도가 가장 현저하게 개선되었고, 공업단지 등 공장지역의 녹지에 대한 만족도가 가장 불량하게 평가되었다. 섯째, 녹지유형들에 대한 요인분석 결과, 도시공원계 녹지, 시설계 녹지, 지구(district)계 녹지 등의 3개 인자 집단으로 분류되었다.

• 한국병원경영학회지
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• 제27권2호
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• pp.1-15
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• 2022

연구목적: 본 연구는 한국병원의 의료서비스품질과 지각된위험에 따라 카자흐스탄의 고객만족과 재방문의도에 미치는 영향을 실증분석 하였고, 의료서비스를 제공하는 의료서비스제공집단과 의료서비스를 제공받는 의료서비스소비집단으로 나누어 그 중 카자흐스탄 의료서비스소비집단의 의료서비스품질 및 지각된위험의 특성이 고객만족에 미치는 영향을 연구하여 시사점을 제언하였다. 연구방법: 의료서비스품질, 지각된위험, 고객만족, 재방문의도에 대한 국내외 문헌을 검토한 후, 연구모형 및 가설을 수립하였다. 카자흐스탄 의료서비스소비집단의 의료서비스품질 및 지각된위험의 특성이 고객만족 및 재방문의도에 미치는 영향에 대한 설문조사를 실시하였으며, 자료의 신뢰도 및 타당도를 검토 후 회귀분석으로 연구가설을 검정하였다. 결과: 첫째, 한국병원의 의료서비스품질 특성과 고객만족과의 관계에 관한 가설에서 유형성, 신뢰성, 응답성, 확신성, 공감성 총 5가지가 정(+)의 영향을 미치는 것을 확인 할 수 있었다. 둘째, 한국병원의 지각된위험의 3가지 하위가설인 신체적위험, 사회적위험, 시간손실위험 총 3가지가 음(-)의 영향을 미치는 것으로 확인되었다. 셋째, 고객만족이 재방문의도에 정(+)의 영향을 미치는 것으로 확인되었다. 함의: 카자흐스탄 고객들에게 유의한 영향을 주는 의료서비스품질 특성과 지각된 위험에 대해 중요하게 여기는 특성이 있으며 한국병원들이 카자흐스탄 고객의 특성에 맞는 마케팅 전략을 수립해야 하는 점을 확인하였다.

• 한국병원경영학회지
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• 제14권4호
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• pp.149-162
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• 2009

The purpose of this study is to design strategic hospital service based on each hospital's features. For this study, an assessment was conducted by 398 in-patents of one university hospital located in Seoul. The self-questionnaires, which were investigated from Oct. 15th to 29th in 2008, compared central reception desk with ward reception desk in satisfaction and re-use rate of patients. The major results of this study are as follow. First, according to each reception desk user, they have different satisfaction of it. As for the staff kindness, admission procedure, discharge procedure and manner of staff, those made patients be gratified as well. Second, when it comes to the intention of re-use, there were no significant features between them. Only convenience in admission and discharge procedure, however, was an attractive factor for the recommendation. Third, this study found out the reasons for higher re-use rate of central reception desk users. Regarding service, they were contented with the time for test and treatment. As for the hospital service, they would like to re-use this hospital because of convenient steps of paying interim fee and getting certificates. Forth, this study found out the reasons for higher re-use rate of ward reception desk users. As a point of hospital service view, they responded that respected privacy, hospital facility and general service were good for staying. As for the manner of staff, they mentioned nurses and staff in charge and whole staff members were kind. When it comes to the procedures of patient management, steps of discharge and paying interim fee were convenience. In conclusion, the results of this study suggest that providing a ward reception desk service can boost the satisfaction and re-use rate of in-patients. Furthermore, this strategic management method would be good for not only cutting the moving line but also efficient in-patient care system. These results can be used for the strategic hospital marketing field, as well. Even though this study has a limitation of the targeted populations which were only in a ward reception desk running hospital, it can say that having competitiveness in satisfaction of hospital service is good for promoting and differencing each hospital. Consequently, whole general management system would be adjusted first for differencing each hospital; however, this sort of additional factor should be concerned as well. I expect that this study would give meaningful data for designing strategic and differencing marketing method to lots of hospitals.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 1996년도 춘계공동학술대회논문집; 공군사관학교, 청주; 26-27 Apr. 1996
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• pp.709-712
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• 1996

Generating a project network of a specific construction project is very time consuming and difficult task in the field. To effectiviely automate and support the planning process, we design a case-based project planning expert system inspired by the fact a human expert project planner uses previous cases for planning a new project. A construction project case consist of its specific characteristics and the corresponding project network (i.e. project plan). Using frame based representation. we represent the project features affecting the progress network and the entities composing the project plan such as the buildings, construction methods, WBS (work breakdown structure), activities, and resources. The project planning process runs through most similar case retrieval, case adaptation, and user requirement satisfaction. We represent the construction domain knowledge for each procedure using constraints and rules. We develop the methodology for constraint-based case adaption. Case adaptation process mainly consist of activity generation/deletion and predecence constraint satisfaction, for which we develop the dynamic constraint generation method and connect user-level requirement representation the system-level network modification knowledge. The methodology is being applied to the prototype for apartment construction project planning.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.548-555
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• 2003

Customer satisfaction level is usually measured in terms of price, quality, customization, after-sale-service, product variety etc. Each finn sets up a distinctive production/marketing strategy to gain competitive advantage by prioritizing the customer satisfaction measures. The market differentiation strategy directly results in supply chain performance such as lead time, inventory, customer fill rate and market share. Product proliferation desirable in customization sense often conflicts the economies of scale effect in production side. This paper focuses the relationship between product variety and market share. Specifically, we investigate how introduction of new product affects the current market share, i.e.,) formation of customer preference and provide some insight into the optimal range of product variety.