• 한국의료질향상학회지
• /
• 제21권2호
• /
• pp.28-38
• /
• 2015

Objectives: The objectives of this research were to develop and evaluate a mobile application for navigation program for cancer patients who might experience some difficulties in obtaining and understanding further schedules, directions due to flooding information at a time and scattered educational materials. Methods: A mobile application was developed an educational mobile app for cancer patients based on a systematic instructional design model called ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model. The developed application was evaluated by 76 users through a questionnaire of satisfaction. Results: A mobile app contains educational contents for cancer patients, based on their satisfaction, demand and knowledge about cancer education and information services. It contains management of symptoms, management of my schedule, and information about chemotherapy, FAQ, symptoms dangerous enough to contact the hospital, personal history about how to overcome cancer, hospital convenience facilities and education schedule of cancer center. A result of the evaluation of user's satisfaction showed 59.4% responding 'Satisfied' and 27.4% 'Very satisfied'. Conclusion: The personalized information and education contents for cancer patients by using the mobile application was given to cancer patient and then educational outcomes became more effective. The development of the application which persons can use regardless of time and place enables health care providers to acquire the foundation of the patients-oriented educational system. Education satisfaction and knowledge level was increased, after using mobile application.

• 한국산업보건학회지
• /
• 제29권4호
• /
• pp.603-609
• /
• 2019

Objectives: This case report aims to contribute to the enhancement of training quality for occupational accident prevention by conducting surveys on customers' satisfaction with the training course management by the Occupational Safety and Health Training Institute (OSHTI) of KOSHA. Methods: Surveys were conducted through phone calls, customer service documents, and questionnaires from January 1, 2018 to December 31, 2018. Results: The surveys showed an answer rate of 97.36% and handling rate of 97.47% in 2018, an increase of 1.15% compared to 2017. The number of monthly inbound calls in 2018 was 5,902, rising 0.10% year-on-year, and the average inbound calls per day in 2018 was 289, a decline from 291 the year before. The number of provisions of customer service in 2018 was 68,952, increasing 1.89% year-on-year. The number of inquiries on the training curriculum was 58,744 in 2018, an increase of 3.98% compared to the 56,498 recorded in 2017. Inquiries on job training centers were the most common, numbering 27,114 (39.32%), followed by e-learning 18,470 (26.79%) and expert courses 13,160 (19.09%). Of the 149 answers to the customer service survey, 'Nothing to complain about' accounted for 86 (56.72%) and 'Diversifying training time and programs' numbered 22 (14.77%). Conclusions: Customer satisfaction in 2018 increased compared to that in 2017. However, there is a need to reflect the demands of customers for diversifying training time and programs, offer practice-centered training, and collect opinions on providing information in order to maintain high quality training course management.

• 가정과삶의질연구
• /
• 제30권4호
• /
• pp.105-117
• /
• 2012

This study examined Chinese students' satisfaction level regarding their Korean Internet shopping mall experiences and the measured factors were pre-purchase, purchase, delivery, A/S and security, additionally, evaluate the level of repurchase intention on Chinese students living in South Korea. To accomplish these goals, an online questionnaire survey was conducted between October 1 and 10, 2011. A total of 365 questionnaires were used for the final analysis. The analysis process involved many statistical methods such as frequency, correlation and regression. The results indicate the following finding: First, Chinese students normally visited and purchased from popular Internet shopping malls and the items that they purchased the most frequently were clothing and shoes, makeup, computer and electronics. Second, the Chinese students' satisfaction level regarding their Internet shopping mall experiences was not high. They were especially worried about security matters regarding their personal or financial information. Third, their satisfaction level with the delivery process has the largest influence on their repurchase intention. Also, their gender, the length of time they had lived in Korea, the length of time they spent on Korean Internet shopping mall websites, the amount of frequency of online shopping in Korea, and their satisfaction with their purchase, the delivery process, the A/S process and security affected their repurchase intention in different degrees. The conclusion provides valuable information for devising a strategic direction for improving the foreigners' satisfaction level regarding and repurchase intention on Korean Internet shopping malls.

• 보건교육건강증진학회지
• /
• 제22권1호
• /
• pp.147-160
• /
• 2005

The purpose of this study is to identify the nature of the patient service quality of health center, and based on that, to examine the relationship of health center visitor's perceived quality and overall satisfaction. Data were collected on the basis of 'the 3rd Regional Health Care Planning' operated by Rural Health Care Service Technology Aid Task-force Team(RHCSTAT), Ministry of Health and Welfare. Basically, the Manual of 3rd Regional Health Care Planning is composed of structure, process, and outcome measurement indicators. Of these indicators, 21 patient satisfaction questions as outcome indicators are used in this study. The samples are 3,530 patients who visited 80 health centers all of the nation. First, the reliability and validity of patient service quality items was evaluated. Second, the descriptive statistics of health service quality are calculated. Third, through the T-test and ANOVA, the differences of patient satisfaction by responder's general characteristics are compared. In final, to explore the relationship of service quality and overall satisfaction, multiple regression analysis was used. This study shows firstly, the dimension of patient service quality was categorized into 3 dimensions, that is, facilities and environment, staff kindness, and access convenience. Secondly, the reliability and validity of patient service quality items was satisfied. Thirdly, the mean score of staff kindness factors are high in contrast to the facilities and environment. And in regard to the overall satisfaction, the mean score is more higher in Daegu region, County type health center, male group, and upper 65 age group than comparison groups. Lastly, as a result of multiple regression analysis, the effect of patient's perceived service quality, especially, appropriateness of billing time(Beta=0.190) and of reservation time(Beta=0.132) are statistically significant(P<0.01). In conclusion, to satisfy the health need of community people and improve the service quality of the health center, the efforts for the access convenience might be needed. Additionally, the enlargement on health center space and supply of new medical equipment is urgent for the patient satisfaction.

• 디지털융복합연구
• /
• 제16권1호
• /
• pp.431-438
• /
• 2018

본 연구는 잠재평균분석을 통해 취업정신장애인의 근로시간 형태에 따른 지각된 낙인감, 심리적 역량강화, 직무만족의 차이를 알아보며, 지각된 낙인감과 직무만족 간의 구조적 관계에서 심리적 역량강화가 갖는 매개효과를 분석하는데 목적이 있다. 이를 위해 취업한 정신장애인을 대상으로 낙인감, 심리적 역량강화, 직무만족 척도를 이용하여 설문조사 하였고, 주요 분석결과는 다음과 같다. 첫째, 낙인감과 직무만족 사이 그리고 심리적 역량강화와 직무만족 사이에 직접적인 영향관계가 있는 것으로 나타났고, 둘째, 심리적 역량강화는 낙인감과 직무만족의 영향관계에서 부분매개효과가 있는 것으로 분석되었다. 셋째, 잠재평균분석 결과, 전일제 근로 정신장애인이 지각된 낙인감 수준이 더 높고, 직무만족 수준이 더 낮은 것으로 나타났고, 시간제 근로 정신장애의 심리적 역량강화 수준이 전일제 근로 정신장애인보다 더 낮은 것으로 분석되었다. 이 결과를 토대로 취업정신장애인의 근로시간 형태를 고려한 직무만족 향상, 낙인감 감소, 심리적 역량강화 방안들을 제안하였다.

• 대한가정학회지
• /
• 제29권3호
• /
• pp.153-174
• /
• 1991

The purpose of this study is to examine the leisure activities of housewives, to identify the factors that influence leisure activities, and to explore the factors contribute to their life satisfaction. So, this study analyses the effects of econo-demographic and socio-cultural variables and of leisure constraint factors on the leisure activities of housewives. And it deals with how these variables and the leisure activities influence life satisfaction of housewives. For these puoposes, 508 housewives residing in Seoul & Daegu were selected for interviews. For data analysis such statistical methods as ANOVA, t-test, Pearson's correlation, adn Multiple Regression Analysis can be summarised. The main findings of the research are as follows: 1. Leisure acivities are classified in Self-developmental, Home-oriented, Time-consuming, Social and Children-concerned types by the technique of factor analysis. The average particiation level was high in Time-consuming type, but low in Self-developmental type. 2. The participation level of leisure activities shows significant differences by selected variables: The Self-developmental type shows significant differences by housewife's education level, income, husband's occupation, role orientation, home management type and leisure constraints. And Children-concerned type was differed to number of family nember, number of children, age of housewife and age of housewife and age of the youngst child. 3. The preference level of leisure activities differ by housewife's education level, income, husband's occupation, home management type and leisure constraints in the Self-developmental and the Social type. And the preference level of Home-oriented leisure activities was high in the middle class of income and husband's occupation. 4. The preference and participation level of leisure activities show differences. And the variables affecting the differences were housewife's age, education level, home management type, role orientation, leisure constraint factors in the Self-developmental type, and were demographic variables such as number of family member, housewife's age in the Home-oriented type. 5. The variables which affected the level of life satisfaction independently were leisure space, income, the participation level of the Self-developmental and the Social type and the preference level of the Self-developmental type.

• 벤처창업연구
• /
• 제2권4호
• /
• pp.103-133
• /
• 2007

기업이 고객만족경영을 추구하는 것은 고객만족의 개선이 재무적 성과를 개선시킬 수 있을 것이라는 강한 믿음 때문이라고 볼 수 있으며, 고객만족수준을 높이기 위한 지출도 이러한 믿음에서 비롯되는 것이라고 볼 수 있다. 본 연구의 목적은 고객만족을 높이기 위한 지출이 고객만족에 미치는 영향과 고객만족이 기업의 재무적 성과에 미치는 영향을 확인하는 것이다. 본 연구에서 실증분석은 2003년부터 2006년까지 한국능률협회컨설팅의 고개만족지수가 조사된 서비스업종을 대상으로 금융감독원의 재무자료를 이용할 수 있는 기업을 표본으로 선정하였으며, 기본분석이외에 시차효과와 증분효과를 확인하기 위한 분석도 함께 이루어졌다. 본 연구결과는 다음과 같다. 첫째, 고객만족을 위한 지출과 고객만족지수간의 기본분석에서 판매촉진비와 교육훈련비는 고객만족에 정(+)이 영향을 미치는 것으로 확인되었지만 광고선전비에서 정(+)의 영향을 확인하지 못하였다. 둘째, 고객만족을 위한 지출이 고객만족에 미치는 영향에 대한 시차효과분석에서는 전기의 고객만족지출이 당기의 고객만족도에 미치는 정(+)의 영향을 확인하지 못하였다. 셋째, 고객만족지수와 재무적 성과간의 기본분석에서는 고객만족도가 매출액영업이익률, 매출액순이익률, 총자산이익률, 자기자본이익률에 유의적인 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 고개만족수준이 재무적 성과에 미치는 영향에 대한 시차효과분석에서는 전기의 고객만족도가 당기의 재무적 성과에 미치는 정(+)의 영향을 확인하지 못하였으나, 증분분석에서는 고객만족도의 증가가 매출액영업이익률과 총자산이익률의 증가에 유의적인 정(+)의 영향이 있음을 확인하였다.

• 디지털융복합연구
• /
• 제11권9호
• /
• pp.357-363
• /
• 2013

모바일 오피스 환경으로 업무처리의 방식에 변화가 이루어지고 언제, 어디서나, 업무처리가 가능하도록 스마트 폰으로 회사의 결재를 처리하는 앱을 구현한 후 각각의 직위별로 본인에게 할당된 업무결재를 처리하는 모바일 오피스 앱을 구축하여 적용하고 사용 만족도를 조사하고자 한다. 본 연구에서 구현한 시스템을 고객의 필요사항과 함께 개선한다면 보다 효율적인 근무환경을 기대할 수 있으며, 본 앱을 통해 업무개선사항이 결재관리 앱에 추가되어 지속적으로 모바일 오피스 환경이 효율적으로 개선되며, 기업의 생산성 및 효율성을 높일 수 있다.

• 한국조리학회지
• /
• 제6권2호
• /
• pp.175-197
• /
• 2000

Eating out industry is typical human service industry to depend on human resources largely. Nevertheless, management of human resources in eating out industry is beneath notice. Degree of satisfaction at a duty of an employee must be grasped to offer good service to a customer. Human service of an employee is structural element of eating out industry and a direct instrument to make a profit Therefore, an offer of good service depends on a mental attitude of an employee though satisfaction at a duty. Therefore, this study investigates elements affecting satisfaction at a duty of an employee and presents actual remedies to a chive purposes of study with importance. To accomplish this duties, this study does theoretical studies on satisfaction at a duty and literature studies on general features of eating out industry. And, on the basis of it, this study does actual studies on satisfaction at a duty of an employee in small-scale eating out industry Therefore, to disperse burdensome amount of business due to human structure that do not differentiate between operation and cooking to operate organization that employee works by turns and rest, and to use well trained part-time worker will contribute to reduction of labor cost and promotion of morale of current employee.

• 한국생활과학회지
• /
• 제14권5호
• /
• pp.771-783
• /
• 2005

The purpose of this study is to investigate level of participation and satisfaction on leisure by the types of money attitudes in adults consumer, and to offer useful informations for improvement of leisure life. The data used in this study were collected from 449 adult consumers in Busan. The results of this study are as followings: 1. The attitude factors of adult consumers toward money are divided into six factors. And according to the factor points, five clusters are obtained. 2. Demographic variables which influenced on the types of money attitudes were the size of a family, the household monthly income, and the educational background. 3. The differences of level of participation on leisure according to the types of money attitudes were significant to participation level, participation time, participation cost and participation satisfaction in leisure. 4. The differences of satisfaction on leisure according to the types of money attitudes were significant to the monthly leisure expenditure. 5. The influencing variables of satisfaction on leisure according to the types of money attitudes showed differences by the various cluster types.