• Proceedings of the Korean Society for Quality Management Conference
• /
• 1998.11a
• /
• pp.287-292
• /
• 1998

As business looks towards the $21^{\st}$ century, a long-term strategy that focuses on global sourcing will be the vital factor in whether companies win or lose. At the same time, with electronic components, it is important to ensure stable quality and reliability, together with other important parameters. In order to achieve this, creating an effective mechanism of failure analysis and database management for electronic components is essential. The authors introduce the actual mechanism employed by NEC and explain the ideas and insight they have obtained from their experience.

• Journal of Family Resource Management and Policy Review
• /
• v.5 no.2
• /
• pp.29-44
• /
• 2001

The purpose of this study was to analyze the relationship between urban housewive's the pattern leisure activities and leisure satisfaction by the level of informationization, leisure resoureces. A total of 287 questionnaires were used as for the final data analysis. The results could be summarized as follows: First, there were significant difference in the pattern of leisure activities according to socio- demographic and economic variables(age, eduactional attaintment, the age of lastbone child). Second, The leisure resource variables influence them. The higher leisure needs, leisure time, leisure cost is the higher degree participated in the pattern of leisure activities. Third, the higher the level of informationalization, the higher time-oriented pattern. And leisure time, leisure needs, natural-oriented pattern had an effect on leisure satisfaction.

• Journal of Construction Engineering and Project Management
• /
• v.4 no.4
• /
• pp.17-32
• /
• 2014

In a competitive business environment, like construction, achieving customer satisfaction has been identified as an important element for measuring project's success and sustaining competitive advantage. Traditionally, customers were expelled from the product development process. Little effort was done, in the past to identify the factors that lead to customer satisfaction and hence, use them for product improvement. Organizations that adopted that approach, encountered the risk of losing their customers. In construction, end-users of governmental housing projects were excluded from the design decision making process and accordingly, their requirements were not reflected in design. Although a number national customer satisfaction indices and barometers have been developed worldwide, they have their own limitations and shortcomings. This paper aims to develop an international index for customer satisfaction in the construction Industry. For the first time in construction literature, this research identified, validated and classified 45 drivers for achieving customer satisfaction in the construction industry.

• Journal of the Ergonomics Society of Korea
• /
• v.34 no.3
• /
• pp.223-234
• /
• 2015

Objective:This study aims to investigate the correlation between office environment satisfaction levels and workers' subjective symptoms by conducting surveys asking office workers to state their subjective symptoms and office satisfaction levels. Background: The increased number of office workers and their work hours have led to new understandings of the importance of office environments including its temperature, humidity, noise levels, lighting, space arrangements, and quality of air. Method: Specific details on office work, office environment, office space satisfaction levels, workplace related symptoms, absence from work, due to workplace-related symptoms, were analyzed based on the survey answers given by 451 office workers who were the subjects of this research. Results: Office workers showed different characteristics of subjective symptoms depending on their gender, age, work experience, and time spent resting and on computers. Also, differences in symptoms were found for workers with different satisfaction levels for office environment (temperature, humidity, noise levels, quality of air, lighting) and office space arrangements (location of monitors, area and display of office space, chairs and desks). Conclusion and Application: Relationship between workers' satisfaction levels with the office environment and their subjective symptoms is expected to be serve as essential data for systematic management of the workplace.

• Health Policy and Management
• /
• v.17 no.3
• /
• pp.68-86
• /
• 2007

This study was performed to explore the effect of customer satisfaction and switching barriers on customer royalties in medical services. 900 households, 1% sample were randomly selected from K city located in Kangwon province. Interview survey was performed with structured questionnaire for the entire people, 923 persons who experienced medical service utilization during one year before survey on time, september, 2002. In comparison of switching barriers by sociodemographic characteristics, lower income group and lower educated group showed the higher level of recognition level on availability of changing the service provider significantly. In terms of economic loss as one of switching barriers, the group of over aged 61, the lower income group and the lower educated group felt higher than other groups. Also, the time loss of switching barrier was recognized in 41-60 aged group and employee in service industry highly. For the perceived risk factor as another switching barrier, the high educated group showed the higher recognition level in performance risk and felt higher social risk than other groups. In analysis of customer satisfaction and loyalty levels by switching barrier components, the lower level of availability of changing the service provider and the higher level of recognition for economic and time loss, they showed the higher satisfaction and loyalty levels. In final step, multiple regression analysis showed the positive relationship between customer satisfaction, switching barrier and customer loyalties. Besides, the moderating effect of switching barrier in relationship between customer satisfaction and loyalties was significant and this results suggests that the influence of customer satisfaction to customer loyalties might be weakened in high level of recognition for switching barrier. In conclusion, perceived risk of economic and time loss as switching barrier is an important factor and should be considered in planning of marketing strategy carefully in terms of defensive marketing.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.17 no.4
• /
• pp.197-207
• /
• 2021

The threat of COVID-19 pandemic put many universities in Korea to develop and implement various types of non-face-to-face on-line classes, such as on-line real time class and on-line recorded video class. Online education has been recognized as one of the effective educational methods because of its ubiquitous and flexible educational environments. Even though COVID-19 led to many problems such as faculty's burden and stress during the early stage of COVID-19, both students and faculties have gradually become familiar with on-line environment. As students have got accustomed to the online environment, on-line recorded lectures are shown to be more preferred rather than on-line real time class. Researches regarding the learner's satisfaction of on-line classes during the COVID-19 indicate that systematic and good quality contents and interaction by instructor are important factors. This study, therefore, investigate the learner's satisfaction of online classes in Liberal Arts course using recorded video contents in terms of contents and interaction. The results of empirical analysis reveal that systematic and good quality contents are likely to predict learner's satisfaction and interaction plays a great role in providing those contents. These findings provide insights that preparing systematic contents and interaction are key to enhancing learner's satisfaction of on-line classes in Liberal Arts course.

• Journal of Family Resource Management and Policy Review
• /
• v.21 no.2
• /
• pp.51-72
• /
• 2017

The purpose of this study was to identify perceived work-family conflict of married working women and men with children under 12 years. Specifically, This study attempts to examine the differences of relative influence between objective time variables and subjective satisfaction variables unlike previous research. For research, this study used the data of 1012 working men and women from the 3rd Nation survey of Korean Family in 2015. The main results of this study were as following. First, Business hours and cognition of enough leisure time had more relative effect of work${\rightarrow}$family conflict than any other variable. On the other hand, leisure time on weekdays had the effect of family${\rightarrow}$work conflict with women and men. Second, gender differences of work${\rightarrow}$family conflict and family${\rightarrow}$work conflict were identified. In work${\rightarrow}$family conflict, men were influenced cognition of enough leisure time, women were influenced couple conversation time and employment status unlike men. In family${\rightarrow}$work conflict, men were not influenced subjective satisfaction variables. But women were influenced satisfaction with division of child care. Third, in family${\rightarrow}$work conflict, the addition of objective time variables in Model of men resulted in an increased $R^2$-value, but in work${\rightarrow}$family conflict and family${\rightarrow}$work conflict, the addition of subjective satisfaction variables in Model of women resulted in an increased $R^2$-value.

• Journal of the Ergonomics Society of Korea
• /
• v.34 no.6
• /
• pp.609-622
• /
• 2015

Objective: This study aims to investigate the correlation between office and work environment satisfaction levels and workers' musculoskeletal symptoms by conducting surveys asking office workers to state their musculoskeletal symptoms and office and work environment satisfaction levels. Background: The increased number of office workers and their indoor work hours using computers have led to new understandings of the importance of office environment including its temperature, humidity, noise levels, lighting and quality of air, and work environment including monitor arrangement, space arrangement and the functions of desks and chairs. Method: Specific details on office work, office environment satisfaction levels, work environment satisfaction levels, musculoskeletal symptoms, absence from work and treatment due to musculoskeletal related symptoms were analyzed based on the survey answers given by 397 office workers who were the subjects of this research. Results: Office workers showed different characteristics of musculoskeletal symptoms depending on their gender, age, work experience, office hours, break time and time spent on computers. Also, differences in symptoms were found for workers'with different satisfaction levels for office environment (temperature, humidity, noise levels, quality of air, lighting) and work environment (location of monitors, area and display of office space, chairs and desks). ANOVA shows the differences between groups of subjects classified by the experience of work-absences and treatments or pain complaints. Conclusion and Application: Relationship between workers' satisfaction levels with the office and work environment and their musculoskeletal symptoms is expected to be served as essential data for systematic management of the workplace.

• Journal of Nutrition and Health
• /
• v.31 no.8
• /
• pp.1347-1354
• /
• 1998

The purposes of this study were to : (a) anlayze wating time, service rate, arrival rate, and coustomer expectations/satisfaction in cafeteria business foodservices and (b) identify the differences in those factors between foodservices by menu managmenet systems. The samples were two business foodservices operated by contract management in Seoul. The queue, laptime , service rate, and arrival rate were measured at each foodservice by stopwatch observation. The menu type, delivery system, number of meals served , servide time, and turnover rate of each foodservic was investigated. Questionnaires were developed to survey customer expectations and satisfaction. Satistical data analysis was completed using the SAS package programs for descriptive analysis and t-test. The mean waiting time of island type dafeteria system with separte set -menu was shorter than that of the other. In both foodservices, arrival rates were not significantly different from one another , but sevice rates were significnatly high in dafeteria menu systems. The peak time of the queue was found out at combination set menu line. The separate set menu line had a higher servide rate than the combination set menu line. The mean waiting time of the island type cafeteria line was shorter than that of the straifth type . At the straight type dafeterial line, both arrival rate and service rate were higher than those of island-type. The results of this study suggested that a separate set-menu would be more desirable than a combination set-menu in case of providing set menu with cafeteria menu.

• Journal of the Semiconductor & Display Technology
• /
• v.22 no.2
• /
• pp.104-111
• /
• 2023

The semiconductor industry, which relies on global supply chains, has recently been facing longer lead time for material procurement due to supply chain uncertainties. Moreover, since increasing customer satisfaction and reducing inventory costs are in a trade-off relationship, it is challenging to determine the appropriate safety stock level under demand and lead time uncertainties. In this paper, we propose a framework for determining safety stock levels by utilizing the optimization method to determine the optimal safety stock level. Additionally, we employ a linear regression method to analyze customer satisfaction scores and inventory costs based on variations in lead time and demand. To verify the effectiveness of the proposed framework, we compared safety stock levels obtained by the regression equations with those of the conventional method. The numerical experiments demonstrated that the proposed method successfully reduces inventory costs while maintaining the same level of customer satisfaction when lead time increases.