• Title/Summary/Keyword: time management satisfaction

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Consumers′ Information Search and Satisfaction in Electronic Commerce (전자상거래시 소비자정보탐색과 소비자만족에 관한 연구)

  • 김선량;정순희;차경욱
    • Journal of Families and Better Life
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    • v.20 no.6
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    • pp.95-107
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    • 2002
  • This study examined which factors were related to the amount of consumer information and the level of consumer satisfaction in electronic commerce. The sample (n= 426) was composed of those who had already engaged in e-commerce. T-test and ANOVA were completed to investigate how the amount of information and the level of satisfaction differ by socioeconomic, internet-related, and purchase-related characteristics of the consumers. The results of this study were as follows: First, consumers who were female and college graduates were more likely to search lots of information in e-commerce. The amount of consumer information was positively related to both the years of internet experiences and the time used on internet per day. Second, consumers who were male, aged on 30s, and who were college graduates with higher incomes were more likely to gather information about product functions, while consumers who were female with less experiences of internet shopping were more likely to consider the brand name. Third, income and education level were positively associated with the level of consumer satisfaction in e-commerce. Those who have experienced lots of purchase in e-commerce were generally satisfied with the shopping in e-commerce. Fourth, the amount of consumer information was positively related to the level of consumer satisfaction, especially satisfaction regarding product qualify and the convenience of shopping in e-commerce.

Importance & Satisfaction of Students on Service Quality of High School Foodservice: Focused on Kyungjoo City (고교급식의 서비스품질에 대한 중요도와 만족도에 관한 연구 - 경주지역을 중심으로 -)

  • Lee, Yeon-Jung
    • Journal of the Korean Society of Food Culture
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    • v.21 no.2
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    • pp.154-160
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    • 2006
  • This study examines the service satisfaction rate on high school students(637) in order to provide the basic data for marketing direction by analyzing the importance and satisfaction rate of the service quality. In IPA for the service quality, as the following properties are high in expectation as well as satisfaction they needed to maintain. They are the taste, scent, saltiness, proper temperature of the food, the quantity main food, nutritional value, the degree of freshness, and the smell of dining room. The following properties need the excessive efforts. They are the number of side dishes, eating place, the shape and material quality of dish, the costume of dining workers. As the following showed low importance degrees as well as satisfaction degrees, they don't need concentrated efforts. They are the harmony of color and shape, the interior design of the dining room, the arrangement of tables and chairs, the atmosphere of dining room, and the effect of nutrition instruction. As the education of nutrition is compulsory among the school group meal, the analysis based on the response of questioned students is supposed to be more careful. The items showing low satisfaction degrees while high importance degrees are considered to make an operational plans for the improvement through a variety of menu, the quality of food, the quantity for side-dishes, health control, the cleanness of dishes, the kindness of cooks, the performance of nutritionists, the charge of school meal, and meal time.

Correlations between Air Freight Logistic Service and Business Performance of Forwarder (항공화물 물류관리 서비스와 경영성과의 상관성: Forwarder의 수익률 효과분석)

  • Kim, Joong-Kwan
    • International Commerce and Information Review
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    • v.16 no.1
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    • pp.145-161
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    • 2014
  • The study has try to find out the relationship between airfreight service quality and satisfaction in international forwarding practice which has focused to figure out the mediating role of performance that measured as subjective evaluation on profit. For the purpose of this paper, questionnaire survey has been performed on the relationship among the procedure of the air freight service quality was found to have not only direct influence but also indirect impact through performance on satisfaction. This research made some contribution both academicals and logistic practices. Academically, it is the first research to address the relationship between air freight service quality and profit performance in Korean academic field. Practically, this study provides justification for the investment to improve forwarding service quality. The results of this study bear some implications on international shipping and practice. The quality of the air cargo transportation management system for customer satisfaction and its impact on business performance in the process to make an empirical identifies. The role and influence of the working-level analysis to derive the performance as transportation management, as well as the effectiveness of customer satisfaction for quality and promote a point. Arrange this point take advantage of air cargo companies are composed of service quality management system for the dimension of course aims to foster a competitive advantage in terms of performance. This paper suggest that real-time movement of the consignment route provides information such as verification and business cooperation for the purpose of proper features a reflecting on the stability of cargo air freight management system, that improve the quality of services on this performance to increase the customer satisfaction strategy in connected getting and so on, is in the process of the formation of customer satisfaction.

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A Simultaneous Analysis on the Relationship Between Household Productivity and Market Productivity (가정생산성과 시장생산성의 관계분석을 통한 경제위기 대응력 증진을 위한 연구)

  • 정순희;최혜경
    • Journal of Families and Better Life
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    • v.18 no.2
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    • pp.45-60
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    • 2000
  • The purpose of this study was to examine the relationship between household productivity and market productivity of the married men in their early adulthood. Proxy variables of the household productivity were housework time, family cohesion·adaptability and family economic resource. Also proxy variables of the market productivity were job performance, job satisfaction and wage. The main result were as follows: First, men's housework time is insignificantly related to men's job performance, job satisfaction, and wage. But men's housework time is reduced as men's wage. Second, family cohesion·adaptability is significantly and positively related to the married men's job performance. The married men's job performance is significantly and positively related to the family cohesion·adaptability.

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The Relationship Between The Job Satisfaction and The Turnover Intention of 119 Emergency Medical Technicians (119 구급대원의 직무만족도와 이직의도와의 관계)

  • Bae, Ki-Sook
    • The Korean Journal of Emergency Medical Services
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    • v.14 no.1
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    • pp.65-80
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    • 2010
  • Objective : The objective of this study was to survey the job satisfaction and turnover intention of 119 emergency medical technicians who are fire fighters and, at the same time, provide emergency patients with first aid, to examine the correlation between their job satisfaction and turnover intention, and to provide basic materials for the human resource management of 119 emergency medical technicians. Method : The survey was conducted with 152 119 emergency medical technicians working at fire stations in an area of Gyeonggi-do during the period from July 15 to September 14, 2009. Job satisfaction was measured with a tool developed by Kim Sun-sim and Kwon Hye-ran (2002) based on the Index of Work Satisfaction, and turnover intention with the tool developed by Becker (2002) and translated and used by Cho Yeong-sook (2002). The questionnaire was composed of 11 questions on general characteristics, 35 on job satisfaction, and 4 on turnover intention, so a total of 50 questions. The reliability of the questionnaire was Cronbach's ${\alpha}=0.922$ for job satisfaction and Cronbach's ${\alpha}=0.854$ for turnover intention. Using SPSS 14.0, we obtained frequencies, percentages, means, and standard deviations, and performed independent two-sample t-test, one-way ANOVA, and Pearson correlation analysis, and Cronbach's ${\alpha}$. Results : 1) The mean score of the 119 emergency medical technicians' job satisfaction was 2.71, and that of their turnover intention was 2.64. By area of job satisfaction, the mean score was 3.44 for the area of job itself, 2.92 for the interaction area, 2.67 for the organizational demand area, 2.64 for the autonomy area, 2.14 for the wage area, and 1.91 for the working condition area, showing that emergency medical technicians were generally satisfied with their job itself but not with their working condition. 2) As to difference according to the 119 emergency medical technicians' general characteristics, statistically significant difference was observed in job satisfaction according to license type (F = 4.729, p < .010), and in turnover intention according to position (F = 3.768, p < .025). 3) The 119 emergency medical technicians' job satisfaction and turnover intention was in a negative correlation with each other (r = -.44, p < .000) in general, and by the sub-areas of job satisfaction, the correlation with turnover intention was high in order of the autonomy area (r = -.42, p = .000), interaction area (r = -.42, p = .000), job itself (r = -.35, p < .000), organizational demand area (r = -.30, p = .000), wage area (r = -.23, p = .000), and working condition area (r = -.21, p = .008). Conclusion : The 119 emergency medical technicians' job satisfaction showed a negative correlation with their turnover intention. This suggests that turnover intention can be reduced by improving job satisfaction. Furthermore, 119 emergency medical technicians' job satisfaction was high with the job itself, showing their high pride in their job, but was low with working condition and wage. Thus, it is necessary to enhance their job satisfaction by improving the 24-hour work system through supplementing manpower, compensating for overtime works, adjusting work hours per week, etc. These results are expected to be useful in making human resource management plans to lower turnover intention by enhancing 119 emergency medical technicians' job satisfaction.

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A Study on the Influence of the Evaluation Factors of University Library Web Sites on the Satisfaction of Users (대학도서관 웹사이트의 평가요소가 사용자의 만족에 미치는 영향에 관한 연구)

  • Kim, Young-Gon
    • Journal of the Korean Society for information Management
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    • v.25 no.3
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    • pp.99-118
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    • 2008
  • As time gees by, the function and role of website become more important. Therefore, it is very critical to evaluate and improve continuously the website to the purpose. Many previous studies show that some website evaluation factors will influence the user satisfaction and revisit to the website. The website evaluation criteria from the previous studies related to the university library website evaluation were classified into five assessment criteria which are design, contents, user interface, reliability, and site management. In the results, some significant suggestions were found out. User satisfaction is seriously affected by user interface, and user's intention to revisit is influenced by contents and reliability, but there may not be a close connection between them. Besides, the evaluation method in this study may be applicable to the new website-improving approach of website administrators and researchers.

CONSTRUCTION LOST-TIME INJURIES IN LAOS: AN EXPLORATORY STUDY

  • Luu Truong Van;Soo-Yong Kim;Somsana T.K.P
    • International conference on construction engineering and project management
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    • 2007.03a
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    • pp.229-238
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    • 2007
  • This paper presents a study on construction safety in the People Democratic Republic of Laos (PDRL). Fifty workers experienced certain injuries in their construction sites and 15 top managers were interviewed in twenty-six construction projects in Vientiane, the capital of PDRL. Research results show that stepping on and/or striking against objects (48%), struck by falling objects (24%), falling of persons (12%) are major types of construction injuries. The paper stresses that the ignorance of top managers about their crucial role in safety improvement, using safety incentive to raise safety performance, lack of thorough understanding about benefit from labor safety performance, and the willingness to cut off safety performance expenditures is considered as obstructions of safety improvement programs. The survey indicates that physical working conditions, relationship among workers, foremen behaviors and the monthly wage were influencing factors to worker's job satisfaction. The study also highlights afternoon as dominant time that led to a large number of injuries.

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Determinants utilization Behavior and Sttisfaction of oriental and Westerm medical Hospitals in Korea (우리 나라 일부 한.양방병원 이용행태와 민족도에 관한 요인분석)

  • 박상태;이규식;이해종;김춘배;조경숙
    • Health Policy and Management
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    • v.10 no.2
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    • pp.22-40
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    • 2000
  • The purpose of the study was to discuss amrketing strategy for oriental hospital, by making a comparative analysis of how hospital user satifaction was affected by hospi시 choice motivation between oriental hospital users and western hospital. The data usel in this study was the Korea Isititute of oriental medicine(1999)'s study on utilization of oriental medical care. And and interview was hold with outpatients who visited around march to April, 1999, at each an oriental hospital and a westen hospital in Seoul and in Wonju city, Kongwon province. The collected data were analyzed by SPSS program. The factor analysis of hospital choice motivation was made by figuring out facor's mean value, and T-test and ANOVA were employed to find out what difference was made by sociodmographic charcteristics to the factors. Also, the multiple regression analysis was carried out to examine what gave an impact on hospital user satisfaction. The findings of this study were as follows; First as a result of making a factor analysis against hospital choice motivation to find out what kind of differenc there was between oriental hospital user motivation and western hospital and person factors. Among them, the hospital charcteristics, preception, personal and person factors. Among them, the hospital charcteristics appered to have the biggest effect of hospital choice motivation. Second, as a result of making comparison between oriental oriental hospital user satisfaction and werterm hospital user satisfaction, there was a singificant between their satisfaction at treatment time, kindness and relative kiness aginst the pther hospital. The oriental level combining 6 items. The geneal satisfaction level combining 6itmes tured out to have reliability of chronbach $\alpha$=0.7126. As a result of examining how mech the general satifaction level depended on sociodemographic characteristics, ther was found be significantly affected by age, marital status, educational background or hospital type. Those who a spouse or a lower educational background or the oriental hospital users got better score. Third, the multiple regression analysis was made to find out what factors affected western and oriental hospital user satisfaction, As a result, the waiting time, experience of other medical facilities and hospital characteristic variable were identified as a key factor on which westerm hospital user satisfaction depended. In conclusion, the oriental hhspital user expressed more staisfaction than the weshren hospital users. Then the characteristic factor played a singificant role in user satisfaction, which included hospital facilities, kindness of herb doctor and employees, or hospital reputation of credibility. in order to raise hospital user datisfaction, it seemed necessary to pay more attention to hospital characteristic factor rather than to perception factor.

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A Study on the Effects of Interactions Among Participants of Cyber Education (사이버강의 참여자들의 상호작용이 교육효과에 미치는 영향)

  • Park, Chy-Gwan;Park, Jun-Byung;Lee, Jun-Woo
    • Journal of Information Technology Applications and Management
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    • v.14 no.3
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    • pp.179-197
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    • 2007
  • This paper analyzed the effects of interactions among participants on the satisfaction and commitment of cyber education. Even if the quality of interactions in cyber education may not be so good as that of interactions in face to face education. various kinds of interactions could be introduced in cyber education. An email or Q/A between lecturer and students could be a good way to compensate the deficiency of cyber education. Common News Boards or Discussion Rooms among students themselves are also a powerful means to learn each other in cyber space. The result of this study shows that as interactions among participants increase. satisfaction and commitment of the lecture also increase. This study also analyzed how cyber educational effects differs as interaction type changes in space dimension and time dimension. The result shows interactions in the same cyber space such as News Board brings more desirable outcome than those in the different cyber space. But the effects of interactions classified by time dimension does not show statistically significant differences.

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The Koreans' Time Use and Satisfaction by Age and Region: Focusing on Lifestyle Types (한국인의 연령별 및 지역별 생활시간 사용과 만족도: 라이프스타일 유형을 중심으로)

  • Yang, Min Ah;Won, Kyung-A;Park, Ji-Hyuk
    • 한국노년학
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    • v.40 no.1
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    • pp.23-32
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    • 2020
  • The purpose of this study is to identify lifestyle types for Koreans' time use through the 2014 National Time Survey. In this 2014 national life time survey data, the required maintenance time, mandatory time, and free time presented in the triangle model were divided into three areas, and compared and analyzed by age and region. In this type of lifestyle, teenagers, people in their 20s and 50s were given reasonable life-seeking, people in their 30s and 40s were given achievement-seeking, and people in their 60s, 70s and 80s were given passive real-life seeking. The required maintenance time of each regional lifestyle activity was Jeonbuk, Ulsan, and Gangwon took up the most time during free time. The higher the age, the higher the satisfaction level of each age, the higher the satisfaction level of life, while the satisfaction level of each region was the highest in Daejeon and the lowest in Ulsan. The satisfaction level for each lifestyle type was higher, followed by rational life pursuit, achievement pursuit and passive reality. It seems that systematic research on lifestyle will be needed in future studies through the diversification of areas of time, classification according to leisure characteristics, and type of lifestyle.