• Title/Summary/Keyword: the perceived

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Customer Satisfaction and Loyalty to Tourism Websites (웹사이트에서의 고객만족과 충성도)

  • Gwon, Yeong-Guk;Park, Hyeon-Ji;Lee, Seon-Ro
    • Proceedings of the Korea Association of Information Systems Conference
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    • 2005.05a
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    • pp.1-18
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    • 2005
  • The main purpose of this paper is to investigate the relationship between website environmental characteristics (website characteristics, user characteristics, and external environments), satisfaction, trust and loyalty in tourism e-business. The following results were determined by verifying five hypotheses using LISREL. Website environments partially support perceived satisfaction and also perceived trust. Satisfaction has a strong effect upon perceived trust while satisfaction doesn't effect perceived loyalty. Trust significantly impacts perceived loyalを in tourism e-business.

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Customer Satisfaction, Trust and Loyalty in EC

  • Kwon Young-Guk;Park Hyun-Jee;Lee Sun-Ro
    • The Journal of Information Systems
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    • v.14 no.3
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    • pp.71-81
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    • 2005
  • The main purpose of this paper is to investigate the relationship between website environmental characteristics (website characteristics, user characteristics, and external environments), satisfaction, trust and loyalty in tourism e-business (EC). The following results were determined by verifying five hypotheses using LlSREL. Website environments partially support perceived satisfaction and also perceived trust. Satisfaction has a strong effect upon perceived trust while satisfaction doesn't affect perceived loyalty. Trust significantly impacts perceived loyalty in tourism e-business (EC).

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A study on the Perceived symptoms of Fatigue of dental Technicians (치과기공사의 자각피로도에 관한 연구조사)

  • Lee, Do-Gyeong
    • Journal of Technologic Dentistry
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    • v.11 no.1
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    • pp.47-63
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    • 1989
  • The study was made to clarify the degree of fatigue of dental technicians in service at the general &local hospital or the dental laboratories in the large cith of korea. The objectives of this study were 235 dental technicians who replied the questionaire which was sent by postal service out of 600 dental technicians selected by random sampling among the workers of the each dental laboratory. The instruments used in this study was the same one as developed by Industry Fatigue committee of Japan Industry Hygiene Association. This instrument was included total 30 items which is consisted of 10 perceived symptoms of fatigue in physical, mental and neuro-sensory dimension respectably. Reliability was tasted with the data of objectives, in which value of Cronbach's $\alpha$ was 9457. The following results were obtained. 1. It was revealed that the influencing demographic variables on the perceived symptoms of fatigue of dental technicians were sex, age, marital status, educational background, job carrier, working part, working hour and commuting hour. The shorted the age or job carrier, thge higher dearee of the perceived symptoms of fatigue. The longer working hours of commuting hours, the higher degree of the perceived symptoms of fatigue. The degree of the perceived symptoms of fatigue in females, unmarried person, the one with higher educational background, workers except orthodontic appliances and poorcelain contouring were higher than the other group. 2. The higher degree of the rest & leisure condition, the lower degree of the physical, mental and neuro-sensory perceived symptoms. 3. The higher degree of environmental condition of the working, the lower degree of the physical, mental and neurosensory perceived symptoms.

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The Effect of the Mother's Rearing Attitude and Mother-Child Relationship-as Perceived by the child on School Adjustment (아동이 지각한 어머니의 양육태도와 어머니-자녀관계가 학교생활적응에 미치는 영향)

  • Kim, Hye Gum
    • Journal of the Korean Home Economics Association
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    • v.50 no.6
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    • pp.65-75
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    • 2012
  • This study was to examine the effect of the mother's rearing attitude and mother-child relationship, as perceived by the child, on adjustment to school life. The present study investigated how the mother's rearing attitude and mother-child relationship, as perceived by the child, influence school life adjustment. The participants were 300 4th grade elementary school students (173 boys and 127 girls), in Seoul. The data were analyzed using Pearson's correlation and multiple regression, by SPSS 12.0 program. The results were as follows: 1) The child who perceived the mother's rearing attitude to be more rational and democratic, was more adaptive in school life. 2) The mother-child relationship that the child perceived, had a positive relationship with the school life adjustment of the child. The child who perceived the mother-child relationship more positively, was more adaptive in school life. 3) In relationship with the teacher and school class, the mother's democratic rearing attitude, as perceived by the child, was found to be the most affecting factor. In relationship with the classmates and school rules, the mother-child relationship, as perceived by the child, was found to be the most affecting factor.

Consumer′s Perception and Buying Behavior through the Shopping Mall -Focused on the Customers of D Cyber Mall- (소비자의 인터넷 쇼핑몰 이용가치와 불안요소 인지 - D백화점 쇼핑몰 고객을 중심으로 -)

  • 홍성희;배미경;서동주
    • Journal of the Korean Home Economics Association
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    • v.40 no.6
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    • pp.69-83
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    • 2002
  • This study examined the effects of demographic variables on buying behavior, and investigated buyers'perceived value and risk perception of the internet shopping mall. The sample was collected by a department store in Daegu, and it included 1,732 individuals using the Cyber Mall. Research methods used in this study were simple statistics, t-test and ANOVA. The buyers perceived values through the internet shopping mall were classified into five categories-price, time, convenience, intrinsic attributes, reliability and the risk perception also was classified such as the overall purchasing process, quality of products, exposure of the personal information, delivery system, refund and exchange. The major findings of this study were 1) most important categories affecting their buying behavior were the value of convenience and following values in order were time, price, reliability, intrinsic attributes. 2) the risk perception were overall purchasing behavior, quality of products, exposure of personal information, delivery, and refund & exchange in order. 3) age of buyers, buying experience on the internet shopping mall, and gender were the important factors affecting the buyers'perceived value and risk. 4) the study also, showed that according to the variety of products, buyers perceived the value and risk differently, for example, the price was the most important perceived value in case of food product. The implication of the study is to strategically suggest how to enhance the buyers'perceived value and diminish perceived risk of different products.

A Study of the Factors Influencing on the Intention to Use Fintech (핀테크 사용의도에 영향을 미치는 요인에 관한 연구)

  • Kim, Eun Jung;Kim, Joo Hyun;Kim, Jong Weon
    • The Journal of Information Systems
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    • v.26 no.1
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    • pp.75-91
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    • 2017
  • Purpose Fintech has been recently drawing extensive attention all over the world as the innovative trend that will change the future of the global financial industry. However, fintech has been mostly focusing on the payment service in the embryonic stage in Korea. This paper will investigate the approach to increase the intention to use for those who do not use fintech at present. Design/methodology/approach This paper empirically analyzes the impact of innovation of users and the perceived ease-of-use and security on the intention to use through the perceived usefulness and confidence. The 255 survey responses were used to verify research hypotheses through covariate structural equation model. Findings According to the analysis results, it was found that innovation had a significant impact on the perceived usefulness, but had no significant impact on confidence. The perceived usefulness had a significant impact on perceived usefulness and confidence. Moreover, the perceived usefulness and confidence had a significant impact on the intention to use. Meanwhile, it was identified that the security perceived by those who do not use fintech had a negative impact on perceived usefulness, confidence, and intention to use related to fintech. Accordingly, fintech service providers need to determine an approach to help customers to have a positive perception on the security of fintech.

The Impact of Quality and Price on the Loyalty of Electronic Money Users: Empirical Evidence from Indonesia

  • PUTRA, Pratama;JAYADI, Riyanto;STEVEN, Ignatius
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.3
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    • pp.1349-1359
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    • 2021
  • The electronic money market in Indonesia continues to experience an increase in the number of users and volume of transactions. However, the electronic money market, especially server-based, in Indonesia is becoming concentrated into a few issuers. Electronic money issuers compete in price and promotion wars to gain new customers and maintain their existing ones. This paper presents an analysis of the orientation and factors that influence the loyalty in electronic money products. The research model variables in this study are adopted from the E-Service Quality and Marketing Mix categories. These variables are hypothesized to affect the perceived value and then customer loyalty. The research population consists of all Indonesians who use server-based electronic money, with a sample of 400 individuals. The results show that, in the E-Service Quality group, reliability, responsiveness, and security significantly affect perceived value, while the perceived price and perceived promotional benefits significantly affect perceived value in the Marketing Mix group. The perceived price has the highest effect on the perceived value and customer loyalty, while the perceived value has a significant effect on customer loyalty. Finally, it was found that the customer is more sensitive to the price than quality in using electronic money.

A Link between Perceived and Produced Vowel Spaces of Korean Learners of English (한국인 영어학습자의 지각 모음공간과 발화 모음공간의 연계)

  • Yang, Byunggon
    • Phonetics and Speech Sciences
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    • v.6 no.3
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    • pp.81-89
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    • 2014
  • Korean English learners tend to have difficulty perceiving and producing English vowels. The purpose of this study is to examine a link between perceived and produced vowel spaces of Korean learners of English. Sixteen Korean male and female participants perceived two sets of English synthetic vowels on a computer monitor and rated their naturalness. The same participants produced English vowels in a carrier sentence with high and low pitch variation in a clear speaking mode. The author compared the perceived and produced vowel spaces in terms of the pitch and gender variables. Results showed that the perceived vowel spaces were not significantly different in either variables. Korean learners perceived the vowels similarly. They did not differentiate the tense-lax vowel pairs nor the low vowels. Secondly, the produced vowel spaces of the male and female groups showed a 25% difference which may have come from their physiological differences in the vocal tract length. Thirdly, the comparison of the perceived and produced vowel spaces revealed that although the vowel space patterns of the Korean male and female learners appeared similar, which may lead to a relative link between perception and production, statistical differences existed in some vowels because of the acoustical properties of the synthetic vowels, which may lead to an independent link. The author concluded that any comparison between the perceived and produced vowel space of nonnative speakers should be made cautiously. Further studies would be desirable to examine how Koreans would perceive different sets of synthetic vowels.

The Factors Influencing the Compliance of Breast Self-Examination of Middle-Aged Womem

  • Choi Yeon Hee
    • Journal of Korean Academy of Nursing
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    • v.35 no.4
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    • pp.721-727
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    • 2005
  • Purpose. This cross-sectional survey was conducted to described the compliance of Breast Self-Examination of middle-aged women using a convenient sample, and to examine relationships between the compliance of BSE and Health Beliefs, and the influencing factors on the compliance of BSE. Methods. The subjects were 373 literate volunteers who were from 41 to 60 years of age who visited 6 public health centers. From June 7, 2004 to August 20, 2004, data were collected by 5 research assistants using a self-report questionnaire. The questionnaire was used to obtain information on the general characteristics, knowledge, health beliefs, and compliance of BSE. Results. The findings of this study suggested that there were significant differences in the scores of the perceived susceptibility and severity between compliers and non-compliers of the BSE. BSE compliance was significantly correlated with knowledge, perceived susceptibility, and perceived severity. The most powerful predictor of BSE compliance was the perceived susceptibility. The perceived susceptibility, the perceived severity, the knowledge and educational level accounted for $41.8\%$ of the variance in middle aged women's BSE compliance. Conclusion. Increase in knowledge about breast cancer, with a concomitant increase in both perceived susceptibility and perceived severity could produce a subtle cue or motivating force sufficient to affect a behavior change. Further research is needed to examine the qualitative difference between BSE and other early detection behaviors.

The Effect of Shoulder and Elbow Postures with External Loads on the Perceived Discomfort (어깨와 팔꿈치의 조합자세 및 외부부하가 지각불편도에 미치는 영향)

  • Kim, Dong-Jin;Na, Seok-Hee;Park, Guk-Mu
    • Journal of the Ergonomics Society of Korea
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    • v.25 no.4
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    • pp.145-151
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    • 2006
  • The objective of this study is to investigate the perceived discomfort for postures combined with shoulder flexion/extension and elbow flexion, and external load. 12 healthy male undergraduate and graduate students participated in this experiment. Experimental variables were the shoulder flexion/extension angle(-20°, 0°, 45°, 90°, 135°), the elbow flexion angle (0°, 45°, 120°), and the external load(0, 1.5Kg, 3Kg) as independent variables and a whole body perceived discomfort using Borg's CR10 as a dependent variable. The subjects maintained the given posture for 60 seconds and then rated the perceived discomfort. The ANOVA results showed that all main factors and two-way interactions were statistically significant at α=0.05. As a result of regression analysis to examine the effect of external load on the perceived discomfort, the perceived discomfort linearly increased as the level of external load increased. Then, the effect of external load on the perceived discomfort was quantitatively classified into three levels based on the result of regression analysis.