• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.1-19
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• 1999

This study examines the service quality management and the use of women employees for the productivity improvement in Korean service industry. Five service industries, bank, hotel, PCS(Personal Communication Service), department store, and hospital industry were chosen for this study. The results indicate that the five industries show different characteristics. It was found that department stores made the most effort to improve service quality among the five industries and that hospitals did the least effort. In the use of women employees, the proportion of women in service industry is much higher than that in the manufacturing industry, but the proportion of women in management level is still very low. Women employees do not feel high degree of sexual discrimination. But they feel unfairness in promotion and payment, and low degree of job satisfaction.

• International Journal of Quality Innovation
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• v.3 no.2
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• pp.57-73
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• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• Journal of Korean Society for Quality Management
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• v.38 no.2
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• pp.180-189
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• 2010

For the success of total six sigma innovation, it is necessary to improve the suppliers' quality in the supply chain. This paper presents the deployment and support system of six sigma innovation for supply chain quality improvement, with the application to an aerospace production company. The process of project selection, project implementation, financial effect verification, benefit sharing is presented. This paper will benefit the companies which are going to enhance all the companies in the supply chain via six sigma activities.

• Health Policy and Management
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• v.27 no.2
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• pp.121-127
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• 2017

The effort to measure and improve the quality of healthcare is a common health policy issue worldwide. Korean Value Incentive Programme is one of that effort, but some concerns exist. Compared to pay for performance program in other countries, it measures healthcare quality with relatively narrow performance domain using a small number of clinical indicators. It was designed without involving hospitals and other key stakeholder, and program participation was mandated. Highest and lowest performers get bonus and penalty using relative ranking. As a suggestion for development, the direction for quality management at the national level should be given first. Therefore the philosophy or strategy for quality improvement should be reflected to the program. And various domains and indicators of healthcare quality should be developed with active communication with healthcare providers. The evaluation method is necessary to be changed to provide achievable goal to the healthcare providers and attract quality improvement.

• Journal of Korean Society for Quality Management
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• v.45 no.4
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• pp.739-760
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• 2017

Purpose: This paper proposes Korean Quality Management that is appropriate for the 4th Industrial Revolution era. Methods: The author reviewed Quality, TQC, CWQC, and TQM. In addition, the author surveyed the actual condition of quality with a particular focus on Korean SMEs. Several research papers were examined and the author proposed Korean Quality Management for the Korean industrial environment. Results: The author identified and outlined the definition, purpose, system and characteristics of Korean Quality Management specifically tailored to the Korean industrial environment. Conclusion: There is still work to demonstrate the effectiveness of applying Korean Quality Management to Korean SMEs. It is expected that continuous improvement of Korean Quality Management will help quality competitiveness in Korean SMEs.

• Proceedings of the Safety Management and Science Conference
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• 2010.04a
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• pp.509-517
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• 2010

The paper proposes the misuse types of statistical quality tools according to the kind of data and the number of population in DMAIC process of six sigma. The result presented in this paper can be extended to the QC story 15 steps of QC circle. The study also provides the improvement methods about control chart, measurement system analysis, statistical difference, and practical equivalence.

• Korean Journal of Construction Engineering and Management
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• v.10 no.5
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• pp.16-27
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• 2009

Recently construction companies expand position for apartment house in construction market because of house supply rate increase and its amount. In addition, because the focus of house sale market has moved to customer from supplier, the importance of defect management is being issued currently. However, current apartment defect management is not satisfied with customer's demand for the lack of business process management, management organization, information feedback, and readiness for defect in construction phase. To solve this problem, this study proposed business process management improvement model for defect management. Proposed improvement model make information feedback, defect management business quality improvement, and improper process improvement through integrating defect management and quality management. It is expected to contribute to customer's satisfaction improvement and reliance improvement for construction companies.

• Journal of Information Technology Applications and Management
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• v.15 no.4
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• pp.103-121
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• 2008

Service Providers need to monitor the level of consumer's satisfaction on service they provide continuously and they use appropriate method to measure their operating status. They have to make a plan on their resource and infrastructure to provide their service in the right place at the right time whenever they need. Most previous studies on IT service quality are mainly focused on criteria or levels of quality measurement even though those criteria and levels should be set by considering consumer's needs. And considering for consumer's needs with managerial factors was not found on those studies. So, we suggest deducing quality factors for continuous improvement of IT service management system in this paper as identify the relative priority using QFD method which consider consumers' voices and managerial factors when decide quality factors of IT service management system introduced SLA. We also confirm that our suggestion is practicable and applicable for current operation by case study.

• Journal of Environmental Science International
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• v.18 no.10
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• pp.1079-1088
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• 2009

The statistics of monitoring on soil quality is a report statistics which is made on the basis of Article 15, Environment Strategy Basic Law and Article 5, Soil Environment Conservation Law. This study was conducted according to quality assessment of Korea National Statistical Office. The assessment of quality infrastructure advised that the authority bring up and increase completely responsible officer and secure the budget. The assessment of user satisfaction and reflection of request propose that the statistics is focused on soil background concentration, decrease soil sampling points and extend survey period. The assessment of error management system per processes of detailed preparation suggest change of the statistics objective, a reduction of sampling points and improvement of survey period and soil measurement properties. Accuracy assessment of data proposed cuts of sampling points, accessibility increment and build up of management system linking subordinates and Ministry of Environment. The substantiality assessment of data service demonstrated information environment improvement for users including reference expression and records of statistics table and figure contents.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2019.05a
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• pp.93-94
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• 2019

When the fire door is recently installed in the field, there are frequent cases where the fire door is manufactured with fire door having low quality or different structure compared to the performance that the fire door producer has confirmed in the performance test or the construction specification. In order to improve the on-site quality management of the fire door, we comprehensively classify the quality management items of the fire door according to the management subject and the step by stage and set the field quality management procedure, the field quality management inspection item, regulations and standardized checklists were presented.