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Patient's Satisfaction with Medical Care Services in Hospital (병원 이용자의 의료서비스 만족도 조사)

  • Sung, Jung-Ae;Nam, Chul-Hyun;Kim, Soung-Woo;Kim, Gui-Suk;Koo, Hyun-Jin;Yoo, Eun-Joo
    • Journal of Society of Preventive Korean Medicine
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    • v.10 no.1
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    • pp.109-121
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    • 2006
  • The purpose of this study was to determine factors influencing patient satisfaction with medical services in hospital, which is classified into environmental aspect, human services and procedural services. Based on the results of literature review, the study focused on effects of social-demographical factors on patient satisfaction. The environmental aspect of medical care services included medical equipment and facilities, hygiene, ventilation, heating and air-conditioning, waiting and resting space, ward space and parking facilities. Procedural service included registration process, bill payment, waiting time after registration, examination and prescription as well as appointment process. Human services consisted of physicians listening to stories of patients, examination duration, physicians' explanation and physicians' service. As for nurses, explanation about disease, examination procedure and results, kindness and nursing care were evaluated. Services provided by other staff members were also evaluated. Patient satisfaction, defined as individual attitude toward medical service as a whole, was measured using a questionnaire. A total of 700 in-or out-patients were surveyed in 6 hospitals with more than 300 beds in North Gyeongbuk Province. 1. The level of patient satisfaction varied with characteristics of patients. Male patients and those in their 30s had a low level of satisfaction. Dissatisfaction level was positively related to education level but negatively related to economic condition. 2. As for patient satisfaction with medical service providers and other employees in hospital, satisfaction level with physician's explanation about treatment was higher. But dissatisfaction levels with treatment duration and the lack of explanation about examination procedures were high, calling for improvement. Dissatisfaction level with nursing care was high, calling for training of nurses for better service. Given the low level of satisfaction with human services, hospital employees need to be trained to improve their service. 3. It Was found that administrative service was also a significant factor influencing patient satisfaction in addition to medical service. It is therefore important for hospitals to provide patients with prompt and convenient procedural service. 4. Environmental factors such as medical equipment and amenity facilities also affected patient satisfaction. Thus environmental condition, procedural service and human service are all important to improve medical service in hospital. In summary, procedural service was the most significant factor for patient satisfaction. The level of satisfaction in patients was also affected by human service and environmental condition. It is therefore necessary to take patient-oriented approach in providing medical service in an effort to improve patient satisfaction. The finding of a lower level of satisfaction with human service signifies the need for training of healthcare providers and other hospital employees for better services. The introduction of advanced management programs is also needed to improve procedures that patients go through in hospitals.

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Current status analysis for the protection of emotional workers in Pyeongtaek area (평택지역 감정노동자 보호를 위한 현황분석)

  • Jung, Hye Jung;Jung, Su Hyun
    • Journal of the Korea Convergence Society
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    • v.12 no.8
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    • pp.55-60
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    • 2021
  • In order to prepare basic data for research on the protection of emotional workers in Pyeongtaek with the support of Pyeongtaek City, this study conducted a survey centered on 104 counselors classified as emotional laborers. Based on the results of the survey centered on 104 emotional workers, basic research data on the difficulties of emotional workers can be prepared, and protection methods for emotional workers who are currently interested in each local government can be found. As a result of selecting a sample centering on counselors in Pyeongtaek City for a survey on the actual condition of emotional workers, and conducting a survey based on the selected samples, it was found that emotional workers did not find their rights to human rights and were not protected even in the workplace. Currently, a bill to protect emotional workers is being announced, but it is not protected, so it is confirmed that system improvement is necessary. This study focused on 104 items that were significant through pre-processing among the recovered questionnaires. It was analyzed using SPSS, R, and it was confirmed that there is a need for a regulation that can provide an institutional device in Pyeongtaek City. In this study, it is judged that it is necessary to prepare a protective device for emotional workers by selecting more samples corresponding to the occupational group of emotional workers.

Development of a Computer System and Suggestion of Man-Hours for Demolition Cost Estimation (해체공사비 산정을 위한 품산정 기준과 전산시스템의 개발)

  • Kim, Hyo Jin;Kang, Leen Seok;Lee, Dong Wook;Kim, Chang Hak
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.34 no.3
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    • pp.1007-1015
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    • 2014
  • The importance of construction waste reusing and recycling is becoming increasingly large because the demolition industry is in current trend to pursue for sustainable growth. As the considering situation of the domestic housing construction and existing house, a scale of demolition industry is expected to be increased continuously. But the related cost regulations that are used in tendering in the demolition industry are insufficient, also the computer system for estimating the demolition costs have not been developed yet. Therefore, in this study suggests man-hours of 21EA items which are utilized to estimate demolition cost and work rate of $1.0m^3$ breaker which is used mostly in domestic demolition industry after analyzing a case study for deconstruction works. The computer system is developed for the estimating demolition cost easily, which are including five modules such as a project information, a unit cost management, a standard unit cost table, a bill of quantity, and a reporting system. This computer system is possible to apply for estimating cost of both mechanical demolition and blasting demolition. The biggest advantage of this system is to estimate cost to utilize standard WBS which is linked with standard unit table and each DB. This can help unskilled users use easily for it.

Rancidity Development of Sesame Oil Irradiated with Direct Sunlight (참깨기름의 일사광선(日射光線)에 의(依)한 산패(酸敗))

  • Yoon, Hyung Sik;Choi, In Wook
    • Current Research on Agriculture and Life Sciences
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    • v.5
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    • pp.100-105
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    • 1987
  • To study the relative effectiveness of the antioxidants (BHA, BHT) and the transparent cellophane films (colorless, blue and red) on rancidity development of the sesame oils treated with sunlight - irradiation condition, this experiment was carried out. The results obtained as follows ; 1. The retarding effect of the antioxidants on POV, COV and TBA development was more effective than control, and Bill was more effective than BHA. 2. The transparent cellophane films were more effective than antioxidants, and red was more effective than blue transparent cellophane film. 3. During the storage of the sesame oils which were covered with colorless, blue and red thansparent cellophane film respectively, the contents of linoleic acid in sesame oil were decreased, while oleic acid were increased.

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An Analysis of the Environmental Benefits of the Price Signal Recovery under the Current Electricity Tariff in Korea (국내 계약종별 전기요금 체계의 가격신호 회복에 따른 환경편익 분석)

  • Jae Yeob Kim;Yeonjei Jung
    • Environmental and Resource Economics Review
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    • v.31 no.4
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    • pp.909-930
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    • 2022
  • Although the electricity tariff for each customer class in Korea has an institutional basis which can be linked to cost fluctuations caused by the increase in fuel cost, there is a situation in which it cannot be raised in a timely manner, considering the national economic burden such as inflation. There can be some disagreements about unconditionally raising electricity rates when cost increases occur. It is, however, well known that Korean domestic electricity rates are very low around the world and are in an environment in which rates are not easily adjusted. Moreover, as Korean electricity rates cannot be easily raised due to various factors, domestic electricity rates for each customer class itself have not delivered a desirable price signal for power consumption. Based on historical data such as fuel costs and power production by power source from 2017 to 2020, this study estimated how much power consumption would change if electricity rates were adjusted in 2030 and price signal distortion was resolved. As a result of the estimation, power consumption will be reduced by 9,000 GWh if the current electricity bill is adjusted to a level which can be 100% recovered even with the supply cost alone. This led to a reduction of about 3.82 million CO2tons of greenhouse gas emissions in the Korean power sector.

The Economic Cost of the Fair Online Platform Intermediary Transactions Act: A Comparative Case Study (디지털 플랫폼 규제의 경제적 비용: '온라인 플랫폼 공정화법(안)' 사례 연구)

  • Ahn, Yongkil;Kim, Yonghwan;Song, Myungjin
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.5
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    • pp.237-250
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    • 2022
  • On September 28, 2020, the Korea Fair Trade Commission introduced a proposed bill entitled the "Fair Online Platform Intermediary Transactions Act." We quantify the impact of this proposed act on Naver, Korea's major digital platform. Finding a proper control unit is not an easy task in social science studies. We overcome this caveat by constructing a synthetic version of Naver using Abadie & Gardeazabal's (2003) synthetic control method. It appears that the economic cost of the proposed act is not negligible at all. Naver's opportunity loss amounted to 16.18% of its market capitalization (approximately 8.5 trillion won in comparison with its pre-regulation market capitalization). Any regulation-based approaches to resolving digital platform issues have both promises and pitfalls. The results highlight that regulatory bodies should carefully gauge the impact of such regulations, as we have seen with Naver's case.

The Effect of an Emotional Factor on User Experience with Smartphone Unlocking Process (스마트 폰 잠금 해제 과정에서의 감성적 UX 요소가 전반적 기기 사용 경험과 향후 사용 의도에 미치는 영향)

  • Lee, Sunhwa;Shin, Youngsoo;Im, Chaerin;Beak, Hannah;Lee, Sungho;Kim, Jinwoo
    • Science of Emotion and Sensibility
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    • v.17 no.4
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    • pp.79-88
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    • 2014
  • Smart-phones have become a vital part of our lives, paying a bill online, shopping using applications, using email and office applications. Therefore, the risk of the leakage of personal informations and the misuse of them becomes high, for the cost of loosing smart-phone. Many types of smart-phone security features such as password, slide-lock, and pattern lock have been introduced. However, those security locks make users not to easily access and use a smart-phone. There is tradeoff between security on one hand, and usability and cost on the other. This paper propose Self-Concealment to solve the tradeoff problem and demonstrate the effect through the experiment. In sum, Self-Concealment lowers smart-phone experience; however increases smart-phone use intension. This paper has implication for proposing new User Experience (UX) construct to resolve the trade-off between security and usability.

Trend of Physical Modelling For Ground Subsidence And Study of Its Application (지반함몰 모형실험 연구동향 및 적용방안 고찰)

  • Jeong, Seong-Yun;Jeong, Yeong-Hoon;Kim, Dong Soo
    • Journal of Korean Society of Disaster and Security
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    • v.10 no.1
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    • pp.1-10
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    • 2017
  • Recently, increasing cases of ground subsidence in the urban area has become social issue, and related bill has been passed. Ground subsidence occurs through complex combination of various factors, and numerical analysis of this problem is limited thereby. This is why verification of ground subsidence mechanism has been conducted through physical modelling. Previous researches has been focused on modelling ground subsidence caused by utility pipe defects, and there has been insufficient physical modelling study on ground subsidence caused by various reasons such as groundwater flow and excavation activity. Also, most previous physical modelling studies were performed in 1g condition, which cannot take the in-situ stress condition into the evaluation of the ground subsidence mechanism. Therefore, in this study, physical modelling techniques to simulate various conditions is discussed by studying the previous researches on the ground subsidence mechanism through physical modelling. Also, centrifuge modelling test is suggested in this study as the technique to perform more reliable evaluation of ground subsidence mechanism. Lastly, this study suggests to apply the techniques used in the evaluation of ground subsidence mechanism into Ground Stability Assessment.

A Study of Online Ticket Resale Restrictions in the Korean Live Music Industry (온라인 티켓 재판매 규제에 관한 연구 - 국내 공연산업을 중심으로 -)

  • Yoo, Jiyun
    • Korean Association of Arts Management
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    • no.59
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    • pp.101-141
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    • 2021
  • Recently the concerns on online ticket resale have been globally soared. Numerous countries have dealt with problems about online ticket tout and resale platforms in various ways in spite of differences of scope and method on restrictions. However, in contrast with the worldwide concerns and actions, Korea has been relatively slow to take any action against regulating online ticket resale issues, and any legislation has not been made. At the end of 2020, a revised Performance Act was passed and enforced from June, 2021. With the enforcement of the bill, this study aims to provide an exploratory analysis to present current situation related to online secondary ticket resale policy in Korea. It examined how US and England have coped with legislation for online ticket resale. And then it attempted to illuminate the current situation of legislation and restrictions on online secondary ticket market in Korea and examined the effectiveness of the revised Act. Finally, this study suggested that there should be prompt consideration and actions to carry out related policies for establishing stable market ecosystem and providing fair opportunities to consumers.

Methods for Quantitative Disassembly and Code Establishment of CBS in BIM for Program and Payment Management (BIM의 공정과 기성 관리 적용을 위한 CBS 수량 분개 및 코드 정립 방안)

  • Hando Kim;Jeongyong Nam;Yongju Kim;Inhye Ryu
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.36 no.6
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    • pp.381-389
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    • 2023
  • One of the crucial components in building information modeling (BIM) is data. To systematically manage these data, various research studies have focused on the creation of object breakdown structures and property sets. Specifically, crucial data for managing programs and payments involves work breakdown structures (WBSs) and cost breakdown structures (CBSs), which are indispensable for mapping BIM objects. Achieving this requires disassembling CBS quantities based on 3D objects and WBS. However, this task is highly tedious owing to the large volume of CBS and divergent coding practices employed by different organizations. Manual processes, such as those based on Excel, become nearly impossible for such extensive tasks. In response to the challenge of computing quantities that are difficult to derive from BIM objects, this study presents methods for disassembling length-based quantities, incorporating significant portions of the bill of quantities (BOQs). The proposed approach recommends suitable CBS by leveraging the accumulated history of WBS-CBS mapping databases. Additionally, it establishes a unified CBS code, facilitating the effective operation of CBS databases.