• Journal of the Korea Society of Computer and Information
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• v.8 no.1
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• pp.97-102
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• 2003

In this paper it Is to suggest that beyond the Previous communication concept of exchange, transmission mounting. and terminal , the call control system function should be added to the call control exchange server, to make an external telephone call available through the internet by connecting the interior line and the Internet. The function evaluation of call control system is found to become stable when the callers are 10 rather than 20 above, as a result of the more than ten times repeated concurrent calls. Furthermore, the evaluation shows that the program responds Quickly within a second, even when there are more than 100 callers as well as secures a stable system operation and mutual inter-feasibility due to a fast connectivity and a superb function.

• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.291-308
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• 2008

This study shows the factors which have an effect on the emotional exhaustion and turnover intention in call center tole-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional exhaustion decreases job satisfaction and increases turnover intention. Therefore the emotional exhaustion is the important managing factor for efficient management of call center. To weaken emotional exhaustion, it is necessary to decrease time pressure in call center work. To weaken turnover intention, it is important to strengthen superior support. This study makes a contribution in providing the fact that emotional exhaustion is an important managing factor in administration of call center tole-communicators.

• Korean Journal of Clinical Pharmacy
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• v.26 no.3
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• pp.245-253
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• 2016

Objective: This study was conducted to evaluate payer-driven medication adherence intervention program from the patient's and counselor's perspectives. Methods: Target patients for intervention were selected by retrospective adherence measures based on national health insurance claims data for hypertension, diabetes and hyperlipidemia. As a serial intervention for higher risk groups of medication non-adherence, initial direct mailing, the first direct telephone call and the second direct call or a home visit were followed. Interview approach to qualitative inquiry was used to evaluate intervention results. Results: Participants including 4 patients received telephone calls, and 4 National Health Insurance Service staff and 4 pharmacists participated as counselors were interviewed regarding their impression of the intervention program. Three major themes arose: overall perception; necessities; and suggestions for success, of the intervention. Despite short period of intervention, educational intervention by telephone counseling involving pharmacists shows potential to improve self-management of chronic disease, and pharmacist-involvement. But more sophisticated selection of target patients requiring the intervention and complementation of electronic database system would be necessary. In addition, personal disposition of counselor was revealed to be an important factor for achieving successful outcome of intervention. Conclusion: The findings suggest that the individualized counseling intervention would be an efficient option for improved medication adherence. Further researches should include longer periods of interventions, a quantitative analysis using adherence measures based on claims data and consideration of clinical benefits associated with the intervention.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.10 no.4
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• pp.744-751
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• 2006

Even many kinds of Internet-based services have been generated due to the great development of the Internet. PSTN still exists in the center of the national infrastructure network and the transit exchanges will be maintained the core roles in PSTN for many years in the future. These transit exchanges often suffer from unexpected overload situation because they have to process Intelligent Network calls and mobile calls additionally as well as POTS (Plain Old Telephone Service). In this paper, we suggest an efficient overload control algorithm for the distributed transit switching system under the various types of call services. We also show that this algorithm can be implemented easily cooperating with the network management control functions. The simulation technique is used to show that the proposed algorithm effectively controls calls and maintains safely the call processor's load under the various kinds of overload situations.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.21 no.3
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• pp.652-663
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• 1996

In this paper, we analyze the blocking probability of a call in a PC communication network. In a PC communication network, a call generated from the PSTN (public switched telephone network) requests the connection to the ICPS(information communication processing system) which interconnects the the PSTN and the PSDN(packet switched data network). Then, as a second step, a packet call is requested to the specific service database attached in the PSDN. The call blocking probabilies are analyzed for these two interface points, the PSTN interface ports of the ICPS and the PSDN interface link of the database. We also present some numerical results to show the effects of the system parameters on the performance of the network. The results show the effects of the capacity of each interface point on the performance point.

• Journal of The Korean Society of Clinical Toxicology
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• v.12 no.1
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• pp.1-7
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• 2014

Purpose: The purpose of this study is to find differences in the demographics of toxic exposed patients and substance between call based poison information data and hospital based poison information data. Methods: Seoul 1339 call-response data were used as call based poison data and toxic related injury surveillance data of the Korean center for disease control and prevention (KCDC) were used as hospital based poison data. Age, sex, the kind of exposed substance, reasons for exposure, and exposure routes were compared between two data sets. We analyzed the presence or not of documentation on the name and amount of exposed substance, symptoms after exposure in call based poison data. Results: Seoul1339 poison data included a total of 2260 information related to toxic exposure and KCDC poison data included 5650 poison cases. There was no difference in sexual distribution. Pediatric exposure and accidental exposure were more common in call based poison data. The most common exposed substances were household products in call based poison data and medicines in hospital based poison data, respectively. Documents regarding amount and time of toxic exposure and symptoms after toxic exposure were not recorded exactly in call based poison data. Conclusion: There were significant differences in age, reasons for toxic exposure, and the kinds of exposed substances. Poison information data from both pre-hospital and hospital must be considered.

• Journal of the Institute of Convergence Signal Processing
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• v.5 no.1
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• pp.73-78
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• 2004

There are random, continuous, and periodic allocation methods in the time slot sequence integrity for the multi-slot call. In the T-S-T switch, there are 2 time switch and the 2*2 space switch. Three time-slot allocation methods are suggested for the simulation. In the simulation, the searching times for time-slots on a multi-slot call is chosen to 32, and the simulation time is chosen to 100,000 seconds. Three kinds of calls are supposed for a multi-slot call : one time-slot call, two time-slot call, and 6 time-slot call. In the simulation, the carried traffic and the blocking probability are calculated on the 3 different traffic cases of 8:1:1, 6:2:2, 4:3:3(one time-slot : two time-slot : 6 time-slot) multi slot calls. It is shown that the blocking probability for the periodic time slot allocation method is best. As a result, the periodic time-slot allocation method is the proper one for the multi-slot ATM switch.

• The Journal of the Acoustical Society of Korea
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• v.14 no.2
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• pp.113-122
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• 1995

This paper describes characteristics of a bone conduction telephone which was developed for conductive hearing impaired persons to call without additional devices and results of its performance test. Not only the hearing impaired but also normal hearing persons can use this telephone because we developed a bone conduction vibrator with which they can perceive speech signal using functions of air conductive hearing as well as bone conductive hearing. It also has tone control function compensating hearing losses for the hearing impaired originating from their hearing characteristics, and using this function together with received volume control it has received volume range of 20dB in loudness rating, which is similar effect as what a telephone set with built-in received amplifier has. From results of articulation and intelligibility tests for 19 hearing impaired persons, we can see that if their bone-conduction hearing loss is 61dB or less, they can understand words or sentences and response well with this telephone.

• Asian Pacific Journal of Cancer Prevention
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• v.17 no.sup2
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• pp.1-5
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• 2016

To reduce tobacco use and related harm in Korea, telephone based cessation services (Quitlines) began full operation to provide regular behavioral counseling for smoking cessation in 2006. After registration in the cessation program, at least 21 calls per year are given to each client to help quit and encourage maintenance. Tailored programs for males, females, and adolescent smokers have been offered taking into account smokers' characteristics and smoking behavior. Mailing self-help quit packs and e-mail and SMS services are allowable as additional services.A total of 23,201 smokers were registered on the Quitline program from 2006 to 2014. In 2014, an average of 13,343 calls per month have been received by 28 coaches, the 1 year abstinence rate of clients is 26%, and clients' satisfaction rate is 81.6%. After introduction of the call system in 2007, client convenience and effective operations have been achieved with high technology support of a computer-based telephone system. Systematic education and evaluation programs for quit coaches have contributed to quality assurance of the services. Currently, research into development of new programs and evaluation of Quitline performance is being undertaken. A Comprehensive Multi-channel Cessation Center (CMCC) has been suggested and is now planned as a next step in the national program for smoking cessation.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2001.05a
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• pp.575-578
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• 2001

Number Portability means that one can use his original telephone number when he change telephone service provider, region and the kind of service. Number portability is not necessary when only one telephone service provider exist in korea. But it is necessary to guarantee pair competition among the service providers as new communication service provider comes. The law which is related number portability is established by government as number portability is considered a tool to guarantee pair competition between old service provider and new service provider. A national standard on number portability with which all service provider can agree is needed. We developed functional standard for that purpose. Functional standard includes call processing structure, network requirement. This paper handle functional standards.