• Proceedings of the Safety Management and Science Conference
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• 2002.11a
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• pp.221-226
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• 2002

The biggest difficulty the small and small business currently face is not to have the effective cusomer management system that is the computerization of management, And, CRM has mary problems that make companies confused. As the result, projects are being suspended and budgets cut, plans for introducing CRM suspended or cancelled and many CRM software vendors and technical consulting firms are facing serious management crisis. Yet, this phenomenon can be regarded as an interim one. In fact, some cases that successfully introduced CRM show that CRM is migrating from small scale which is typical when introduced to larger scale through various tests. Therefore, this study tries to segment customer for the sieving the problem. And it make efficient customer management.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.4
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• pp.177-186
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• 2014

This study aims to observe effects of global R&D cooperation outcomes and global business abilities of small businesses by a national aid program. This study selected a program, Industry Technical Global Cooperation Project launched from Korea Institute for Advancement of Technology (KIAT). Also, small businesses CEOs' roll and efficiency are very important to increase outcomes and improve abilities of their companies. In this study, CEO's global level or ability is regarded of small businesses' global level. Then, this study shows positive effects between a national aid program and global R&D cooperation outcome and between global R&D cooperation outcome and global business abilities.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.05a
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• pp.234-245
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• 2007

The empirical studies on the implementation of data warehousing systems (DWS) are lacking while there exist a number of studies on the implementation of IS. This study intends to examine the factors affecting the implementation success of DWS. The study adopts the empirical analysis of the sample of 112 responses from DWS practitioners. The study results suggest several implications for researchers and practitioners. First, when the support from top management becomes great, the implementation success of DWS in organizational aspects is more likely. When the support from top management exists, users are more likely to be encouraged to use DWS, and organizational resistance to use DWS is well coped with increasing the possibility of implementation success of DWS. The support of resource increases the implementation success of DWS in project aspects while it is not significantly related to the implementation success of DWS in organizational aspects. The support of funds, human resources, and other efforts enhances the possibility of successful implementation of project; the project does not exceed the time and resource budgets and meet the functional requirements. The effect of resource support, however, is not significantly related to the organizational success. The user involvement in systems implementation affects the implementation success of DWS in organizational and project aspects. The success of DWS implementation is significantly related to the users' commitment to the project and the proactive involvement in the implementation tasks. users' task. The observation of the behaviors of competitors which possibly increases data quality does not affect the implementation success of DWS. This indicates that the quality of data such as data consistency and accuracy is not ensured through the understanding of the behaviors of competitors, and this does not affect the data integration and the successful implementation of DWS projects. The prototyping for the DWS implementation positively affects the implementation success of DWS. This indicates that the extent of understanding requirements and the communication among project members increases the implementation success of DWS. Developing the prototypes for DWS ensures the acquirement of accurate or integrated data, the flexible processing of data, and the adaptation into new organizational conditions. The extent of consulting activities in DWS projects increases the implementation success of DWS in project aspects. The continuous support for consulting activities and technology transfer enhances the adherence to the project schedule preventing the exceeding use of project budget and ensuring the implementation of intended system functions; this ultimately leads to the successful implementation of DWS projects. The research hypothesis that the capability of project teams affects the implementation success of DWS is rejected. The technical ability of team members and human relationship skills themselves do not affect the successful implementation of DWS projects. The quality of the system which provided data to DWS affects the implementation success of DWS in technical aspects. The standardization of data definition and the commitment to the technical standard increase the possibility of overcoming the technical problems of DWS. Further, the development technology of DWS affects the implementation success of DWS. The hardware, software, implementation methodology, and implementation tools contribute to effective integration and classification of data in various forms. In addition, the implementation success of DWS in organizational and project aspects increases the data quality and system quality of DWS while the implementation success of DWS in technical aspects does not affect the data quality and system quality of DWS. The data and systems quality increases the effective processing of individual tasks, and reduces the decision making times and efforts enhancing the perceived benefits of DWS.

• Information Systems Review
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• v.10 no.1
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• pp.1-20
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• 2008

One of the major applications of CRM systems is to integrate and automate selling processes. CRM systems provide sales people with tools and data sources they need to reengineer their selling processes. In the industry where sales are traditionally based on personal relationships and the use of the CRM systems is voluntary, the installation of technical solutions does not guarantee Selling Process Reengineering (SPR). The objective of this study is to investigate (1) organizational factors that influence CRM use by sales personnel; and (2) the mediation effect of CRM system use on SPR success when system use and process reengineering are voluntary rather than institutional. Understanding the determinants of voluntary CRM system use and SPR success provide valuable guidance for managers. Managers can benefit from this study by focusing on improving the factors that affect voluntary CRM system use and SPR success.

• Food Science and Industry
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• v.54 no.2
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• pp.82-92
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• 2021

To resolve difficulties of export process and strengthen competitiveness, Korea National Food Safety Certificate (K-NFSC), a comprehensive food safety support system, has been promoted to introduction. K-NFSC is at a developmental stage where the government certifies the safety of exported K-foods by developing Korean certification system based on HACCP and food safety management added for international use, and provides consulting on regulations of customs clearance and safety test analysis of food intended for export. To apply for the Global Food Safety Initiative (GFSI) technical equivalence in 2022, developmental direction of Korean certification system is set referring to FSSC22000. If selected as participants of an export supporting project, regulatory information such as customs clearance procedures and food labeling will be provided. In addition, the results of safety test analysis will be certified to help export products pass customs entry. K-NFSC is expected to support K-food exports and be growth engine for K-food industry.

• Journal of Korean Society for Quality Management
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• v.48 no.3
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• pp.453-462
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• 2020

Purpose::This study aims to analyze the management performance and production efficiency of medicinal crop farmers. Methods: We conducted an empirical survey of medicinal crop farmers and analyzed production efficiency using DEA method. Results: First, The crops that increased the number of farms during 2010 and 2018 were Angelica tenuissima and Salvia miltiorrhiza, which was attributed to higher income per hour than other crops. Second, As for the efficiency of Liriope platyphylla, the average was 0.376, and the coefficient of variation was the lowest, 0.566. Third, Salvia miltiorrhiza and Atractylodes japonica had the highest technical efficiency after Liriope platyphylla, but the variation coefficient was high and the efficiency was relatively high. Fourth, As a result of performing variance analysis to find out the difference of each crops on the value of medicinal crop efficiency, the technical efficiency, pure technical efficiency, and scale efficiency were all statistically significant. Conclusion: Based on the results above, following policy suggestions are offered. First, It is necessary to provide information on crops with high income compared to the input of labor, and to develop labor-saving cultivation technologies for each crop. Second, A stable labor supply system will be needed in rural areas. Third, Efforts should be made to close the technological gap between farmers through a lot of education and consulting for farmers who grow medicinal crops.

• Proceedings of the Korean Geotechical Society Conference
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• 2008.03a
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• pp.1351-1358
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• 2008

This paper presents how the load transfer mechanism of the ground anchor affects on the stability analysis of anchored slope. The finite element analysis and the conventional limit equilibrium analysis on the anchored slope were performed and compared. The limit equilibrium analysis of the anchored slope is quite open used in design practice due to the easiness of the analysis. However, the load transfer mechanism is not considered properly for the analysis. When the failure surface passes through the bonded length of an anchor, the anchor load is disregarded and the factor of safety for the anchored slope is smaller than it should be. In this study, the load transfer distribution was incorporated into the limit equilibrium stability analysis of the anchored slope and the results were compared with the results of finite element analysis.

• Transactions of the Korean Society of Automotive Engineers
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• v.22 no.2
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• pp.115-122
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• 2014

Injection pressure is one of factors that influence part quality. In this paper, injection pressure was minimized by optimizing valve gate locations. In order to perform design optimization, MAPS-3DTM (Mold Analysis and Plastic Solution-3D) was used for injection mold analysis and PIAnOTM (Process Integration, Automation and Optimization) was used as process integration and design optimization. Also we adapted meta models based on design of experiments for efficiency. By using introduced methodology, we were able to obtain a result so that maximum injection pressure reduced by 28% compared to the initial design. And the validity of the proposed method could also be demonstrated.

• Journal of the Korean Institute of Gas
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• v.14 no.4
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• pp.37-44
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• 2010

To propose a cause analysis method of pressurized facilities, a likelihood of failure (LOF) for the thinning module by hydrochloric acid corrosion was analyzed through the risk-based inspection (RBI) using API-581 BRD. For this investigation, the technical module subfactor (TMSF), as a main factor of the LOF, was estimated, and the effects of parameters on the TMSF were analyzed quantitatively. As a result, we found that the TMSF increased with increasing chloride ion concentration and temperature, but it decreased with increasing thickness of the facilities, inspection number and inspection effectiveness. Also, the TMSF showed a relatively low value for the monitoring system implemented and the overdesign factor>1.5. In this condition, the TMSF changed sensitively with the inspection number, the inspection effectiveness and the overdesign factor, and its magnitude varied with the monitoring system.

• Korea Journal of Hospital Management
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• v.5 no.1
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• pp.129-155
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• 2000

This empirical study, activity-based costing, a newly introduced approach that has proved to be an improvement over the conventional costing system in product or service costing, is applied at department of clinical pathology in K university hospital. The study subjects were 233 test procedures done in clinical laboratory of K university hospital. Activity analysis was done by interview, questionnaires, and time study, and the amount of resources consumed by each activity and their costs are then traced and applied to the laboratory tests. The main purpose of this study were to compare the test costs of activity-bases costing with those of conventional costing, and test fees of medical insurance, and to provide accurate cost informations for the decision makers of hospital. The major findings of this study were as belows. 1. The cost drivers for application of activity-based costing at clinical laboratory were cases of sample collection, case of specimen, cases of test, and volume-related allocation bases such as direct labor hours and total revenue of each test. 2. The profits of each clinical laboratory fields analyzed by conventional costing were different from the profits analyzed by activity-based costing, especially in the field of Urinalysis(approximately over estimated 750%). 3. The standard full costs by conventional costing were quite different from the costs computed by using activity-based costing, and the difference is most significant with the tests of long labor time. 4. From the comparison between costs computed by using activity-based costing and medical insurance fees, some test fees were significantly lower than the costs, especially in the non-automated fields. As described in this study, activity-based costing provides more accurate cost information than does conventional costing system. The former approach is especially important in the health care industry including hospitals in which planning and controlling the costs services provided are the key to maintaining a healthy financial status for the organization. Despite the contribution of activity-based costing the economic as well as technical feasibilities of implementing such a cost accounting system in an organization must be evaluated. In the development of activity-based costing systems, an activity analysis has to be conducted to identify activities that consume resources. This involves a detailed study of the organization's logistics and accounting information systems, and it is an expensive project in itself. Besides, it can be quite difficult and time consuming to identify and trace resource consumption to a specific activity. Thus the activity-based costing system should be implemented only when the decrease in cost of error far exceeds the increase in cost of measurement. By combining activity-based costing with standard costing, health care administrators can better plan and control the costs of health services provided while ensuring that the organization's bottom line is healthy.