• Title/Summary/Keyword: task failure

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A Case Study on the Success and Failure of Customer Service in Tourism Industry (관광산업에서의 고객서비스의 성공과 실패에 관한 사례연구)

  • 권현재;함봉균;이웅규
    • Proceedings of the Korea Contents Association Conference
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    • 2004.05a
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    • pp.82-93
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    • 2004
  • The objective of this study is to lead balanced development of tourism industry by proving the nature of customer service which is one of the service characters as well as ultimate goal of tourism industry. This paper contains a few case studies of service industry customer service and proposed desirable development plan. This study tried differentiate customer service from management side in its role. Meanwhile, management and tourism industry integration, partly in the service channel, is a task to be studied continuously in terms of customer satisfaction. Customer service should utilize for social welfare and improving the firm's competitiveness in the tourism industry

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Distributed Mobility Management Strategy with Pointer Forwarding Technique

  • Wie, Sunghong;Jang, Jaeshin
    • Journal of information and communication convergence engineering
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    • v.13 no.4
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    • pp.248-256
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    • 2015
  • With the dramatic increase in mobile traffic in recent years, some of the limitations of mobility management frameworks have magnified. The current centralized mobility management (CMM) strategy has various problems, such as a suboptimal routing path, low scalability, signaling overhead, and a single point of failure. To overcome these weaknesses in the CMM strategy, the Internet Engineering Task Force has been discussing distributed mobility management (DMM) strategies. The fundamental concept of a DMM strategy is to distribute the mobility anchors closer to the users. While the distribution of mobility anchors results in low-cost traffic delivery, it increases the signaling cost. To reduce this higher signaling cost, we propose a new DMM strategy applying the pointer forwarding technique. The proposed strategy keeps the existing tunnels and extends the traffic path as much as possible. In this paper, we analyze the performance of the pointer forwarding-DMM strategy and discuss its pros and cons.

Optimal Design of Fault-Tolerant Spatial Manipulators (고장에 견디는 공간형 매니퓰레이터의 최적설계)

  • 이병주;김동구;김희국
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 1994.10a
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    • pp.605-610
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    • 1994
  • Optimal design of fault-tolerant, spatial type maniplators is treated in this paper. Design objective is to guarantte three degree-of-freedom translational motions in the task space, upon failure of one arbitrary joint of 4 degree-of -freedom manipulators. Realizing the nonfault-tolerant characteristics of current, wrist-type industrial manipulators, several 4 degree-of-freedom redundant structures with one joint redundancy are suggested as the fault-tolerant spatial -type manipulators. Fault-tolerant charactersitics are investigated basedon the analysis of the self-motion and the null-space elements, of a redundant manipulator. Finally, in order to maximize the fault-tolerant capability,optimal design is performed for a spatial-type manipulator with respect to the global isotropic index, and the performance enhancement of the optimized case is shown by simulation.

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Experiment design and human reliability in software quality control system

  • Park, Peom
    • Journal of Korean Society for Quality Management
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    • v.20 no.2
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    • pp.94-108
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    • 1992
  • This study involves an experiment for the cognitive experiment design and the human reliability in software engineering. Its overall objectives are to analyze common-cause human domain error and reliability in human-software interaction. A laboratory study was performed to analyze software engineers' task behavior in software production and to identify software design factors contributing to the effects in common cause failure redundancy. Common-cause model and its function were developed, then the main experiment using programming experts was conducted in order to define a new cognitive paradigm, in the aspects of identification, pattern recognition, and behavior domain for human reliability and quality control in software development. The results and analytical procedures developed in this research can be applied to reliability improvement and cost reduction in software development for many applications. Results are also expected to provide guidelines for software engineering quality control and for more effective design of human-software interface system.

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Optimisation of pipeline route in the presence of obstacles based on a least cost path algorithm and laplacian smoothing

  • Kang, Ju Young;Lee, Byung Suk
    • International Journal of Naval Architecture and Ocean Engineering
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    • v.9 no.5
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    • pp.492-498
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    • 2017
  • Subsea pipeline route design is a crucial task for the offshore oil and gas industry, and the route selected can significantly affect the success or failure of an offshore project. Thus, it is essential to design pipeline routes to be eco-friendly, economical and safe. Obstacle avoidance is one of the main problems that affect pipeline route selection. In this study, we propose a technique for designing an automatic obstacle avoidance. The Laplacian smoothing algorithm was used to make automatically generated pipeline routes fairer. The algorithms were fast and the method was shown to be effective and easy to use in a simple set of case studies.

A Case Study on the Success and Failure of Customer Service in Tourism Industry (관광산업에서의 고객서비스의 성공과 실패에 관한 사례연구)

  • Ham, Bong-Gyun;Lee, Ung-Gyu
    • 한국디지털정책학회:학술대회논문집
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    • 2005.11a
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    • pp.595-611
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    • 2005
  • The objective of this study is to lead balanced development of tourism industry by proving the nature of customer service which is one of the service characters as well as ultimate goal of tourism industry. This paper contains a few case studies of service industry customer service and proposed desirable development plan. This study tried differentiate customer service from management side in its role. Meanwhile, management and tourism industry integration, partly in the service channel, is a task to be studied continuously in terms of customer satisfaction. Customer service should utilize for social welfare and improving the firm's competitiveness in the tourism industry.

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Carbon-nanofiber Reinforced Copper Composites Prepared by Powder Metallurgy for Thermal Management of Electronic Devices

  • Weidmueller, H.;Weissgaerber, T.;Hutsch, T.;Huenert, R.;Schmitt, T.;Mauthner, K.;Schulz-Harder, J.
    • Proceedings of the Korean Powder Metallurgy Institute Conference
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    • 2006.09b
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    • pp.844-845
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    • 2006
  • For microelectronic circuits, the main type of failure is thermal fatigue. Therefore, the search for matched coefficients of thermal expansion (CTE) of packaging materials in combination with a high thermal conductivity is the main task for developments of heat sink materials electronics, and good mechanical properties are also required. The aim of this work is to develop copper matrix composites reinforced with carbon nanofibers to meet these requirements. In this paper, a technology for obtaining a homogeneous mixture of copper and nanofibers will be presented and the microstructure and properties of consolidated samples will be discussed.

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hierarchical Control and Intelligent Scheduling of Flexible Manufacturing Cell (유연 생산셀의 계층적 제어와 지능형 스케쥴)

  • 서기성;이노성;안인석;박승규;우광방
    • The Transactions of the Korean Institute of Electrical Engineers
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    • v.43 no.3
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    • pp.492-503
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    • 1994
  • In this study, the control and scheduling of the flexible manufacturing cell (FMC) is discussed, which can perform the mixed production and relieve the effect of machine failure. The control of the FMC isvery complex task due to the property of multiple jobs and the dynamically changing states. For effective control of proposed FMC, the hierarchical scheme is introduced and the functions of each levels are defined. Especially for the control functions of shop floor level and cell level, the intelligent scheduler is implemented. To show the efficiency of the intelligent scheduler, the production method fo the existing assembly lines was evaluated and compared with the proposed intelligent FMC method. The results from the production performance show that the proposed method is superior to the existing method in various performance indices.

Robust Fault-Tolerant Control for Robotic Systems

  • Shin, Jin-Ho;Lee, Ju-Jang
    • 제어로봇시스템학회:학술대회논문집
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    • 1998.10a
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    • pp.513-518
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    • 1998
  • In this paper, a robust fault-tolerant control scheme for robot manipulators overcoming actuator failures is presented. The joint(or actuator) fault considered in this paper is the free-swinging joint failure and causes the loss of torque on a joint. The presented fault-tolerant control framework includes a normal control with normal(non-failed) operation, a fault detection and a fault-tolerant control to achieve task completion. For both no uncertainty case and uncertainty case, a stable normal con-troller and an on-line fault detection scheme are presented. After the detection and identification of joint failures, the robot manipulator becomes the underactuated robot system with failed actuators. A robust adaptive control scheme of robot manipulators with the detected failed-actuators using the brakes equipped at the failed(passive) joints is proposed in the presence of parametric uncertainty and external disturbances. To illustrate the feasibility and validity of the proposed fault-tolerant control scheme, simulation results for a three-link planar robot arm with a failed joint are presented.

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Effect of thermal gradients on stress/strain distributions in a thin circular symmetric plate

  • Aleksandrova, Nelli N.
    • Structural Engineering and Mechanics
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    • v.58 no.4
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    • pp.627-639
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    • 2016
  • The analysis of thermally induced stresses in engineering structures is a very important and necessary task with respect to design and modeling of pressurized containers, heat exchangers, aircrafts segments, etc. to prevent them from failure and improve working conditions. So, the purpose of this study is to investigate elasto-plastic thermal stresses and deformations in a thin annular plate embedded into rigid container. To this end, analytical research devoted to mathematically and physically rigorous stress/strain analysis is performed. In order to evaluate the effect of logarithmic thermal gradients, commonly applied to structures which incorporate thin plate geometries, different thermal parameters such as temperature mismatch and varying constraint temperature were introduced into the model of elastic perfectly-plastic annular plate obeying the von Mises yield criterion with its associated flow rule. The results obtained may be used in sensitive to temperature differences aircraft structures where the thermal effects on equipment must be kept in mind.