• 제목/요약/키워드: survey on the level of satisfaction

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병원 게시물 개선을 통한 병원 만족도 향상 방안 연구 - 실태 분석 및 환자 만족도 조사를 통하여 (How to Improve Hospital Satisfaction through Improvement of Hospital Bulletins - Through case study and patient satisfaction survey)

  • 이승지;권영미;전수연
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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    • 제27권2호
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    • pp.49-56
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    • 2021
  • Purpose: This study aims to provide a way to improve hospital satisfaction through improvement of hospital bulletins based on the analysis of the actual condition of hospital bulletins and satisfaction analysis for patients. Methods: First, a case study is conducted. After setting the analysis items based on previous studies and case study, a satisfaction survey is conducted on patients and statistical analysis is performed. Results: As a result of factor analysis, factors were classified into four categories: legibility, visibility, effectiveness, and frequency. As a result of the importance analysis through multiple regression analysis of four factors affecting hospital satisfaction, the importance of the "legibility" factor was the highest, followed by the "frequency", "effectiveness", and "visibility". As a result of the satisfaction analysis of the bulletins in the study site, the "visibility" factor was the highest, followed by "legibility", "effectiveness", and "frequency". Implications: In order to improve hospital satisfaction, the improvement of factors of high importance should be considered first. In other words, in hospital bulletins, legibility and frequency should be considered first. In addition, hospital satisfaction can be maximized by improving the level of factors and variables that are low in the satisfaction survey by factor.

인터넷 게임중독이 불안을 매개로 삶의 만족도에 미치는 영향: 중국 하얼빈 지역 남자 대학생을 중심으로 (The Mediating Effect of Anxiety on the Relationship between Internet Game Addiction and Life Satisfaction: Focusing on Male University Students in Harbin, China)

  • 최운선
    • 한국가족복지학
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    • 제23권4호
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    • pp.613-632
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    • 2018
  • The purpose of this study is to review Chinese policy on internet game addiction, and understand the level of internet game addiction, anxiety, and life satisfaction levels, and examine how game addiction affects life satisfaction with anxiety as a medium among male university students in China. In order to achieve the goals of the study, a survey was conducted on 240 male university students in Harbin, China. The research results are as follows. First, the internet game addiction level of male university students was at a relatively low level. Only 2.9% scored over 36 points, the litmus test for the category of clinical criterion, whereas the majority belonged to the general user group. Meanwhile, anxiety was at an intermediate level, along with a relatively high level of life satisfaction. Next, internet game addiction showed a positive correlation with anxiety, and a negative correlation with life satisfaction level. A negative correlation was found between anxiety and life satisfaction level. Lastly, anxiety was found to play a complete mediation role, as a mediator variable between internet game addiction and life satisfaction level. Based on the above results, policy and practical suggestions are proposed to improve the mental health of university students and to prevent and treat game addiction within China.

제주지역 여고생의 교복 변형에 따른 치수 및 교복만족도에 관한 연구 (A Study on the Size of the Alterated School Uniforms of High School Girls in Cheju and the Level of Their Satisfaction)

  • 권숙희;김혜정
    • 한국생활과학회지
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    • 제11권4호
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    • pp.401-413
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    • 2002
  • The purpose of this study was to survey the high school girls' alteration of school uniforms concerned about both size satisfaction and dissatisfaction and to improve the size of school uniforms. The subjects were 1,007 girls attending high schools in Cheju. The questionnaire survey was done from July 8th to Sep. 21th, 2001. According to the survey, 67.3 percentile of the interviewed girls alterated their uniforms. It was appeared that they alterated skirts more than blouses as a way of shortening. The main reason of alteration is ill-fitting uniforms, most of girls had a positive idea to alterate uniforms. Dissatisfaction of uniforms is mainly caused by the large size not by the small size. It was appeared that dissatisfaction rate of skirt was higher than that of blouse. The large part of dissatisfaction was appeared on waist circumference of blouse and hem circumference of skirt. The girls who experienced alterating the part of uniforms such as waist circumference of skirt, skirt length and hem circumference had high satisfaction rate. And a result of analyzing the level of satisfaction with uniforms-size-satisfaction/dissatisfaction showed the significant differences in fashion, factors-aesthetics and factors-activity of skirt and blouse.

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키즈카페의 유형별 공간특성과 이용자 만족도 분석 연구 (A Study on the Spatial Characteristics and the User's Satisfaction by Types of the Kids Cafes)

  • 문자영;신경주
    • 한국실내디자인학회논문집
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    • 제21권6호
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    • pp.23-34
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    • 2012
  • There is a demand for a complex cultural space of play, leisure and education, a kids cafe, which will replace a playground just for kids as awareness for the need of a space where parents can spend leisure time with their own children and can take a rest grows, Thus, this study aims to find features for user satisfying kids cafes by conducting observations of the kids cafes and user survey. This study selected 12 kids cafes, 3 kids cafes per type (play focused, cafe or restaurant focused, education focused, multipurpose focused), in Seoul which were built after 2007 and conducted surveys on space planning and spatial characteristics by users and types and the level of satisfaction. As a result, the play focused kids cafes are used the most and the multipurpose focused kids cafes are used the second most. So the reason for using kids cafes is for the play of children. Also the overall satisfaction level for kid cafes were above the average except for the price. The result of this study showed that there was differences of satisfaction based on the type of user satisfaction, size of children space, finishes, colors, furniture and accessories, sanitary conditions. For the overall satisfaction, users were satisfied with the interior space, however, users were unsatisfied with functional parts, such as toys, foods and educational program. The results of the analysis showed that based on the types of the kids cafes, users' satisfaction rate for space size for the children, finishes, colors, furniture and accessories, sanitary conditions were different and for the functional parts, the satisfaction rate was different in all aspects. Also, in overall, the educational focused type users showed higher satisfaction rate than other users. Finally, the level of satisfaction is different by type of kids cafes and we have to consider the level of satisfaction of the users in order to plan kids cafes which meet the demand of the users.

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서울시 초등학교 영양사의 직무중요도 및 직무만족도 분석 (Job Importance and Job Satisfaction among Elementary School Foodservice dietitians in Seoul)

  • 장은재
    • 한국식생활문화학회지
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    • 제16권5호
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    • pp.423-430
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    • 2001
  • The facts of job satisfaction and their perceived importance among elementary school foodservice dietitians were assessed. The survey instrument consisted of three parts: the job satisfaction survey was used to measure facets of job satisfaction and the level of total satisfaction; perceived importance questions for corresponding job facets; and demographic items. A survey of school food service operations was undertaken and detailed information was collected from 170 dietitians. The collected data were processed using the SPSS package program for descriptive analysis and analysis of valiance. School foodservice dietitians' importance and satisfactions scores on their job and working environment were 4.25 and 2.83, respectively. The respondents rated the subscales of 'communication' and 'nature of work' the highest and the subscales of 'pay' and 'working environment' the lowest The results of facet satisfaction scores and corresponding perceived importance scores were paired to be plotted on the Importance-Performance Analysis Grid. IPA grid was used to provide a strategy for food service managers to counteract dietitian dissatisfaction.

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가족의 지지가 장애노인의 삶의 만족도에 미치는 영향 (The Effects of Family Support on the Life Satisfaction of Elderly with Disabilities)

  • 이익섭;윤경아
    • 한국사회복지학
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    • 제45권
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    • pp.315-340
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    • 2001
  • The purpose of study is to examine the effects of family support on the life satisfaction of elderly with disabilities and provide a ground necessary to improve it. Research was conducted on 167 elderly with hearing, visual and physical disabilities aged over 60 who were living in Seoul and Pusan. Telephone survey, sign language and interview, in accordance with types of disability, were adopted to collect data effectively. That is telephone survey was used for elderly with visual impairment whereas face-to-face interview for physical impairment and sign language for hearing impairment by volunteers. Collected data were analyzed, using hierarchical regression analysis. This study utilized two different models, direct effect model and buffering effect of social support in order to examine the effects of familial support on the life satisfaction of elderly with disabilities. Research findings suggest that the level of life satisfaction appeared to be low in general among elderly with disabilities and emotional family support exerted a positive effect on life satisfaction. In addition, it is empirically supported that emotional family support buffered the negative effect of economic limitations on life satisfaction. In other words, the effects of economic limitations as stress factor decreased with the increase in the frequency of emotional support, however, the level of life satisfaction decreased at a mercy of the stress factor of economic limitations with the decrease in the frequency of emotional support. Finally, this paper attempted to provide some alternatives to effectively improve life satisfaction among elderly with disabilities based on empirical findings.

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공동주택 리모델링 사업의 업무별 중요도 및 만족도 조사 (A Research about Importance and Satisfaction in Each Tasks on Apartment Remodeling)

  • 오지섭;최윤기
    • 대한건축학회논문집:구조계
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    • 제34권6호
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    • pp.35-43
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    • 2018
  • As rapid increasing of domestic apartments, decline of the market value of the old apartment and to be announced policy by government are re-lighting to be insufficient growth than the past 15 years in market of apartment remodeling. In this study, research the conflicts on apartment remodeling project and analysis of importance and satisfaction by survey. Also, the survey was being progressed for every participant who are related in an apartment remodeling project. After this study, this study will propose basic data for effective way to improve on apartment remodeling project. For this purpose, generalize the project stage level by level. And analysis status of business progress to be felt from participants of project. According to the results by a survey, the each result of elements can be a reference value for a good way of apartment remodeling to proceed and improve.

지역사회주민의 생활 만족도와 이에 영향을 미치는 건강관련요인 연구 (Life Satisfaction of Residents in Regional Community and Affecting Health Related Variables)

  • 구현진;남철현;정호윤;하순희;배현숙;정현숙;이화수
    • 대한예방한의학회지
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    • 제12권2호
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    • pp.101-114
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    • 2008
  • The current study was conducted to produce basic data for the policy establishment to improve the life satisfaction of residents in regional communities. The study subjected total 1,400 residents living in youngnam province in our nation for the survey by using convenience sampling. The survey took about 4 months started from March 1, 2007 to June 30, 2007. The abstract and conclusion of the result could be summarized as in below. 1. In subjective health status, 45.4% responded as normal, and the health status scored $2.68{\pm}0.67$ in 5 point scale(53.6 in 100 point scale). 2. The level of life satisfaction was found to show the score of $19.57{\pm}3.39$ in 30 point scale(65.2 in 100 point scale). Characteristically, the highest score was found in male in both age groups younger than 19 and in 20s, but lowest score was found in the age group in 40s(p<0.001). In the level of life satisfaction, 29.6% responded as satisfactory and 11.9% responded as not satisfactory. 3. In reviewing the life satisfaction by the health related characteristics, 65.7% of whom responded as very healthy answered satisfactory in life, and the life satisfaction was significantly high in peoples who do not smoke. However, the level was significantly higher in alcohol drinker than no alcohol drinker. People who have enough sleep tended to satisfy in their life, and the life satisfaction level of whom have leisure turned out to show superiorly high satisfaction level. 4. As the variables affecting on the life satisfaction, sex, age, education level, marital status, health status, stress level, life satisfaction level, healthy life activities and depression level were found, and the influence of these variables was 19.6%. As the above results demonstrate, the life satisfaction of residents in regional community was proportional to health status and highly affected by daily health life. So, the more attentions have to be made on health management and the self effort should not be neglected. Especially, since stress, depression level and leisure life did have effects on life satisfaction, more attentions have to be made on stress solving and on the development of leisure life programs. For the goal, the governments, related private organizations and specialized workforces have to make integrated efforts along with the health improvement project in large perspectives.

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Consumer Satisfaction Survey on Health Care Convergence College Students at a University

  • CHOI, Eun-Mee
    • 웰빙융합연구
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    • 제4권4호
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    • pp.1-14
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    • 2021
  • Purpose: This study aims to measure the level of satisfaction with the overall education of current students, who are major consumers of education by department at the Health Care Convergence University, and to establish development strategies such as improving education quality and satisfaction by deriving problems and improvements. Research design, data and methodology: This study drew conclusions through secondary data analysis based on data surveyed by the Educational Performance Management Center of a university in the academic year of 2020. The target of the education consumer satisfaction survey was 470 students of the College in the academic year 2020. Frequency analysis and correlation analysis were applied to the data using the statistical package program SPSS 25 version. Results: In the major curriculum satisfaction survey, the department with the highest score was optics and optics, 4.11, and the department with the lowest score was medical IT, 3.29. Conclusions: The department with the highest correlation in the correlation analysis result of the demand survey by department was the Department of Medical Management and the Department of Medical IT, with a correlation coefficient r=0.984, and the lowest correlation in the correlation analysis result of the demand survey by department was the Department of Medical IT and Dental Hygiene, with a correlation coefficient r= -0.085.

소도시 온천 관광객 서비스 질 평가모형개발 - 수안보 온천을 중심으로 - (A Study on the Development of Evaluation Model for Hot Spring Water Tourist Service Quality in Small City - Focused on the Suanbo Hot Spring Water -)

  • 윤장열;진장원;김태호
    • 한국농촌건축학회논문집
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    • 제11권2호
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    • pp.29-36
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    • 2009
  • The recently research shows that the many tourists of Suanbo hot spring waters haven't satisfied the service. These reasons due to that they did not properly consider the satisfaction of tourists' services and index. However, satisfaction level of hot spring waters tourists is interacted complicatedly with various factors, the interactions are not easily identified. A structural equations model is adopted to capture the complex relationships among variables. In the model estimation, we used 140 survey data of Suanbo hot spring waters tourists. The SEM with several factors mentioned above as exogenous variables shows that they have complex and strong relationships. As results of a SEM, it was shown that variables influencing in pleasance are surrounding scenery, clean condition inside hot springs and congestion for use in satisfaction level most. Secondly, in case of kindness, attitudes of employees influence in satisfaction level most, followed by attitudes of residents and kindness of employees. Thirdly, in case of information, it was shown guidance on internal roads influencing in satisfaction level most, followed by guidance on owner drivers, guidance on surrounding tourist attractions and guidance on public transportation. Finally, a variable influencing in accessibility most is satisfaction level of public transportation.

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