• 품질경영학회지
• /
• 제36권4호
• /
• pp.47-55
• /
• 2008

This study describes the creation of a scale to measure standardization for service encounter process. Measuring standardization of service encounter process is devided into manual level and action level. We investigate the relative impact of process standardization about service quality, job satisfaction and labor productivity. Our findings indicate that action level of service encounter process standardization is more important than manual level, and its process standardization positively affects service quality, job satisfaction and labor productivity positively.

• 한국전자거래학회:학술대회논문집
• /
• 한국전자거래학회 2001년도 International Conference CALS/EC KOREA
• /
• pp.277-288
• /
• 2001

Nowadays, for the competitive power of an enterprise, there are many attempts to implement information system that could support business innovation by business process re-engineering. However, there is no effort to standardize the core business processes of enterprise based on standards of data, documents. These facts make it difficult to introduce and implement enterprise information system designed by business processes of the higher level. Therefore, standardization of business process by analyzing the functionality and relationships among them are important and necessary. The results of our research are summarized as process-driven standardization (standardization of core business processes) and development of a repository. In process-driven standardization, we proposed the reference model by analyzing the business processes of the leading enterprises for core business processes. The reference model focuses on core business processes, such as sales management, procurement management, production management, logistics management, and customer support in manufacturing industry. We developed a knowledge-based system as a repository for a integrated management system of business process. And this repository was built up web-based system for the purpose of both reference and management.

• 경영과학
• /
• 제11권3호
• /
• pp.129-151
• /
• 1994

This paper focuses on method of setting priorities for telecommunications Standardization in which usually includes prioritization, resource allocation, standardization schedule for each SWA is based on prioritization of SWAs. We mainly used the Analytic Hierarchy Process(AHP) and a modified Delphi technique as a method for planning process. Recently, rapid technology evolution in telecommunications fields increases the necessity of developing more and more new standards. Also increased complexity of technologies makes standards more complicated, more specified and more thick than the past ones. As a result, the number of SWAa(Standardization Work Areas) and SWIs(Standardization Work Iterms) is being increased continuously. Furthermore, rapid telecommunication environment changes such as deregulation, liberalization, privatization, regionalization, and globalization surrounding telecommunications standardization grows increasingly important. To cope with these challenges and to make the more efficient use of the limited standardization resources, i.e., time, financial, personal resources, we will suggest logical and rational approach that is a backbone of strategic plan for telecommunication standardization. The telecommunication standardization planning process involves a MCDM(Multi-Criteria Decision Making) process. The Analytic Hierarchy Process(AHP) is a kind of MCDM approach. Our method is based on a combination of a modified Delphi technique and an application of AHP(spreadsheet model). Analyzed data from Delphi technique is used as inputs to AHP. In addition we also focus on the technique how to combine group judgments and to handle a large number of comparisons.

• 한국경영과학회:학술대회논문집
• /
• 대한산업공학회/한국경영과학회 1995년도 춘계공동학술대회논문집; 전남대학교; 28-29 Apr. 1995
• /
• pp.847-864
• /
• 1995

In this paper we present an integrated methodology for strategic planning in telecommunications standardization. Especially this paper focuses on the method of setting priorities for telecommunications SWAs(Standardization Work Areas) and related SWls(Standardization Work Items). To make a strategic plan for telecommunications standardization in which usually includes prioritization, resource allocation, standardization schedule for each SWA is based on prioritization of SWAs. Our methodology integrated various existing methods including the Analytic Hierarchy Process(AHP) and a modified Delphi technique. Recently, rapid technology evolution in telecommunications fields increases the necessity of developing more and more new standards. Also increased complexity of those technologies makes standards more complicated, more specified and more thick than the past ones. As a result, the number of SWAs and SWIs are being increased constantly. Furthermore, rapid telecommunication environment changes such as deregulation, liberalization, privatization, regionalization, and globalization surrounding standardization bring about new challenges and opportunities. Due to all these trends, strategic planning for telecommunications standardization grows more and more important. To cope with these challenges and also to make the more efficient use of the limited standardization resources including time, financial, human resources, we suggest more logical and rational approach that will be a backbone of strategic plan for telecommunications standardization. The telecommunications standardization planning process involves a MCDM(Multi-Criteria Decision Making) process. The Analytic Hierarchy Process(AHP) is a kind of MCDM approaches. Our method is based on a combination of a modified Delphi technique and an application of AHP(Liberator's spreadsheet model). Analyzed data from Delphi technique is used as inputs to ABP. In addition, we also focus on the technique how to combine group judgments and to handle a large number of comparisons. We present analyzed results including Pilot and Full Scale Survey according to the proposed process. The result of this study will be useful input for telecommunications standardization policy making and practical implementation.

• 한국IT서비스학회지
• /
• 제14권1호
• /
• pp.85-98
• /
• 2015

As we enter the technology and knowledge-intensive era, standardization has become a key element to increase the sustainability of companies. However, standardization activities have not been proceeded well due to lack of relevant information, financial and human resources and complexity of the authentication process. Thus, in this paper, we analyze the effect of understanding the internal and external standard trends surrounding companies and recognizing the difficulties of standardization process on the needs of standard/standardization education. We suggest an experiment model and associated variables for analysis based on the previous studies. The analysis results from 1,000 companies that belong to telecommunication industry and electrical and electronics industry showed positive relationships among these three variables. Furthermore, we propose major policy directions for increasing standardization effect.

• 산업경영시스템학회지
• /
• 제33권3호
• /
• pp.192-198
• /
• 2010

To maximize effectiveness of standardization activities, it is essential to set priorities for determined standardization work items in the next generation internet protocol television (NG-IPTV) technologies. In this study, the analytic hierarchy process(AHP) is employed and applied to ranking of NG-IPTV standardization work items as a multi-criteria decision making tool which involves comprehensive surveys. Survey results are analyzed and we identified a useful three level segmentation of standardization strategic plan which shows standardization work item priorities.

• 인터넷정보학회지
• /
• 제8권3호
• /
• pp.49-58
• /
• 2007

The IPTV Standardization work being done by the ITU-T in collaboration with other SDOs and telecommunication companies. Currently IPTV services are provided with no global standards and interoperability. ITU-T leads the process of IPTV standardization. We used the ITU-Ts working documents which were publically available to investigate the direction of IPTV standardization process. Many things including architecture, services, service requirements, codec and error correction mechanisms etc already defined through recommendations. But still there is effort going on to standardize the complete IPTV system.

• 산업경영시스템학회지
• /
• 제19권40호
• /
• pp.53-68
• /
• 1996

This paper focuses on the method of setting priorities for telecommunications standardization work areas (SWAs) and standardization work items (SWIs), detailed sub-areas of each SWA. It is based on prioritization of SWAs to make a strategic plan that usually includes prioritization, resource allocation and standardization schedules for each SWA in telecommunications field. We applied the simple Delphi technique and the Analytic Hierarchy Process (AHP) to the prioritization process. We also introduce 0-1 integer programming for resource allocation using the AHP result. We present analyzed results according to the proposed process. The result of this study will be useful input for telecommunications standardization policy making and practical implementation.

• 기록학연구
• /
• 제4호
• /
• pp.131-161
• /
• 2001

This paper is to examine the bibliographical description of the revolutionary historical archives and the standardization of the archives management in China. The standardization in the field of records and archives management was not initiated on its own way but as a part of national - leveled standardization. As a first step National Committee on Technical Standardization of Literature was established, followed by the establishing of Committee on Technical Standardization of Micro - filming and Committee of Technical Standardization of Paper Form. The standardization of the records and archives management was carried out in the context of functions of these three committees. In 1983 the standardization in the sphere of records and archives management speeded up, when the National Archives Administration formed small organizations which led the standardization work all over the country. A committee of standardization originated from small organizations and it brought a great progress of the standardization. If some opinions on standardization were submitted from records offices or related offices, they were examined by the committee of standardization. The opinions that were submitted by the committee of standardization were examined by the National Archives Administration which proclaimed it officially. The Chinese government commenced to establish the bibliographical data centre for historical archives and materials on the basis of this process of standardization. In the case of the revolutionary historical archives the description was made on the level of sources(provenance), which was sent to the bibliographical data centre for historical archives and materials. The Chinese government set digitalizing as a goal in records and archives management in the middle of 1990's. It was regulated that the description of records item that should be transferred to the center must be digitalized. However, the description of the file level was not made separately being reflected in the process of description of item level. (The second part of the paper will be released in the next volume).

• 기술혁신학회지
• /
• 제19권3호
• /
• pp.572-603
• /
• 2016

본 연구는 일반적인 현상으로서의 표준정책을 과학기술 연구를 수행하는 과학자들의 입장에서 이해하고, 과학자들의 인식 및 행태 속에 투영 된 표준정책을 질적으로 탐구한다. (1) 융합 R&D 부문에서 표준정책의 방향성과 (2) 그러한 표준화 방향성을 위해 정부의 역할과 융합 R&D 연구자들의 역할을 탐색하였다. 15명의 융합 R&D 과학자들과의 인터뷰 분석 결과, 융합 R&D에서의 표준화는 분명 일반 R&D에서의 그것과는 차이가 있었고, 융합 R&D현장에서의 표준화 고민이 복합적이고 다양하다는 점을 엿볼 수 있었다. 융합 R&D와 표준의 관계에서 융합기술결과에 대한 낮은 예측가능성으로 인해, 기술의 경쟁력 및 객관성을 확보하기 위하여 R&D를 일정기간 수행한 다음, 기술의 표준화 업무가 진행되는 것이 일반적인 융합 R&D와 표준의 관계로 해석해 볼 수 있었다. 우리나라의 국가표준정책이 취해야 할 정책 방향성은 "민간(시장) 주도의 표준 리드"로 압축된다. 정부는 공공부문에 대한 것은 정부 주도의 표준화를 진행하고 민간 부문에 대한 것은 최대한 민간 자율에 맡겨 자연스럽게 글로벌 표준을 선도하도록 환경을 조성해 주는 것이 필요하다. 이렇듯, 국가표준정책에서 정부의 역할은 "조력자"의 역할로 요약된다.