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A Study on the Influence of the Perceived Service Quality on the Customer's Loyalty - Focusing on the Service Industry Consumers (지각된 서비스품질이 고객충성도에 미치는 영향에 관한 연구 : 서비스 산업 고객을 대상으로)

  • Do, Hyun-Ok
    • Journal of Industrial Convergence
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    • v.13 no.2
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    • pp.25-37
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    • 2015
  • The purpose of this study is about the influence of the Service quality on the customer loyalty depending on the customer value(social and psychological value, functional value) because of the dynamic business environment is react quickly and flexibly, many of today's companies are required to consult an expert. According to the circumstances, Service Firms(Hotel) should be provide a differentiated service for each customer. And this paper attempt to theoretical organize and take advantage of practical in Service industry. The questionaries of 154 from the companies which have received Service in 3 years in the metropolis and small and medium-sized cities were used to test hierarchical regression model with mediating effects of customer value between Service quality and Customer loyalty by SPSS(PASW) 18.0 version. From these analyses, the following results were obtained: First, social-psychological value have partially mediated effect on the tangibility, responsibility, assurance and customer loyalty. Second, functional value have partially mediated effects on the between tangibles, reliability and customer loyalty. The result suggests that 'tangibility', 'reliability', 'responsibility', 'assurance', 'empathy' are the most important factors to affect customer loyalty, and there are partially mediated effects of customer intention between Service quality and Customer loyalty. In conclusion, to improve the specific and actual meaning and value about the Hotel service quality and to give the suggestions on the Hotel's marketing communication by understanding the customer action.

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Cost Management of Ecotourism Programs: A Case Study of the Community Enterprises in Thailand

  • DUNGTRIPOP, Wilawan;SRISUWAN, Praphada
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.181-193
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    • 2021
  • Thailand's tourism industry contributed to over three trillion baht in 2019. Tourist attractions across Thailand attract tourists around the world with their natural scenery, lifestyles, and cultures, especially in those called "second-tier cities". Community enterprises play a vital role to drive the tourism industry to local areas. However, most community enterprises lack professional accounting knowledge. This research aims to provide guidelines for ecotourism cost management of community enterprises in Thailand. Participatory Action Research (PAR) was employed to investigate the current circumstances of the Banlaem enterprise by using in-depth interviews to identify problems in cost management. Then, the focus and small group meetings were organized to monitor and evaluate solutions. The results reveal that the cost of VIP-Two Days trip was generating the highest net profit and margin, followed by VIP-One Day trip, but net losses were detected on the Students-One Day trip, even though income was greater than the variable costs, revenues didn't cover fixed costs. Thus, accounting knowledge could be a major concern of these enterprises. They should systematically record revenues and expenses, set appropriate labor costs, reduce production costs by using seasonal seafood and make use of vegetables in their gardens, and price products according to their production costs.

Identification and molecular characterization of doublesex and mab-3-related transcription factor(dmrt) in brackish water flea, Diaphanosoma celebensis, exposed to bisphenol analogs

  • Cho, Hayoung;Jeon, Min Jeong;Lee, Young-Mi
    • Korean Journal of Environmental Biology
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    • v.39 no.2
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    • pp.160-168
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    • 2021
  • Doublesex and mab-3 related transcription factor(dmrt) play crucial roles in sex determination and sex differentiation in vertebrates and invertebrates. Although dmrt genes have been identified in vertebrates, little is known about aquatic invertebrates. In this study, two dmrt genes, namely, Dc_dmrt93B and Dc_dmrt99B, were identified from brackish water flea, Diaphanosoma celebensis. Transcriptional changes were observed in the dmrt genes when the flea was exposed to bisphenol(BP), an endocrine disruptor. Sequence and phylogenetic analyses showed that both dmrt genes contained two conserved domains, namely, DM and DMA, closely clustered with those of Daphnia spp. Additionally, a significant increase in the Dc_dmrt99B mRNA expression level was observed upon exposure to intermediate concentrations of BP (bisphenol A>bisphenol S=bisphenol F, p<0.05), while the expression of Dc_dmrt93B mRNA was slightly modulated. These findings imply that the two dmrt genes may be involved in sex differentiation of D. celebensis. Furthermore, it was found that the ability of BP to modulate dmrt genes could affect development and reproduction. This study provides a basis for understanding the function of the dmrt genes and the molecular mode of action of BP in small crustaceans.

Temperature Effect On Warm Deep Drawability of Rectangular Cup Using Local Heating of Dies (금형의 국부적인 가열에 의한 사각통의 온간 디프로드로잉 성형성에 미치는 온도의 효과)

  • Kim, Chang-Ho;Park, Dong-Hwan;Kang, Sung-Soo
    • Journal of the Korean Society for Precision Engineering
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    • v.13 no.5
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    • pp.53-59
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    • 1996
  • Warm deep drawing of single-action dies using local heating has appeared to be an alternative attractive production method of multi-operation die sets generally used at room temperature in deep drawing of rectangular cup. Uniaxial tensile tests and deep drawing tests of various materials are carried out and the effect of temperature on tensile properties and drawability are examined at temperatures up to 200 .deg. C under three kinds of lubricants of teflon film, vinyl film and drawing oil. Good formability is achieved when punch and die temperature were differentiated intentionally in order to get large tensile strength(TS) at punch shoulder protion and small TS at die side. Throughout the experiments, it has been shown that the limiting drawing height of STS316L was increased with heating die and blank holder at 100 .deg. C, but that of STS430 wasn't. When vinyl or teflon film was attached on the plates, the drawability was increased considerably.

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Dependence of Na+ leakage on intrinsic properties of cation exchange resin in simulated secondary environment for nuclear power plants

  • Hyun Kyoung Ahn;Chi Hyun An;Byung Gi Park;In Hyoung Rhee
    • Nuclear Engineering and Technology
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    • v.55 no.2
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    • pp.640-647
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    • 2023
  • Material corrosion in nuclear power plant (NPP) is not controlled only by amine injection but also by ion exchange (IX) which is the best option to remove trace Na+. This study was conducted to understand the Na+ leakage characteristics of IX beds packed with ethanolamine-form (ETAH-form) and hydrogen-form (H-form) resins in the simulated water-steam cycle in terms of intrinsic behaviors of four kinds of cation-exchange resins through ASTM test and Vanselow mass action modeling. Na+ was inappreciably escaped throughout the channel created in resin layer. Na+ leakage from IX bed was non-linearly raised because of its decreasing selectivity with increasing Na+ capture and with increasing the fraction of ETAH-form resin. Na+ did not reach the breakthrough earlier than ETAH+ and NH4+ due to the increased selectivity of Na+ to the cation-exchange resin (H+ < ETAH+ < NH4+ ≪ Na+) at the feed composition. Na+ leakage from the resin bed filled with small particles was decreased due to the enhanced dynamic IX processes, regardless of its low selectivity. Thus, the particle size is a predominant factor among intrinsic properties of IX resin to reduce Na+ leakage from the condensate polishing plant (CPP) in NPPs.

Myanmar Traditional View on Civil Society

  • Thant, Mo Mo
    • SUVANNABHUMI
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    • v.5 no.2
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    • pp.67-80
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    • 2013
  • A widely shared view identifies civil society with the set of nonprofit or nongovernmental organizations. This tradition reflects a long history of social theory viewed in institutional terms. Myanmar society has developed, mainly based on Buddhist culture and tradition. Buddhist practice necessitates public validation within an economy of merit in which moral action earns future rewards. Myanmar private voluntary associations have, since ancient times, played a vital role in achieving social purposes. Buddhist monasteries were the main education institutions in Myanmar. Until today, monastic schools, or monastic education centers as they are often called, have been the most important civil-society institutions bridging the accessibility gap in the state-run education system in government-controlled areas. Apart from social or community based that serve for public health in Myanmar there has been a number of religious organizations serving for the same. Moreover there appeared an association to very differently help those who need much urgent help. Since military coup in 1962, however, successive regimes have sought to stamp out civil society and permit only state-controlled organizations. Civil society re-emerged during the nation-wide pro-democracy demonstrations in 1988. After 1988 civil societies are allowed as like a political party to form. Now a day some civil societies have worked to start small-scale projects addressing local problems, but they must stay clear of politics.

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Genome-Wide Comprehensive Analysis of the GASA Gene Family in Peanut (Arachis hypogaea L.)

  • Rizwana B.Syed Nabi;Eunyoung Oh;Sungup Kim;Kwang-Soo Cho;Myoung Hee Lee
    • Proceedings of the Korean Society of Crop Science Conference
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    • 2022.10a
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    • pp.231-231
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    • 2022
  • The GASA protein (Gibberellic acid-stimulated Arabidopsis) are family of small cysteine-rich peptides found in plants. These GASA gene family mainly involved in biotic/abiotic stress responses and plant development. Despite being present in a wide plant species, their action and functions still remain unclear. In this study, using the in-silico analysis method we identified 41 GASA genes in peanuts (Arachis hypogaea L.). Based on the phylogenetic analysis 41 GASA genes are classified in the four major clusters and subclades. Mainly, clusters IV and III comprise the majority of GASA genes 15 and 11 genes respectively, followed by cluster I and cluster II with 9 and 6 genes respectively. Additionally, based on in-silico analysis we predicted the post-transcriptional and post-translational changes of GASA proteins under abiotic stresses such as drought and salt stress would aid our understanding of the regulatory mechanisms. Hence, a further study is planned to evaluate the expression of these GASA genes under stress in different plant tissues to elucidate the possible functional role of GASA genes in peanut plants. These findings might offer insightful data for peanut advancement.

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Particle filter approach for extracting the non-linear aerodynamic damping of a cable-stayed bridge subjected to crosswind action

  • Aljaboobi Mohammed;Shi-Xiong Zheng;Al-Sebaeai Maged
    • Wind and Structures
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    • v.38 no.2
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    • pp.119-128
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    • 2024
  • The aerodynamic damping is an essential factor that can considerably affect the dynamic response of the cable-stayed bridge induced by crosswind load. However, developing an accurate and efficient aerodynamic damping model is crucial for evaluating the crosswind load-induced response on cable-stayed bridges. Therefore, this study proposes a new method for identifying aerodynamic damping of the bridge structures under crosswind load using an extended Kalman filter (EKF) and the particle filter (PF) algorithm. The EKF algorithm is introduced to capture the aerodynamic damping ratio. PF technique is used to select the optimal spectral representation of the noise. The effectiveness and accuracy of the proposed solution were investigated through full-scale vibration measurement data of the crosswind-induced on the bridge's girder. The results show that the proposed solution can generate an efficient and robust estimation. The errors between the target and extracted values are around 0.01mm and 0.003^o, respectively, for the vertical and torsional motion. The relationship between the amplitude and the aerodynamic damping ratio is linear for small reduced wind velocity and nonlinear with the increasing value of the reduced wind velocity. Finally, the results show the influence of the level of noise.

Immune Checkpoint Inhibitors in 10 Years: Contribution of Basic Research and Clinical Application in Cancer Immunotherapy

  • Jii Bum Lee;Hye Ryun Kim;Sang-Jun Ha
    • IMMUNE NETWORK
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    • v.22 no.1
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    • pp.2.1-2.22
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    • 2022
  • Targeting immune evasion via immune checkpoint pathways has changed the treatment paradigm in cancer. Since CTLA-4 antibody was first approved in 2011 for treatment of metastatic melanoma, eight immune checkpoint inhibitors (ICIs) centered on PD-1 pathway blockade are approved and currently administered to treat 18 different types of cancers. The first part of the review focuses on the history of CTLA-4 and PD-1 discovery and the preclinical experiments that demonstrated the possibility of anti-CTLA-4 and anti-PD-1 as anti-cancer therapeutics. The approval process of clinical trials and clinical utility of ICIs are described, specifically focusing on non-small cell lung cancer (NSCLC), in which immunotherapies are most actively applied. Additionally, this review covers the combination therapy and novel ICIs currently under investigation in NSCLC. Although ICIs are now key pivotal cancer therapy option in clinical settings, they show inconsistent therapeutic efficacy and limited responsiveness. Thus, newly proposed action mechanism to overcome the limitations of ICIs in a near future are also discussed.

Seismic performance of hybrid isolation plate-shell integrated concrete LSS

  • Lei Qi;Xuansheng Cheng;Shanglong Zhang;Yuyue Bu;Bingbing Luo
    • Earthquakes and Structures
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    • v.27 no.1
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    • pp.57-67
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    • 2024
  • To assess the seismic performance of Plate-Shell Integrated Concrete Liquid-Storage Structure (PSICLSS), a scaled test model was constructed. This model incorporated a hybrid isolation system, which combined shape memory alloy (SMA), lead-cored rubber isolation bearing (LRB) and sliding isolation bearing (SB). By conducting shaking table test, the dynamic responses of both non-isolated and hybrid-isolated PSICLSS were analyzed. The results show that the hybrid isolation system can effectively reduce the acceleration and displacement responses of the structure. However, it also results in an increase in local hydrodynamic pressure and liquid sloshing height. Under extreme earthquake action, the displacement of isolation layer is small. When vertical ground motion is taken into account, the shock absorption rate of horizontal acceleration decreases. The peak hydrodynamic pressure increases significantly, and the peak hydrodynamic pressure position also changes. The maximum displacement of isolation layer increases, the residual displacement decreases.