• Journal of Intelligence and Information Systems
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• v.19 no.3
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• pp.113-125
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• 2013

Every company wants to know customer's requirement and makes an effort to meet them. Cause that, communication between customer and company became core competition of business and that important is increasing continuously. There are several strategies to find customer's needs, but VOC (Voice of customer) is one of most powerful communication tools and VOC gathering by several channels as telephone, post, e-mail, website and so on is so meaningful. So, almost company is gathering VOC and operating VOC system. VOC is important not only to business organization but also public organization such as government, education institute, and medical center that should drive up public service quality and customer satisfaction. Accordingly, they make a VOC gathering and analyzing System and then use for making a new product and service, and upgrade. In recent years, innovations in internet and ICT have made diverse channels such as SNS, mobile, website and call-center to collect VOC data. Although a lot of VOC data is collected through diverse channel, the proper utilization is still difficult. It is because the VOC data is made of very emotional contents by voice or text of informal style and the volume of the VOC data are so big. These unstructured big data make a difficult to store and analyze for use by human. So that, the organization need to automatic collecting, storing, classifying and analyzing system for unstructured big VOC data. This study propose an intelligent VOC analyzing system based on opinion mining to classify the unstructured VOC data automatically and determine the polarity as well as the type of VOC. And then, the basis of the VOC opinion analyzing system, called domain-oriented sentiment dictionary is created and corresponding stages are presented in detail. The experiment is conducted with 4,300 VOC data collected from a medical website to measure the effectiveness of the proposed system and utilized them to develop the sensitive data dictionary by determining the special sentiment vocabulary and their polarity value in a medical domain. Through the experiment, it comes out that positive terms such as "칭찬, 친절함, 감사, 무사히, 잘해, 감동, 미소" have high positive opinion value, and negative terms such as "퉁명, 뭡니까, 말하더군요, 무시하는" have strong negative opinion. These terms are in general use and the experiment result seems to be a high probability of opinion polarity. Furthermore, the accuracy of proposed VOC classification model has been compared and the highest classification accuracy of 77.8% is conformed at threshold with -0.50 of opinion classification of VOC. Through the proposed intelligent VOC analyzing system, the real time opinion classification and response priority of VOC can be predicted. Ultimately the positive effectiveness is expected to catch the customer complains at early stage and deal with it quickly with the lower number of staff to operate the VOC system. It can be made available human resource and time of customer service part. Above all, this study is new try to automatic analyzing the unstructured VOC data using opinion mining, and shows that the system could be used as variable to classify the positive or negative polarity of VOC opinion. It is expected to suggest practical framework of the VOC analysis to diverse use and the model can be used as real VOC analyzing system if it is implemented as system. Despite experiment results and expectation, this study has several limits. First of all, the sample data is only collected from a hospital web-site. It means that the sentimental dictionary made by sample data can be lean too much towards on that hospital and web-site. Therefore, next research has to take several channels such as call-center and SNS, and other domain like government, financial company, and education institute.

• The KIPS Transactions:PartD
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• v.9D no.1
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• pp.111-126
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• 2002

As the technical aspect of the web system development is, unlike the existing main frame or client/server environment, greatly influenced by the dynamic and variable factors and carried out in a comparatively short period, practical and efficient process to which the developer may adapt with ease is very much required for the web system development. However, while the technological substitute, language and architecture composition have been much discussed, in connection with web system development growing rapidly, standardized development process and its deliverables have been rarely discussed. This thesis analyzes problems of the existing web system development processes and as the substitutes for them, proposes web system development process based on the domain features derived from the concepts of iteration and increment. For the classification of domains, five domains in total are set by interlocking web system factors and web site types and the workflows for two domains applied to projects are incorporated focused on work content and deliverables. The proposed process applies to the development of intranet system and is compared with the existing web development processes by the measure classified into components and elements.

• Convergence Security Journal
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• v.17 no.3
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• pp.41-49
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• 2017

According to a research by global IT market research institute IDC, CSIM(Converged Security Information Management) market of Korea was estimated to be 1.7 trillion KRW in 2010, and it has grown approximately 32% every year since. IDC forcasts this size to grow to 12.8 trillion KRW by 2018. Moreover, this case study exemplifies growing importance of CSIM market worldwide. Traditional CSIM solution consists of various security solutions(e.g. firewall, network intrusion detection system, etc.) and devices(e.g. CCTV, Access Control System, etc.). With this traditional solution, the the data collected from these is used to create events, which are then used by the on-site agents to determine and handle the situation. Recent development of IoT industry, however, has come with massive growth of IoT devices, and as these can be used for security command and control, it is expected that the overall amount of event created from these devices will increase as well. While massive amount of events could help determine and handle more situations, this also creates burden of having to process excessive amount of events. Therefore, in this paper, we discuss potential events that can happen in CSIM system and classify them into 3 groups, and present a model that can categorize and process these events effectively to increase overall efficieny of CSIM system.

• International Journal of Internet, Broadcasting and Communication
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• v.14 no.1
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• pp.85-94
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• 2022

Recently, consumers who prefer contactless consumption are increasing due to pandemic trends such as Corona 19. This is the driving force for developing the last mile-based logistics ecosystem centered on the online e-commerce market. Lastmile led to the continued development of the logistics industry, but increased the amount of cargo in urban area, and caused social problems such as overcrowding of logistics. The courier service in the logistics base area utilizes the process of visiting the delivery site directly because the courier must precede the loading work of the cargo in the truck for the delivery of the ordered product. Currently, it's carried out as automated logistics equipment such as conveyor belt in unloading or classification stage, but the automation system isn't applied, so the work efficiency is decreasing and the intensity of the courier worker's labor is increased. In particular, small-scale courier workers belonging to the sub-terminal unload at night at underdeveloped facilities outside the city center. Therefore, the productivity of the work is lowered and the risk of safety accidents is exposed, so robot-based loading technology is needed. In this paper, we have derived the top-level concept and requirements of robot-based loading system to increase the flexibility of logistics processing and to ensure the safety of courier drivers. We defined algorithms and motion concepts to increase the cargo loading efficiency of logistics sub-terminals through the requirements of end effector technology, which is important among concepts. Finally, the control technique was proposed to determine and position the load for design input development of the automatic conveyor system.

• Journal of Intelligence and Information Systems
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• v.22 no.4
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• pp.247-264
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• 2016

With the rapid acceleration of low-birth rate and population aging, the employment of the neglected groups of people including the middle aged class is a crucial issue in South Korea. In particular, in the 2010s, the number of the middle aged who want to find a new job after retirement age is significantly increasing with the arrival of the retirement time of the baby boom generation (born 1955-1963). Despite the importance of matching jobs to this emerging middle aged class, private job portals as well as the Korean government do not provide any online job service tailored for them. A gigantic amount of job information is available online; however, the current recruiting systems do not meet the demand of the middle aged class as their primary targets are young workers. We are in dire need of a specially designed recruiting system for the middle aged. Meanwhile, when users are searching the desired occupations on the Worknet website, provided by the Korean Ministry of Employment and Labor, users are experiencing discomfort to search for similar jobs because Worknet is providing filtered search results on the basis of exact matches of a preferred job code. Besides, according to our Worknet data analysis, only about 24% of job seekers had landed on a job position consistent with their initial preferred job code while the rest had landed on a position different from their initial preference. To improve the situation, particularly for the middle aged class, we investigate a soft job matching technique by performing the following: 1) we review a user behavior logs of Worknet, which is a public job recruiting system set up by the Korean government and point out key system design implications for the middle aged. Specifically, we analyze the job postings that include preferential tags for the middle aged in order to disclose what types of jobs are in favor of the middle aged; 2) we develope a new occupation classification scheme for the middle aged, Korea Occupation Classification for the Middle-aged (KOCM), based on the similarity between jobs by reorganizing and modifying a general occupation classification scheme. When viewed from the perspective of job placement, an occupation classification scheme is a way to connect the enterprises and job seekers and a basic mechanism for job placement. The key features of KOCM include establishing the Simple Labor category, which is the most requested category by enterprises; and 3) we design MOMA (Middle-aged Occupation Matching Algorithm), which is a hybrid job matching algorithm comprising constraint-based reasoning and case-based reasoning. MOMA incorporates KOCM to expand query to search similar jobs in the database. MOMA utilizes cosine similarity between user requirement and job posting to rank a set of postings in terms of preferred job code, salary, distance, and job type. The developed system using MOMA demonstrates about 20 times of improvement over the hard matching performance. In implementing the algorithm for a web-based application of recruiting system for the middle aged, we also considered the usability issue of making the system easier to use, which is especially important for this particular class of users. That is, we wanted to improve the usability of the system during the job search process for the middle aged users by asking to enter only a few simple and core pieces of information such as preferred job (job code), salary, and (allowable) distance to the working place, enabling the middle aged to find a job suitable to their needs efficiently. The Web site implemented with MOMA should be able to contribute to improving job search of the middle aged class. We also expect the overall approach to be applicable to other groups of people for the improvement of job matching results.

• Journal of IKEEE
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• v.28 no.3
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• pp.474-478
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• 2024

In this paper, we proposes a deep learning network for quality inspection in a multi-camera inline inspection system for pharmaceutical containers. The proposed deep learning network is specifically designed for pharmaceutical containers by using data produced in real manufacturing environments, leading to more accurate quality inspection. Additionally, the use of an inline-capable deep learning network allows for an increase in inspection speed. The development of the deep learning network for quality inspection in the multi-camera inline inspection system consists of three steps. First, a dataset of approximately 10,000 images is constructed from the production site using one line camera for foreign substance inspection and three area cameras for dimensional inspection. Second, the pharmaceutical container data is preprocessed by designating regions of interest (ROI) in areas where defects are likely to occur, tailored for foreign substance and dimensional inspections. Third, the preprocessed data is used to train the deep learning network. The network improves inference speed by reducing the number of channels and eliminating the use of linear layers, while accuracy is enhanced by applying PReLU and residual learning. This results in the creation of four deep learning modules tailored to the dataset built from the four cameras. The performance of the proposed deep learning network for quality inspection in the multi-camera inline inspection system for pharmaceutical containers was evaluated through experiments conducted by a certified testing agency. The results show that the deep learning modules achieved a classification accuracy of 99.4%, exceeding the world-class level of 95%, and an average classification speed of 0.947 seconds, which is superior to the world-class level of 1 second. Therefore, the effectiveness of the proposed deep learning network for quality inspection in a multi-camera inline inspection system for pharmaceutical containers has been demonstrated.

• Korean Journal of Cognitive Science
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• v.21 no.4
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• pp.669-696
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• 2010

Assuming that the whole meaning of a document is a composition of the meanings of each part, this paper proposes to study the automatic grading of movie reviews which contain sentimental expressions. This will be accomplished by calculating the values of semantic segments and performing data classification for each review. The ARSSA(The Automatic Rating System for Sentiment analysis using an Appraisal dictionary) system is an effort to model decision making processes in a manner similar to that of the human mind. This aims to resolve the discontinuity between the numerical ranking and textual rationalization present in the binary structure of the current review rating system: {rate: review}. This model can be realized by performing analysis on the abstract menas extracted from each review. The performance of this system was experimentally calculated by performing a 10-fold Cross-Validation test of 1000 reviews obtained from the Naver Movie site. The system achieved an 85% F1 Score when compared to predefined values using a predefined appraisal dictionary.

• KIPS Transactions on Computer and Communication Systems
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• v.12 no.9
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• pp.273-282
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• 2023

Recently, various technologies such as logistics automation and port operations automation with ICT technology are being developed to build smart ports. However, there is a lack of technology development for port safety and safety accident prevention. This paper proposes an AI-based shipping container loading safety management system for the prevention of safety accidents at container loading fields in ports. The system consists of an AI-based shipping container safety accident risk classification and storage function and a real-time safety accident monitoring function. The system monitors the accident risk at the site in real-time and can prevent container collapse accidents. The proposed system is developed as a prototype, and the system is ecaluated by direct application in a port.

• Korean journal of applied entomology
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• v.22 no.2 s.55
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• pp.147-159
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• 1983

In general, herbicides have been classified according to selectivity, mobility. time of application, methods of application, mode of action and chemical property and structure. However, there was no generally accepted classification system for practical use in the field. The primary processes affected by the majority of herbicides are the growth process through cell elongation and/or cell division, the photosynthetic process specifically the light reaction, the oxidative phosphorylation and the integrity of the membrane systems. The usual approach in the study of the mechanism by which herbicides kill or inhibit the growth of plants is to initially determine the morphological phototoxicity systems, The mechanism by which a herbicide kills a plant or suppresses its development is actually the resultant effect of primary and secondary(or side) effects. In most instances, the death of the plant is due to the secondary effects. To induce the desired response, a herbicide must be able to gain entry into the plants and once inside, to be transported within the plant to its site(s) of activity in concentrations great enough. Obstacles to the entry and movement of herbicides in plants are generally classified by leaf and soil obstacles, translocation obstacles and biochemical obstacles, and these obstacles are also strongly influenced by plant species and by environmental factors such as light, temperature, rainfall and relative humidity. And hence, in most instances, results obtained from laboratory or greenhous vary from those of field experiment. Author attempted to classify herbicides from the field experiment using the two-dimensional ordination analysis to obtain practical information for selecting effective herbicides or to choose effective herbicide combinations for increasing herbicidal efficacy or reducing the chemical cost. Based on this two-dimensional diagram, desired herbicides or combinations were selected and further investigated for the interaction effects whether these combinations are synergistic, additive or antagonistic. From the results, it was concluded that these new approach could possibly be give more comprehensive informations about effective use of herbicide than any other systems.

• Information Systems Review
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• v.8 no.1
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• pp.181-201
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• 2006

As the Internet spreads, many people have interests in e-CRM and product recommender systems, one of e-CRM applications. Among various approaches for recommendation, collaborative filtering and content-based approaches have been investigated and applied widely. Despite their popularity, traditional recommendation approaches have some limitations. They require at least one purchase transaction per user. In addition, they don't utilize much information such as demographic and specific personal profile information. This study suggests new hybrid recommendation model using two data mining techniques, association rule and classification, as well as intelligent agent to overcome these limitations. To validate the usefulness of the model, it was applied to the real case and the prototype web site was developed. We assessed the usefulness of the suggested recommendation model through online survey. The result of the survey showed that the information of the recommendation was generally useful to the survey participants.