• Asia pacific journal of information systems
• /
• v.30 no.2
• /
• pp.228-251
• /
• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

• The Journal of Society for e-Business Studies
• /
• v.17 no.2
• /
• pp.23-38
• /
• 2012

The purpose of this study is to find factors affecting knowledge sharing activities which have two aspects-quantity and quality. We surveyed the members of a virtual community of practice called "UPOW.com". It is dedicated to sharing knowledge about job related problems, questions, experience of educational official. This study derived factors from social cognitive theory and social capital theory. The findings of the study can be summarized as follows; first, quality of shared knowledge and quantity of knowledge sharing both have positive effect on knowledge utilization. Second, individual factors and social relations have positive effect on quantity of knowledge sharing. However, individual factors' effects on quantity of knowledge sharing are not significant. These results have academic implications to find factors affecting both side of knowledge sharing. Also these finding will give an insight to develop virtual community of practice for an organization's sustained competitiveness.

• Journal of the Korean Society for Library and Information Science
• /
• v.45 no.2
• /
• pp.61-74
• /
• 2011

The author analyses the challenging activities of Japanese libraries in this decade by launching two keywords; "product-sharing" and "outcome generation." "Product-sharing" means that libraries share knowledge, skills, and records which are produced as the result of the services or in the process of activities. And "outcome generation" means that libraries generate any efficiency or effectiveness through their services to users. Using these concepts, reported are the current situation and aspects of Japanese libraries which try to make various contributions to the society; research and learning of the people, and education and training for professional librarians, and so on. In the analysis, the author shows some examples of "product-sharing" at first, including the records of reference transaction and the multi-functioned online public access catalogue. Especially, focused is on the various possibility and adoptability of the Collaborative Reference Database System of the National Diet Library of Japan. This system is one of digital reference service in Japan, and the database of reference transaction records is expected to be useful for research and academic studyies as knowledge-base of professional librarians. And the system is also expected to be a platform for LIS education and professional development in the e-learning environment. Secondly, as the examples of "outcome generation", explained are the problem-solving-type activities, and provision of the collection about books on struggling against disease and illness. A few examples of outcome in the problem-solving-type activities are these; increase of sales in the services for shop managers, business persons, and entrepreneurs, contribution to affluent daily life by providing the local information services to residents and neighbourhoods, and etc. And for both the patients with serious cases and their family or those who nurse them, books about other persons' notes or memorandum are the greatest support, and sometime healing. The author discuss the 'raison d'etre' of these activities focusing on public libraries in Japan.

• Electronics and Telecommunications Trends
• /
• v.33 no.3
• /
• pp.1-10
• /
• 2018

This article presents spectrum sharing policy trends both overseas and domestically. The Federal Communications Commission recently adopted rules for the commercial use of a 150 MHz bandwidth at 3.55 to 3.7 GHz, which has been utilized for defense and satellite services. This frequency band for spectrum sharing is called the citizens broadband radio service (CBRS) band. In Europe, the related regimes for licensed shared access application at 2.3 to 2.4 GHz has been organized, and interface standardization for sharing frequency information has been completed. In Korea, efforts are being made to establish spectrum-sharing policies to improve the efficiency of the frequency utilization. This article also introduces both the IEEE 802 local area network/metropolitan area network and 3GPP standardization activities with regard to frequency sharing technologies. To effectively solve the spectrum-sharing problem in IEEE 802, standardization activities on the CBRS and the mid-band (3.7-24 GHz) are underway. 3GPP is currently developing the standardization of a licensed assisted access technology, which extends mobile communication services provided in the licensed band to unlicensed bands.

• Knowledge Management Research
• /
• v.18 no.4
• /
• pp.287-306
• /
• 2017

This research focus on the effect of developers' participation structure in knowledge creation and knowledge sharing activities in open source software development projects. Based on preferential selection theory, hypotheses of relationship between a developers' concentration of knowledge creation/sharing activities and collaboration performance was derived. To verify the hypotheses, we use the Gini coefficient in the commit contribution of the developers (knowledge creation) and the centralization index in the repository issue network (knowledge sharing network). Using social network analysis, this paper calculates centralization index from developers in the issue boards in each repository based on data from 837 repositories in GitHub, a leading open source software development platform. As a result, instead of all developers creating and sharing knowledge equally, only a few of developers creating and sharing knowledge intensively further improve the performance of the open collaboration. In other words, a few developers predominantly providing commit and actively responding to issues raised from other developers enhance the project performance. The results of this study are expected to be used by developers who manage open source software project as a governance strategy, which could improve the performance of open collaboration.

• The Journal of the Korea Contents Association
• /
• v.10 no.7
• /
• pp.355-365
• /
• 2010

IT service is becoming a critical business operation in the age of information revolution. In providing IT services internally to other functions of the corporation and externally to other organizations, sharing of knowledge between business people and system people is known to become more and more critical for successful IT services. Purpose of this research is to examine the impact of IT service quality on knowledge sharing activities between IT service providers and users. Theoretical research model, through an extant literature review, is proposed here, consisting of IT service quality, relationship quality(satisfaction, trust and commitment), and the level of knowledge sharing activities. Survey results of 183 users indicates that IT service quality significantly influences commitment through satisfaction and trust, which in turn influences the level of knowledge sharing activities. Also, interestingly, satisfaction and trust do not directly influences the level of knowledge sharing,but indirectly, through commitment.

• Journal of the Korean Home Economics Association
• /
• v.27 no.3
• /
• pp.89-102
• /
• 1989

The purpose of this survey was to find out the actual conditions of living and housing needs of three generation family in the sharing apartment houses in Sang-Gye area. 1. General family type was one which is living with single parent (female), middle-aged couple and their children togeter. 2. Their main mobility to move in this houses was because of the special design of sharing apartment houses. 3. Most of actual dwelling activities of old parents and middle aged couple were performed in condition of space-integration except a few activities. 4. The "Space-compromise type" was proved as the most ideal type of three generation sharing house in our country. In which, private spaces (such as bed rooms and bath rooms) are planned to be used seperately, public spaces (such as living room and dining room) together. 5. It would be better if massionette type was taken in the case of more than 30 pyung (net area).net area).

• ETRI Journal
• /
• v.37 no.2
• /
• pp.428-437
• /
• 2015

This study was conducted to analyze the effect of information security activities on organizational performance. With this in mind and with the aim of resolving transaction stability in the securities industry, using an organization's security activities as a tool for carrying out information security activities, the effect of security activities on organizational performance was analyzed. Under the assumption that the effectiveness of information security activities can be bolstered to enhance organizational performance, such effects were analyzed based on Herzberg's motivation theory, which is one of the motivation theories that may influence information protection activities. To measure the actual attributes of the theoretical model, an empirical survey of the securities industry was conducted. In this explorative study, the proposed model was verified using partial least squares as a structural equation model consisting of IT service, information security, information sharing, transaction stability, and organizational performance.

• Knowledge Management Research
• /
• v.3 no.1
• /
• pp.61-74
• /
• 2002

This paper argues that there are circulative linkages between knowledge creation, sharing and utilization in innovative clusters. Based upon discussion about characteristics of circulative linkages between three types of knowledge activities, this paper presents three hypotheses: the more regions generate knowledge, the more active they share knowledge (hypothesis I); the more regions share knowledge, the more vigorous they utilize knowledge (hypothesis II) and the more regions generate knowledge, the more vigorous they utilize knowledge (hypothesis III). Empirical analysis into the Korean case turned out that hypotheses I and III were strongly supported, but hypothesis II weakly supported, probably due to inaccurate proxies for knowledge activities. This study may help guide provincial governments to choose policy goals to promote knowledge activities. It also leads to the conclusion that maintaining balance among three types of knowledge activities (creation, sharing and utilization) is a way of their policy making for the promotion of innovative clusters.

• Journal of the East Asian Society of Dietary Life
• /
• v.17 no.6
• /
• pp.963-971
• /
• 2007

This research aimed to determine the relationship between hotel restaurants' SCM activities and their results. The samples are included exclusive high-end hotels located in the seoul area. To analyze the data, frequency analysis, reliability analysis, factor analysis, and regression analysis were applied. Multiple regression analysis showed that SCM activities (${\beta}$=.342, p<.000), information sharing (${\beta}$=.136, p<.006), and cooperative activities (${\beta}$=.120, p<.015) had a significant impact on financial performance. The explanatory power of this model was 14%, and there was statistical significance in the regression model. SCM activities(${\beta}$=.221, p<.000), information sharing (${\beta}$=.475, p<.000), and cooperative activities (${\beta}$=.172, p<.000) also had a significant impact on non-financial performance, and the explanatory power of this model was 29%, with statistical significance in the regression model.