• 한국항공운항학회지
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• 제25권4호
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• pp.76-82
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• 2017

I studied existing research and thesis which are relating emotional labor, job-related stress, and service level to set up the structural model and potential factors that form this structural model. The result showed that emotional labor is affecting job-related stress, service delivery level and customer-oriented activities. And service delivery level is affecting customer-oriented activities under 95% confidence levels. Also from the analysis of group survey by working group, check-in agent's emotional labor is affecting on job-related stress, service delivery level and customer-oriented activities. And service level is affecting on customer-oriented activities. By the result of how emotional labor and customer-oriented activities are related, I strongly believe it contributed the study of emotional labor theory.

• ETRI Journal
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• 제36권3호
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• pp.490-497
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• 2014

The market performance of WiBro in Korea has not been as expected, and its rapid diffusion in the near future is unlikely owing to the existence of competing services. There has been little research on the factors affecting this low market diffusion. This study is based on an analytical framework in which a lack of service capability and the insufficiency of service-related activities have resulted in the current poor market performance. An expert survey was conducted on WiBro specialists and verified using the analytical hierarchy process method. The result of this analysis is as follows: underinvestment in network deployment and marketing, insufficient promotional policies, and a shortage of service capabilities are to be analyzed as the main causes of WiBro's low market diffusion.

• 한국콘텐츠학회논문지
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• 제19권7호
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• pp.444-455
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• 2019

본 연구는 간호 간병 통합서비스 병동에 근무하는 간호사의 직무 스트레스, 안전통제감과 환자안전관리 활동의 관련성을 파악하고, 직무 스트레스가 안전통제감과 환자안전관리 활동에 미치는 영향을 확인하기 위한 서술적 조사연구이다. 2019년 3월 11일부터 4월 17일까지 4개 종합병원의 간호 간병 통합서비스 병동에 1년 이상 근무한 간호사 137명을 연구대상으로 하였다. 연구결과 직무 스트레스는 안전통제감, 환자안전관리 활동과 유의한 부적 상관관계가 있는 것으로 나타났으며, 직무 스트레스는 안전통제감과 환자안전관리 활동에 부정적인 영향을 미치는 것으로 나타났다. 본 연구결과를 토대로 간호 간병 통합서비스 병동 간호사의 안전통제감과 환자안전관리 활동을 증진시키기 위해 직무 스트레스를 감소시키기 위한 근무환경 개선이 요구되며, 간호 간병 통합서비스 병동 간호사의 직무 스트레스 관리를 위한 다양한 프로그램 개발이 필요할 것으로 생각된다.

• 품질경영학회지
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• 제45권4호
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• pp.903-916
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• 2017

Purpose: The paper analyzes empirically the causal relationship between customer-oriented Quality circle activities and Business Performance for Korean service firms. We compare the operational characteristic behavior of the service firms and business performance. Methods: In this study, we used 3 variables, QC activities, Employee commitment and business performance. Especially, Service SME's QC Circle activities were analyzed in related with growth of company on the basis activities such as Leadership(team), improvement activity, Organizational learning, customer-focus activity and employee suggestion. Results: The result of analysis showed that employee commitment affected significantly on financial performance and non-financial performance and in turn, improvement activities, Organizational learning and customer-focus activity affected significantly on business performance (financial and non-financial). Conclusion: In the summary of the characteristics of this study based on the research results, first, segmenting the QCC activities in the service business into 5 elements can be considered to be differentiated from the existing researches in the aspect of utilizing the organization's objective-oriented variables differently from the researches utilized the variables related personal characteristics. Second, this study suggested the recent research results that suggested the problems of the QCC clearly, through which what new QC story approach was suggested has working level value in the aspect of activating the service QCC.

• 한국의류학회지
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• 제28권8호
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• pp.1186-1195
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• 2004

The purposes of this study were to investigate the factors of CRM activity and the difference in CRM activities of department stores and to analyze the effect of CRM activities on customer satisfaction and loyalty. Investigators interviewed the buyers of three department stores in Daejeon area and surveyed 468 people aged over 20 who did shopping those stores. The data were analyzed with factorial analysis, multiple regression analysis, path analysis, ANOVA, Scheffe Test, etc., using the SPSS 10.0. The results of this study were: 1) Six factors were identified: ＇benefit ＆ information＇, ＇service＇, ＇customer invitation＇, ＇customer contact＇, ＇special management＇, and ＇purchase-related help＇; 2) CRM activities of three department stores were different, and department store buyers and customers were different in perception on CRM activities; and 3) Customer satisfaction was affected by the CRM factors like ＇service＇, ＇customer invitation＇, ＇purchase-related help＇, ＇benefit ＆ information＇, and ＇customer contact＇ Customer loyalty were affected directly by customer satisfaction, ＇benefit ＆ information＇ and ＇service＇, and indirectly by ＇customer invitation＇, ＇purchase-related help＇, ＇customer contact＇ through customer satisfaction.

• 보건의료산업학회지
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• 제6권4호
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• pp.231-243
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• 2012

This study is aimed to improve future-oriented curriculum by investigating the satisfaction of students from beauty art-related departments on their curriculum and major courses and proposing their basic direction and improvement plan. For this, a survey was conducted against students from beauty art-related departments in Busan (5 junior colleges and 1 four-year university). The following results were obtained: First, according to a correlation analysis on major questionnaire items on the curriculum in beauty art-related departments, statistical significance was observed in 'curriculum development', 'facility and administrative & financial supports', 'instructor/teacher activities', 'educational evaluation activities', 'academia-industry cooperation activities' and 'output evaluation'. In terms of educational satisfaction, statistical significance was observed in all positive relations. Second, according to regression analysis on the evaluation of curriculum output factors in beauty art-related departments, output factor levels were high as 'academia-industry cooperation activities', 'age', 'teacher/instructor activities', curriculum requirement analysis' and 'curriculum development' were high. In overall, relatively good results (69.0%) were observed. A further study needs to be performed for improvement of satisfaction of students majoring in beauty art on their curriculum in educating students from beauty art-related departments by applying their educational evaluation to optimum standards.

• International Journal of Human Ecology
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• 제10권1호
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• pp.99-112
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• 2009

This study explored the consistency in service-learning courses through comparing course syllabi and faculty survey in order to incorporate a service-learning course into the Home Economics practicum. The first step was to examine how consistent were between the reasons for choice of service-learning and importance of overall civic learning goals, between the importance of civic learning goals and educational objectives on syllabus, and between planned activities and accomplished activities. This study collected the descriptive and quantitative data from the syllabi for service-learning courses and a faculty survey at Texas Tech University. The major findings were that there was meaningful consistency between: the reasons for choosing service-learning and the importance of overall civic learning goals, the importance of civic learning goals and educational objectives, and planned activities on syllabus assignment and accomplished activities on the faculty survey related to course components. Future research regarding service-learning course design would be required in detail, and practice in designing service-learning courses would be consistent between the syllabus and performance in actual courses.

• 한국IT서비스학회지
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• 제9권4호
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• pp.169-185
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• 2010

According to software growth, also software maintenance has been continuously improving. In addition, the existing concept of software maintenance process demands operational management and improvement of service task. However, when we perform maintenance task, we have several constraints about applying service based requirement to system. Therefore, in order to solve these problems, we need a study of task of process for service based maintenance. In this paper, we propose a Service based Software Maintenance Process. Proposed process based on MaRMI-RE standard for software development and maintenance and compares it with the service based representative standards. In a related works, we study activity of ITIL and identify activities and tasks for maintenance. After this, identified activities and tasks compare with activities of MaRMI-RE. And then, we derive activities and tasks of a Service based Software Maintenance Process. Finally, we validate a result by comparing the proposed process with a general service operational process.

• 한국초등과학교육학회지:초등과학교육
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• 제28권4호
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• pp.440-449
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• 2009

The purpose of this study is to make a preference and result analysis on the free inquiry method of pre-service elementary school teachers. Also, this study investigates how free inquiry activities effect the science-related attitudes and the self-directed learning characteristics of pre-service elementary school teachers. For this study 76, second year, science education pre-service elementary school teachers from Busan National University of education were selected. The inquiry examined the effectiveness of each of the following teaching methods: the IIM method, the PBL method, the PROJECT method, and the small group inquiry method. The students were divided into groups in which they incorporated the respective methods into their practice. In conclusion, the IIM free inquiry activities proved to be much more effective than the PBL method, the PROJECT method, and the small group inquire method in terms of developing self-directed learning characteristics and science related attitudes at the significant difference of p=0.05.

• 농촌의학ㆍ지역보건
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• 제43권1호
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• pp.1-8
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• 2018

노인의 자원봉사활동의 참여와 건강관련 삶의 질의 관계를 규명하기 위하여 65세 이상 남녀노인 318명을 대상으로 2012년 5월 1일부터 6월 30일까지 질문지를 이용하여 자료를 수집하였고, 다중선형회귀분석을 실시하였다. 노인 중 자원봉사활동에 참여하고 있는 경우는 48.1%였으며, 자원봉사활동에 참여하고 있는 노인이 참여하지 않은 노인에 비해 건강관련 삶의 질이 통계적으로 유의하게 높았다. 본 연구결과, 자원봉사활동 참여가 노인의 건강관련 삶의 질에 긍정적 영향을 줄 수 있음을 확인할 수 있었고, 향후 노인의 자원봉사활동 참여를 확대시킬 수 있는 방안과 이에 대한 효과검증을 위한 연구수행이 필요할 것으로 생각된다.