• 한국IT서비스학회지
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• 제16권2호
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• pp.45-60
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• 2017

The study suggests a contract model of application operation through case study of A bank's IT outsourcing application contract based on workload. The IT outsourcing order form has a problem in that the scope of work is ambiguous due to the integration of operation and maintenance. In this study, application operation and maintenance were separated by referring to application operation history provided in ISO/IEC15504-5 standard. The scope of the IT outsourcing service was clarified by organizing the definition and detail activities of the application operation business. Application operation contract method has generally applied estimation method by the number of input manpower and period by agreement between buyer and client. As there is no activity to calculate the number of input manpower based on the operational work history and based on the standard workload per activity. In this case is not guaranteed due to the simple agreement between the contractors. In this paper, we propose an application operating cost estimation model that measures the size of the operating software using function point analysis that is the basis of application operation tasks. In order to verify the validity of the application operation cost model, we verified the correlation between the application size and the labor cost through regression analysis using SPSS.

• 한국정보처리학회:학술대회논문집
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• 한국정보처리학회 2013년도 춘계학술발표대회
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• pp.171-174
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• 2013

Virtualization technology opened a new era in the field of Data intensive, Grid and Cloud Computing. Today's Data centers are smarter than ever leveraging the Virtualization technology. In response to that, Dynamic consolidations of Virtual Machines (VMs) allow efficient resource management by live migration of VMs in the hosts. Moreover, each client typically has a service level agreement (SLA), leads to stipulation in dealing with energy-performance trade-off as aggressive consolidation may lead to performance degradation beyond the negotiation. In this paper we propose a Cloud Based CDN approach for allocation of VM that aims to maximize the client-level SLA. Our experiment result demonstrates significant enhancement of SLA at certain level.

• 한국병원경영학회지
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• 제11권3호
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• pp.56-72
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• 2006

This study aims to deal with hospital staff's recognition on the opening of the medical services market, their attitude to the opening - agreement and disagreement, and their intention to use a foreign hospital or to consult its doctors again. It was conducted for 450 employees of one university hospital located in Gyeonggi Province, Korea with systemized questionnaires. The main results of this study are as follows: First, Medical technicians showed the highest level recognition on the opening of the medical services market. Second, The percentage of agreement to the opening was the highest for medical technicians and lowest for doctors while that of agreement was the highest for doctors and lowest for nurses. For residents, among doctors, the percentage of disagreement was the lower than that of agreement. Third, the intention to use a foreign hospital and to consult its doctor again was the lowest for medical engineers and the highest for doctors. Fourth, The most urgent task for local hospitals to accomplish in response to the opening was the improvement of the diagnosis and treatment technologies for nurses, and the improvement of the service provided by the hospital staff for the others. For doctors, in particular, the improvement of the diagnosis and treatment technologies was just the fourth urgent task. In conclusion, the result varies to the type of occupation. Apparent difference was found for doctors, in particular, that seem to be directly affected by the opening of medical services market. Local hospitals and doctors, therefore, should make efforts together to improve the diagnosis and treatment technologies. All the hospital employees of every type of occupation, meanwhile, need to prepare for the opening with medical service of improved quality.

• 정보보호학회논문지
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• 제18권5호
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• pp.49-57
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• 2008

안전한 홈네트워크 서비스를 제공하는데 있어서 사용자 인증 및 키교환은 아주 중요한 구성요소이다. TTA는 사용자 인증과 키전송 표준으로 EEAP-PW를 채택하고 있지만 이 프로토콜은 전방향 안전성을 제공하지 못하는 것을 포함한 몇 가지 문제를 가지고 있다. 본 논문에서는 먼저 EEAP-PW 프로토콜의 문제점을 분석하고 이를 효율적으로 해결할 수 있는 속성기반의 인증된 키교환 프로토콜(EEAP-AK)을 제안한다. 제안한 프로토콜은 사용자의 속성에 기반한 인증과 키 교환 후 사용자 속성에 따라 홈 네트워크 서비스의 접근성을 차별화 시킴으로 보안의 다양한 레벨을 제공한다. 본 논문에서 제안하는 프로토콜은 EEAP-PW의 문제점을 효율적으로 해결할 수 있어 EEAP-AK를 통한 보다 안전한 홈네트워크 서비스를 제공할 수 있을 것으로 기대된다.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

• 한국건축시공학회지
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• 제17권1호
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• pp.83-90
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• 2017

최근 건설 산업은 BIM 도입을 의무화 하는 정책과 클라우딩 시스템, 각종 센서기술, 3D 스캐닝 및 프린팅 기술 등의 ICT기술들과 융합으로 BIM이 더욱 활성화 되고 있다. 하지만 그에 따른 표현 수준이 다양해지면서 하나의 BIM 프로젝트 내에서 계획, 설계, 엔지니어링, 시공 등 각 분야마다 서로 다르게 적용되어 일관성을 갖기 어렵다. 따라서 BIM 적용에 대한 효율성이 떨어지고 발주처의 입장에서 사업초기 단계에 적절한 BIM의 수준을 결정하기 힘들다. 본 연구에서는 이를 해결하기 위해 IT 분야에서 사용하는 SLA을 활용하여 발주단계에서 사업에 적합한 BIM의 목표수준을 정하고 평가할 수 있는 방안을 모색하고자 한다.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2011년도 한국컴퓨터종합학술대회논문집 Vol.38 No.1(B)
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• pp.242-244
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• 2011

최근 SOA와 클라우드 컴퓨팅 기반의 IT 서비스가 증가함에 따라 정보처리 분야에서 SLA(Service Level Agreement)가 주목을 받고 있다. 통상의 SLA는 종이에 자연언어로 표현되는 것이어서 SLA 체결, SLA 관리나 SLA 기반 정보처리의 자동화가 제한된다. 오늘날과 같은 SOA, 온 디맨드 서비스, 유틸리티 컴퓨팅, 클라우드 컴퓨팅 환경에서는 서비스를 통합 자동관리할 수 있는 기술이 필요하다. 본 논문에서는 능동문서 기반의 ASLM(Active Service Level Managenment)의 계약체결 사용자 인터페이스(UI: User Interface)를 구현하여 일반 문서의 경우와 비교하여 보았다. 그 결과 ASLM의 UI가 SLA 체결, SLA 유지보수 자동화, 그리고 사용자의 편의성에서 SLA 기반의 계약업무 처리에 보다 효과적임을 알 수 있었다.

• 한국컴퓨터정보학회논문지
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• 제21권11호
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• pp.65-71
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• 2016

This paper proposes a novel traffic and resource management scheme based on Service Level Agreement (SLA) which allows to guarantee the quality of experience (QoE) for various high-quality mobile multimedia service users to a certain level. For this purpose, QoE-SLA coupling structure is considered and a novel scheme is suggested to suppress the processing delay of the mobile terminal and to decrease the transfer delay in the transmission network. According to simulation results, our proposed scheme can increase the total throughput and decrease the average delay by adjusting SLA.

• East Asian Economic Review
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• 제16권2호
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• pp.155-204
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• 2012

This study maps out the degree of liberalization of trade in services under four ASEAN+n frameworks. After constructing a database showing the existence of limitations on market access and/or national treatment by each service sector, the study finds that the commitment level differs greatly between sensitive and less sensitive sectors, and that the commitment level under the ASEAN Framework Agreement (AFAS) is the highest among the four FTAs studied. It also finds that there are cross-country and sector-wide similarities in the pattern of service sector commitment under and across each of the FTAs; this implies that the shared domestic sensitivities can be overcome by a shared economic cooperation scheme for enhancing competitiveness in the ASEAN+n region.