• Journal of Information Processing Systems
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• v.14 no.6
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• pp.1480-1493
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• 2018

Recently, computational intelligence has received a lot of attention from researchers due to its potential applications to artificial intelligence. In computer science, computational intelligence refers to a machine's ability to learn how to compete various tasks, such as making observations or carrying out experiments. We adopted a computational intelligence solution to monitoring residual resources in cloud computing environments. The proposed residual resource monitoring scheme periodically monitors the cloud-based host machines, so that the post migration performance of a virtual machine is as consistent with the pre-migration performance as possible. To this end, we use a novel similarity measure to find the best target host to migrate a virtual machine to. The design of the proposed residual resource monitoring scheme helps maintain the quality of service and service level agreement during the migration. We carried out a number of experimental evaluations to demonstrate the effectiveness of the proposed residual resource monitoring scheme. Our results show that the proposed scheme intelligently measures the similarities between virtual machines in cloud computing environments without causing performance degradation, whilst preserving the quality of service and service level agreement.

• The Journal of Society for e-Business Studies
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• v.12 no.2
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• pp.135-153
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• 2007

As a system integration framework, the role of SOA(Service Oriented Architecture) is widening and increasing day by day. The SOA framework enables software applications or computing resources to integrate flexibly and to provide more various business models. But, it is strongly required of SOA service level management for applying SOA in real business world. In this respect, we need a study on method for managing SOA system for keeping higher quality of SOA. This paper provides a new management method for SOA service level by analyzing quality factors in Web services, as SOA implementation, and negotiation/contract according to SLA methodology.

• Journal of Service Research and Studies
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• v.2 no.1
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• pp.47-59
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• 2012

With the rapid development of the Internet, public agencies and private companies introduced 'IT outsourcing in order to maintain and repair the information systems. Also they have utilized the SLA in order to manage it. Although IT outsourcing as a way to promote effective SLA are being introduced, the introduction of service level agreements or those introduced universal effectiveness did not demonstrate in the public agencies. The importance of outsourcing in the information systems is growing, but the increase in size of the business information, IT technology diversification, expansion of information between systems interconnection, information system operating and maintenance costs with the increase of information systems to streamline operations, increase the need for versatility is growing gradually. In this paper we investigates IT outsourcing in public agencies as a way to promote effective service level agreement(SLA) with the introduction and consideration, and through the application of SLA mutual customers and IT service organizations make a clear point of management and IT service levels and IT services for improved mind and strengthen the effectiveness of preventive activities can be seen.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.11
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• pp.5357-5381
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• 2018

Cloud computing offers a wide range of on-demand resources over the internet. Utility-based resource allocation in cloud data centers significantly increases the number of cloud users. Heavy usage of cloud data center encounters many problems such as sacrificing system performance, increasing operational cost and high-energy consumption. Therefore, the result of the system damages the environment extremely due to heavy carbon (CO2) emission. However, dynamic allocation of energy-efficient resources in cloud data centers overcomes these problems. In this paper, we have proposed Energy and Service Level Agreement (SLA) Aware Resource Allocation Heuristic Algorithms. These algorithms are essential for reducing power consumption and SLA violation without diminishing the performance and Quality-of-Service (QoS) in cloud data centers. Our proposed model is organized as follows: a) SLA violation detection model is used to prevent Virtual Machines (VMs) from overloaded and underloaded host usage; b) for reducing power consumption of VMs, we have introduced Enhanced minPower and maxUtilization (EMPMU) VM migration policy; and c) efficient utilization of cloud resources and VM placement are achieved using SLA-aware Modified Best Fit Decreasing (MBFD) algorithm. We have validated our test results using CloudSim toolkit 3.0.3. Finally, experimental results have shown better resource utilization, reduced energy consumption and SLA violation in heterogeneous dynamic cloud environment.

• Proceedings of the Korean Information Science Society Conference
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• 2004.10c
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• pp.367-369
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• 2004

인터넷 사용자들의 증가로 인해 신뢰성 있는 차별화된 고품질의 서비스를 제공하기 위해서는, 사용자와 서비스 제공자 간의 SLA(Service Level Agreement)를 고려한 웹 서버 클러스터의 부하 분산 기능은 필수적이다. 본 논문에서는 이질 웹 서비스 환경에서 SLA 를 만족시켜주는 동적 부하분산 기법을 연구하였으며, 시뮬레이션 결과를 통해 기존의 정적 기법 보다 웹 서버의 응답시간(Response Time)성능이 개선되는 것을 확인하였다.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.59-67
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• 2005

IT 아웃소싱에서 서비스수준협약(Service Level Agreement)은 필수적으로 인식되고 있으며, 그에 따른 합리적인 서비스수준관리(Service Level Management)방법이 요구되고 있다. 합리적인 서비스 수준관리(SLM)은 데이터를 기반으로 통계적 기법을 이용하여 정보기술 아웃소싱 서비스 수준을 관리하는 것이다. 그러나 서비스수준협약(SLA)이 IT 아웃소싱 분야에서 널리 확산된 반면에 그 관리방법은 기초적인 수준이다. 본 연구는 합리적인 서비스수준관리 (SLM)를 위해 통계적 기법을 이용한 서비스 목표수준을 설정하고, 체계적이고 종합적인 서비스 수준평가방안을 제시한다.

• Journal of Information Technology Applications and Management
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• v.14 no.1
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• pp.1-20
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• 2007

IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

• The Journal of Society for e-Business Studies
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• v.10 no.2
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• pp.43-57
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• 2005

The web services concept is rising as a standard to integrate heterogeneous systems in distributed environment based on XML messaging. Recently, for that reason, many companies are trying to use web services for their B2C and B2B business. In order to successfully introduce the web services, it is required to guarantee a differentiated quality of web services. However, most of the current web services cannot provide differentiated policies for requested messages and the existing web servers cannot consider appropriately the quality factors of web services in the service level agreement between provider and consumer. In this paper, we analyzed appropriate quality factors of web services in application level and suggested priority allocation strategy for processes dealing with messages of web services using those factors. This strategy can allocate dynamically a priority to satisfy the service level agreement.

• Journal of Intelligence and Information Systems
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• v.15 no.2
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• pp.15-31
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• 2009

The next generation IT environment is expected to be an open computing environment based on Grid computing technologies, which allow users to access to any type of computing resources through networks. The open computing environment has benefits in aspects of resource utilization, collaboration, flexibility and cost reduction. Due to the variation in performance of open computing resources, however, resource allocation simply based on users' budget and time constraints often fails to meet the Service Level Agreement(SLA). This paper proposes the Mean-Absolute Deviation(MAD) portfolio optimization approach, in which service brokers consider the uncertainty of performance of resources, and compose resource portfolios that minimize the uncertainty. In order to investigate the effect of this approach, we simulate an open computing environment with varying uncertainty levels, users' constraints, and brokers' optimization strategies. The simulation result concludes threefolds. First, the MAD portfolio optimization improves the success ratio of delivering the required performance to users. Second, the success ratio depends on the accuracy in predicting the variability of performance. Thirdly, the measured variability can also help service brokers expand their service to cost-critical users by discounting the access cost of open computing resources.

• Journal of the Korea Society of Computer and Information
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• v.16 no.2
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• pp.243-248
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• 2011

According to increasing of accessing multimedia stream contents, Web services have become popular. However, these Web services are not supported with the same quality to Web clients who frequently access multimedia services. This paper proposes ontological technique to apply client level Quality of Service(QoS) that provides two different levels to serve Web service with proper quality by contribution value. And, it describes with UML(Unified Modeling Language) how to relate QoS and SLA(Service Level Agreement). Main contribution of this paper is to support client level QoS and SLA and to use Ontology for it. Therefore, this work uses an ontology-based approach to organize QoS and SLA, enabling semantic classification of all Web services based on domains and QoS and SLA attributes.