• 한국멀티미디어학회논문지
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• 제18권8호
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• pp.968-979
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• 2015

In this paper, we study a vibration bell App which shows waiting sequence numbers by utilizing smartphones to solve an inconveniently long waiting time from ordering to getting foods in restaurants and coffee shops. Unlike existing independently developed hardware and software, the vibration bell App is developed to manage and integrate customer management service, POS service in shops, and group shop management services. The functions of the vibration bell App include two-way communications based on NFC- issuing waiting sequence numbers and electronic coupon, showing event information, and transferring user information. Furthermore, the user's personal information is minimized by recognizing the pre-existing information of the user's smartphone. Replacing the shop's vibration bell system with the vibration bell APP, the shops can reduce the cost of construction and maintenance by up to 1/10, compared to the cost of for existing vibration bell systems. Moreover, the customer's preference and current sales trend can be easily figured out. Thus, it will have a great effect on the future marketing strategies.

• 산업공학
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• 제13권3호
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• pp.424-430
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• 2000

Supply chain management (SCM) is an area that has recently received a great deal of attention in the business community. While SCM is relatively new, the idea of coordinated planning is not. During the last decades, many researchers have investigated multi-stage inventory problems. However, only a few papers address the problem of cost-optimal coordination of multi-stage inventory control with respect to service measures. Even published approaches have a shortcoming in dealing with a delivery lead time consisted of a shipping time and a waiting time. Assumed that there is no waiting time, or that the delivery lead time is implicitly compounded of a shipping time and a waiting time, the problem is often simplified into a multi-stage buffer allocation and a single-stage stochastic buffer sizing problem at all installations. This paper presents a simulation-based heuristic algorithm and a comparison with others for the problem that cannot be decomposed into a multi-stage buffer allocation and a single-stage stochastic buffer sizing problem because the waiting time ties together all stages. The comparison shows that the simulation-based heuristic algorithm performs better than other approaches in saving average inventory cost for both Poisson and Normal demands.

• 한국인터넷방송통신학회논문지
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• 제16권5호
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• pp.7-12
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• 2016

일반적으로 은행, 관공서, 병원과 같이 사람이 많은 장소에서는 대체로 고객에게 일정 시간의 대기시간이 요구되며, 이로 인해 고객의 방문 순서에 따라 고객 대기번호가 기재된 순번대기표를 뽑아 순번을 기다리게 된다. 이와 같은 방법에서는 대기 중인 고객은 현재 처리중인 대기 순서를 항상 확인해야 하므로 대기번호표시부가 보이는 장소 내에 있어야 하는 제약이 있어 다른 장소에서 별도의 업무를 볼 수 없다는 문제점이 있다. 본 논문은 스마트폰을 이용한 대기번호를 발급하는 어플리케이션인 SmartQ 시스템을 개발하였다. SmartQ는 스마트폰을 이용하여 기존의 대기번호 발권기를 대체하여 편리하게 순번대기 서비스를 이용할 수 있도록 지원하며, 서비스 알림, 대기인원, 시간대별/업무별 예상대기시간 등을 실시간으로 제공한다.

• 인터넷정보학회논문지
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• 제23권5호
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• pp.33-46
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• 2022

본 논문은 공중급유기의 지상 대기시간을 최소화 하기 위해서 단일서버와 다중서버 환경에서 대기시간을 산출하는 대기행렬, 즉, Queuing 이론을 연구에 활용하였다. 국가의 예산과 자원은 한정되어 있어 군수지원 서비스팀의 무한한 증가는 제한되는 환경이다. 따라서 전시 준비단계 또는 전시 환경에 따라 지상 대기시간을 적응적으로 제어할 수 있는 군수지원 서비스팀 수량을 산출하였다. 본 연구의 결과는 공군의 공중급유기 군수지원 서비스팀의 최적 수량을 산출할수 있는 명문화된 기준을 제공함으로서, 군수지휘관이 평시에서 전시까지 각 단계별로 군수지원 서비스팀을 할당할 수 있는 근거를 제공할 수 있을 것으로 기대한다.

• 한국의료질향상학회지
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• 제8권1호
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• pp.56-72
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• 2001

Background : To shorten processing time for variety of medical affairs of the patient at the outpatient clinic of a big hospital is very important to qualify medical care of the patient. Therefore, patient's waiting time for medical examination is often utilized as a strong tool to evaluate patient satisfaction with a medical care provided. We performed this study to investigate factors delaying related with waiting time for medical examination. Methods : The data were collected from June 26 to July 30, 1999. A total 275 case of medical treatment and 5,634 patients who visited outpatient clinics of a tertiary hospital were subjected to evaluate the waiting time. The data were analyzed using frequency, t-test, ANOVA, $X^2$-test by SPSS Windows 7.5 program. Results : The mean patient's waiting time objectively evaluated ($30.9{\pm}33.9$ min) was longer than that subjectively by patient evaluated ($25.1{\pm}26.2$ min). Patient waiting time objectively evaluated was influenced by the starting time of medical examination, consultation hours, patients arriving time etc, as expected. The time discrepancy between two evaluations was influenced by several causative factors. Regarding the degree of patients accepted waiting time with the medical examination is 20 min. Conclusion : The results show that, besides the starting time of medical examination, consultation hours and patients arriving time, influence the patient's subjective evaluation of waiting time for medical examination and his satisfaction related with the service in the big hospital. In order to improve patient satisfaction related with waiting time for medical examination, it will be effective examination rather than to shorten the real processing time within the consultation room.

• Asia Marketing Journal
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• 제14권1호
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• pp.25-51
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• 2012

정보기술의 활용이 마케팅 전략의 중요한 부분으로 부각되는 시장 환경에서 본 논문에서는 패스트푸드 레스토랑에서 주문시 Self Service Technology(SST)를 사용 할 때 기술준비도와 소비자 준비도에 따른 사용동기, 태도, 사용의도의 차이를 검증하고자 하였다. Parasuraman이 TRI를 개발한 이후 SST와 TRI를 접목한 연구가 이루어져 왔지만 여전히 부족한 실정이다. 소비자 준비도 역시 SST사용에 대한 소비자의 동기와 태도 및 의도와 직접적인 영향을 미칠 수 있지만 이에 대한 연구는 이루어지지 않았다. 이에 본 연구에서는 패스트푸드 레스토랑에서 터치스크린 SST를 도입함에 있어 소비자의 기술준비도와 소비자 준비도가 Dabholkar & Bagozzi(1994)가 제안한 SST 핵심태도모델에 미치는 영향을 고찰하였다. 이때 모든 소비자와 상황적 요인에 따른 차이를 파악하고자 자아의식, 상호작용욕구, 기술에 대한 두려움 등의 소비자특성과 지각된 대기시간, 지각된 과밀 등의 상황적 요인에 따른 조절 효과를 검증하였다. AMOS 18.0프로그램을 사용하여 구조방정식 모델로 분석하였고 연구 결과 기술준비도 중 낙관성은 사용용이성과 재미 동기에 유의한 영향을 미치는 것으로 나타났다. 혁신성은 사용용이성과 성과에 유의한 영향을 미치는 것으로 나타났다. 역할의 명확성, 능력 및 자아 효능감으로 구성된 소비자준비도는 사용용이성, 성과와 재미 등 모든 SST사용동기 요소에 기술준비도보다 강하고 유의한 영향을 미치는 것으로 나타났다. 마지막으로 SST 핵심태도모델 내의 SST 사용 동기, 사용 태도 및 사용의도 간의 관계에서 소비자 특성과 상황적 요인의 조절효과를 검증한 결과 지각된 과밀을 제외한 모든 변수들이 조절효과를 지니는 것으로 나타났다. 이러한 연구 결과를 바탕으로 터치스크린 SST를 도입하려는 기업에 실무적 제언을 하였다.

• Journal of Nutrition and Health
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• 제31권8호
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• pp.1347-1354
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• 1998

The purposes of this study were to : (a) anlayze wating time, service rate, arrival rate, and coustomer expectations/satisfaction in cafeteria business foodservices and (b) identify the differences in those factors between foodservices by menu managmenet systems. The samples were two business foodservices operated by contract management in Seoul. The queue, laptime , service rate, and arrival rate were measured at each foodservice by stopwatch observation. The menu type, delivery system, number of meals served , servide time, and turnover rate of each foodservic was investigated. Questionnaires were developed to survey customer expectations and satisfaction. Satistical data analysis was completed using the SAS package programs for descriptive analysis and t-test. The mean waiting time of island type dafeteria system with separte set -menu was shorter than that of the other. In both foodservices, arrival rates were not significantly different from one another , but sevice rates were significnatly high in dafeteria menu systems. The peak time of the queue was found out at combination set menu line. The separate set menu line had a higher servide rate than the combination set menu line. The mean waiting time of the island type cafeteria line was shorter than that of the straifth type . At the straight type dafeterial line, both arrival rate and service rate were higher than those of island-type. The results of this study suggested that a separate set-menu would be more desirable than a combination set-menu in case of providing set menu with cafeteria menu.

• 산업경영시스템학회지
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• 제1권1호
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• pp.37-44
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• 1978

The purpose of this study is to search for an efficient application method in solving delay-phenomenon problems which influence upon total production cost through case study. The method of this study is an experimental study based on cutting time data in lead cutting operations from "Lead Cutting Machine (Stripper)" and its service rate data from a large electronic products company which utilizes conveyor line system for the products "Car Stereo" The procedure of this experimental study is as follows; 1) Using loading(Man-Hour) analysis technique j,1 order to analyse and evaluate Production capacity, efficiency, operation and idle rate assembly charge, waiting and service cost -when its are controlled by stripper operator(server) 2) Establishing adequate waiting time model of finite population caused by the interference of 4 stripper machine which is drawn from mathematical statistics testing, that is, goodness of fit test in the waiting and service rate and to search for optimal solution by utilizing the above mentioned model The experimental result was that amount to 8,546,618won Per year was brought down, that is, by optimum point, it shows a decrease as compared with Present point. The major limitation of this experimental study is that the Queue in the Finite Population, so to speak. it comes from the interference of 4 stripper machine dealt with this case were limited only on the Car Stereo conveyor line. Further study of application of this application method to the areas such as material handling, personnel management marketing and transportation management is strong1y recommended.trong1y recommended.

• 한국컴퓨터산업학회논문지
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• 제3권8호
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• pp.989-998
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• 2002

일괄 수용 서비스 스케줄링에서의 배칭(Batching) 기법은 서비스를 요청한 사용자들을 일정 시간 동안 그룹화하여 한꺼번에 서비스하기 때문에 서비스 개시를 위한 지연시간이 발생한다. 그러나 이 지연시간을 효과적으로 제어하지 못하면 대기시간의 불규칙으로 서비스 공정성이 저하되고, 서비스 취소가 발생할 수 있다. 본 논문에서는 기존의 배칭(Batching) 기법인 선입 선출(FCFS) 및 빈도수 우전 방식(MQL)에서 문제시되던 평균 대기시간의 증가, 비 인기 비디오의 서비스 지연 문제를 해결하기 위한 리그 배칭 정책을 제안한다. 본 스케줄링 정책의 개념은 사용자의 요구와 파티션 디스크의 서비스 형태를 감안한 리그를 기초로 한다. 이를 시뮬레이션 한 결과, 기존의 방식들에 비하여 서비스 평균 지연 시간을 약 18% 정도 단축된 향상된 결과를 보임을 입증하였다.

• 한국정보처리학회논문지
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• 제7권2S호
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• pp.649-655
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• 2000

Real-time application programs have constraints which need to be met between media-data. These constraints represents the delay time ad quality of service between media-data to be presented. In order to efficiently describe the delay time and quality of service, a new synchronization mechanism is needed. Proposed paper is a dynamic synchronization that minimized the effects of adaptive transmission delay time. That is, the method meets the requirements of synchronization between media-dat by handling dynamically the adaptive waiting time resulted from variations of delay time. In addition, the mechanism has interval adjustment using maximum delay jitter time. This paper decreases the data loss resulted from variation of delay time and from loss time of media-data by means of applying delay jitter in order to deal with synchronization interval adjustment. Plus, the mechanism adaptively manages the waiting time of smoothing buffer, which leads to minimize the gap from the variation of delay time. The proposed paper is suitable to the system which requires the guarantee of high quality of service and mechanism improves quality of services such as decrease of loss rate, increase of playout rate.