• 대한안전경영과학회지
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• 제3권1호
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• pp.67-79
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• 2001

This study is based on Parasuraman, Zeithaml 8l Berry［19］`s SERVQUAL measure that develop for estimation of service quality, so this study proposes the present condition of customer service and improvement method on internet search engine. This study also develops a questionnaire for analyzing customer satisfaction considering the present condition of internet service. We're going to analyze the customer service quality that classified by search engines, service quality with university students who use usually internet.

• 한국항해항만학회지
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• 제42권5호
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• pp.323-330
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• 2018

The Korean e-Navigation system is a Korean approach to correspond with implementation of IMO e-Navigation. It provides five services, among them SV20 service, a ship remote monitoring system that collects and processes sensor information related to fire, navigation, and seakeeping performance safety. The system also detects abnormal conditions such as fires, capsizing, sinking, navigation equipment failure during navigation, and calculates the safety index and determines the emergency level. According to emergency level, it provides appropriate emergency response guidance for the onboard operator. The fire safety module is composed of three sub-modules; each module is the safety index sub-module, the emergency level determination sub-module and emergency response guidance sub-module. In this study, operational concept of the fire safety module in SV20 service is explained, and fire safety assessment factors are estimated, to calculate the fire safety index. Fire assessment factors included 'Fire detector position factor,' 'Smoke diffusion rate factor,' and 'Fire-fighting facilities factor.'

• 한국안전학회지
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• 제23권6호
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• pp.51-56
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• 2008

As RFID/USN technology is used in the latest industry trend, the information analysis paradigm shifts to intelligence service environment. The intelligent service includes autonomic operation, which select activity by defining itself to the status of industry facilities. Furthermore, information analysis based on IT used to frequently data mining for detecting the meaning information and deriving new pattern. This paper suggest self-classifying of context-aware by applying data mining in gas facilities for serving the intelligent gas safety management. We modify data algorithm for fitting the domain of gas safety, construct context-aware model by using the proposed algorithm, and demonstrate our method. As the accuracy of our model is improved over 90%, the our approach can apply to intelligent gas safety management based on RFID/USN environments.

• Nuclear Engineering and Technology
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• 제47권3호
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• pp.260-266
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• 2015

Twenty sodium-cooled fast reactors (SFRs) have provided valuable experience in design, licensing, and operation. This paper summarizes the important safety criteria and safety guidelines of intermediate sodium systems, steam generators, decay heat removal systems and associated construction materials and in-service inspection. The safety criteria and guidelines provide a sufficient framework for design and licensing, in particular by new entrants in SFRs.

• 대한안전경영과학회지
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• 제3권3호
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• pp.65-75
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• 2001

This research fundamentally deals with an analysis of service level for a multi-level inventory distribution system which is consisted of a central distribution center and several branches being supplied stocks from the distribution center, Under continuous review policy, the distribution center places an order for planned order quantity to an outside supplier, and the order quantity is received after a certain lead time. Also, each branch places an order for particular quantity to its distribution center, and receives the order quantity after a lead time. In most practical distribution environment, demands and lead times are generally not fixed or constant, but variable. And these variabilities make the analysis more complicated. Thus, the main objective of this research is to suggest a method to compute the service level at each depot, that is, the distribution center and each branch with variable demands and variable lead times. Further, the model will give an idea to keep the proper level of safety stocks that can attain effective or expected service level for each depot.

• 한국화재소방학회논문지
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• 제20권4호
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• pp.42-57
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• 2006

본 연구는 소방방재 행정서비스의 예방업무를 민간마인드와 대비, 심도있는 분석을 통하여 현재 안전점검기관의 분산 중복관리, 수수료징수의 부적성, 관계인의 도덕적 해이 만연, 부조리요인 잠재, 전문성확보 미흡 등의 문제점을 단계적 통합안전점검 시스템 구축, 소방검사의 일원화, 예방업무의 기업성 확보, 안전분야 자격증취득강화, 민관파트너십 활성화 등의 소방방재서비스 개선방안을 제시하였다.

• 한국산업보건학회지
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• 제17권2호
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• pp.120-130
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• 2007

A oxygen generating closed-circuit SCBA for escape from fire will be newly developed and then a program for estimating service time for it should be required. A SCBA made on an experimental basis consisted of five components such as half facepiece (mask), $KO_2$ box, oxygen reservoir, $CO_2$ remover and hood. The half mask had a good fitting performance since fit factors for 10 subjects were all above 100. It was found that height of subjects should be the best variable to estimate service time. Measured service time was inversely correlated with height of subjects. Service life time could be estimated by interpolation and extrapolation using inverse relationship between height and measured service time, for example, 28 minutes for male and female of 170 cm during resting, 10 minutes at the walk of 4 km/h and 5 minutes at the walk of 6 km/h considering safety margin of 20%. The study implies that program for estimating service time for the SCBA should require subject's height, speed of walk (4 km/h and 6 km/h) and fit testing. Considering safety margin, selecting younger subjects would be better. The study on the number of subjects and selecting facial dimensions should be more needed for the final program.

• 동아시아식생활학회지
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• 제23권6호
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• pp.850-861
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• 2013

This study aimed at investigating any differences perceived between the contractor and the contractee based on an importance-performance analysis (IPA) of foodservice quality attributes. Questionnaires were distributed to 200 personnel concerned in the Busan, Ulsan and Kyungnam areas and a total of 134 valid responses were used for analysis. Of the 23 foodservice quality attributes, the factors of 'food quality', 'employee service', 'hygiene and safety', 'customer orientation' and 'operation quality' were induced from a scale purification process through the exploratory factor analysis. The level of importance (p<0.01) of the 'hygiene and safety' factor and 'employee service' factor was not found to be significantly different between the groups. In the level of performance, the factors of 'food service', 'employee service', 'customer orientation' and 'operation quality' were found to be perceived significantly lower than expected by the contractor group. In the importance level, 'food quality', 'employee service', 'hygiene and safety', 'customer orientation' and 'operation quality' were rated by the contractor as 4.03, 4.30, 4.27, 4.01 and 4.12 points, respectively. In contrast, in the performance level, perceived 'food quality', 'employee service', 'hygiene and safety', 'customer orientation' and 'operation quality' were evaluated as 3.57, 3.94, 4.06, 3.83 and 3.95 points, respectively.

• 한국산학기술학회논문지
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• 제16권2호
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• pp.1507-1515
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• 2015

본 연구는 사용자의 요구에 순응하는 서비스 디자인 기법과 프로세스를 기준으로 기존의 보행공간을 재설계함으로써 신도시 개발지에 안전한 보행공간 확보방안을 제시하는데 목적을 두고 있다. 연구의 순서로는 이론고찰을 통해 서비스 디자인의 개념과 프로세스에 대해 검토하고, 사용자 여정분석을 통한 디자인 지점 즉, 터치포인트를 도출함으로써 연구의 준거를 마련한다. 이를 토대로 화성 동탄 신도시를 대상으로 서비스 디자인 터치포인트를 교통신호체계, 교차로 보행환경, 보도육교, 접근도로로 결정하고, 문제발견, 콘셉 디자인, 디자인 반영, 제도검토에 이르는 디자인 프로세스에 의한 터치포인트별 보행안전 확보방안을 제시함으로서 인간중심의 도시조성을 위한 도시설계적 디자인 방향을 제시하였다.

• International Journal of Internet, Broadcasting and Communication
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• 제16권1호
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• pp.215-225
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• 2024

This study investigated the effect of the delivery service quality of Mongolian online shopping on the customer value, customer trust, and relationship persistence intention of Mongolian consumers. Through this, the purpose of this study is to understand the priorities of the quality conditions of delivery services (accuracy, economy, information, safety, tangibility, etc.) that Mongolian consumers value. The empirical analysis results of this study are as follows. First, the effect of delivery service quality on the intention to continue the relationship showed partially significant results. In other words, economics, information, and safety, excluding accuracy and tangibility, influenced the intention to continue the relationship. Second, the effect of delivery service quality on customer value was partially significant. In other words, accuracy, economy, safety, and tangibility, excluding informativity, influenced customer value. Third, the effect of delivery service quality on customer reliability was partially significant. In other words, economics, safety, and tangibility, excluding accuracy and informativity, influenced customer reliability. Fourth, the hypothesis of customer value on customer reliability was adopted, followed by the hypothesis of customer value on relationship continuity intention. Finally, the hypothesis of customer reliability on relationship continuity intention was adopted.