• 농약과학회지
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• 제15권1호
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• pp.15-21
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• 2011

본 연구는 QuEChERS 방법에 기초한 EN15662 buffer 및 dSPE, UPLC-MS/MS플 활용하여 경남지역에서 생산되는 대일 수출용 파프리카 내 neonicotinoid계 농약성분의 잔류성 실태 조사를 위하여 수행하였다. 6종의 neonicotinoid계 농약의 회수율 및 변이계수는 0.05 및 0.5 mg/kg 수준에서 각각 84.0~92.7(${\pm}0.0{\sim}3.8%$)과 95.1~98.9%(${\pm}0.9{\sim}5.2%$)로 나타났다. 분석에 사용된 95시료 중 90.3%에서 농약성분이 검출되었으며, 82.3%에서 2종이상의 농약성분이 검출되었다. 검출된 농약의 농도는 0.01~1.63 mg/kg으로 나타났고, 농약성분 중 dinotefuran 및 imidacloprid가 78.1 및 65.6%의 빈도를 보였다. 6종의 농약 중 thiacloprid가 8.3%로 분석된 농약 중 가장 낮은 빈도를 나타내었다. 그러나 검출된 농약의 경우 모두 한국 및 일본의 잔류허용기준을 초과하지 않는 것으로 나타나, 경남지역 생산 대일 수출용 파프리카의 경우 neonicotinoid 계 농약에 대한 사용이 안전한 수준으로 잘 관리되고 있음을 확인하였다.

• 디지털융복합연구
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• 제9권3호
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• pp.225-233
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• 2011

본 연구는 소셜네트워크서비스(SNS) 의 만족에 어떠한 서비스 품질 요인이 영향을 주는지에 대해서 연구하였다. 웹 2.0의 확대로 커뮤니티에 대한 고객 수요가 확대되면서 나타난 개념인 SNS(Social Network Service) 시장이 급성장 하였다. 이에 대한 서비스 품절 요인을 측정하기 위하여 SNS 사용자를 대상으로 설문 연구를 진행하였다 연구결과 접속성, 충족성, 사용 용이성, 유희성 및 안정성 등 5개 요인 중 충족성, 사용 용이성 및 유희성은 서비스 만족에 영향을 주는 것으로 나타났지만 접속성과 안정성을 영향을 미치지 않는 것으로 나타났다.

• 품질경영학회지
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• 제31권4호
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• pp.36-54
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• 2003

There have been academic debates upon which measure is more desirable in measuring service qualify between SERVQUAL and SERVPERF. In addition, Korean air lines industry is rapidly growing due to the increase of Koren family income and globalization. This study tried to contribute to both academic and practical issues. This study compared SERVQUAL and SERVPERF measures to determine which is superior to measure service quality in Korean air lines industry. Data was collected from two airliners' customers of Korea. According to the results of confirmatory factor analyses, regression analyses and analyses of goodness of fit, SERVPERF appears to be better in measuring service quality in Korean air lines industry than SERVQUAL. We suggest that SERVPERF be used to measure service quality in Korean air lines industry.

• 품질경영학회지
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• 제34권4호
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• pp.110-124
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• 2006

There have been various papers about service quality. This article is one of them. This is about the measurement of service quality in the competitive structure between department and discount store. In this paper, we tried to measure the service quality and overall satisfaction by using 6 sigma, degree of combination and top2box which is a little bit different methodology from traditional ones. The data were collected by the internet survey from 1428 and 1605 department and discount store customers respectively. The result shows the different patterns in the each retail industry. Also, there is a significant difference in terms of sigma level in the each retail industry. Finally, we showed the summarized result as the 6 Sigma Portfolio Matrix.

• 품질경영학회지
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• 제29권4호
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• pp.170-178
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• 2001

The objectives of this paper are to introduce some characteristics of two-dimensional concept of quality and to find out the possibility of the application of two-dimensional quality concept for improving the service quality. The concept was applied to small & medium-sized foreign language Institute. In order to select some service quality dimensions and decide attractive qualify factors among numerous factors, factor analysis and frequently analysis were used. The result. is that all quality factors in empathy dimension are identified as attractive quality factors. This implies that customization program is necessary in small & medium-sized foreign language institutes for improving their competitiveness. However, all quality factors in tangibles dimension are identified as must-be quality factors.

• 품질경영학회지
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• 제52권2호
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• pp.303-322
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• 2024

Purpose: The purpose of this study is to examine the structural paths of relationship quality in the relationship between customer relationship management strategies perceived by parents of service users and customer loyalty, and to provide basic data for improving institutional operations to enhance service quality. Methods: The collected data were analyzed using the SPSS 22.0 and Smart PLS 4.0 statistical analysis programs to check and verify the data. Results: The results of the study showed that all of the relationships between customer relationship management strategies and the sub-dimensions of relationship quality, except for professionalism and customer orientation, have a positive impact on customer satisfaction. Additionally, the mediation effect of customer trust was rejected in the verification process. Finally, it was found that customer orientation and professionalism have a sequential mediating effect on the relationship between customer satisfaction and customer trust in the relationship between customer loyalty and customer relationship management strategies. Conclusion: Through the research results, it can be concluded that early childhood education institutions should consistently and continuously respond to ensure that service users, parents, have confidence in the services provided, which is an important strategic point.

• 대한안전경영과학회지
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• 제3권1호
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• pp.67-79
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• 2001

This study is based on Parasuraman, Zeithaml 8l Berry［19］`s SERVQUAL measure that develop for estimation of service quality, so this study proposes the present condition of customer service and improvement method on internet search engine. This study also develops a questionnaire for analyzing customer satisfaction considering the present condition of internet service. We're going to analyze the customer service quality that classified by search engines, service quality with university students who use usually internet.

• 품질경영학회지
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• 제27권4호
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• 품질경영학회지
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• 제37권1호
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• pp.69-79
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• 2009

Supply Chain Management is the process of planning, implementing and controlling the operations of the supply chain to satisfy customer requirements as efficiently as possible. It spans all movements and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. Korean Standards Association claims the Supply Chain Quality Management(SCQM) as a win-win model of organizations among the supply chains for the best product/service quality to final customers. The SCQM is focused on quality of product/service and will do much for improving manufacturing performance between customer and suppliers. Consulting-teams make every effort to design suitable solution for constructing solutions and improving the performance. This study is to analyze the performance of SCQM consulting, from July of 2007 to June of 2008, and would provide some guidelines to design the optimal consulting models and develop guidebooks.

• 보건의료산업학회지
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• 제10권4호
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• pp.75-86
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• 2016

Objectives : This study empirically verified the effects of service provided by medical service providers on customer satisfaction and favorable word-of-mouth intention. Moreover, it measured the mediation effects of customer satisfaction in the relationship between medical service quality factors and favorable word-of-mouth intention and proposed implications in terms of marketing. Methods : The research hypothesis was verified with a structural equation, and the Sobel test was used to analyze of customer satisfaction in the relationship between medical service quality factors and word-of-mouth intention. Results : From the hypothesis verification results, physical and human factors among the quality factors of medical service affected customer satisfaction.Additionally,customer satisfaction interacted as a factor influencing favorable word-of-mouth intention. Conclusions : Medical service providers should work to enhance the satisfaction of customers in terms of human and physical factors by providing quality medical service that is different from other providers and by improving the quality of medical service and the environment which could lead to effective word-of-mouth intention.