• Journal of the Korea Society of Computer and Information
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• v.9 no.2
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• pp.69-79
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• 2004

For the successful IT operation outsourcing there need appropriate metrics on which both of the service clients and provider agree. The metrics are used to set up the service level objectives, which are manifested in the service level agreement with price. A study of metrics is necessary for the following reasons: First, most of the metrics used today were introduced in the early years of computers and are not satisfactory to both of the service providers and clients. Second, metrics represent the performance of system components but not end-user satisfaction. Third, because the service provider leads the outsourcing agreement, the objectives are specified more favorable to the provider. The objectives should be based on metrics that both sides fully understand and agree on.

• Journal of Communications and Networks
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• v.13 no.5
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• pp.499-510
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• 2011

Any server offering a routing service in the Internet would naturally be in competition for clients, and clients may need to utilize service from a specific server in order to achieve a desired result. We study the various properties of this competition, such as the fraction of route requests handled by a routing service provider and the fraction of total revenue obtained. As the routing service providers (i.e., servers or routers in this context) compete, they may alter behavior in order to optimize one of the above properties. For example, a service provider may lower the price charged for its service, in order to increase the number of clients served. Our models are based on servers offering a routing service to clients within representative network topologies based on actual Internet sub-graphs. These models provide, a framework for evaluating competition in the Internet. We monitor key aspects of the service, as several variables are introduced into the models. The first variable is the fraction of client requests that will pay more for a better quality route. The remaining requests are normal client requests that are satisfied by the most economical route. The second variable is the fraction of servers who choose to lower service prices in order to maximize the number of client requests served. As this fraction increases, it is more likely that a server will lower the price. Finally, there are some resource constraints applied to the model, to increase the difficulty in providing a routing solution, i.e., to simulate a realistic scenario. We seek to understand the effect on the overall network, as service providers compete. In simple cases, we show that this competition could have a negative impact on the overall efficiency of a service. We show that the routing variety present in the larger models is unable to mask this tendency and the routing service performance is decreased due to competition.

• Health Policy and Management
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• v.12 no.4
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• pp.34-55
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• 2002

In this study, the impact of organizational culture on the quality of social work services in hospitals were empirically analysed. A mailed questionnaire survey was conducted between February 19 and April 10, 2001. A sample of total 70 hospitals, including general hospitals with one social worker at least and single-department hospital with two social workers or more, were identified nationwide through the registry of Korean Association of Medical Social Workers and Korean Association of Hospitals. According to coping strategy and reacting pattern with the environmental changes, four types of organizational culture in each hospital, classified as group culture, developmental culture, hierarchial culture, and rational culture, were adopted for the independent variables. Three dimensional aspects of quality of social work service - structure, process, and outcome were selected as dependent variables in this study. Also the quality of social work service was distributed into provider-perceiving quality and consumer-perceiving quality The major findings were as following in summary; First, most social workers reported that the characteristic of culture in their hospitals are group culture the first, hierarchial culture the second, developmental culture the third, and rational culture finally in order of comparing the level of quality perceived between social worker's recognition. Second, service provider and consumer, The provider-perceiving quality showed less score than that of consumer, especially the lowest was the score of quality of outcome perceived by provider. Third, according to the types of organizational culture, there were significantly different levels of quality in total social work services, structure dimension and process dimension. The quality of outcome dimension did not show significant differences among the type of organizational culture. Finally, the most influential variables to the quality of social work service ice proved departmental form of social work unit, leader of social work unit, and developmental culture of hospital To assure quality services, accordingly, social work unit in hospital is required to be organized as a single unit, that means to be an independent department of which qualified social worker is supposed to control the unit. It is strongly recommended to develop leadership for the leaders of social work unit.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.16 no.2
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• pp.565-586
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• 2022

Cloud storage's elastic expansibility not only provides flexible services for data owners to store their data remotely, but also reduces storage operation and management costs of their data sharing. The data outsourced remotely in the storage space of cloud service provider also brings data security concerns about data integrity. Data integrity verification has become an important technology for detecting the integrity of remote shared data. However, users without data access rights to verify the data integrity will cause unnecessary overhead to data owner and cloud service provider. Especially malicious users who constantly launch data integrity verification will greatly waste service resources. Since data owner is a consumer purchasing cloud services, he needs to bear both the cost of data storage and that of data verification. This paper proposes a verification control algorithm in data integrity verification for remotely outsourced data. It designs an attribute-based encryption verification control algorithm for multiple verifiers. Moreover, data owner and cloud service provider construct a common access structure together and generate a verification sentinel to verify the authority of verifiers according to the access structure. Finally, since cloud service provider cannot know the access structure and the sentry generation operation, it can only authenticate verifiers with satisfying access policy to verify the data integrity for the corresponding outsourced data. Theoretical analysis and experimental results show that the proposed algorithm achieves fine-grained access control to multiple verifiers for the data integrity verification.

• Asia pacific journal of information systems
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• v.13 no.3
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• pp.85-106
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• 2003

Recently, firms which have offered a "free Internet service" to their customers, are considering a "charged Internet service" for increasing a company's profit. But they have doubts about the results, because consumers may fly away from their web-site easily and may discontinue using their services. The purpose of this study is to investigate which factors make consumers use the charged Internet services. To do this, the factors, which are ease of using the service, usefulness of the service, the reputation of the service provider, service cost, and the intention to use the service as a mediator, are analyzed. To achieve this research objective, a structural equation model was constructed and a field study method was used. The findings are summarized as follows: First, ease of using the service, usefulness of the service, and service cost have significant impacts on the charged Internet service usage through the intention to use. Especially, although service cost influences on the service usage largely, the usefulness of the service has a bigger impact on the charged Internet service usage than service cost. Second, the reputation of the service provider does not have any impact on the service usage. Third, consumers using only the free Internet service tend to hesitate about using the "charged Internet service" because they doubt its ease of use and usefulness in spite of the service cost.

• Proceedings of the Korean Information Science Society Conference
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• 2011.06a
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• pp.391-394
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• 2011

3rd party content service is a consumer-based wide selection of contents in which IPTV provider believes will enhance the service considerably extending the variety of contents to finally provide a personalized service. Therefore, the combination of 3rd party content services and the IPTV infrastructure creates a good revenue opportunity but they need to be created. IPTV offers to create personalized channels to distribute 3rd party content service. However, the cost of $3^{rd}$ party content delivery is high when the service is provided from a faraway server. IPTV provider requires an effective strategy of replica placement to minimize the cost without a tradeoff on the performance. We propose a cluster-based strategy of replica placement to find the right balance between cost and performance. The results demonstrate the achievement of an outstanding delivery time and low cost.

• Journal of the Korean Operations Research and Management Science Society
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• v.36 no.4
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• pp.109-123
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• 2011

This study proposes a value based service design (VBSD) approach using Kano's model and QFD. Key quality factors and key cost factors are identified, evaluated and then incorporated to produce customer value index (CVI) and provider value index (PVI) which are together used to determine the four value strategy zones. Each value strategy zone suggests its own appropriate service development strategy based on its corresponding CVI and PVI characteristics such as maintaining current service, reducing costs, raising quality or eliminating/creating services. A camping car service design case is applied to this study, which shows the practical contribution of this VBSD approach.

• Journal of Korea Multimedia Society
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• v.20 no.6
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• pp.918-926
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• 2017

Various types of media services are emerging due to the development of Internet and digital media production and distribution technologies. Various DRM technologies are being developed to prevent illegal copying of media contents and to protect the rights of content creators. There is a problem that the DRM provider and the content service provider must provide services in a mutually dependent manner through individual contracts. In this paper, we propose a cloud-based DRM market system which can be used only by content service providers when necessary for various DRM. The DRM market system is expected to show the effect of service activation for related small and medium sized companies by providing an interface that satisfies the requirements of DRM providers and contents service providers by using multi DRM technology.

• Journal of information and communication convergence engineering
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• v.8 no.5
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• pp.502-507
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• 2010

Event driven service (EDS) is one of such services administrating different functions of multiple service providers according to the user situation. This paper first describes the service model of EDS, a User-centric Service for multiple service provider environments over the next generation networks. The multiple provider environments stimulates the unified identifier management, namely unified identification (U-ID), to enable users to be provided network services without awareness of multiple providers. Combining these two concepts, i.e., EDS and U-ID, the designed structure of EDS with U-ID and related procedures are given. Finally, the implementation results tested on Korea Advanced Research Network (KOREN) are described.

• Proceedings of the CALSEC Conference
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• 2001.08a
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• pp.477-482
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• 2001

Under rapidly changing business surrounding, companies need information systems to keep their competitive powers and forecast business surroundings beforehand. In these trends, interests of ASP (Application Service Provider) service is increasing because of the advantage for efficiency to maintain a system and an inexpensive investment to build a system, and this service is rapidly spreading to many parts from simple functions to ERP system. In this research, we argue about these problems and about administrative framework technology for efficient ASP service of ERP system.