• 제목/요약/키워드: service procedure

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항공서비스와 공항서비스의 대기환경이 지각된 대기시간과 서비스만족도에 미치는 영향에 관한 연구 (The Effect of Waiting Environment of Airline Service and Airport Service on Perceived Waiting Time and Service Satisfaction)

  • 이지영;최성우
    • 품질경영학회지
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    • 제47권3호
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    • pp.583-595
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    • 2019
  • Purpose: This study aimed to prove that the effect of waiting environment on perceived waiting time and service satisfaction of airline service and airport service procedure. Methods: Survey was conducted by questionnaires that were distributed to international airlines passengers. Survey data were collected 276 copies from 300 copies then analyzed using factor analysis and multi-regression analysis. The measurements of airline service procedure were divided by airlines service and airport service. Airline service segregated as before boarding and after boarding then airport service can be separated before boarding and after deplane by service procedure. Results: According to result, hypotheses were partially accepted. Human environment and Physical environment of airport service before boarding and after deplane were accepted. However perceived waiting time had effect on service satisfaction both airline and airport services. Thus some of variables are correlated among waiting environment. Acceptability as moderating variable has differences on high acceptable group and low acceptable group. Though waiting and delay were caused by controllable or uncontrollable reasons, there are certain negative feeling on waiting and delay on physical environment of airline service. Especially controllable delay and waiting are more negative than uncontrollable reasons. Conclusion: Some suggestions that given from researcher should be implemented to the airline industry to reduce perceived waiting time specially airport service procedure academically and practically.

원격 프로시저 호출 웹서비스로 칼만필터 구현 (Implementation of Kalman Filter as a Remote Procedure Call Webservice)

  • 임재걸;두쾅부
    • 한국정보처리학회:학술대회논문집
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    • 한국정보처리학회 2011년도 추계학술발표대회
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    • pp.1365-1368
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    • 2011
  • The Kalman Filter is one of the most common techniques of tracking mobile user. Web service is a promising method of reusing programs. Therefore, this paper presents our implementation of Kalman Filter web service. There are three ways of implementing a web service system. Ours is Kalman filter as RPC web service.

A Case Study of a Resource Reservation Protocol in IP Based Wireless Access Networks for ITS Service

  • Jung Kwang Mo;Jung Hyun Chul;Min Sang Won
    • 한국ITS학회 논문지
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    • 제4권1호
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    • pp.107-115
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    • 2005
  • For effective IP based service implementation on the wireless network environments, wireless network including the ITS network have to support QoS guaranteed protocol such as a RSVP. RSVP is a resource reservation protocol for Internet environment, and its scalability makes easy to implement RSVP over the various IP transport technologies. But for the If based ITS wireless network environment, RSVP is not suitable, since by its path setup procedure characteristic. In the wireless access network for ITS service, when a mobile node moves to other domain it must perform registration procedure. But the registration procedure is time consuming steps, so if a RSVP session was already established in the previous domain, the RSYP session may be disconnected and the time to re establish a new RSVP session is long enough to cause serious packet loss. In this paper, we propose a pre-path reservation mechanism for applying the RSVP in wireless access networks for ITS. In the pre-path reservation mechanism, the resource reservation procedure occurred during a mobile node's handoff time. An access point in wireless access network performs this procedure when the mobile node attempts handoff The access point executes pre-path reservation procedure as a proxy, since the mobile node does not have IP address until the address allocation procedure is finished in a new domain.

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소셜 네트워크 서비스에서 사건 수사를 위한 모바일 디지털 포렌식 절차에 관한 연구 (Mobile Digital Forensic Procedure for Crime Investigation in Social Network Service)

  • 장유종;곽진
    • 한국항행학회논문지
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    • 제17권3호
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    • pp.325-331
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    • 2013
  • 소셜 네트워크 서비스는 사용자간의 통신수단 및 자신을 표현하는 하나의 수단으로 사용되면서 다양한 정보를 보유하고 있다. 이러한 정보들은 수사에 도움이 되는 유용한 증거로 사용 될 수 있다. 본 논문에서는 소셜 네트워크 서비스상에 있는 다양한 정보를 사건 수사에서 효율적으로 사용하기 위하여 소셜 네트워크 서비스를 이용하는 사용자의 스마트폰에 대한 모바일 디지털 포렌식 절차에 관한 연구를 진행하였다. 모바일 디지털 포렌식 절차 연구를 위하여 스마트폰에 저장되어 있는 소셜 네트워크 서비스 어플리케이션에 대한 DataBase 파일을 분석하여 사건 수사에 유용하게 사용할 수 있는 파일을 분류 하고 저장되어 있는 정보를 비교 분석하였다. 이를 통하여 본 논문에서는 소셜 네트워크 서비스 환경에서 사건 수사를 위한 적합한 모바일 디지털 포렌식 절차를 제안한다.

택배 네트워크 설계를 위한 최적화/시뮬레이션 반복기법 : 화물터미널 용량과 수주마감시간 결정 (A Recursive Optimization/Simulation Procedure for Express Courier Service Network Design : Determination of Terminal Capacity and Cut-off Time)

  • 고창성;이희정
    • 대한산업공학회지
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    • 제33권2호
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    • pp.282-289
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    • 2007
  • While demands for express couriers service are rapidly increasing due to recent progress of electronic commerce, express courier service companies are struggling to take a larger market share through ongoing improvement in their service processes. Cut-off time is the time limit that all orders delivered before the limit are guaranteed for the delivery within the very next day. Extending cut-off time for express service centers can provide the express company with increase of total sales, but it may also cause increasing the possibility not to satisfy customer needs due to work delay in the consolidation terminal. We develop a design model for express courier service network based on a recursive optimization/simulation procedure. With the optimization model, we seek key design parameters such as the cut-off time for express service centers and the capacity of the consolidation terminal maximizing total sales profit while satisfying the desired level of performances. With the simulation model, we consider the dynamic nature of the network and obtain relationships between the design parameters and the performance measures with the multiple linear regression. The validity of the model is examined with an example.

중소병원 환자가 인지하는 의료서비스 품질이 서비스 가치, 고객만족, 재이용 의도에 미치는 영향 (A Study on Medical Service Quality affecting percieved value, Satisfaction and Intention of Revisit in Middle Hospitals)

  • 지경자
    • 한국병원경영학회지
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    • 제18권4호
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    • pp.18-38
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    • 2013
  • This study aims to analyze the effect of quality of health care on perceived value, patient satisfaction and revisit intention. Especially, it was focused on outdoor environment, indoor environment, admission procedure, hospital image, service quality of physicians nurses medical technicians medical staff that patients perceived. Inpatients and outpatients were selected from three hospital in D city Questionnaire survey was employed to collect data from the subjects. For inpatients, indoor environment, admission procedure, hospital image and service quality of physicians have an effect on perceived value. Admission procedure, hospital image and service quality of physicians nurses medical technicians has an effect on the patient satisfaction. Hospital image and service quality of physicians nurses medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. For outpatients, Admission procedure, hospital image and service quality of physicians medical technicians have an effect on perceived value. Indoor environment, hospital image and service quality of physicians medical technicians medical staff has an effect on the patient satisfaction. Indoor environment, hospital image and service quality of physicians medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. They should evaluate customer satisfaction on their services and analyze various factors that affect on it to improve middle hospitals.

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Evaluation of carbonation service life of slag blended concrete considering climate changes

  • Wang, Xiao-Yong;Luan, Yao
    • Computers and Concrete
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    • 제21권4호
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    • pp.419-429
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    • 2018
  • Climate changes, such as increasing of $CO_2$ concentration and global warming, will impact on the carbonation service life of concrete structures. Moreover, slag blended concrete has a lower carbonation resistance than control concrete. This study presents a probabilistic numerical procedure for evaluating the impact of climate change on carbonation service life of slag blended concrete. This numerical procedure considers both corrosion initiation period and corrosion propagation period. First, in corrosion initiation period, by using an integrated hydration-carbonation model, the amount of carbonatable substances, porosity, and carbonation depth are calculated. The probability of corrosion initiation is determined through Monte Carlo method. Second, in corrosion propagation period, a probabilistic model is proposed to calculate the critical corrosion degree at surface cracking, the probability of surface cracking, and service life. Third, based on the service life in corrosion initiation period and corrosion propagation period, the whole service life is calculated. The analysis shows that for concrete structures with 50 years service life, after considering climate changes, the service life reduces about 7%.

전자무역을 위한 통관업무의 개선에 관한 연구 (A Study on the Improvement of Clearance Procedure for Electronic Trade)

  • 이봉수
    • 무역상무연구
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    • 제37권
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    • pp.253-273
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    • 2008
  • The thesis examines the problems for improvement of clearance procedure and shows the various ways of overcoming them. Practical implications regarding the innovation of clearance procedure are as follows. First, the basis of information for customs clearance service should be built for unifying customs clearance information and imports and exports goods. Second, Customs Service need to keep on trying continuously that customs clearance system should be inter-convertible in the inside and outside of the country. Third, reliable law and execution system should be needed to revitalize customs clearance business and the government need to take measures for new system which is suitable for our own country. Finally, mutual cooperation administration system for customer in domestic and foreign country should be made for supplying high quality clearance service. As we have reviewed above contents, the customs clearance business meet the needs of innovation with new information technique to overcome lots of problems which come by when we execute simplification of customs clearance procedure and customs inspection administration fairly. As well as, when we review a few methods in the line of our customs system, we need strongly completion of related system and arrangements in trade business and similar fields. Hereafter we hope the limitation of this study should be overcome by the process of proper inspections through subsequent studies.

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서비스 지향 아키텍처 시스템을 위한 동적 역할 기반 서비스 할당에 관한 연구 (A Study on Dynamic Role-based Service Allocation for Service Oriented Architecture System)

  • 박용범;권예진
    • 반도체디스플레이기술학회지
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    • 제17권1호
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    • pp.12-20
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    • 2018
  • Recently, web-based service software has been used as to combine various information or to share information according to the needs of users and the convergence of specialized fields and individual dependent systems. According to the necessity of the user, the proper service environment and the selective service environment according to the purpose and the needs of the user have been studied in a variety of specialized and combined professional research fields and industries. Software based on cloud systems and web services is being used as a tool for appropriate group and user groups and roles. A service system combined dynamically needs a module to manage a user through internal logic and grant a service access authentication. Therefore, it has been considered various approaches that a user who accesses the system is given a service access authority for a certain period of time. Also, when the deadline is over, the authority that you are given to access system will go through the process of expire the right. In this paper, we define the roles of users who access web services, manage user rights according to each role, and provide appropriate service resources to users according to their rights and session information. We analyzed the procedure of constructing the algorithm for the service according to the procedure of each user accessing the web service, granting the service resource and constructing a new role.

FMIPv6에서 QoS를 고려한 트래픽 제어 메커니즘의 설계 및 평가 (Design and Evaluation of Traffic Control Mechanism with QoS in FMIPV6)

  • 박석천
    • 한국컴퓨터정보학회논문지
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    • 제10권6호
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    • pp.261-268
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    • 2005
  • 최근 IPv6에서 이동 통신에 끊김 없는 서비스를 제공하기 위해 Mobile IPv6에 관한 많은 연구가 이루어지고 있다. FMIPv6는 핸드오버 절차를 간소화시켜서 빠른 속도의 핸드오버와 데이터 전송이 가능하며 SIP나 VoIP 및 무선 인터넷 동영상 서비스와 같은 경우에 많이 사용될 것으로 예상된다. 그러나, 고속 이동시 랜드오버로 인한 패킷 손실이 심각한 문제로 대두되고 있다. 따라서 본 논문에서는 FMIPv6에서 핸드오버시 발생하는 패킷 손실을 줄이기 위하여 라우터에서 사용하는 여러 패킷 관리 스케쥴링 기법 중 WGQ기법을 사용하여 트래픽 관리 메커니즘을 설계하고 평가하였다.

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