• Title/Summary/Keyword: service oriented

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A Study on the Relationship between Service Quality of Apparel Stores and Related Variables (의류점포의 서비스품질지각과 관련변인 연구)

  • 이영선;전지현
    • Journal of the Korean Society of Clothing and Textiles
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    • v.25 no.6
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    • pp.1057-1068
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    • 2001
  • The purpose of this study was to clarify service quality of apparel stores and find out related variables. The related variables are contained customer's characteristics (shopping orientation, demographic characteristics), store types and store patronage behavior in apparel store. The subjects selected for the final analysis were 363 females aged from 20 to 59 who lived in Taejon. And the data were collected using a questionnaire and analyzed through factor analysis, ANOVA, cluster analysis, regression, Duncan test, Tukey test. The results of this study were as follows; 1. Services quality of apparel stores consisted of seven dimensions ; ability of salesperson, belief in policy, convenience of facility, attractiveness of physical environment, convenience of using credit cards, convenience of space movement. and apparence of salespeople. 2. Shopping orientation consisted of four dimensions; recreational shopping orientation, rational shopping orientation. convenience-oriented shopping orientation, price-conscious shopping orientation. Shopper types consisted of three dimensions ; recreational-economical type shopper, rational type shopper, convenience-oriented type shopper. Significant relationships were found out between those shopper types and service quality. Significant difference was caused by demographic characteristics(age, marital status, education, income. job) except for places of residence and service quality. 3. The significant difference was found out between store types and service quality. 4. Service quality(ability of salespeople. belief in policy, convenience of facility, convenience of using credit cards. apparence of salespeople) were influenced store patronage behavior.

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Metadata Management System Implementation for Object-oriented Personalized Media Service based on Multiple Camera (다중 카메라 기반의 객체중심 맞춤형 영상 미디어 서비스를 위한 메타데이터 관리 시스템 구현)

  • Byun, Sung-Woo;Lee, So-Min;Lee, Seok-Pil
    • Journal of Broadcast Engineering
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    • v.19 no.5
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    • pp.631-639
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    • 2014
  • Since digital broadcasting service has been begun, user's requirements have been increased for personalized broadcasting system that users can watch the part of programs which they want to watch in anytime. In personalized broadcasting system, metadata is important for searching program information based on user's input data. In this paper, an object-oriented media service metadata management module is implemented. Metadata used in this system is described by extending TV-Anytime specifications which is the International standard for personalized media service. For this, extended segments information is provided including object information which do not existing in previous personalized broadcasting standard. This system can provide better satisfaction to users by using object segmentation information.

Service-oriented protocol security framework in ICT converged industrial environment (ICT 융합 산업 환경에서 서비스 지향 프로토콜 보안 프레임워크)

  • Lee, Seoung-Woo;Lee, June-Kyoung;Lee, Kyoung-Hak
    • Journal of the Korea Convergence Society
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    • v.8 no.12
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    • pp.15-22
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    • 2017
  • This paper analyzes vulnerability of each service protocol used in ICT convergence industry, smart factory, smart grid, smart home, smart traffic, smart health care, and suggests technologies that can overcome security vulnerabilities. In addition, we design a service-oriented protocol security framework that allows us to quickly and easily develop security functions in an open environment by defining a security element common to protocols and designing a security module for each protocol layer including the corresponding elements. Service protocol independent security module and specialized security module, it will be possible to develop flexible and fast security system in ICT convergence industry where various protocols are used. The overall security level of the ICT service network can be improved by installing the necessary security modules in the operating system, and the productivity can be improved in the industrial security field by reusing each security module.

A Study on Measurement and Improvement of Service Quality using QFD in the Law Firm Industry (QFD를 이용한 기업 법무 서비스 품질 측정 및 개선에 관한 연구)

  • Pyo, In Soo;Lee, Jae Kwang
    • Knowledge Management Research
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    • v.17 no.2
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    • pp.1-26
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    • 2016
  • As entry barriers at the legal service market in Korea have been recently lifted, the legal service market has dramatically changed from a seller's market to a buyer's market. Externally, the Korean legal service market has been open to foreign law firms and internally, lawyers graduating from law schools have been increasing. In addition, as even the general public can easily access, through the official sites of government organizations, to the basic legal information such as laws and judicial precedents, the degree of information asymmetry has also decreased. These phenomena require the legal service industry to be a more client-oriented and more quality-oriented one. Having said that, legal service providers also need to continue to make strenuous efforts to measure and improve the service quality from the customers' perspective. Under these circumstances, this study introduced a certain type of model which may be of help of measuring and improving the quality of legal service of law firms, in particular, with a focus on those firms providing corporate legal service. This study used a Quality Function Deployment (QFD) in order to measure and thereby improve the quality of corporate legal service in the law firm industry. Above all, this study showed, by using SERVQUAL, each and every service attributes of quality measurement of the corporate legal service and also calculated the degree of importance of service quality at each process of providing corporate legal service. Next, this study introduced all supporting factors necessary for the provision of corporate legal service and calculated the degree of importance of each and every supporting factors in the service process. This study may be of help to provide the substantial and systematic approaches to the corporate legal service providers who would like to set up a certain methods of measuring and further improving the quality of corporate legal service from the customers' perspective.

STEPSTONE: An Intelligent Integration Architecture for Personal Tele-Health

  • Helal, Sumi;Bose, Raja;Chen, Chao;Smith, Andy;De Deugd, Scott;Cook, Diane
    • Journal of Computing Science and Engineering
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    • v.5 no.3
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    • pp.269-281
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    • 2011
  • STEPSTONE is a joint industry-university project to create open source technology that would enable the scalable, "friction-free" integration of device-based healthcare solutions into enterprise systems using a Service Oriented Architecture (SOA). Specifically, STEPSTONE defines a first proposal to a Service Oriented Device Architecture (SODA) framework, and provides for initial reference implementations. STEPSTONE also intends to encourage a broad community effort to further develop the framework and its implementations. In this paper, we present SODA, along with two implementation proposals of SODA's device integration. We demonstrate the ease by which SODA was used to develop an end-to-end personal healthcare monitoring system. We also demonstrate the ease by which the STEPSTONE system was extended by other participants - Washington State University - to include additional devices and end user interfaces. We show clearly how SODA and therefore SODA devices make integration almost automatic, replicable, and scalable. This allows telehealth system developers to focus their energy and attention on the system functionality and other important issues, such as usability, privacy, persuasion and outcome assessment studies.

A Study on the Construction of Service-oriented Connection Model among National GeoSpatial Information Platforms (서비스 중심의 국가 공간정보 플랫폼 연계 방안에 관한 연구)

  • Kim, Byeongsun;Ahn, Jong Wook;Shin, Dong Bin
    • Spatial Information Research
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    • v.22 no.2
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    • pp.11-18
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    • 2014
  • The aim of this study is to propose service-oriented connection model among National Geospatial Information Platforms(NGIPs). For this, the study analyzes the necessity of NGIPs connection and extracts the issues related to the connection among NGIPs through Industrial-University-Institute experts survey. Based on this analysis, this study constructs service-oriented connection model for NGIPs, so called Single Point Access model and proposes the policy and technological counterplan to realize this model. This study result can be applied to establish a platform government based on geospatial information, policy for NGIP, and the national Information plan.

Virtual Assembly Analysis Tool and Architecture for e-Design and Realization Environment

  • Kim, K.Y.;Nnaji, Bart-O.;Kim, D.W.
    • Korean Journal of Computational Design and Engineering
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    • v.9 no.1
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    • pp.62-76
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    • 2004
  • Many customers are no longer satisfied with mass-produced goods. They are demanding customization and rapid delivery of innovative products. Many companies are now realizing that the best way to reduce life cycle costs is to evolve a more effective product development paradigm using Internet and web based technologies. Yet there remains a gap between current market demands and product development paradigms. The existing CAD systems require that product developers possess all the design analysis tools in-house making it impractical to employ all the needed and newest tools. Hence, this paper addresses how assembly operation analysis can be embedded transparently and remotely into a service-oriented collaborative assembly design environment. A new assembly operation analysis framework is introduced and a relevant architecture and tools are developed to realize the framework. Instead of the current sequential process for verifying and validating an assembly design, a new Virtual Assembly Analysis (VAA) method is introduced in the paper to predict the various effects of joining during actual collaborative design. As a case study, arc welding and riveting processes are investigated. New service-oriented VAA architecture and its VAA components are proposed and implemented on prototype mechanical assemblies.

A Software Architecture for URC Robots using a Context-Aware Workflow and a Service-Oriented Middleware (상황인지 워크플로우와 서비스 지향 미들웨어를 이용한 URC 로봇 소프트웨어 아키텍처)

  • Kwak, Dong-Gyu;Choi, Jong-Sun;Choi, Jae-Young;Yoo, Chae-Woo
    • The Journal of Korea Robotics Society
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    • v.5 no.3
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    • pp.240-250
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    • 2010
  • A URC, which is a Ubiquitous Robot Companion, provides services to users in ubiquitous computing environments and has advantage of simplifying robot's hardware and software by distributing the complicated functionality of robots to other system. In this paper, we propose SOWL, which is a software architecture for URC robots and a mixed word of SOMAR and CAWL. SOWL keeps the advantages of URC and it also has the loosely-coupled characteristics. Moreover it makes it easy to develop of URC robot software. The proposed architecture is composed of 4 layers: device software, robot software, robot application, and end user layer. Developers of the each layer is able to build software suitable for their requirements by combining software modules in the lower layer. SOWL consists of SOMAR and CAWL engine. SOMAR, which is a middleware for the execution of device software and robot software, is based on service-oriented architecture(SOA) for robot software. CAWL engine is a system to process CAWL which is a context-aware workflow language. SOWL is able to provide a layered architecture for the execution of a robot software. It also makes it possible for developers of the each layer to build module-based robot software.

A Systematic Literature Review Towards Service Oriented Architecture Adoption from 2009 to 2015

  • Niknejad, Naghmeh;Ghani, Imran;Hussin, Ab Razak Che;Jeong, Seung Ryul
    • International journal of advanced smart convergence
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    • v.7 no.3
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    • pp.79-91
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    • 2018
  • Service Oriented Architecture (SOA) has appeared as an absorbing architectural approach that empowers the available systems to reveal their performance in the act of services, without creating important changes to the systems. This approach, due to its flexibility of adoption, has been widely recognized as an appropriate approach for implementing in organizations by many scholars and practitioners. Though, there are many studies that depict success factors of SOA; at the same time a few minor cases of failure has also been reported in the literature. In spite of the availability of rich material on SOA (in general), there is no systematic literature review on the potential aspect of SOA adoption factors. Hence, this article presents a systematic review of existing studies related to the SOA adoption and its success and failure factors from 2009 to 2015. The principle purpose of the study is to bring forward the existing issues and share our findings with researchers. Moreover, the findings of this paper would help IT experts in organizations to concentrate on the key factors highlighted in this study, so that they could decide whether it is advisable to adopt SOA or not in their context.

BPEL Based Service Oriented Business Process Modeling (BPEL 기반의 서비스 지향 비즈니스 프로세스 모델링)

  • Lee, Sang-Young
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.12
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    • pp.143-150
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    • 2010
  • To survive in rapidly changing business environment, the enterprise should adapt its business process to the changing environment. The system integration is an important issue to tackle this challenge. It is unavoidable direction that SOA(Service Oriented Architecture) is accepted as an upcoming IT standard to support flexible business processes and integration. In particular, the integration of business processes and interfaces are important. Therefore, intuitive and easy to implement business process modeling is required. In this paper analyzes business process between enterprises, modeling the service-oriented business process with BPEL to realization level. Also, In this paper suggests that UML is used from high-level business problems to the process of low-level problem for Visual and effectively.