• Title/Summary/Keyword: service oriented

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A Study on Eating-Out Style and Acceptance Intention of Artificial Seasoning: The Moderating Role of Consumers' Psychological Value

  • CHA, Seong-Soo;SEO, Bo-Kyung
    • The Journal of Asian Finance, Economics and Business
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    • v.6 no.4
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    • pp.171-177
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    • 2019
  • This study aims to investigate the effect of eating-out types on the acceptance intention of artificial seasoning when consumers eat out at restaurants. Eating-out types considered to be typical when customers visit restaurants, such as the food-exploratory type, health-oriented type, and convenience-seeking type, were studied. Based on the research of previous studies, three eating-out types were selected for the study, which were "food-exploratory", "convenience-seeking", "health-oriented". This study was conducted by AMOS 22.0 with 300 questionnaires, and the Structural Equation Model (SEM) was used for examining the hypotheses as statistical method in this study. As a result, eating-out types such as "food-exploratory" and "convenience-seeking" were found to significantly affect the acceptance intention of artificial seasoning. However, consumers' acceptance intention of artificial seasoning differed depending on their consumption value. The path coefficients from food-exploratory type and health-oriented type to acceptance intention were more significant in the hedonic-oriented group than the utilitarian-oriented group. The results of this study suggest eating-out types relate to acceptance intention of artificial seasoning and provide meaningful implications for consumers' psychological consumption value when they consider artificial seasoning.

The Correlation between Leadership and Organizational Culture, and Influence on Employee's Job Attitude in Hotel Industry (호텔기업에서의 리더십과 조직문화 간의 관계와 직무태도에 미치는 영향)

  • Lee, Jae-Hyoung
    • The Journal of the Korea Contents Association
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    • v.10 no.2
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    • pp.452-461
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    • 2010
  • This paper is to investigate the correlation between leadership and organizational culture, and is to find out the influence of leadership and organizational culture on employee's job attitude in hotel industry based on the survey data from 274 hotel employees working in 13 deluxe hotels in Seoul. As a result of empirical analysis, all leadership attributes(charisma/inspiration, service/consideration, reward) were correlated with organization culture factors(group oriented, stratified oriented, innovative oriented, rational oriented). And reward, service/inspiration were significantly influenced on employee's job attitude. As a whole reward based on compensation was more important attribute than other leadership attributes on organizational culture factors, employee's job attitude. And group oriented, stratified oriented culture were positively influenced on employee's job attitude.

An Abstract Object-Oriented Platform Model for an ATM Switching System

  • Kim, Young-Man;Jung, Boo-Geum;Lee, Eun-Hyang;Lim, Dong-Sun
    • Proceedings of the IEEK Conference
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    • 2000.07b
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    • pp.723-726
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    • 2000
  • In this paper, we present an abstract object-oriented plat-form model .suitable for the real-time distributed telecommunication system. The proposed platform is constructed upon the extended version of the real-time, distributed operating system, SROS(Scalable Real-time Operating System), that is developed at ETRI and successfully operated in the ATM switching system for several years. The object-oriented software development and maintenance methodology will resolve the current software crisis in the area of telecommunication and switching systems due to the everlasting maintenance about the huge amount of the existing software and the ever increasing needs for the better and new communication services. In general, an object-oriented software platform realizes the object-oriented methodology and possesses many good aspects like high productivity, better reusability, easy maintenance, et at. The platform is also designed to present the distributed multimedia service in addition to real-time event delivery. Recently, we have been implementing a couple of prototype bated on the proposed platform. Reflecting the evaluation results from these prototypes, the final platform specification will be determined.

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A Study on the Measurement and Improvement of Service Quality using QFD in the Internet Shoppingmall (QFD를 이용한 인터넷 쇼핑몰의 서비스 품질 측정 및 개선에 관한 연구)

  • Jung Sang-Chul;Yoo Hae-Rim;Kim Myeong-Suk
    • Journal of Information Technology Applications and Management
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    • v.11 no.4
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    • pp.181-208
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    • 2004
  • By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com[2000]. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

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The Analysis of Japanese Public Libraries' Characteristics by Types: Focused on the Consideration of Liaison Between Service Contents and Service Space (일본 공립도서관의 유형별 특성 분석 - 서비스내용과 서비스공간의 연계적 고찰을 중심으로 -)

  • Jung, A-Young
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.2
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    • pp.171-185
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    • 2012
  • This study takes note on the need for the consideration of the relationship between the service contents and service space which libraries provide, since at the moment the demands of library users, purpose of using it, etc. gradually become varied. In this study, type classification of public libraries was done focused on the relationship between service contents and service space, targeting Japanese public libraries. Through linking approach between service contents and service space, the analysis of Japanese public libraries' characteristics and type characteristics could be captured. This study has ultimately aimed to prepare for the basic data which will help Korean public libraries to make connection between service contents and service space in the future. The collected service contents and service space had been analyzed by multi-dimensional data analysis methods such as the "Quantification Theory Analysis Type III" and "Cluster Analysis". After characters of libraries were analyzed, the findings of this study show the views such as "the field of information provided, the method of information provision, and the object of service provision." And types of 44 libraries are classified into those which have 6 kinds of characteristics as follows : (1) group-oriented libraries which provide the jobs and employment information, (2) libraries which provide the jobs and employment information through the counselling space, (3) individual-oriented libraries which provide the information of education-related fields, (4) group-oriented libraries which provide the information of education-related fields, (5) libraries which provide information focusing on the counselling space, (6) individual-oriented libraries which focused on the service provision.

K-way Super Node Approach for Guaranteeing User's Global QoS (사용자 전역 QoS를 보장하기 위한 K-way 수퍼 노드 접근법)

  • Kang, Nam-Oh;Park, Sa-Joon
    • Journal of Internet Computing and Services
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    • v.8 no.5
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    • pp.109-116
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    • 2007
  • Nowadays, with the proliferation of Web services, developer and user can implement a complex application by composing registered Web services. In this trend, the quality of service of a composite Web service is of crucial importance for today's Service Oriented Computing (SOC) environment. But the global optimization of a composite Web service satisfying given QoS is classified to NP-hard problem. To solve this problem, we propose K-way Super node approach and show the effect of it from experimental results.

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Effects of Personal Value Attitude on the Forgiveness of Service Failures in a Restaurant Context (개인의 가치성향이 레스토랑 서비스실패의 허용수준에 미치는 영향)

  • Chung, Hyun-Young
    • The Journal of the Korea Contents Association
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    • v.8 no.6
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    • pp.222-231
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    • 2008
  • The research was executed to find out that customers' dissatisfaction level caused from service failure could be increased or decreased by personal value attitude for a event. With the empirical study the research found fate or destiny oriented individuals are more likely to forgive for the service failures than face value oriented ones. The findings will be helpful to increase customers satisfaction levels after customers experienced service failures if a service firm can manage individuals' personal values.

Service Oriented Architecture based Single Line Diagram Auto-drawing Technique in Distribution Automation Systems (서비스 지향적 방법론 기반의 배전선로 회선별단선도 생성 기법)

  • Lim, Seong-Il
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.26 no.7
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    • pp.23-29
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    • 2012
  • A single line diagram is a graphic user interface to represent electrical connectivity between power equipments in distribution automation systems. This paper proposes a new single line auto-drawing technique based on the service oriented architecture. Web service, CIM(Common Information Model) and SVG(Scalable Vector Graphics) are adopted to implement SOA concept. A web service demo system was established which is configured with the service provider, consumer and broker to verify the feasibility of this study.

EA as an Actionable Architecture

  • Jeong, Chanki
    • Journal of Information Technology and Architecture
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    • v.9 no.2
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    • pp.133-142
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    • 2012
  • Gartner predicts that by 2012, 40% of EA programs will be stopped due to poor execution and the failure of delivering business value. An organization needs a practical solution to achieve an EA vision. The EA essential approach should be that of business service and process orientation than systems and IT orientation. We propose an Actionable Enterprise Architecture (AEA) which is based on BPM (Business Process Management) and SOA (Service Oriented Architecture), and connected to service & process orientation and engineering. The architecture proposed provides traceability between service-oriented enterprise architecture and its solution. The proposed architecture can transform enterprise architecture from conceptual to physical levels (solutions) with a service and business process paradigm.

An Exploratory Study on the Characteristics of Online Social Network and the Purpose of Customers' Use : A Comparison of Cyworld, Facebook, and Twitter (온라인 소셜 네트워크의 특성과 사용자의 이용 목적에 대한 탐색적 연구 : 싸이월드, 페이스북, 트위터간의 비교를 중심으로)

  • Suh, Bomil
    • Journal of Information Technology Applications and Management
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    • v.20 no.2
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    • pp.109-125
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    • 2013
  • As the number of SNS users is increasing, it has been very important how companies use SNS strategically. As a result, studies have been performed for the utilization of SNS. Most of the studies, however, focused on the overall characteristics of SNS and did not consider the characteristics of individual SNS. This study classified the main purpose of SNS use as relation-oriented purpose and information-oriented purpose, and identified the types of SNS from two viewpoints : service type and openness. Based on the classification, this study identified the characteristics of Cyworld, Facebook, and Twitter respectively, and analyzed the difference of the purpose of SNS users according to the characteristics of each service. The results showed that more users had the information-oriented purpose in the order of Twitter, Facebook, and Cyworld. There was no difference in the relation-oriented purpose among the three services. The analyses of the motive to join a group or a party made similar results. The results of additional analyses showed that the ratio of users with many acquaintances was high in the order of Facebook, Twitter, and Cyworld. In addition, more users checked their timeline or news feed more frequently in the order of Facebook, Twitter, and Cyworld.