• 품질경영학회지
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• 제40권3호
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• pp.381-393
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• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2007년도 심포지엄 논문집 정보 및 제어부문
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• pp.237-239
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• 2007

In the paper, we analyze the performances of random access channels in multi-service multi-user OFDMA systems. The resource of the random access channels in OFDMA systems is the nubmer of available sub-channels and PN-codes. For given available sub-channels and PN-codes. we analyze the performances of the random access channels of OFDMA systems according to three resource allocation methods (resource full sharing, resource partial sharing, resource partition) in tenus of the access success probability, the blocking probability, the access delay and the throughput of each service class. Further, we find the feasible region of the access probability of each service class in which the allowable minimum access success probability, the allowable maximum blocking probability and the allowable maximum access delay are satisfied. The results also can be utilized to find proper region of the access probabilities of each service class for differentiated quality of service(QoS)s, and for the system operations.

• 품질경영학회지
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• 제48권2호
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• pp.329-344
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• 2020

Purpose: The purpose of this study is to measure the Airline Educational Service Quality and to find ways to improve the priority factors that need improvement. Methods: The 267 collected data from the survey of K-airline calculate the Potential Customer Service Improvement Index based on the Kano Model, Timko Customer Satisfaction Index and conduct Focus Group Interview. Results: The satisfaction of Airline Educational Service Quality can be improved if instructor operations are intensively managed considering field experience and contents that can be applied in the field. Conclusion: This study would provide useful information about Airline Educational Service Quality and can be applied to map out strategies to improve the satisfaction of the Airline Educational Service.

• 품질경영학회지
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• 제41권3호
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• pp.371-380
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• 2013

Purpose: This study analyzes the optimal operation scheme of childcare centers in Korea to maximize the quality of childcare service by determining the number of children and number of teachers. Methods: This study employs a mathematical programming methodology called 'nonlinear integer programming (NLIP)' to solve the optimization problems and compare the quality of childcare service of optimal solutions with those of present operation scheme. Results: It is very successful in obtaining the optimal solutions for alternative capacities and they guarantee the substantial improvement in the quality of childcare service. Conclusion: Though more variables should be adapted for defining the quality of childcare service robustly, it is possible to conclude that childcare centers should modify their operation scheme to improve the quality of childcare service.

• 한국문헌정보학회지
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• 제35권3호
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• pp.117-133
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• 2001

본 논문은 웹공간의 도서관 이용자들을 위한 하나의 서비스로서 디지털참고봉사를 효율적으로 운영하기 위한 공통선을 찾고자 하였다. 이를 위하여 웹에서 도서관의 참고봉사와 비슷한 기능을 수행하는 14개 벤처기업의 전문가서비스를 대상으로 사례조사를 하였다. 그 결과 각 인자별로 바람직한 요소를 발견하였지만 무엇보다 중요한 것은 참고봉사에 오랜 경험이 있는 사서로 하여금 디지털참고봉사를 전담하게 하는 것이 바람직하다.

• Computers and Concrete
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• 제13권4호
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• pp.483-499
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• 2014

Most of the methods presented in the literature to define the target service stresses (Objective Service Stage, OSS) of cable-stayed bridges rarely include the time-dependent phenomena effects. Nevertheless, especially in concrete structures, this assumption might be on the unsafe side because time-dependent phenomena usually modify service stresses. To fill this gap, this paper studies the time-dependent phenomena effects into service stresses of concrete cable-stayed bridges. After illustrating the important role of these phenomena in an asymmetrical cable-stayed bridge without backstay, a new method to include their effects into the OSS is presented. An important issue to be considered in this method is the target time in which the OSS is defined to be achieved. The application of this method to two different structures showed the convenience of defining the OSS to be achieved at early times because that way the envelope of service stresses is reduced.

• 보건의료산업학회지
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• 제13권4호
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• pp.45-52
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• 2019

Objectives: The study's purpose was to analyze the research trends and future directions of dental hygiene papers. Methods: In order to search for papers for this study, a survey was conducted using the Korean Journal of Health Service Management publications listed on The Korean Society of Health Service Management's website. Results: A total of 76 articles were published in the dental hygiene study. Its main trend was having oral health problems with 32 episodes. The most common word used in the Journal of Health Industry for the past 12 years is "health". Conclusions: Considering the results of the analysis of the Korean Journal of Health Service Management, the development of convergence research in health care and dental hygiene should be explored.

• 보건의료산업학회지
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• 제14권2호
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• pp.55-65
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• 2020

Objectives: This study intends to analyze the relationship between medical service experience and subjective health awareness by using data from Panel Study of Worker's Compensation Insurance(PSWCI). Methods: Tte χ2-test was performed to investigate subjective health awareness and medical service experience relevance. Logistic analysis was performed to analyze the influencinge factors. Results: The subjective health awareness scored "bad" in"'lack treatment period" compared to "adequate treatment period" in medical service experience (OR = 2.603 [95% CI = 1.666-2.555]). Conclusions: To improve the subjective health awareness of patients with industrial accidents, the industrial accident compensation and medical care approval system should be improved, and long-term industrial accident insurance policies should be developed to accommodate direct and indirect medical services.

• 대한안전경영과학회지
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• 제19권4호
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• pp.221-230
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• 2017

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

• 한국환경교육학회지:환경교육
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• 제21권3호
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• pp.41-47
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• 2008

This study aims to examine the reasons of changes in motivation of pre-service teachers who major in environmental education. Qualitative case study methods were adopted to collect and analyze data from six(6) pre-service teachers in environmental education department. Researchers conducted semi-structured interviews with them on the levels of motivation toward their studios. The study results are as follows. The levels of motivation toward their studies were shown differently by each of the pre-service teachers. Some of the pre-service teachers reported that their levels of motivation toward environmental education had changed since the college entrance. The reasons for the changes include 'suitability of environmental education to personal propensity,' 'college courses they took', and 'personal experiences.' Some of the pre-service teachers reported that the levels of motivation for their majors did not changed since he or she was pursuing other goals rather than being an environmental educator.