• 제목/요약/키워드: service environment

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외식소비자의 물리적 환경지각이 서비스품질 평가에 미치는 영향 -호텔레스토랑의 물리적 환경 변수를 중심으로- (A Study on the Influence of Physical Environment Perception to the Evaluation of Service Quality -Focused on the Factors of Physical Environment in Hotel Restaurant-)

  • 조우제
    • 한국조리학회지
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    • 제10권1호
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    • pp.203-213
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    • 2004
  • The purpose of this study is to make clear the importance of the physical environment as the factor of service evaluation and to establish the decisive factors with the expansion of the existing research model. This is also designed to suggest the administrative marketing strategies based on the customer research on the physical environment factors which can affect their shopping behavior who have visited the hotel restaurants. According to the results, it is obvious that physical environment have a great effect on service evaluation. It can be concluded that customers' satisfaction felt by physical environment gives positive influence on their shopping and they perceive the environment not individually but as a whole.

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멀티플렉스에서의 물리적 서비스환경과 고객의 만족에 관한 연구 (A Study on Physical Service Environment and Customer's Satisfaction in Multiplex)

  • 장경;고현민
    • 산업경영시스템학회지
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    • 제27권2호
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    • pp.29-36
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    • 2004
  • As Lately movie industry and related market becomes larger and people have had more spare time, people's interest in multiplex grows higher, This paper studies relationships between physical service environment and customer's satisfaction in multiplex. The number of subjects in this study is 346 persons stayed at four multiplexes, among which we obtained valid responses from 326 persons through questionnaire investigation. We held hypotheses for the relationships, and for the testing, used methods are Spearman's correlation, Mann-Whitney test, etc, and for statistical analysis, SPSS 10.1 software was used. Thus, we found statistically significant results, that is, the relation between physical service environment and customer's satisfaction is positive: the higher evaluation about physical service environment is, the more customer's universal satisfaction is. Information about the significant relation's intensity of many indicators in physical service environment, which is given in this paper, can be used for attaining higher customer satisfaction and spreading more effective management activities in multiplex.

웹 기반 참여형 IoT 서비스 브로커링 플랫폼 개발 (Development of the Web-based Participation IoT Service Brokering Platform)

  • 이준영;최환석;이우섭
    • 한국콘텐츠학회논문지
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    • 제15권2호
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    • pp.40-57
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    • 2015
  • IoT(Internet of Things)는 사물들이 인터넷에 연결되어 정보를 공유하고 이러한 정보를 기반으로 서비스를 제공하는 기반 기술이다. 이는 개인, 공공, 산업 분야에 걸쳐 다양하게 적용됨으로 이러한 다양한 환경의 요구사항에 맞는 서비스의 개발이 요구된다. 한편, 방송이나 웹 서비스 등이 공급자 중심의 서비스 제공 환경에서 사용자 참여형 서비스로 변화 된 것처럼 IoT 서비스 환경도 집단이 참여하여 가치와 효용성을 증가 시킬 수 있는 참여형 IoT 서비스 환경으로 발전될 것이다. 사용자는 이러한 참여형 IoT 서비스 환경을 통해 자신의 요구사항을 직접적으로 반영 할 수 있어 서비스의 유형이 다양해지고 보급이 가속화 될 것이다. 본 논문에서는 다양한 서비스 시나리오의 분석을 통해 IoT 서비스의 구성요소를 도출하고 이를 기반으로 참여형 IoT 서비스 모델 및 모델링 메커니즘을 제안한다. 이는 사용자의 숙련도에 따라 순차적 서비스 모델 및 관계기반 서비스 모델을 제공한다. 제안하는 환경은 참여형 IoT 서비스 브로커링 플랫폼에 의해 구현되어 웹 기반의 사용자 인터페이스를 제공한다.

충남 일부지역 영양(교)사를 대상으로 한 학교급식에서의 친환경농산물 사용에 관한 연구 (A Survey on Use of Environment-Friendly Agricultural Products for School Food Service by Dietitians in Chungnam Province)

  • 이양순;이남옥;고성희
    • 대한지역사회영양학회지
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    • 제14권5호
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    • pp.556-564
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    • 2009
  • The purpose of this study is to analyze the school dietitian's cognition, practical use of environment-friendly agricultural products to provide fundamental information for the qualitative improvement in the school food service. The results of the study are as follows: 1. It was clearly recognized that the subsidy for the school food service is generally insufficient, the amount of additional appropriate subsidy for the school food service was different according to type of school and roughly 300~600 won in each of foods needs to be supported. 2. The environment-friendly agricultural products that were often used in the school food service were vegetables and grains. 3. In the analysis of cognition and problems toward using environment-friendly agricultural products, the dietitians recognized that environment-friendly agricultural products should be appropriately used. A reason that environment-friendly agricultural products were better than general agricultural products was composed of a use of less additive, good ingredient, and good outer condition. 4. In the analysis of countermeasure on increasing environment-friendly agricultural products in the school meal service, the response to that more additional subsidy was necessary for the school food service. The highest and the most positive effects after using environment-friendly agricultural products were students' health improvement and improvement in parents' satisfaction with the school food service.

초등학교 예비 교사의 환경개념 이해도와 환경감수성과의 관계 (Correlation between environmental concept understanding degree and Environmental Sensitivity of Pre-service Elementary School Teacher)

  • 이용섭;김순식
    • 대한지구과학교육학회지
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    • 제6권2호
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    • pp.145-151
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    • 2013
  • The aim of this research is clarify the relationship between concept understanding degree about the environment and environmental sensitivity and heighten understanding of environmental education target to pre-service elementary teacher. The subjects of this study are science education intensive course 65 students of B educational university. Concept understanding degree about the environment was separately investigated by 'the definition of environmental education', 'Write The positive concept of the natural environment education and briefly describe.''The negative concept of the natural environment education and briefly describe'. Next clarify the relationship between concept understanding degree about the environment and environmental sensitivity target to pre-service elementary teacher. Based on these results, propose an alternative to cultivate pre-service elementary teacher's knowledge about environmental education. Degree of understanding of the concept environmental education research results are as follows. First, Cognition degree about definition of environmental education of pre-service elementary teacher is correctly recognized generally. Second, They do not think deeply about natural environment when it comes to the positive concept of the natural environment of pre-service elementary teacher. Third, They have only a little interest in natural environment when it comes to the negative concept of the natural environment of pre-service elementary teacher. Correlation research results of degree of understanding of the concept of environmental and environmental sensitivity are as follows. High understanding degree of environmental education is high environmental sensitivity. Heighten environmental sensitivity of pre-service elementary teacher will be sustainable environmental education so education is necessary for environmental Sensitivity training.

외식서비스기업의 물리적 환경이 고객이 인지한 서비스품질, 메뉴품질, 고객만족에 미치는 영향 (A Study on the Effects of Physical Environment on the Perceived Service Quality, Menu Quality and Customer Satisfaction)

  • 정선미;김영훈
    • 한국조리학회지
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    • 제20권4호
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    • pp.224-238
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    • 2014
  • 본 연구의 목적은 서비스기업의 물리적 환경이 고객이 경험하고 소비하게 되는 서비스상품과 메뉴품질지각에 어떠한 영향을 미치는지 그리고 고객태도에 어떠한 영향을 미치는지를 확인하는 것이다. 연구목적을 달성하기 위해 물리적 환경, 서비스품질, 메뉴품질 그리고 고객만족에 관하여 이론적 고찰을 실시하였으며, 가설검증을 위해 실증 조사 분석을 실시하였다. 분석결과는 다음과 같다. 1) 서비스기업의 물리적 환경은 매력도, 청결도, 주변요소, 공간 및 편리성요인으로 확인되었다. 2) 물리적 환경요인 중 매력도, 청결도, 주변요소 요인은 고객이 지각하는 서비스품질에 유의한 영향을 미치는 것으로 나타났다. 3) 물리적 환경요인 중 매력도, 청결도, 주변요소 요인은 고객이 지각하는 메뉴품질에 유의한 영향을 미치는 것으로 나타났다. 3) 고객이 지각한 서비스품질은 메뉴품질에 유의한 영향을 미치는 것으로 나타났다. 4) 고객이 지각하는 서비스품질과 메뉴품질은 고객만족에 유의한 영향을 미치는 것으로 나타났다.

유통되는 쇠고기에서 분리한 대장균의 항생제 내성 조사.연구 (Study on antimicrobial resistance of Escherichia coli isolated from domestic beef on sale)

  • 김홍태;이우원;정경태;이승미;손은정;이강록;김금향;이동수;이근우
    • 한국동물위생학회지
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    • 제31권1호
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    • pp.17-29
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    • 2008
  • In this study, antimicrobial resistance of E coli isolated from domestic beef on sale in Busan and Gyeongnam province was investigated from March to October 2007. A total of 600 beef samples were collected for the monitoring of antimicrobial resistance, and 92 (15.3%) strains of E coli were isolated. Antimicrobial resistance test was carried out by agar disc diffusion method with 17 antimicrobials. In general, E coli isolates showed the highest antimicrobial resistance to doxycycline (73.9%), followed by tetracycline (70.7%) andcefazolin (63.0%). Then they showed higher resistance to several antimicrobials like norfloxacin (48.9%). However, They had low antimicrobial resistance to amikacin (4.3%), colistin (1.1%). Of 92 isolates, 82 (89.1%) were resistant to more than 2 antimicrobials. Among 17 antimicrobials examined, tetracyclines were the most resistant, followed by cephalosporins, quinolone. The resistance was seemed to be correlated to amounts of antimicrobial use. In the result of this study, we suggest that there be need to regulate the abuse of antimicrobial on food-producing animals in Korea because the concern on antimicrobial resistant is gradually increased worldwide.

초등학교 예비교사의 환경친화적 태도와 환경지식 분석 (Analysis of Environmental Friendly Attitude and Environmental Knowledge on Pre-service Elementary Teacher)

  • 이용섭;김순식
    • 대한지구과학교육학회지
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    • 제6권3호
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    • pp.235-241
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    • 2013
  • The purpose of this study is to find out eco-friendly attitude and level of knowledge about environment of pre-service elementary teachers and find relationship between these. In this study, we investigate and analyse with surveys about eco-friendly attitudes and environmental knowledge questionnaire targeting the 2nd semester of 2013 32 people of fast stream class 2nd grade. Also, we analyzed correlation between environmental knowledge and the test results of eco-friendly attitudes. Results for the analysis are as follows. First, pre-service elementary teachers' average of eco-friendly attitudes test result is 'cognitive area(60.22)> definitional area(53.69)> behavioral area(52.72)'. These results are re-service elementary teachers are knowledgeable about the environment, but they are passive at the execution act about environment. Second, the average of pre-service elementary teachers' environmental knowledge result is the highest to the protect the environment, for the average(26.25). It is interpreted that they acquired the most the knowledge related to the conservation of the environment. Third, It is no significant correlation between pre-service elementary teachers' eco-friendly attitudes and environmental knowledge. It means that although they acquired a lot of knowledge related to the environment, it is not affected to environmental friendly attitude putting ideas into action about environment.

예비 환경교사의 교수 내용 지식(PCK)에 관한 연구 (A Study on the Pedagogical Content Knowledge In Pre-Service Environment Teacher)

  • 조성화;최돈형
    • 한국환경교육학회지:환경교육
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    • 제22권3호
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    • pp.125-135
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    • 2009
  • In this study, we discuss pedagogical content knowledge (PCK) of pre-service environment teachers since PCK is one of the most important professional competencies for teachers. In Republic of Korea, environmental education is taught as an independent subject in middle and high schools. Thus, pedagogical content knowledge (PCK) of environment teachers plays an important role for quality EE at schools. The purpose of this study is to find out the PCK(Pedagogical Content Knowledge) of pre-service environment teachers. Researchers collected and analyzed data from four environmental education department. Study method used a questionnaire for eighty-two pre-service environment teachers. The study results are as follows. Seven part of PCK(Knowledge of Instructional Strategies, Knowledge of Representation, Knowledge of Subject Matter, Knowledge of Evaluation, Knowledge of Students, Knowledge of Curriculum, Knowledge of Environmental Context) exists the significant difference in pre-service environment teachers. The highest part is the Knowledge of Environmental Context and the lowest part is the Knowledge of Evaluation in pre-service teachers. So the curriculum of environmental education department will be changing that emphasize the Knowledge of Evaluation and the Knowledge of Students.

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"환경"과 부전공 자격연수의 문제점과 개선방향 (The problems and improvement directions of certificate in-service training for "Environment" subjects)

  • 김인호;이선경
    • 한국환경교육학회지:환경교육
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    • 제8권1호
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    • pp.138-150
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    • 1995
  • The quality of environmental education in school depends on the quality of environment teacher, who develops his/her ability through avalible courses such as in-service training and communication et al. This study was performed with the questionnaire to 179 teachers who participated in certificate in-service training for [Environment] subjects on winter of '95 and summer of '96. The questionnaire included 28 items, which could be categorized 5 parts : the environmental consciousness of teachers, their awareness of environmental education in schools, the reason of participation, the limits and requirements of learning field, avalible teaching and learning methods. The improvements and suggestions derived from this study are summarized as follows: First, it is necessary to differentiate in-service training concerning environment, because the motive of teacher's participation is diverse and is not always suitable to the purpose of certificate in-service training for [Environment] subjects. Second, the teaching contents and programs of certificate in-service training for [Environment] subjects have to be various according to the characteristics and major subjects of teachers. Third, it deserves special emphasis that the field trips and survey for the experiential study in field is supplemented in the teaching contents and programs of certificate in-service training for [Environment] subjects. Also, it is necessary to strengthen the environmental ethics and philosophy in the teaching contents and programs.

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