• 제목/요약/키워드: service delivery

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유휴 컴퓨팅 자원을 이용한 디지털 콘텐츠 전송 서비스 시스템에서의 작업할당기법 (A Job Scheduling Method for Digital Contents Delivery Service System using a Idle Computing Resources)

  • 김진일;송정영
    • 공학논문집
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    • 제7권1호
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    • pp.29-36
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    • 2005
  • 다중 서버 환경에서 사용자의 요구 서버를 처리하는 서버를 결정하는 데 있어, 시스템의 전체 성능을 극대화시키고 서비스 요청의 응답시간을 최소화하여야 한다. 본 논문에서는 인터넷상의 유휴 컴퓨팅 자원을 이용하여 다중 서버 환경에서 구축된 콘텐츠 전송 시스템에 적합한 작업할당 기법을 제안한다. 제안된 기법은 클라이언트 요구 작업의 예상 서비스시간, 각 서버의 가용길이, 각 서버의 부하량을 퍼지화하고 전문가 지식을 이용하여 새로운 서버 선정 방법을 제시한다. 기존의 방법에 비해 우수한 성능을 증명한다.

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택배 배송 작업의 공정분석을 통한 인간공학적 접근 방안 (Ergonomic Approach through Process Analysis of Delivery Work)

  • 이세정;진상은;장성록
    • 한국안전학회지
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    • 제39권1호
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    • pp.55-61
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    • 2024
  • In response to the COVID-19 pandemic, the logistics industry in Korea has rapidly been expanding, with offline demand concentrating on online platforms owing to the development of digital infrastructure. This has increased the workload of courier drivers considerably, along with labor intensity. A delivery driver died recently from overwork due to the continuous increase in delivery volume, which raises social concerns. Delivery drivers work long hours, (over 12 hours) and are greatly affected by weather conditions, such as snow, rain, heat waves, and cold waves. In addition, they lack a fixed workplace; perform atypical work handling workpieces of various sizes, weights, and shapes; and spend a large amount of time driving as part of their work. This work involves a high level of tension and requires attention and concentration. Despite the frequency of industrial accidents in the courier industry, studies on safety and health to quantitatively analyze and systematize the work of courier workers are very scarce. Therefore, to define the work process necessary for investigating the harmful factors in delivery service and the work analysis, this study conducted interviews and on-site surveys to analyze the unit work of the delivery service by targeting delivery workers. In other words, a framework of unit work for work analysis was presented to enable research and analysis by considering the aforementioned characteristics of the courier industry. The process was broadly divided into work, transport, storage, delay, and inspection. Work was divided into loading, sorting, unloading, and door subcategories, and transportation was divided into vehicle, cart, and walking subcategories as well as 10 small processes. Moreover, 22 unit works were again drawn by conducting field surveys and interviews. The risk of unit work derived from this study was ergonomically evaluated, and the ergonomic analysis revealed that uploading and transportation were the most dangerous. The results of this study could be used as basic data for preventing industrial accidents among courier workers, whose work has increased with the logistics volume and the development of the logistics industry.

가치사슬 활동이 종합병원 경영성과에 미치는 영향 분석 (The Effects of Value Chain Activity on General Hospital Management Performance)

  • 백승준;김영훈;김한성;최영진;한휘종;윤병준;우정식;김효정
    • 한국병원경영학회지
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    • 제19권3호
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    • pp.11-28
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    • 2014
  • This study, targeting Korean tertiary hospitals and general hospitals, aims to analyze how value chain model in health and medical institution suggested by Duncan and else influences on hospital management. A survey was conducted to verify the actual proof analysis of this study model. 880 questionnaires were distributed to entire 88 hospitals and 739 copies were returned from 76 hospitals. This study mainly consists of three steps to analyze the effect value chain activity has on management performance of general hospitals. For the first step, we analyzed the effects service delivery activity has on management performance. For the second step, we analyzed the effects service support activity has on management performance and for the third, we analyzed the effects interaction between service delivery activity and service support activity has on management performance. The main results of this study are as follows. First, in terms of the management performance of scale, the factors which influenced on daily charge of outpatient were service activity before treatment, at the moment of treatment and value chain activity, while more important factors in daily charge of inpatient were organizational culture, organizational structure and value chain activity. In terms of management performance of quality, the factors which influenced on the first medical examination rate of outpatient were service activity before, at the moment of and after treatment, while activity at the moment of treatment, organizational structure, and value chain activity which is interaction were more important factors in average length of stay. In terms of non-financial performance, the management performance factors which influenced on job satisfaction were service activity at the moment of, after the treatment and value chain activity, while organizational culture, strategy resources and value chain activity which is interaction were more important factors in job commitment. Secondly, all the service support activity, service delivery activity and value chain activity had statistically significant effect on management performance. Among the three factors, service support activity had relatively high effect than others.

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부루세라 RB51 백신의 임신소에 대한 안전성 (The Safety of Brucella abortus strain RB51 in pregnant cattle)

  • 김종만;우승룡;이지연;정석찬;진영화;김재훈;권창희;윤용덕;유한상
    • 대한수의학회지
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    • 제43권4호
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    • pp.667-675
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    • 2003
  • The safety of Brucella abortus strain RB51(SRB51) was investigated in dairy cows and Korean native cattle of 4~7th month of gestation. From experimentally inoculated cattle, 18 of 25 (72.0%) dairy cows, and 3 of 10 (30.0%) Korean native cattle were aborted or delivered premature fetus. There were no significant differences in the incidence of abortion depending on the inoculation route (intramuscular and subcutaneous) and dosages ($1{\times}10^9$, $2.8{\times}10^9$, and $4.0{\times}10^9$ CFU). The antibodies to the SRB51 were measured by a dot blot enzyme-linked immunosorbent assay. The highest titers to SRB51 were detected between 5~7 weeks after inoculation and the specitic antibody could be detected up to 28 weeks after inoculation. The SRB51 was isolated from amnio-allantoic fluid, bronchial lymph node, mammary gland, and supramammary lymph node in 5 of 25 dairy cows during 4 weeks after either abortion or delivery. Although SRB51 was isolated from 4 of 24 aborted fetus or normally delivered calves at parturition time, it was not isolated during 4 weeks afterward. Eleven of twentyfive dairy cows showed the endometritis and/or necrosis until 6 weeks after delivery, no lesions were seen at 8 weeks after delivery and uterus from control dairy cows. The results of present study revealed that SRB51 might induce the clinical signs of brucellosis in the pregnant cattle at 4~7th month of gestation.

AHP기법을 이용한 병원 환자식 운영 품질 평가 분야의 중요도 분석 (A Analysis of Relative Importance of Evaluation Categories for Hospital Food Service by Analytic Hierarchy Process)

  • 손춘영;양일선
    • 한국식품영양학회지
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    • 제23권4호
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    • pp.470-477
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    • 2010
  • The purposes of this study were to identify the evaluation categories, areas, attributes of the hospital food service and to define the relative importance of the evaluation categories, areas, attributes of the hospital food service using analytic hierarchy process. A survey was conducted from January 8th to 25th in 2007. Questionnaires were mailed to the 310 directors of dietetic departments of hospitals that included 160 primary hospitals, 107 secondary hospitals, and 43 tertiary hospitals. The result of the analytic hierarchy process indicated that relative importance of evaluation category was 0.5259 for food service management and 0.3407 for nutrition care. The food service management consisted of four subcategories, which are equipment standard, sanitation, production, and delivery service. Sanitation(relative importance: 0.2652) was the most important area among the subcategories and it was followed by equipment standard(0.2067), delivery service(0.1864) and production(0.1848). The nutrition care has two subcategories, menu management and meal management. The relative importance of menu management(0.4174) was higher than that of meal management(0.3555). The quality of food service and nutrition care to inpatients can be improved by the evaluation system based on appropriate applications of the developed evaluation indicators for hospital food service systems.

A Study on the Determinants of Third Party Logistics Service Suppliers in Dongdaemun Market

  • Zhang, Yu-Liang;Yoo, Chang-Gwon;Kim, Gi-Pyoung
    • 유통과학연구
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    • 제15권2호
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    • pp.27-36
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    • 2017
  • Purpose - This study was intended to find the selection attribution factors and service satisfaction determinants of third party logistics suppliers in Dongdaemun wholesale market. Research design, data, and methodology - A questionnaire survey was performed, and the retailers and wholesalers in Dongdaemun wholesale market were asked to fill in it. Company employees using third party logistics service were selected by a random sampling method. Results - It is easy for both retailers and wholesalers to use third party logistics service. The logistics companies in Dongdaemun wholesale market have paid more heed to the security of freight and the operability. That is, the freight safety and operating service are the most important factors in selecting third party logistics suppliers, and they both have a close relationship with user satisfaction. There is no relation between service level and recognition in selection factors of third party logistics suppliers. All the responsiveness, operability and informativeness of third-party logistics providers has a significant relationship with user satisfaction. Conclusions - Third party logistics service is entirely different from the existing delivery or transport service. The most market vendors' wish for third party logistics suppliers is the stability of freight and robust operating service. They also demand the responsiveness for special or emergency situation with having information strength.

택배서비스의 새로운 택배요금 모델에 관한 연구 (A Study on the New Freight Charging Model for Parcel Service)

  • 송영심;박현성
    • 디지털융복합연구
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    • 제19권5호
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    • pp.135-144
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    • 2021
  • 국내택배는 전자상거래 활성화에 힘입어 매년 높은 성장률을 보이는 반면, 택배단가는 계속 떨어지고 있다. 낮은 택배단가로 택배사에 수익성 악화는 물론 소비자에게는 서비스 저하, 종사자에게는 과로 및 사고 등을 초래하여 택배요금 정상화를 위한 개선이 필요하다. 이 연구에서는 합리적인 요금체계 모델과 요금을 계산하는 시스템적인 접근방법을 제시하였다. 연구 방법은 화물의 부피와 무게로 부피중량(Voulumatirc Weight) 및 운임톤(Revenue Ton)을 반영하여 청구중량(Chargeable Weight)를 계산하고 택배원가을 토대로 새로운 택배요금 모델을 제시하였다. 또한 현장에서도 쉽고 편하고 합리적으로 요금을 결정할 수 있는 요금결정지원시스템을 개발하였다. 실증에서는 실제 거래되는 택배를 샘플링하여 요금차이를 검토한 결과, 부피보다는 중량에 의존하여 요금이 결정되고 있었으며 개인택배의 경우 63.5%, B2C택배의 경우 40%가 부적합으로 확인되었다. 택배현장에서 나타나는 부작용과 문제점을 해소하기 위한 대안으로 택배가격 개선방안 연구가 절실함에 이 연구가 활용될 수 있을 것이다.

빈곤여성가장을 위한 서비스 제공에 대한 민-관 인식 차이에 관한 연구: 지역사회 거버넌스 실현의 현실적 간격을 중심으로 (A Study on Community Governance of Public Sector and Service Agencies : Focusing Differences of Perceptions Between Local Officials and Workers in Social Service Agencies Working for Poor Female-headed Households)

  • 송다영;김유나
    • 한국사회복지학
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    • 제60권3호
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    • pp.177-200
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    • 2008
  • 본 연구는 빈곤여성가장 가구를 위한 서비스 전달체계 안에서 함께 공조하고 있는 지방자치단체 공무원과 기관종사자간 민관협력체계의 현실과 간격을 진단하고, 보다 효율적인 지역사회 서비스 전달체계를 형성하기 위한 정책적 고려사항들을 탐색하는데 목적이 있다. 이를 위하여 본 연구는 지역사회에서 빈곤여성가장을 위한 지원 사업을 담당하고 있는 지방자치단체 자치구 공무원과 사회복지기관 및 기타 관련 기관 종사자를 대상으로 한 설문지 조사를 실시하였다. 연구결과 첫째, 조사대상자의 약 70%가 지역사회내 민관협력체계나 기관간 네트워크가 제대로 이루어지지 않고 있는 것으로 지적하였다. 둘째, 지역사회 내 빈곤여성가장 발굴을 위해 보다 적극적으로 업무를 수행하고 있다고 평가하거나, 유관 기관간 협력 네트워크가 잘 이루어진다고 평가한 사람일수록 빈곤여성가장 가구를 위한 사회복지서비스가 충분히 전달되고 있으며, 필요도와 충족도간 격차는 줄어들었다고 진단하고 있었다. 셋째, 공공부문과 유관 민간기관간 종사자들은 다른 모든 요인을 통제한 이후에도 빈곤여성가장 가구의 탈빈곤을 위한 사회복지서비스의 필요성과 충족정도, 여성가장 탈빈곤 저해요인 등에 대한 인식에 있어서 현저한 격차가 있는 것으로 나타났다. 결론에서는 빈곤여성가장을 위한 사회서비스 전달체계안 공무원과 기관종사자간 인식의 차이를 해소하고 보다 효과적으로 서비스를 대상자에게 전달할 수 있는 정책방안이 모색되었다.

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IPA분석을 이용한 정기화물운송업의 경쟁력 강화방안에 관한 연구 (A Study on IPA-based Competitiveness Enhancement Measures for Regular Freight Service)

  • 이영재;박수홍;선일석
    • 유통과학연구
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    • 제13권1호
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    • pp.83-91
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    • 2015
  • Purpose - Despite the structural irrationality of multi-level transportation and the oil price rise, the domestic freight transportation market continues to grow, mirroring the rise in e-commerce and resultant increase in courier services and freight volumes. Several studies on courier services have been conducted. However, few studies or statistics have been published regarding regular freight services although they have played a role in the freight service market. The present study identifies the characteristics of regular freight service users to seek competitiveness enhancement measures specific to regular freight services. Research design, data, and methodology - IPA is a comparative analysis of the relative importance of and satisfaction with each attribute simultaneously. This study used IPA because it facilitates the process of analyzing importance and performance, deriving implications and a visual understanding of results. To enhance the competitiveness of regular freight services, this study surveyed its current users regarding the importance of the regular freight service factors. A total of 200 copies of a questionnaire were circulated and 190 copies were returned. In addition to demographics, respondents answered questions about the importance of and satisfaction with services on a 5-point Likert scale. Excluding 3 inappropriate copies, 187 out of 190 copies were analyzed. PASW Statistics 18 was used for statistical analysis. A total of 20 question items were selected for the service factors presented in the questionnaire based on the 1st pilot survey and previous studies. Results - According to the IPA performed to compare the importance of and satisfaction with service factors, both importance and satisfaction are high in the 1st quadrant, which involves the economic advantage of using regular freight services, quick arrival at destinations, weight freight handling, and less time constraints on freight receipt/dispatch. This area requires continuous management. Satisfaction is higher than importance in the 2nd quadrant, which involves the adequacy of freight, cost savings over ordinary courier services, notification on freight arrival, and freight tracking information. This area requires intensive investment and management. Satisfaction is lower than importance in the 3rd quadrant, involving the credit card payment system, courier delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. This area requires further intensive management. Both importance and satisfaction are low in the 4th quadrant, involving the availability of collection service, storage space at freight handling sites, kindness of collection/delivery staff, kindness of outlet staff, and easy delivery checks. This area is a set of variables should be excluded from priority control targets. Conclusions - Based on the IPA, service factors that need priority controls because of high importance and low satisfaction include the credit card payment system, delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. The findings need to be applied to future marketing strategies for regular freight services and for developing competitiveness enhancement programs.

임부의 스트레스 정도와 응급제왕절개분만시 상태불안과 주관적 불안에 관한 연구 (Stress in pregnant women and the effect of cesarean delivery on anxiety and subjective anxiety statuses)

  • 심정신;정지연;배상열
    • 한국응급구조학회지
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    • 제18권3호
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    • pp.77-90
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    • 2014
  • Purpose: This study was a descriptive survey research that aimed to investigate the stress level of pregnant women and subsequent effect of emergency cesarean delivery on anxiety and subjective anxiety statuses. Methods: The study samples were 233, including 109 emergency cesarean delivery and 124 normal vaginal deliveries between May 1, 2014, and August 26, 2014, in the Gwangju Metropolitan City. Results: None of the results showed any significant statistical difference in psychological stress between emergency cesarean delivery during mid-pregnancy and normal vaginal delivery (t = 1.784, p = .076). Emergency cesarean delivery has a significantly high level of anxiety (t = 10.849, p < .001) and subjective anxiety statuses (t = 13.294, p < .001) compared with normal vaginal delivery. Conclusion: A prenatal education program for stress and anxiety from emergency cesarean delivery needs to be developed for more effective stress management.