• Title/Summary/Keyword: service activity

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Measurement of Nursing Service Quality using SERVQUAL Model (SERVQUAL 모델을 이용한 간호 서비스 질 측정)

  • Lim, Ji-Young;Kim, So-In
    • Journal of Korean Academy of Nursing Administration
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    • v.6 no.2
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    • pp.259-279
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    • 2000
  • This study is a descriptive analytic research measuring nursing service quality, using SERVQUAL model, to make fundamental data and strategies for nursing service improvement. Data were collected by self-reported questionnaire from 202 patients and 142 nurses, from June 7 to 14, 1999. The reliability of instrument were adequate(Cronbach ${\alpha}=.94$). SAS program was utilized for statistical analysis of collected data. The results were as follows; 1. There was a gab between patient's expectation and perception on nursing service(Gap B). Gap D was indicated an affecting factor to decide nursing service quality. Gap C was indicated an indirect affecting factor of nursing service quality. Because it was not statistically significant in total item analysis, but in individual item analysis, 7 items were appeared statistically significant. Gap A was not a gap occurrence factor of nursing service quality. 2. Focuses of nursing service quality improvement strategies were; (1) to direct qualitative improvement of nursing service in order to correspondence patient's nursing service expectation. (2) to make nurse's service activity modified because nurse's practice were not reached patient's expectation level. (3) to need internal, external factor analysis affecting nurse's service activity. 3. Nursing service quality was decided by rather environmental inappropriateness provided nursing service than itself. Therefore, to make nursing service quality improvement, it is required to improve nursing service environment. For this, followings are required; (1) to strengthen nurse's education on lower part of nursing service satisfaction and QI activities. (2) to balance demand and supply of nursing personnel. 3) to fix computerized system for reducing other duties weight except nursing care through analysis of nursing activity. (4) to construct rational cooperating system among related departments. 4. The important parts for nursing service quality improvement were indicated as follows: (1) Gap B: 'prompt reaction', 'examination symptom before patient's complaint', 'hearted nursing service reducing patient's dissatisfaction', 'explanation goals of nursing activities', 'having special Knowledge enough', 'maintenance position comfortably', 'management of patient's physical hygiene'. (2) Gap C: 'maintenance physical safety', 'explanation about hospital rules and facilities'. (3) Gap D: 'tender, safe injection and wound care'. Because above items are mostly improved through nurse's attitude change and quality improvement, it is required to establish nursing standardization and to strengthen nurse's clinical education. As the based on above results, followings are suggested; 1. SERVQUAL model is very useful to make strategies for nursing service quality improvement because it indicates multiple factors affecting hap occurrence. 2. At individual items analysis of Gap C, statistically significant 7 items appeared higher nurse's perception level than patient's perception level on nursing service were trouble perception level on nursing service quality improvement. So. it need further research to analysis about these difference occurring factors. 3. At analysis of Gap D, it is indicated that in nursing service performance process, multiple factors lowing nursing service quality were intruded. So it needs further research to analysis what these factors are and how each factors affect on nursing performance process. 4. nursing service quality measurement is changeable according to sample select time or sampled subject's characteristics. So to develope strategy for nursing service quality improvement is based on the results of periodical analysis.

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Youth Social Networking Service (SNS) Behavior in Indonesian Culinary Activity

  • SAVILLE, Ramadhona;SATRIA, Hardika Widi;HAHIDUMARDJO, Harsono;ANSORI, Mukhlas
    • Journal of Distribution Science
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    • v.18 no.4
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    • pp.87-96
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    • 2020
  • Purpose: In this paper, we provide an illustration of Indonesian youth Social Networking Service (SNS) behavior and its relation to their culinary activity. Specifically, their behavior of culinary activity preferences and also the factors affecting their action of spending their money. Data and methodology: We gathered primary data from stratified random questionnaire survey (406 youth). The gathered data was analyzed using text data mining and statistics using R statistical computing language. Results: 1) We found out why our respondents are interested in following the accounts of SNS food influencers: i.e. visually attracted to the posts, as their reference to find places to dine out, as their reference to try new food menu and to get nostalgic feeling about the food. 2) The respondents decide to actually go to the recommended culinary places because of several factors, specifically, its description (visual and text), location, word of mouth (WoM), the experience of being to that place and price. 3) Important factors affecting culinary spent are income, number of following food influencer account, SNS usage time and their interest when looking at WoM. Conclusions: SNS behavior influences Indonesian youth culinary activity preferences and spent.

The Effect of Shoulder Stabilization Exercise through Visit Rehabilitation on Muscle Activity and Postural Alignment, Self-Efficacy in Rural Elderly People with Round Shoulders

  • Kim, Yong-Nam;Kim, Jae-Woon
    • The Journal of Korean Physical Therapy
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    • v.33 no.3
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    • pp.148-154
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    • 2021
  • Purpose: This study covered the effect of shoulder stabilization exercise on muscle activity, postural alignment and self-efficacy of the elderly people with round shoulders by visiting village hall in rural area. Methods: 40 elderly people with round shoulders were recruited for this study (experimental group: 20 subjects and control group: 20 subjects). The experimental group was asked to perform shoulder stabilization exercise 60 minutes per one time for 8 weeks and three times in a week and the control group was asked to receive education related to pain management for the initial one time. Before and after the experiment, we measured the subjects' muscle activity of upper trapezius, serratus anterior, infraspinatus, pectoralis major and the lower trapezius, then postural alignment of craniovertebral angle and round shoulder posture. In addition, self-efficacy is measured through the questionnaire. Results: Compared to the control group, the experimental group showed significant differences in the muscle activity of all muscles, posture alignment of the craniovertebral angle. round shoulder posture, and improvement of self-efficacy. Conclusion: We found that shoulder stabilization exercise is effective in muscle activity, postural alignment and self-efficacy of the elderly people through visit-rehabilitation service. This study can be used for improving the physical and mental abilities through active visit-rehabilitation service for areas where have poor medical benefits. It is considered that systematic visit rehabilitation service should have institutional framework ultimately.

Study on Activity of Student Assistants in a High School Library : focusing on case study of S High School and K High School (고등학교 도서반 학생들의 활동에 관한 연구 : - S고등학교와 K고등학교 사례를 중심으로 -)

  • Cho, Mi-Ah
    • Journal of Korean Library and Information Science Society
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    • v.44 no.1
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    • pp.305-331
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    • 2013
  • The aim of this study was to find out how the activity and the effect of the service of school library assistance is done. To this end, a library in S high school was visited, and interviews were conducted with regard to the student assistants to find out how the selection of new members, operating organization and activities are done. Also, a survey was conducted to examine the service activity and satisfaction level with regard to 77 student assistants in libraries of four high schools. In addition, a survey was conducted to find out the satisfaction level of the service provided by the student assistants in the school library with regard to 386 general students. The study results showed that the satisfaction level of the student assistants in the school library was high, and the satisfaction level of the service provided by the student assistants in the school library was positive.

A Study on the Advocacy System for Service User in Social Welfare (사회복지에서의 이용자 지원을 위한 권리옹호(Advocacy) 시스템에 대한 고찰)

  • Lee, Myoung-Hyun
    • Korean Journal of Social Welfare
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    • v.56 no.2
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    • pp.29-52
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    • 2004
  • Social welfare has transformed from a provider-centered welfare into a user-centered welfare. This trend have to increase the right to welfare and convenience for users. If the goal of social welfare guaranteed the respecting man's life and dignity, we had not regarded service users as the weak in the welfare system. The reinforcement of service users as the reconfirmation of welfare user's identity, mistreatment and violation of another's rights, self-determination must have the advocacy system. The advocacy for social welfare is the activity for benefit of individual, group, and community, and, protection, guarantee and maintenance of client's right. However, the client is hard to realization of right. therefore We have to support the activity for advocacy. The advocacy take aim the basic need of life and need the system for life support and safeguard client's rights. The mission of the advocacy for welfare service user is to advance the dignity, equality, self-determination, and expressed choices of individuals. We promote, expand, protect and seek to ensure the human and legal rights of individuals through the provision of information and advocacy. The advocacy system will carry out this mission in partnership with welfare service users. The goals for the advocacy system are organized into the following focus areas, which are not listed in order of priority: the majority guardian system and the support activity for service users, a predicament solution activity, service assessment, informed concent system.

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A Novel Framework for Defining and Submitting Workflows to Service-Oriented Systems

  • Bendoukha, Hayat;Slimani, Yahya;Benyettou, Abdelkader
    • Journal of Information Processing Systems
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    • v.10 no.3
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    • pp.365-383
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    • 2014
  • Service-oriented computing offers efficient solutions for executing complex applications in an acceptable amount of time. These solutions provide important computing and storage resources, but they are too difficult for individual users to handle. In fact, Service-oriented architectures are usually sophisticated in terms of design, specifications, and deployment. On the other hand, workflow management systems provide frameworks that help users to manage cooperative and interdependent processes in a convivial manner. In this paper, we propose a workflow-based approach to fully take advantage of new service-oriented architectures that take the users' skills and the internal complexity of their applications into account. To get to this point, we defined a novel framework named JASMIN, which is responsible for managing service-oriented workflows on distributed systems. JASMIN has two main components: unified modeling language (UML) to specify workflow models and business process execution language (BPEL) to generate and compose Web services. In order to cover both workflow and service concepts, we describe in this paper a refinement of UML activity diagrams and present a set of rules for mapping UML activity diagrams into BPEL specifications.

The Behavioral Patterns of Red Foxes (Vulpes vulpes) under Semi-Natural Conditions (반자연적 사육 상태에서의 여우 행동 패턴)

  • Lee, Hwa-Jin;Lee, Bae-Keun;Kim, Young-Chae;Kim, Sung-Chul;Kwon, Yong-Ho;Kwon, Gu-Hee;Chung, Chul-Un
    • Korean Journal of Environment and Ecology
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    • v.28 no.2
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    • pp.123-127
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    • 2014
  • The red fox (Vulpes vulpes) is currently identified as a restoration target species, because it is listed as level 1 in the Korean National Park Service's endangered species list. The present research was conducted to investigate the basic behavioral patterns distribution of red foxes. For this study, red foxes under semi-natural conditions were observed and recorded from May 2012 to April 2013. The results revealed that the activities of the red foxes began at $16:59{\pm}01:20t$ and ended at an average time of $05:50{\pm}03:02t$. The males began and ended their activities earlier than their female counterparts. Among the seasonal activity durations, the longest activity duration was observed in summer with activity of 14 hours and 5 minutes, while the shortest activity duration was observed in winter with activity periods of 10 hours and 11 minutes. Generally, the red foxes exhibited a nocturnal behavioral pattern; the activity start time of the foxes was influenced by the sunset time. However, the activity end time showed no relationship with the sunrise time. The frequency of daily feeding activity ranged from one to eight times per day, with the males ($2.40{\pm}1.66$) exhibiting higher frequency than their female counterparts ($1.87{\pm}1.24$). The feeding activity peaked in November (average, 3.52 times per day) and was lowest in January (average, 1.28 times per day). Both males and females engaged in daily drinking activity (average, $2.03{\pm}1.296$ times per day). Thus, the increase in the frequency of the feeding activity is related to increase in the frequency of the drinking activity. Although the present research was conducted under semi-natural condition, the findings will be useful for the daily specification management of the species, monitoring of the released foxes, and habitat management based on the behavioral characteristics of the species.

The Perception on Video Material Making and the Effect on Science Teaching Ability of Non-face-to-face Teaching Material Making Activity for Elementary Pre-service Teachers (비대면 수업 자료 만들기 활동이 초등 예비교사들의 영상 자료 제작에 대한 인식 및 과학 교수 능력에 미치는 효과)

  • Shin, Ae-Kyung
    • Journal of the Korean Society of Earth Science Education
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    • v.15 no.1
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    • pp.103-116
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    • 2022
  • The purpose of this study is to investigate the perception on video material making and the effect on science teaching ability after conducting non-face-to-face teaching material making activity for elementary pre-service teachers. This activity consisted two processes. One is that elementary pre-service teachers conduct inquiry, understand related science concepts, analyze science textbooks and then make video material. The other is that they watch video materials produced by colleagues. This study was conducted on 89 elementary pre-service teachers for 8 weeks. After this activity was completed, the perception on video material making and the effect on science teaching ability of elementary pre-service teachers were investigated, and the results were analyzed. In the process of making and watching non-face-to-face teaching materials, elementary pre-service teachers showed positive results in teaching-learning, video production, and emotion and attitude toward video material making. In addition, it was found that they improved their science teaching ability through this activity and were very satisfied with this activity. However, they also mentioned several disappointments such as exclusion of learners' right to self-determination, lack of various communication channels, and errors in content of materials. This suggests that if these problems are solved, non-face-to-face classes can also be a good form of class.

A Study of Portal Service for Science and Technical Library (과학기술분야 전문도서관의 포털서비스에 관한 연구)

  • 곽승진
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.12 no.1
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    • pp.87-100
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    • 2001
  • This study purpose to investigate the information needs of researcher necessary for portal service development in the science and technical library analyze the present status of information service and present the fundamental data. We collected the question survey targeted to member of science and technical library and the statistics data about information service and analyzed it for study method. The result of this study indicates that researchers in science field use mostly their library Web homepage for obtaining necessary information and use meta search service frequently And they consented the necessity of Academic information co-ownership activity and intended to join this activity.

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The Research of Suitability for Introduction of 6 Sigma to the Service Industry - Based on Department store Industry - (서비스산업의 6시그마 도입 적합성 연구 - 백화점 업종을 중심으로 -)

  • 이종관
    • Proceedings of the Korean DIstribution Association Conference
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    • 2000.10a
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    • pp.187-205
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    • 2000
  • 6 Sigma movement is the quality innovation activity which Motorola, a nineteen eighties' top-ranking American company of electronics and communication, has started to survive the Japanese companies' frightening gami-gaze. In early days, it's just applicated for reducing customers' complain by eliminations inferior goods centering round producing activity and filling up the competitive market's demand for price and delivery deadline. Nowaday, 6 Sigma application has created a boom extending to a company's most activity fields without any exact scrutiny of 6 Sigma. Although 6 Sigma movement starts from the question of what customers want not by cutting off the inferiority rate but by cutting out causes of producing inferior goods, the service industry has a special character that makes it difficult to compute the level of Sigma. Thus this research examines suitability for introduction of 6 Sigma to the Service Industry.

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