• 제목/요약/키워드: service, quality measurement

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정밀 과금을 위한 컨텐츠기반 인터넷 응용 트래픽 측정 및 분석 (Content aware Internet Application Traffic Measurement and Analysis for Precise Accounting and Billing)

  • 최태상;박정숙;윤승현;김형환;김창훈;정형석;이병준;정태수
    • 대한전자공학회논문지TC
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    • 제40권10호
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    • pp.138-149
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    • 2003
  • 인터넷이 최선형 망에서 품질형 비즈니스 망으로 진화해가면서 정확한 트래픽 측정 데이터를 기반으로 한 과금이 인터넷 서비스 제공자에게는 매우 중요한 이슈로 떠오르고 있다. 과금 협상은 서비스 제공자와 고객간뿐만 아니라 서비스 제공자간에도 필요하지만 현재로는 가장 간단한 정액제를 대부분 사용하고 있다. 상호 관련 기관간에 동의할 수 있는 적절한 과금 정책을 찾기가 쉽지 않기도 하지만 의미 있는 종량제 기반의 과금 시스템을 개발하기에는 많은 기술적인 어려움이 있다. IP 헤더 정보에만 의존한 사용량 기반 측정은 피어 투 피어 응용과 네트워크 게임과 같은 인터넷 응용의 개발 및 활용으로 인한 동적인 특성으로 인해 더 이상 충분하지 않게 되었다. 이 응용들은 포트번호를 동적으로 변경하며 심지어는 여러 응용이 하나의 포트번호를 공유하기도 한다. 따라서 보다 정확하게 트래픽 사용량을 분류하고 측정할 수 있는 방법이 필요하다. 본 논문에서는 고성능, 뛰어난 적응성 및 확장성을 가지면서 정밀하게 사용량을 측정하고 분석할 수 있는 컨텐츠 기반 응용 트래픽 측정 및 분석 시스템의 구조, 알고리즘 및 구현방법을 제안한다.

한국 소비자들의 명품에 대한 개념 특성에 관한 연구 (Korean Consumers' Perceptions toward Luxury Products)

  • 최은정;홍경희;이윤정
    • 패션비즈니스
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    • 제14권5호
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    • pp.195-215
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    • 2010
  • The emergence of the luxury market has led numerous academic researchers, as well as marketers in the luxury market, to pay attention to both identifying luxury brand features and measuring perceptions toward luxury brands. Especially, Korea is a significant emerging market for luxury goods. Young consumers and male consumers are getting into the luxury market fast and these new segments will keep increasing. There are only a few studies related to distinctive definitions of luxury brands and measurement development for the Korean market. However, there are some limitations in these previous studies in that they did not capture the nature of luxury due to their inappropriate of subjects and approach in data collection and to lack of a perspective of Korean specific features. Thus, the purpose of this research is to identify Korean consumers' perceptions toward luxury products and, ultimately, to develop a reliable and valid measurement items for the luxury products' features for the Korean market. Defining the three high constructs(functional, emotional, and symbolic aspects) as a key needs and benefits on luxury brands, we looked at four stages of development for generating and deducting items by luxury industry experts and luxury consumers, as well as for testing measures by 20th~60th consumers. As a result, this study confirmed that luxury brands consists of high quality, high price, unique design, and luxury store; the emotional aspect construct combines craftsmanship, VIP service, and high social status; and the symbolic construct includes brand heritage and being a well-known brand. Finally, 22 measurement items (Measures of Luxury Brand for Korea: LBK) were developed for the conceptual features for luxury brands from a Korean perspective. This study provided understanding of Korean consumers' perceptions toward luxury brands from an academic perspective. For the managerial implication of this study, LBK can be utilized to judge both luxury brands and mass brands, to diagnose current a brand's luxuriousness, from the customer's point-of-view, and, finally, to measure a Key Performance Index (KPI) of luxury brand companies.

WCDMA 시스템에서 단말 측정에 의한 압축 모드 방법 (UE Measurement Based Compressed Mode in WCDMA)

  • 김선명;장원학;조영종;임재성
    • 한국통신학회논문지
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    • 제29권7A호
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    • pp.814-827
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    • 2004
  • WCDMA 시스템에서는 다른 주파수 또는 다른 시스템의 신호 세기를 측정하기 위하여 압축 모드(Compressed Mode)를 사용한다. 압축 모드로 동작하는 동안에는 처리 이득(Processing Gain)이 낮아지기 때문에 단말의 QoS(Quality of Service)에 영향을 끼친다. 그러므로 기지국은 단말이 요구하는 QoS를 만족시키기 위해서 전송 전력량을 증가시킨다. 한편 압축 모드의 전송 간격(Transmission Gap) 동안에는 내부 회로 전력 제어가 동작하지 않고 인터리빙(Interleaving)의 영향도 줄어들기 때문에 단말은 더 높은 Eb/No을 요구하게 된다. 따라서 시스템의 전체적인 성능 저하를 초래하게 된다. 성능에 미치는 영향 때문에, 압축 모드는 RNC(Radio Network Controller)에 의해서 다른 주파수 또는 다른 시스템의 신호 측정이 필요한 경우에만 동작하여야 한다. 그러나 3GPP는 압축 모드 동작을 결정할 수 있는 방법을 정의하지 않았다. 그러므로 성능 저하를 줄이기 위해서 압축 모드 동작을 결정할 수 있는 방법이 필요하다. 본 논문에서는 서비스 셀과 같은 주파수를 사용하는 인접 셀과 다른 주파수 또는 다른 시스템을 사용하는 인접 셀로 구성된 셀 환경에서 압축 모드가WCDMA 순방향 링크의 성능에 미치는 영향을 수식적으로 분석하고 압축 모드 사용에 따른 성능 저하를 줄이기 위하여 압축 모드가 필요하지 않은 단말의 압축모드 동작을 제한할 수 있는 단말 측정에 의한 압축 모드 방법을 제안한다. 수치적 분석 결과, 압축 모드를 사용할 때의 성능은 압축 모드를 사용하지 않을 때의 성능에 비해 급격하게 감소하는 것을 확인하였다. 그리고 제안하는 방법을 적용하였을 때, 압축 모드 사용에 따른 성능 감소를 크게 줄임을 확인하였다.

프랜차이즈 외식업체의 강제적 영향전략이 관계만족, 관계신뢰, 그리고 재계약의도에 영향을 미치는가? (Does Mandatory Influence Strategy Influence Relationship Satisfaction, Relationship Trust, and Recontract Intentions in Food-service Franchises Context?)

  • 안성만;이재한;김은정
    • 한국프랜차이즈경영연구
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    • 제9권1호
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    • pp.41-51
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    • 2018
  • Purpose - In franchise system, how to build the relationship between the franchisor and franchisee through influence strategy is very important, because it affects on the long-term orientation like recontract intentions. Thus, this study examines the effect of mandatory influence strategy on relationship satisfaction, relationship trust, and recontract intentions in the context of food-service franchise industry. This study suggests the guidelines on how franchisor uses their influence strategy on franchisee to maintain and increase the recontract intentions. Research design, data, and methodology - This study examines the structural relationship between mandatory influence strategy, relationship satisfaction, relationship trust, and recontract intentions from the franchisee's perspective. Mandatory influence strategy divide into three sub-dimensions such as request, legalistic plea, threat. In order to test the purposes of this study, research model and hypotheses were developed. Every constructs were measured by multiple items tested and developed in the previous research. Also, the constructs utilized in this research are measured using 7-point scales anchored by "1=strongly disagree" and 7=strongly agree". The data were collected from 496 owner and owner manager franchisees and were analyzed using SPSS 21.0 and Smart PLS 3.0. program. Analysis of frequency was conducted to identify the demographics and general characteristics of the survey subjects. In order to measure the reliability and validity of the measurement tools, confirmatory factor analysis and correlation analysis were conducted and structural model analysis was conducted to verify the proposed research model. Result - The results of this study are as follows. First, this research found that mandatory influence strategy is positively related to relationship satisfaction and relationship trust, but not to recontract intention directly. Second, this research also found that the full mediating role of relationship satisfaction and relationship trust between the mandatory influence strategy and recontract intention. Conclusions - The findings of this research indicate that franchisor should use properly mandatory influence strategy to improve recontract intentions through relationship satisfaction and relationship trust. Due to the nature of food-service franchise industry, which needs high relationship quality, franchisor must manage their franchisee using influence strategy in order to improve satisfaction and trust. If franchisee perceives higher relationship quality, they will show higher intention to recontract. At the end of this paper, limitations and future research directions were suggested.

모바일 관광정보 연구논문에 관한 내용분석 (Content Analysis of Articles on the Mobile Based Tourism Information)

  • 고영관;김민철
    • 디지털융복합연구
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    • 제10권10호
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    • pp.203-214
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    • 2012
  • 정보기술의 발전으로 스마트폰 등 모바일 기기의 사용자가 급증하면서 모바일 기기를 이용한 정보 검색과 다양한 서비스에 대한 관심이 커지고 있다. 사용자들은 모바일 기기를 통한 관광정보서비스 이용을 원하고 있으며, 이에 따라 지자체 단체 등에서는 스마트폰을 활용한 모바일 관광정보에 대한 다양한 서비스를 제공하고 있다. 모바일 관광정보 서비스에 대한 관심과 요구사항이 많아지면서 모바일 관광정보 유형 및 선호도, 서비스품질 측정, 사용자의 만족 및 재사용의도 등에 대한 연구들이 이루어지고 있으나, 그동안 연구된 논문들의 연구주제, 연구방법론 등의 다양한 평가척도를 수량적으로 분류, 고찰하는 내용분석에 대한 연구는 전무한 실정이다. 따라서 본 연구에서는 국내 모바일 관광정보에 대한 체계적인 연구 필요성 차원에서 한국연구재단에 등재되어 관리되고 있는 학술지에 게재된 모바일 관광정보 관련 논문에 대한 연도별 연구추이, 연구주제, 통계분석기법, 조사방법, 연구모델 및 이론 등의 연구 성향을 연도별로 파악하여 그 시사점을 제시하고자 한다.

Development of Usability Evaluation Criteria for Senior-Friendly Autonomous Transportation Robot

  • Kim, Seon Chil;Kim, Sun Jung;Choi, Kyongon
    • 대한인간공학회지
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    • 제33권5호
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    • pp.407-422
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    • 2014
  • Objective: The purpose of the study is to develop quantitative usability evaluation criteria for senior-friendly autonomous transportation robot. Background: The Republic of Korea has become the most rapidly aging society, and is anticipated to enter the post-aged society in 2026. To raise the quality of life of a senior with limited mobility and to reduce the burden of caregivers, many high-tech assistive products with information technologies are developed nowadays. The senior-friendly autonomous transportation robot is one person robot vehicle to move a senior to the destination for hospitals, nursing homes or silver town complex. With built-in navigation system and environmental monitoring censors, it automatically seeks the path to the destination and avoids collision to obstacles and pedestrians on the way. Due to the early stage of the product, few usability studies in this field have been done, mostly on general service robots to assist seniors, power wheelchairs and delivery robots. ISO and KS standards for the service robots are focused on safety. Method: Based on the reference usability index, the early draft of the usability evaluation questionnaires was developed. After small group tests and interviews, the experts modified the initial draft to the Usability Evaluation Criteria for Senior-Friendly Autonomous Transportation Robot (UEC-SFATR). Result: UEC-SFATR consisted of 4 subscales - Safety, Controllability, Efficiency and Satisfaction. All of the 4 subscales of UEC-SFATR were passed the reliability criteria by 4 groups of seniors, divided by gender and familiarity of smart-devices. Conclusion: UEC-SFATR covers wider area of user experiences of the SFATR and is a good measurement tool to help both the users and developers of the robot. Application: This study provides guide to the future product development and product competitiveness evaluation by quantifying user experiences for the SFATR.

유비쿼터스 지능공간에서 멀티모달센서를 이용한 향상된 u-헬스케어 서비스 구현에 대한 연구 (Advanced u-Healthcare Service using A Multimodal Sensor in Ubiquitous Smart Space)

  • 김현우;변성호;박희정;이승환;정유석;조위덕
    • 전자공학회논문지CI
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    • 제46권2호
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    • pp.27-35
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    • 2009
  • 고령화 사회로의 진입과 삶의 질 향상에 따라 의료산업의 패러다임이 u-헬스케어(Healthcare)로 빠르게 변화하고 있다. u-헬스케어로의 변화는, 질병의 진단과 치료와 같은 의료서비스의 사후(事後)처리적인 관점에서 예방과 관리라는 사전(事前)예방적인 관점으로의 변화라는 점에서 의미가 있다. 그러나 u-헬스케어에 대한 관심은 새로운 서비스 도출과 측정기기(센서류)의 개발, 의료정보 표준화와 통합에만 그 관심이 집중되고 있다. 따라서 본고에서는 유비쿼터스 지능공간을 구성하고 사용자에게 u-헬스케어 기술을 제공함에 있어 "사용자 중심의 u-헬스케어 기술"이라는 개념을 적용함으로써, u-헬스케어 기술을 유비쿼터스 구성의 기본철학인 사라지는 컴퓨팅(Disappear Computing), 보이지 않는 컴퓨팅(Invisible Computing), 조용한 컴퓨팅(Calm Computing)과 사용자 중심(User Centered)의 기술 개발을 통해 실현 가능하도록 하는 방법에 대하여 소개하고자 한다.

Brief history of Korean national forest inventory and academic usage

  • Park, Byung Bae;Han, Si Ho;Rahman, Afroja;Choi, Byeong Am;Im, Young Suk;Bang, Hong Seok;So, Soon Jin;Koo, Kyung Mo;Park, Dae Yeon;Kim, Se Bin;Shin, Man Yong
    • 농업과학연구
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    • 제43권3호
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    • pp.299-319
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    • 2016
  • The National Forest Inventory (NFI) is important for providing fundamental data for basic forest planning and the establishment of forest policies for the purpose of implementing sustainable forest management. The purpose of this study is to present the development of Korea's NFI including legal basis, sampling design, and measured variables and to review the usage of NFI data. The survey methods and forestry statistics among the Unites States, Canada, Japan, China, and European countries were briefly compared. Total 140 publications utilizing NFI data between 2008 and 2015 were categorized with 15 subjects. Korea has conducted the NFI 6 times since 1971, but only the $6^{th}$ NFI is comparable with the fifth, the previous NFI, because the permanent sampling plots have been shared between the periods. The Korean Forestry Statistics contains only half as many variables as that of advanced countries in Forestry. More researches were needed to improve consistent measurement of diverse variables through implementation of advanced technologies. Additional data for Forest Health Monitoring since the NFI $6^{th}$ must be under quality control which will be an essential part of the inventories for providing the chronological change of forest health.

The Quality of Life after Lymphaticovenous Anastomosis in 118 Lower Limb Lymphedema Patients

  • Jin Geun Kwon;Yeongsong Kim;Min Young Jang;Hyunsuk Peter Suh;Changsik John Pak;Vaughan Keeley;Jae Yong Jeon;Joon Pio Hong
    • Archives of Plastic Surgery
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    • 제50권5호
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    • pp.514-522
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    • 2023
  • Background This is a prospective study on 118 patients who underwent lymphaticovenous anastomosis (LVA) due to secondary lower limb lymphedema between January 2018 and October 2020 to evaluate patients' quality of life (QOL) using the Quality of Life Measure for Limb Lymphedema (LYMQoL) questionnaire. Methods The outcome measurement included the LYMQoL leg scoring system tool evaluating the function, appearance, symptom, mood, and overall outcome. In addition, correlation analysis was performed for three factors: based on International Society of Lymphology (ISL) stages, disease duration, and amount of volume reduction. Results The LYMQoL tool overall satisfaction score significantly increased at all intervals from 4.4 ± 0.2 preoperative to 6.5 ± 0.3 postoperative at 12 months (p < 0.001). Significant findings were seen for each domain scores compared preoperatively and at 12 months: function score (18.6 ± 0.5 to 15.4 ± 0.6), appearance score (17.8 ± 0.5 to 16.0 ± 0.6), symptom score (11.8 ± 0.3 to 8.9 ± 0.4), and mood score (14.5 ± 0.4 to 11.4 ± 0.5; p < 0.05). The correlation analysis between improvement of the overall score and the ISL stage (p = 0.610, correlation coefficient [r] = -0.047), disease duration (p = 0.659, r = -0.041), and amount of limb volume reduction (p = 0.454, r = -0.070) showed no statistical significance. Conclusion The QOL of secondary lower limb lymphedema patients was significantly improved after LVA regardless of the severity of disease, duration of disease, and amount of volume reduction after LVA. Understanding the patient-reported outcome measurement will help the surgeons to manage and guide the expectations of the patients.

의료 서비스에 대한 만족도 측정 도구의 개발 (The Development of Satisfaction Tool to Health Care Services - focused on Patients and their families -)

  • 강소영;이선미
    • 한국의료질향상학회지
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    • 제3권1호
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    • pp.104-124
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    • 1996
  • Background : In these days, the health care organizations have concerned about customer-centered care in order to empower the competitiveness on the health care markets. The departments working for quality management of the hospitals have used health care quality indicators in terms of medical areas as well as service areas of the hospitals. However, there were insufficient efforts to develop the credible measurement to seek the customers' needs, their expectations and their satisfaction levels related to health care services because various kinds of challenges were in the process of scale development to measure customers' satisfaction in health care. The purpose of this study was to develop the satisfaction scale to health care services in a Korea health care organization and to test its tool with validity and reliability. Method : The concept of this tool was acceptability that one of the components of health care quality defined by Donabedian. Acceptability has the five dimensions of concept: Accessibility; Patient-Practitioner Relations; Amenities; Patient Preferences as to the effects of care; and Patient Preferences as to the costs of care. The Satisfaction Tool to Health Care Services was reviewed by expert panel with five researchers, including hospital managers and a professor related to quality management of the hospitals. As a result, the content validity index was .84 in the outpatient satisfaction tool. The inpatient satisfaction tool had .87 of the content validity index. The Satisfaction Tools to Health Care Services finally consisted of 44 items for outpatients/their families and of 60 items for inpatients/their families. Study subjects of the construct validity test were 479 outpatients/their families and 561 inpatients/their families who visited or admitted at a University hospital from July 1, 1996 through August 10, 1996. The data were examined by Factor Analysis with SPSS. Result : The items of Satisfaction tools for outpatients/their families were categorized by eleven factors with eigenvalue greater than 1.0 accounting for 64.2 percent of the variation in item scores. Also, the items of inpatient tool had eleven factors with eigenvalue greater than 1.0 accounting for 60.3 percent of the variation in item scores. The reliability of overall scale were .95 and .96 for the outpatients/their families satisfaction scores and inpatient/their families satisfaction scores. The internal consistency reliability with eleven factors was ranged from .30 to .94 for inpatients/their families. The Satisfaction Tool with eleven factors for inpatients/their families had internal consistency reliability ranged from .53 to .89. Conclusion : The Satisfaction Tools to Health Care Services focused on outpatients/their families and inpatients/their families developed in this study had a high reliability and the strong evidence of content validity and construct validity based on quality concept. Therefore, this tool would be utilized as a credible quality indicator of health care services to assess the quality problems and to monitor the quality improvement activities in Korean Health Care Organizations.

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