• 제목/요약/키워드: role awareness

검색결과 841건 처리시간 0.12초

서비스 회복 과정에서 종업원 진정성의 역할에 관한 연구 (The study on the role of employees' authenticity during service recovery)

  • 지희진
    • 한국산학기술학회논문지
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    • 제14권11호
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    • pp.5541-5548
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    • 2013
  • 서비스의 속성상 어떠한 기업도 서비스 실패로부터 자유로울 수 없다. 때문에 이러한 서비스 실패를 적절하게 회복하기 위한 노력은 무엇보다 중요한 의미를 가지게 된다. 본 연구는 서비스 회복에 대한 대응 노력의 과정에서 서비스 실패의 상황을 심각성과 통제성으로 구분하였다. 이때, 공정성 지각이 신뢰와 만족에 미치는 영향과 더불어 종업원 진정성의 역할을 실증적으로 검증하여 중요성을 제시하고자 한다. 연구 대상은 서비스 불만을 제기한 경험이 있는 206명의 설문 자료를 SPSS, AMOS를 이용하여 분석하였다. 연구 결과를 요약하면 첫째, 서비스 실패 심각성은 공정성에 부(-)의 영향을 미치지 않았고, 서비스 실패 통제성만이 공정성에 부(-)의 영향을 미치는 것으로 나타났다. 둘째, 공정성 지각은 신뢰와 만족의 관계에서 정(+)의 영향을 미치는 것으로 나타났으며, 회복된 신뢰는 만족에 유의한 영향을 미치는 것으로 나타났다. 셋째, 심각성, 통제성, 공정성, 신뢰와 만족간의 구조적 관계에서 진정성에 의해 조절효과가 있는 것으로 나타났다. 이러한 연구 결과에 근거하여 시사점을 제시하고 미래 연구를 제안하였다.

초등학교 학생들의 성 의식 및 가치관에 관한 연구 (A Study on Consciousness & Value of Sexuality of Elementary School Children)

  • 이해연;박영수
    • 한국학교ㆍ지역보건교육학회지
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    • 제2권1호
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    • pp.53-65
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    • 2001
  • The purposes of this study were to collect basic data on education of Sexuality(Health education) of consciousness & value of sexuality of elementary school children. 584,6th grade students in elementary school in Yong-In city were analysed and the results are as follow; 1. Knowledges of sexuality for children was at a average level, especially "physical change of puberty" and "sexual violence" were well recognized but "the physical characteristics of male & female" and "physiological phenomena of men" were less recognized. Attitudes of sexuality were positive for "relationship with partners" and "expression of mind". Practices of sexuality were at a low rate in the case of "shaking hands with partner" and "experience of sexual behavior". The Value of sexuality was at a high rates in the case of "the role of sex", "equality" & "self-identification", therefore students need good education of sexuality from childhood 2. Sexuality education of students increased knowledges of sexuality as a consciousness. There was no relationship between attitudes and pratices of sexuality. Educated children valued sexuality move highly than uneducated children. This result shows that education is needed with regard to both the knowledge and value of sexuality in a planned system. We need some program to provide more information on sexual attitudes and practices. 3. There was a high correlation between the consciousness of sexuality and value placed on it. As sexual awareness increases amongst students codes of morality develop Positive sexual attitudes served as good role models for sex. In particular positive sexual attitudes have a big effect on sexual values. In addition, as sexual awareness and attitude increase amongst students the role of sexual development. The elementary school phase sexual values are developed and determined. It is therefore an important phase.

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젠더리스패션 선호에 영향을 미치는 요인에 관한 연구 - 자아존중감, 외모에 대한 사회문화적 태도, 성역할정체감을 중심으로 - (Investigating factors influencing genderless fashion preferences - A focus on self-esteem, sociocultural attitude toward appearance, and gender role identity -)

  • 이현지
    • 복식문화연구
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    • 제31권6호
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    • pp.705-719
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    • 2023
  • The study aimed to investigate the factors influencing genderless fashion preferences. The questionnaires were collected from men and women participants aged 20 to 49 living in Seoul City and Gyeonggi Province. Data analysis involved factor analysis, t-test, ANOVA, and regression analysis. The findings revealed that genderless fashion preference comprised four factors, namely individuality pursuit, deviation from norms, fashion pursuit, and social recognition pursuit. Self-esteem encompassed two factors positive self-esteem, and negative self-esteem. while sociocultural attitude toward appearance consisted internalization, and awareness. Second, positive self-esteem significantly influenced individuality pursuit and deviation from norms in genderless preference factors. Third, sociocultural attitude toward appearance had a significant effect on genderless fashion preference, with awareness particularly exerting a significant effect on individuality pursuit, fashion pursuit, and social recognition pursuit. Fourth, genderless fashion preferences exhibited differences based on gender role identity in factors such as individual pursuit, norm avoidance, and trend pursuit. Lastly, demographic characteristics such as age, education, occupation, and monthly income revealed significant differences in genderless fashion preferences. From the results of the study, it was found that consumers perceived individuality pursuit, fashion pursuit, and social recognition pursuit as important influencing factors of genderless fashion preferences. In addition, it is necessary to create an independent brand identity by developing various items to express consumers' individuality, differentiated brand concepts from other brands, and store displays.

시뮬레이션을 이용한 EPCIS의 효율화 방안에 관한 연구 (A Study on the Efficiency of the EPCIS using Simulation)

  • 이종석;이창호
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2010년도 추계학술대회
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    • pp.349-355
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    • 2010
  • EPCIS(EPC Information Services) system is a core component of EPCglobal Architecture Framework offering information of the freights, the time of awareness and the location of awareness on the EPCglobal Network. The role of EPCIS is to exchange information based on EPC. There are four kinds of event data which are object event data, aggregation event data, quantity event data, and transaction event data. These EPCIS events data are stored and managed in EPCIS repository. This paper leads to separate a in-out data overload of integrated EPCIS event and suggests the method to effectively manage EPCIS repository for exchanging data smoothly. In order to verify a effectiveness, we measure the performance of the system using a simple testing simulation by comparing existing method and suggested method.

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Need for and Relevance of Customer Relationship Management in Engineering Colleges

  • Nancy, D'Costa nee Vaz
    • Asian Journal of Innovation and Policy
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    • 제3권2호
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    • pp.140-153
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    • 2014
  • Modern education, with special reference to higher education (HE), is far taken out of the traditional meaning of education. A number of business features have infiltrated these institutions of HE where students assume the place of a customer. In the present business scenario customer relationship management (CRM) technology assumes an important role in managing customers. Therefore a relevant question would be to know whether educational institutions need to implement this technology to manage their constituent relationships. This paper makes an attempt to evaluate studies on commercial features of a modern educational system and then present the findings of a study conducted to know the relevance of CRM Technology in HE. An evaluation is also made to know the awareness of the concept of CRM among the educators. The findings show that the educators' awareness of CRM strategies is good, of CRM concepts is poor and of practice is average. Further, an overwhelming majority of the respondents felt that CRM is relevant for educational institutions in the present scenario.

영성(Spirituality) 체험 - 기독교인 중심의 현상학적 접근 - (The Experience of Spirituality)

  • 오복자;강경아
    • 대한간호학회지
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    • 제31권6호
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    • pp.967-977
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    • 2001
  • This study explored and described the living spiritual experience and was attempted to gain an understanding of spirituality. This was done by eliciting participants′ verbal descriptions of their experiences. Method: Data was obtained from in-depth interviews with one cancer patient, one pastor, and three missionaries after obtaining informed consent from each. Interviews were tape recorded and transcribed verbatim. The transcripts were analyzed using Colaizzi′s phenomenological method. Sandelowski′s evaluation criteria for qualitative research, such as reliability, suitability and auditability, were also used to establish reliability and validity of this study. Result: The five major theme clusters that designated the essence of the spiritual experience, "spiritual awareness," "interconnectedness," "love," "tran- scendent energy," "purpose and meaning in life," emerged from the analysis. Conclusion: This study revealed that spirituality was activated by awareness through introspection and interconnectedness with a Supreme Being. The interconnectedness with a Supreme Being played an important role in harmonious relationships with others and self. It also resulted in revealing the other beneticial attributes of spirituality. Love, the core concept of the interconnectedness, worked as a transcendent energy. Also, the ability to see beyond reality and resulted in finding meaning in life and accomplishing well being.

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Journey of the Human Papillomavirus (HPV) in a Developing Country over 5 Years (2010 - 2015)

  • Danial, M;Sivasangari, S;Arulappen, AL;Ong, LM
    • Asian Pacific Journal of Cancer Prevention
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    • 제17권3호
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    • pp.1363-1368
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    • 2016
  • Human papillomavirus (HPV) is a prevalent sexually transmitted infection with serious medical, sexual, and relationship consequences. HPV vaccine protection is available globally but unfortunately vaccine uptake is inconsistent everywhere. From this study, it was observed that the awareness of cervical cancer, HPV virus and HPV vaccination in Malaysia is high, at 83.1%, 73.9% and 73.3% of respondents, respectively. However, a considerably low percentage had undergone HPV vaccination (8.6%) compared to those who had experienced a Pap smear (32.9%). Awareness between cervical cancer and HPV virus and vaccination was low. Health care providers and the governing bodies have to play a vital role in disseminating holistic information on the vaccine and the importance of getting vaccinated to the public more vigorously in Malaysia.

서비스 충돌인지 기반 적응형 서비스 구성 방식 (Adaptive Service Configuration based on Service Collision Awareness)

  • 윤원식
    • 전자공학회논문지CI
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    • 제47권1호
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    • pp.185-191
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    • 2010
  • 본 논문에서는 서비스 충돌을 회피할 수 있는 효율적인 시스템 구조도를 설명하고, 이를 위한 수정된 서비스 세션 테이블을 제안하여 서비스 충돌회피 절차를 제안하였다. 제안된 방식은 서비스 충돌을 인지하여 이를 회피함으로써 불필요한 서비스 요청메시지를 감소시키며 또한 사용가능한 디바이스에게 직접 서비스를 요청함으로써 서비스 제공 전달시간을 줄일 수 있음을 확인할 수 있다. 따라서 제안된 방식은 퍼스널 서버로 하여금 효율적으로 배터리를 소비하게 하며, 신속한 서비스를 제공받을 수 있게 하는 장점이 있다.

시뮬레이션을 이용한 EPCIS의 효율화 방안에 관한 연구 (A Study on the Efficiency of the EPCIS using Simulation)

  • 이종석;이창호
    • 대한안전경영과학회지
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    • 제12권4호
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    • pp.169-174
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    • 2010
  • EPCIS(EPC Information Services) system is a core component of EPCglobal Architecture Framework offering information of the freights, the time of awareness and the location of awareness on the EPCglobal Network. The role of EPCIS is to exchange information based on EPC. There are four kinds of event data which are object event data, aggregation event data, quantity event data, and transaction event data. These EPCIS events data are stored and managed in EPCIS repository. This paper deals with the method which diversifies the data flow load of intensive EPCIS events and effectively manages EPCIS repository for exchanging data smoothly. In order to verify a effectiveness, we measure the performance of the system using a simulation by comparing the existing method with the suggested method.

기후변화에 따른 체험활동 중심의 환경교육이 청소년 환경의식에 미치는 영향에 관한 연구 (A Study on the Influence of Experience Environmental Education Program on Youth's Environmental Consciousness due to Climate Change)

  • 송미혜
    • 산업융합연구
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    • 제13권1호
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    • pp.63-73
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    • 2015
  • The significance of this study is to see the influence of experience environmental education program on youth's environmental consciousness due to climate change. An experience environmental education can provide an opportunity to make cooperative interaction with friends and can give interest in surrounding environment. Also in this study, it reveals that experience education played an important role in changing of attitude and awareness to environment and nature. As climate change is very important through all countries, these positive effects suggest that experienced environmental education lessons are important for the future generation's awareness on climate change and environmental consciousness.

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