• 문화기술의 융합
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• 제9권3호
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• pp.129-136
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• 2023

본 연구의 목적은 한국 관광 수요가 회복되고 있는 현시점에서, 코로나19의 위협에도 불구하고 한국을 방문한 외래관광객의 만족도, 재방문 의사, 그리고 타인 권유 의사에 영향을 미치는 요인이 무엇인지를 실증적으로 규명하는데 있다. 이를 위해, 본 연구는 한국관광공사가 2020년 한국을 방문한 외래방문객 8,135명을 대상으로 조사한 자료를 활용하였다. 조사자료가 연속형 변수와 범주형 변수가 혼재되어 있어 분석의 타당성을 확보하기 위해 의사결정나무분석을 수행한 결과, 외래방문객 만족도에 영향을 미치는 요인으로는 방문 목적과 체재 기간 중 자가격리 포함 여부로 나타났다. 재방문 의사에 영향을 미치는 요인으로는 방문 목적, 방문 횟수, 그리고 체재 기간 중 자가격리 포함 여부 그리고 타인 권유 의사에 영향을 미치는 요인으로는 방문 목적, 체류 기간, 성별로 확인되었다. 분석 결과를 토대로, 본 연구는 이런 요인과 만족도, 재방문 의사, 그리고 타인 권유 의사 간의 관계에 대한 설명뿐만 아니라 관광 활성화를 위한 시사점을 제시하였다.

• 아태비즈니스연구
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• 제15권3호
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• pp.101-120
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• 2024

Purpose - The purpose of this study was to examine the influencing factors on the revisit intention of unmanned convenience stores for Chinese consumers who use unmanned convenience stores. The effect of unmanned convenience store characteristics (operation system, store arrangement) on customers' perceived benefits and the effect of perceived benefits (convenience, speed, stability, playability) on revisit intention were verified. In addition, by using untact propensity as a control variable, the purpose of this study was to examine that the characteristics of unmanned convenience stores have a moderating effect on the perceived benefits of customers. Design/methodology/approach - The study collected 201 survey data from unmanned convenience stores in China. In order to analyze the data, Smart PLS was used to carry out empirical analysis. Findings - The results showed that operating systems had a positive impact on convenience, speed, and safety, while store layout had a positive impact on playfulness. Perceived benefits (convenience, safety, and playfulness) had a positive impact on their intention to revisit. Rapidity had a negative impact on the intention to revisit. Contactless tendencies regulate the effect of operating systems on convenience. Research implications or Originality - Unmanned convenience stores are striving to provide high-quality experiences to customers and increase customer satisfaction by utilizing cutting-edge IT technologies in stores such as AI, mobile device payment services, QR codes, and big data technologies. Recently, research on unmanned convenience stores has been active in the service and distribution industry-related fields, but research on the intention to revisit is insufficient. Also, few studies have used untact propensity as a control variable.

• 대한예방한의학회지
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• 제27권3호
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• pp.83-95
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• 2023

Objectives : The purpose of this study is to analyze the factors affecting the intention of chronic disease patients on revisiting and recommending those clinics to others. Methods : This study conducted the frequency analysis, Rao-scott chi-square test, and logistic regression analysis on 927 people, who answered that they had been diagnosed with a chronic disease, using data from the 2020 Korean Medicine Utilization and Herbal Medicine Consumption Survey. Results : The results of analyses revealed that the attitude of medical staff, and the treatment results were the significant influencing factors on the intention to revisit and to recommend to others. Other than the above factors, the medical expenses were found to be important influencing factors on the intention to recommend to others. Conclusions : In order to increase the intention to revisit and to recommend to others a Korean Medicine clinics, the top priority lies in both proving high-quality medical services and promoting friendly attitudes of medical staff. In addition, it is necessary to actively utilize korean medicine to guarantee patients' medical options.

• 품질경영학회지
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• 제40권2호
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• pp.145-155
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• 2012

The purpose of this study is to suggest the direction of improving service quality in the defense logistics support. For this, this study compares and analyzes the perceived service quality between customer(using unit) and defense logistics support unit by using SERVPERF model. Supply, military meals, and maintenance are carrying out the mission as core function of defense logistics support and also encounter with customer. In this empirical analysis, the service quality is composed of four factors, and there are significant difference in perception level of service quality between them. Also, the relationship between factors of service quality and revisit intention shows significant difference statistically, and the customer orientation and responsiveness are key affecting factors on revisit intention.

• 유통과학연구
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• 제20권3호
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• pp.45-52
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• 2022

Purpose: This study investigated the impact of staff verbal and non-verbal communication on consumer satisfaction and revisit intention. The study sought to identify differences in demographic and eating out characteristics on perceived verbal and non-verbal communication. Research design and methodology: This study used a survey method to collect data. The questionnaire asked about previous experience with verbal and non-verbal communication with staff at a counter service restaurant. The study measured degrees of perceived verbal and non-verbal communication. In addition, the effect of verbal and non-verbal communication on satisfaction and revisit intention was measured. The principal results: Results of ANOVA showed significant differences in monthly income on verbal communication and monthly income and budget for dining out on verbal and non-verbal communication. Both verbal and non-verbal communication affected satisfaction and revisit intention significantly with slightly more power of verbal communication than non-verbal communication. Major conclusions: Results of this study suggest that consumers are affected by both verbal and non-verbal communication. Staff communication is critical to increasing consumer satisfaction and revisit intention; hence, training staff in effective communication is necessary.

• 한국컴퓨터정보학회:학술대회논문집
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• 한국컴퓨터정보학회 2024년도 제69차 동계학술대회논문집 32권1호
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• pp.211-212
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• 2024

In this study, a survey was conducted on performers to determine the influence and relationship between performers' satisfaction and revisit intention to revitalize performing arts. The survey is organized into three areas: general characteristics, satisfaction with performance, and intention to revisit.

• 유통과학연구
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• 제16권2호
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• pp.67-81
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• 2018

Purpose - Recently the importance of green consumption and corporate social responsibility has been increasing, thereby enhancing the importance of green consumption space as well. The retail space, as a representative consumption space, is now consuming more energy by introducing bigger retail space, 24-hour operation, cutting-edge equipment, and manless checkout system. Especially for retailers, who are constantly interacting with consumers, not only the economic consideration but also the consumer experience via retail service and physical retail space is crucial for their success. Therefore, this study intends to understand the main factors of motivating consumer perception about green retail space. In addition, we further investigate the mediating and moderating variables to encourage revisit intention and green retail space image. Research design, data, and methodology - In order to test our hypotheses with two models, we conducted a survey using questionnaires. In model 1, 356 respondents were surveyed to determine whether consumers' green attitudes and behaviors enhance environmentally friendly perception on retail space properties. In model 2, a questionnaire survey was conducted on 69 consumers who have experience in green retail space. Questionnaire surveys were conducted with on-line panels in Korea and analyzed using regression model and Hayes' PROCESS macro. Results - We found that consumers with green attitude put more importance on the attributes of green retail space. Also, the utility of the green retail space was found to be significant in emotional and social benefits. And, the consumers, who perceived the importance of green retail space, show higher revisit intentions. The emotional and social utilities have significant positive effects on revisit intention through green retail space image. Conclusions - This study demonstrates that a green retail space can induce positive consumer utility, thereby increasing green retail space image and revisit intention. Thus, in order to increase the image and revisit, retailers should communicate green messages with consumers, enhance green attributes of retail space, and target green consumers. To do so, we suggest that various marketing efforts such as publicity and education are needed to appeal experiential green products and retail space to consumers.

• 한국전자통신학회논문지
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• 제9권1호
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• pp.1-10
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• 2014

본 연구는 국내 인터넷 쇼핑몰의 브랜드 개성차원을 개발하여 브랜드 개성이 소비자 만족도와 재방문의도에 미치는 영향관계를 파악하고자 하였다. 따라서 최근 6개월 이내에 인터넷 쇼핑몰에서 구매경험이 있는 부산지역 대학생 소비자들을 대상으로 표본조사를 실시하였다. 구체적으로 시장점유율 상위에 있는 종합쇼핑몰과 오픈마켓 등 11개 쇼핑몰을 선정, 비교대상으로 하여 설문지 조사를 통해 자료를 수집, 분석하였다. 실증분석결과는 다음과 같다. 인터넷 쇼핑몰의 브랜드 개성차원은 '유능 세련성', '활기', '정감', '신뢰성' 등으로 나타났다. '정감', '신뢰성'이 소비자 만족도와 재방문의도에 유의한 영향을 미치는 것으로 나타났다. 특히, '신뢰성'이 인터넷 쇼핑몰의 재방문의도에 더 큰 영향을 미치는 것으로 파악되었다. 그리고 소비자 만족도는 재방문의도에 유의한 영향을 미치는 것으로 나타났다. 브랜드 개성차원 중에서도 '정감', '신뢰성'을 더욱 강화하는 구체적인 전략개발이 필요하다고 볼 수 있다.

• 한국의류학회지
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• 제44권4호
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• pp.676-690
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• 2020

This study proposes a research model that examines the impact of perceived technological innovativeness on curiosity and fun, which influence revisit and word-of-mouth intentions for an augmented reality store. Data was collected from 189 female consumers in their 20s and 30s living in the Seoul metropolitan area using a convenient sampling method. The results of the study were summarized as follows. First, perceived technological innovativeness was found to have positive effects on curiosity and fun. Second, curiosity had a positive relationship with fun. Third, curiosity had positive effects on revisit and word-of-mouth intention toward the augmented reality store, while fun had no effect on revisit and word-of-mouth intention. Fourth, curiosity mediated the relationship between perceived technological innovativeness and revisit intention, and between perceived technological innovativeness and word-of-mouth intention. The introduction of innovative technology in the offline store leads to a positive response through curiosity rather than fun; therefore, it is suggested that fashion companies develop and utilize augmented reality content that stimulates more curiosity.

• 한국콘텐츠학회논문지
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• 제16권6호
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• pp.493-506
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• 2016

본 연구는 지역축제에 참가한 방문객들이 느끼는 지역축제에 대한 이미지를 파악하고, 축제에 대한 이미지가 방문객의 만족도, 재방문 및 추천의사에 미치는 영향, 그리고 방문객의 만족도가 축제를 다시 찾고자하는 재방문 및 추천의사에 어떠한 영향을 미치는지 실증적으로 분석하였다. 분석결과, 지역축제 이미지 요인은 인지적 이미지, 정서적 이미지, 시설 이미지와 같이 3가지 요인으로 도출되었으며, 3가지 요인 모두가 방문객이 느끼는 지역축제의 시설 만족도에 영향을 미치는 중요한 요인으로 나타났지만, 운영만족도에는 정서적 이미지만이 영향을 미치는 요인으로 나타났다. 축제의 재방문 및 추천의사를 향상시키기 위해서는 인지적이미지, 정서적 이미지, 시설 이미지 중에서도 축제장 접근성, 주변관광지와 축제장 연계, 축제장소의 적정성, 그리고 축제장과 주변환경의 조화 등과 같은 축제장에 대한 인지적 이미지, 즉 축제장의 입지요소가 가장 먼저 고려되어야 함을 시사하고 있다. 따라서 방문객의 만족도와 재방문 및 추천의사를 동시에 향상시키기 위해서는 무엇보다도 우선적으로 인지적 이미지 향상에 노력해야 한다.