• The Journal of Information Systems
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• v.30 no.2
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• pp.189-214
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• 2021

Purpose This paper aims to effectively utilize user-generated content (UGC) and analyze the market structure of a relatively new market which lacks rich user review information. Specifically, we propose a domain-specific text mining tool for the domestic craft beer market and visualize the market structure by incorporating how individual beer products are positioned in the perceptual map of consumers. Design/methodology/approach We collect user review information from Naver blogs, and extract words that describe beers. We identify semantic relationships between beer products through text mining, and then depending on these semantic relationships, construct a graph representing the market structure of the domestic craft beer market based on the consumer's perceptual map. Findings First, beer products produced in the same brewery are perceived as very similar to consumers. Second, only two products, 'Heukdang Milky Stout' and 'Gompyo', was noticeably distinguishable from other products. Third, even though 'Gyeongbokgung' is from a different brewery, it is located very close to the products of 'Jeju Beer' brewery such as 'Jeju Baeknokdam Ale' and 'Seongsan Ilchulbong Ale', which suggests the influence of 'landmark series.' We successfully show that our methodology effectively describes the market structure of the craft beer market.

• Journal of Multimedia Information System
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• v.9 no.1
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• pp.61-68
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• 2022

The importance of online reviews is prevalent as more people access goods or places online and make decisions to visit or purchase. However, such reviews are generally provided by short sentences or mere star ratings; failing to provide a general overview of customer preferences and decision factors. This study explored and broke down restaurant reviews found on Google Maps. After collecting and analyzing 5,427 reviews, we vectorized the importance of words using the TF-IDF. We used a random forest machine learning algorithm to calculate the coefficient of positivity and negativity of words used in reviews. As the result, we were able to build a dictionary of words for positive and negative sentiment using each word's coefficient. We classified words into four major evaluation categories and derived insights into sentiment in each criterion. We believe the dictionary of review words and analyzing the major evaluation categories can help prospective restaurant visitors to read between the lines on restaurant reviews found on the Web.

• Journal of Korean Society for Quality Management
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• v.49 no.4
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• pp.595-607
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• 2021

Purpose: This study introduces a systematic framework to evaluate service satisfaction of cosmetic brands through online review analysis utilizing Text-Mining technique. Methods: The framework assumes that the service satisfaction is evaluated by positive comments from online reviews. That is, the service satisfaction of a cosmetic brand is evaluated higher as more positive opinions are commented in the online reviews. This study focuses on two approaches. First, it collects online review comments from the top 50 global cosmetic brands and evaluates customer service satisfaction for each cosmetic brands by applying Sentimental Analysis and Latent Dirichlet Allocation. Second, it analyzes the determinants that induce or influence service satisfaction and suggests the guidelines for cosmetic brands with low satisfaction to improve their service satisfaction. Results: For the satisfaction evaluation, online review data were extracted from the top 50 global cosmetic brands in the world based on 2018 sales announced by Brand Finance in the UK. As a result of the satisfaction analysis, it was found that overall there were more positive opinions than negative opinions and the averages for polarity, subjectivity, positive ratio, and negative ratio were calculated as 0.50, 0.76, 0.57, and 0.19, respectively. Polarity, subjectivity and positive ratio showed the opposite pattern to negative ratio, and although there was a slight difference in fluctuation range and ranking between them, the patterns are almost same. Conclusion: The usefulness of the proposed framework was verified through case study. Although some studies have suggested a method to analyze online reviews, they didn't deal with the satisfaction evaluation among competitors and cause analysis. This study is different from previous studies in that it evaluates service satisfaction from a relative point of view among cosmetic brands and analyze determinants.

• International Commerce and Information Review
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• v.9 no.2
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• pp.307-325
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• 2007

Examining the standards of review adopted by the dispute settlement body of the WTO in its decision on safeguard measures, the Appellate Body offers no coherent guidance or theory as to the legitimation of the safeguard measures adopted by the domestic authorities. It faults the lack of reasoned and adequate explanation in the national authorities' decision to impose safeguard measures, yet its own explanation of the permissible role for safeguard measure could hardly be less instructive. The Appellate Body has consistently emphasized fidelity to text in its decision but that approach can not work properly when the text is fundamentally deficient from the viewpoints that neither Article XIX nor the safeguard Agreement establish a coherent foundation for safeguard measures due to their vague and abstract provision. Without any coherent theory on guidance as to the legitimation of the safeguard measures, it would be absurd to expect WTO members to produce a reasoned and adequate explanation as to how their safeguard measures are in compliance with the WTO roles. In the absence of a thorough renegotiation for the proper operation of the WTO safeguard system, which seems quite unlikely for the foreseeable future, perhaps the unique method out of the current predicament is for the Appellate Body to lead a movement in establishing a sensible common law of safeguards, drawing on extra-textual guidance including the standards of review about their proper role in the WTO safeguard mechanism.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.26 no.5
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• pp.1191-1199
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• 2016

To ensure the fairness, journal reviewers use blind-review system which hides the author information of the journal. Even though the author information is blinded, we could identify the author by looking at the field of the journal or containing words and phrases in the text. In this paper, we collected 315 journals of 20 authors and extracted text data. Bag-of-words were generated after preprocessing and used as an input of artificial neural network. The experiment shows the possibility of circumventing the blind review through identifying the author of the journal. By the experiment, we demonstrate the limitation of the current blind-review system and emphasize the necessity of robust blind-review system.

• Journal of Information Technology Services
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• v.21 no.2
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• pp.109-126
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• 2022

The number and variety of products and services offered by companies have increased dramatically, providing customers with more choices to meet their needs. As a solution to this information overload problem, the provision of tailored services to individuals has become increasingly important, and the personalized recommender systems have been widely studied and used in both academia and industry. Existing recommender systems face important problems in practical applications. The most important problem is that it cannot clearly explain why it recommends these products. In recent years, some researchers have found that the explanation of recommender systems may be very useful. As a result, users are generally increasing conversion rates, satisfaction, and trust in the recommender system if it is explained why those particular items are recommended. Therefore, this study presents a methodology of providing an explanatory function of a recommender system using a review text left by a user. The basic idea is not to use all of the user's reviews, but to provide them in a summarized form using only reviews left by similar users or neighbors involved in recommending the item as an explanation when providing the recommended item to the user. To achieve this research goal, this study aims to provide a product recommendation list using user-based collaborative filtering techniques, combine reviews left by neighboring users with each product to build a model that combines text summary methods among deep learning-based natural language processing methods. Using the IMDb movie database, text reviews of all target user neighbors' movies are collected and summarized to present descriptions of recommended movies. There are several text summary methods, but this study aims to evaluate whether the review summary is well performed by training the Sequence-to-sequence+attention model, which is a representative generation summary method, and the BertSum model, which is an extraction summary model.

• Journal of the Korean Society for information Management
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• v.4 no.1
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• pp.24-46
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• 1987

The recent growth of full-text database operations has brought new opportunities for subject access. The fundamental problem of subject access in the online environment is the indexing language and technology. The purpose of this paper is to identify the characteristics and capabilities of full-text retrieval as compared to traditional bibliographic retrieval. Retrieval performance of indexing languages, full-text systems features achieved so far, and the new role of a controlled vocabulary, are examined. This paper also includes a review of the research on full-text retrieval performance.

• Journal of Information Technology Services
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• v.18 no.2
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• pp.123-141
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• 2019

The goal of this study is to review the major research trend on the convergence studies of AI and healthcare technologies. For the study, 15,260 English articles on AI and healthcare related topics were collected from Scopus for 55 years from 1963, and text mining techniques were conducted. As a result, seven key research topics were defined : "AI for Clinical Decision Support System (CDSS)", "AI for Medical Image", "Internet of Healthcare Things (IoHT)", "Big Data Analytics in Healthcare", "Medical Robotics", "Blockchain in Healthcare", and "Evidence Based Medicine (EBM)". The result of this study can be utilized to set up and develop the appropriate healthcare R&D strategies for the researchers and government. In this study, text mining techniques such as Text Analysis, Frequency Analysis, Topic Modeling on LDA (Latent Dirichlet Allocation), Word Cloud, and Ego Network Analysis were conducted.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.44 no.2
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• pp.66-77
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• 2021

Companies widely use survey to identify customer requirements, but the survey has some problems. First of all, the response is passive due to pre-designed questionnaire by companies which are the surveyor. Second, the surveyor needs to have good preliminary knowledge to improve the quality of the survey. On the other hand, text mining is an excellent way to compensate for the limitations of surveys. Recently, the importance of online review is steadily grown, and the enormous amount of text data has increased as Internet usage higher. Also, a technique to extract high-quality information from text data called Text Mining is improving. However, previous studies tend to focus on improving the accuracy of individual analytics techniques. This study proposes the methodology by combining several text mining techniques and has mainly three contributions. Firstly, able to extract information from text data without a preliminary design of the surveyor. Secondly, no need for prior knowledge to extract information. Lastly, this method provides quantitative sentiment score that can be used in decision-making.

• Proceedings of the Korean Society of Surveying, Geodesy, Photogrammetry, and Cartography Conference
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• 2002.04a
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• pp.43-52
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• 2002

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