• 제목/요약/키워드: reputation effect

검색결과 302건 처리시간 0.033초

기업의 브랜드자산에 따른 CSR활동이 기업평판에 미치는 영향 (Influence of CSR Activities on Corporate Reputation Depending on Brand Equity)

  • 윤기창
    • 벤처혁신연구
    • /
    • 제1권2호
    • /
    • pp.13-34
    • /
    • 2018
  • 본 연구는 현재는 기업들은 브랜드자산과 기업평판을 구축에 기업의 전사적 역량을 투입하고 있다. 브랜드가치가 높다는 것은 소비자의 선택이 그만큼 많다는 것을 의미한다. 브랜드가치와 기업평판을 상승시키는 방법에는 여러 가지 전략이 있으나 본 연구에서는 CSR활동을 통해서 브랜드자산과 기업평판을 높이는 연구를 진행하게 되었다. 기업의 브랜드자산에 따른 CSR활동이 기업평판에 미치는 영향의 연구에 대한 요약은 다음과 같다. 첫째. 브랜드자산은 기업평판에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 둘째. 브랜드자산은 윤리적책임에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 셋째, 브랜드자산은 자선적책임에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 넷째, CSR활동은 기업평판에 정(+)의 영향을 줄 것이다. 라는 가설은 윤리적, 자선적 모두 유의한 영향을 미치는 것으로 조사가 되었다. 다섯째. 윤리적책임은 브랜드자산과 기업평판간의 매개효과의 검정은 효과가 없는 것으로 조사가 되었다. 여섯째. 자선적책임은 브랜드자산과 기업평판간의 매개효과의 검정은 부분매개로 조사가 되었다. 이 결과를 종합해보면 기업은 평판을 구축하기 전에 브랜드인지도가 우선적으로 구축이 선행이 되어야 하며, 그 이유는 고객들에게 기업, 제품, 서비스가 인지가 되어야 브랜드자산의 다른 요소들도 평가를 할 수 있기 때문이며, 지속적인 CSR활동을 진정성을 가지고 진행해야 한다. 마지막으로 소비자들은 과거와 다르게 저 차원의 경제적책임, 법적책임보다 고 차원의 CSR활동인 자선적책임을 원하고 있으므로 기업과 실무자들은 브랜드자산, 기업평판 구축에 CSR활동을 전략적이며, 장기적인 관점에서 실행이 요구되며, 최고경영자의 지속적인 관심과 예산을 충분히 확보하여 진행한다면 그 효과가 발생할 것이다

온라인 쇼핑몰에서의 서비스품질과 구전, 명성이 쇼핑몰 신뢰도와 충성도에 미치는 영향 (The Effect of the Service Quality, WOM(aternote), and Ruputation of On-line Shopping-Mall on the Trust and Loyalty)

  • 서현석;허주희;나윤규
    • 한국의류산업학회지
    • /
    • 제10권5호
    • /
    • pp.607-617
    • /
    • 2008
  • This research investigated the factors that effect on the trust and loyalty in on-line shopping mall and analyzed a structural relationship of these variables. The variables are service quality, information quality of on-line WOM(afternote), reputation of on-line shopping mall. The Instrument dimensions of service quality are tangibles, responsiveness, assurance, diversity goods and price fairness. The Instrument dimensions of information quality of on-line WOM(afternote) are usefulness, abundance, accuracy and specialty. The Instrument dimensions of reputation of on-line shopping mall are cognizance and comment. The results by LISREL are as follows : There are 7 factors that effects on trust and loyalty. These are tangibles, responsiveness, assurance and price fairness of instrument dimensions of service quality, usefulness, specialty of instrument dimensions of information quality of on-line WOM, cognizance of the Instrument dimensions of reputation of on-line shopping mall. Specially, there are significant point that usefulness and specialty of afternote which can contact easily in on-line shopping mall effect on the trust and loyalty in on-line shopping mall.

브랜드명성수준에 따른 브랜드 스토리텔링의 효과 (The Effect of Brand Storytelling in Brand Reputation)

  • 최수아;정효선;황윤용
    • 유통과학연구
    • /
    • 제12권4호
    • /
    • pp.55-63
    • /
    • 2014
  • Purpose - Brands and products often play key roles in enabling consumers to experience a good attitude, resulting in mentally enacting a specific prototype and reliving the experience by retelling a specific story. Brand storytelling can function as an important tool for managing the brand. To successfully apply a firm's brand storytelling, it is important to prove the effectiveness of storytelling. Therefore, by utilizing the research of Escalas (1998) and Fog et al. (2005), a list of measurements for storytelling component quality (SCQ) was applied. In addition, customer attitudes toward brand storytelling were tested. In particular, if customers encounter a dynamic and interesting story, although the brand is not widely known, they can be in communion with the brand and establish an emotional connection (Hill, 2003). Thus, brand reputation was divided into two levels (high vs. low), and the difference in effectiveness between storytelling component quality and consumers' advertisement attitude, brand attitude, and purchasing intention was examined. Research design, data, and methodology - By using the measurement list used in Choi, Na, and Hwang (2013), 12 categories in the level of message quality, conflict quality, character quality, and plot quality were measured. In addition, categories of brand reputation, advertisement attitude, brand attitude, and purchasing intention were measured. The study was based on 181 final survey samples targeting undergraduate and graduate students in Gwangju Metropolitan City. Results - Consumer responses toward storytelling were researched in the context of brand characteristics or product attributes, such as brand reputation, differentiated from extant simple effects of storytelling. Some brands with high reputation enjoy a halo effect due to prior learning, while other brands with comparatively low reputation have trouble generating positive responses despite attempts to enhance the level of reputation or induce favorable attitudes. Although not all due to the component quality of storytelling, the case of brands with low reputation exerted more positive impact on consumer attitudes than did brands with high reputation. As mentioned earlier, consumer evaluation of the component quality of storytelling was categorized into advertising attitudes, brand attitudes, and purchase intention for this study; this provides managerial implications in other ways. The results imply that an effective application of storytelling could be an important emotional tool for the development of both brands with low brand awareness and of well-known brands. Finally, this study serves to increase consumers' understanding and ability in interpreting brand stories that marketers tell about themselves, as well as to highlight differential experiences with products by level of brand hierarchy. Conclusions - This research aimed to provide an objective guideline for storytelling component quality while considering brand awareness. Thus, brand reputation was considered for proving the baseline effectiveness of storytelling, and this study provided directions for strategic establishment of storytelling. Based on this, we conclude that in further studies, it will be necessary to systematically manage brand story by considering other situation variables and various story patterns, and studying their differences.

공중 프레임, 고정관념, 트위터의 재매개(remediation)가 국가명성에 미치는 영향: 댜오위다오 이슈를 둘러싼 일본 및 중국 명성을 중심으로 (The Effect of Public Frame, Stereotype, and Twitter Remediation on Country Reputation: Focused on Japan and China's Country Reputation around Diaoyudao Issue)

  • 차희원;장서진;장현지
    • 한국언론정보학보
    • /
    • 제62권
    • /
    • pp.286-314
    • /
    • 2013
  • 본 연구는 고정관념, 공중 프레임, 트위터의 재매개 유형이 국가명성에 미치는 영향을 연구하였다. 이를 위해 일본과 중국 간 댜오위다오/센카쿠열도 영유권 분쟁을 이슈로 선정하였다. 20~40대 한국인 210명을 대상으로 설문조사를 실시한 결과, 일본과 중국에 대한 고정관념이 각국 국가명성에 유의한 영향을 주고 있었으며, 정당성확보 프레임만이 중국 국가명성에 영향을 미치는 것으로 나타났다. 또한, 일본에 대한 고정관념과 일본책임 프레임, 일본에 대한 고정관념과 양자책임/이익추구 프레임의 상호작용만이 일본 국가명성에 유의한 영향을 주는 것으로 나타났다. 트위터 재매개 유형 중 생산유형과 감상유형만이 일본 국가명성에 영향을 미치는 것으로 나타났으며, 생산유형과 유통유형이 양자책임/이익추구 프레임에, 유통유형이 중국책임 프레임에 유의미한 해석의 차이를 보였다. 상호작용 분석결과, 재매개 유통유형이 뚜렷할수록 양자책임/이익추구 프레임에 동의하며, 중국 국가명성을 높게 인식하는 것으로 나타났다. 본 연구는 재매개 유형을 통해 의견지도자와 비(非)집단 간 현상 해석 및 인식의 차이가 있음을 밝혀냈다는 의의를 갖는다.

  • PDF

CSR and Firm Reputation from Employee Perspective

  • TANGNGISALU, Jannati;MAPPAMIRING, M.;ANDAYANI, Wuryan;YUSUF, Muhammad;PUTRA, Aditya Halim Perdana Kusuma
    • The Journal of Asian Finance, Economics and Business
    • /
    • 제7권10호
    • /
    • pp.171-182
    • /
    • 2020
  • This research focuses on the importance of corporate social responsibility in building the company's reputation. Experts have studied CSR as an antecedent of a company's reputation, but the mechanisms underlying this process are rarely explored. Therefore, to fill this research gap, we demonstrate CSR's implementation combined with organizational justice based on discrepancy and equity theory. This study involved 210 employees in a family company. The study's analysis method uses Structural Equation Model (SEM), SmartPLS, with a five-step measurement and analysis procedure. The variables in this study are CSR implementation, organizational justice, employee trust, firm reputation, organizational objectiveness, organizational commitment, job satisfaction, and job performance. The results found that some of the direct relationships stated were not significant, but all demonstrations of indirect links were substantial. Besides, optimal CSR and organizational justice provide a reliable and positive domino effect in increasing the role and consequences of employee trust and firm reputation. The findings in this study confirm that upstream-downstream job performance causality can be successfully achieved if job satisfaction has been realized, job satisfaction can be achieved if organizational commitment can also be recognized, and organizational commitment can be developed. Reflection and influence, rather than organizational attractiveness becomes essential.

Brand Anthropomorphism, Brand Reputation, and Consumer Engagement in the Distribution of Smartphone Brands

  • Ngoc Dan Thanh NGUYEN;Trong Phuc NGO;Ngoc Van MAI;Kim Ngan TRA;Tran Huy Hoang LE
    • 유통과학연구
    • /
    • 제21권4호
    • /
    • pp.1-10
    • /
    • 2023
  • Purpose: This study aims to analyze the impact of Brand Anthropomorphism and Intimacy on Brand Engagement, and at the same time analyze the regulatory effect of Brand Reputation on the relationship between Brand Anthropomorphism and Intimacy and the relationship between Intimacy and Brand Engagement in terms of distribution brand. Results: The findings show that Brand Anthropomorphism, Intimacy, and Brand Reputation are important value factors in customers' minds toward their behavior, and from there, they will contribute to creating positive emotions and interactions between consumers and brands. Research design, data, and methodology: This article used the quantitative technique utilizing PLS-SEM software to test the hypothesis with 1,060 samples. Collected data shows that consumers in Ho Chi Minh City have positive emotions and interactive and social behaviors toward smartphone brands. Conclusion: The study has demonstrated the conclusions and proposed solutions to help smartphone brands build Brand Anthropomorphism while enhancing Brand Reputation thereby achieving Intimacy, which leads to consumer Brand Engagement. In addition, this study complements the concept of Brand Anthropomorphism which is lacking in theoretical background and is the first study in Vietnam to explore the prefixes and suffixes of the concept of Brand Anthropomorphism and the regulatory role of Brand Reputation.

위탁급식사와 고객사 간의 관계특성이 관계의 질과 장기지향성에 미치는 영향 (A Study on the Effects of The Relationship Characteristics Between Contracted Foodservice Companies and Its Client Companies to Relationship Quality and Long-Term Orientation)

  • 김은희;김태희;이덕영
    • 한국식생활문화학회지
    • /
    • 제25권3호
    • /
    • pp.312-323
    • /
    • 2010
  • The objective of this study was to examine the effects of relationships between food service companies and their client companies by surveying employees working at cafeterias among a food service companies' client companies. For this purpose, previous research was reviewed, and confirmatory research was conducted using a questionnaire. In the questionnaire survey, the subjects were sampled through convenience sampling from the client companies of A Food Service Company, and 182 valid questionnaires were used in the analysis. The results of this study are summarized as follows. First, the characteristics of the relationship between the food service company and its client companies, which were reputation, communication, operation skill, and contact-point employees' service quality, had a significant effect on trust, and the effect was high in the order of contact-point employees' service quality, communication, operation skill, and reputation. Satisfaction was significantly affected by reputation, operation skill, and contact-point employee' service quality, but not by communication. The effect was high in the order of contact-point employees' service quality, reputation, and operation skill. In addition, reputation, communication, operation skill, and contact-point employees' service quality had a significant effect on long-term orientation, and the effects were high in the order of reputation, contact-point employees' service quality, communication, and operation skill. Second, with regard to the quality of relationships between a food service company and its client companies, trust had a significant effect on satisfaction. Third, among the factors related to the quality of relationships between the food service company and its client companies, trust and satisfaction had a significant effect on long-term orientation, and the effect of satisfaction was higher than that of trust. This study has scientific significance as one of only a few studies on factors affecting the long-term relationship between food service companies and their client companies, along with managerial implications that contact-point employees' capabilities are most important in service businesses, and thus efforts should be made at employing and educating them properly.

기업-CEO평판 격차가 개인의 구매의사, 성장 및 투자 전망, 기업선호에 미치는 영향 (Influence of Corporation-CEO Reputation Gap on Purchase Intention, Growth Prospect, Investment Attraction, and Corporate Preference)

  • 김대영;변상호
    • 벤처창업연구
    • /
    • 제11권3호
    • /
    • pp.131-143
    • /
    • 2016
  • 본 연구는 최고경영자(CEO)가 기업의 경영활동에 부정적 영향을 미치는 CEO평판 리스크 또는 CEO평판 리스크 위기 현상을 탐구하였다. 이를 위해 기업-CEO평판 격차를 비롯해 기업지식, CEO지식, 기업관여도 등의 변인이 구매의사, 성장전망과 투자전망, 기업선호에 미치는 영향을 각각 살펴보았다. 아울러 CEO평판이 기업평판 보다 낮은 경우를 'CEO평판 리스크 집단', CEO평판이 기업평판 보다 높은 경우를 'CEO평판 프리미엄 집단'으로 구분하여 각각의 집단에서 차이를 분석하였다. 전국단위 성별, 연령별, 지역별 무작위 비례할당방식에 근거해 추출한 표본(N = 451)에 대한 분석을 통해 다음과 같은 연구결과를 얻었다. 첫째, CEO지식과 기업-CEO 평판 격차는 구매의사, 성장과 투자전망, 기업선호에 부(-)적 영향을 주는 것으로 나타났다. 반면 기업관여도와 기업지식은 구매의사, 성장과 투자전망, 기업선호에 정(+)적 영향을 미쳤다. 둘째, 기업관여도는 CEO평판 리스크 집단과 CEO평판 프리미엄 집단에서 모두 구매의사, 성장과 투자전망, 기업선호에 정(+)적 영향을 미쳤다. 기업지식은 CEO평판 리스크 집단에서 구매의사, 성장과 투자전망, 기업선호에 정(+)적 영향을 끼쳤다. CEO지식은 CEO평판 리스크 집단에서 구매의사, 성장과 투자전망, 기업선호에 부(-)적 영향을 미쳤다. 본 연구는 CEO평판이 해당 기업의 회사평판 수준에 미달하는 경우에는 CEO가 해당기업에 대한 소비자의 구매의사, 성장전망, 투자전망, 기업선호에 부정적인 영향을 미칠 수 있음을 시사한다.

  • PDF

Evaluating the Effect of the Corporate Social Responsibility (CSR) on Corporate Image and Reputation in the Shipping Sector

  • Jang, Hyun-Mi;Kim, Sang-Youl
    • 한국항해항만학회지
    • /
    • 제39권5호
    • /
    • pp.401-408
    • /
    • 2015
  • This research seeks to improve the understanding of corporate social responsibility (CSR) and its advantages in the shipping sector. Recently, an improved emphasis on CSR, which incorporates environmental and social concerns into economic considerations of firms, can be found in business management and marketing literature. This is mainly because of people's increased awareness in regards to the negative consequences of corporate activities such as increased environmental pollution and gaps between the rich and the poor. According to the previous literature, it has been revealed that responsible actions by companies can generate positive outcomes in terms of financial and time aspects, but more importantly, intangible equity of the company, including improved corporate reputation, image as well as brand. As the regulation is intensifying in regards to environmental and social responsibility in the shipping sector, shipping companies are trying to engage in CSR to gain competitive advantages. While the reputation and image of shipping companies play essential roles for developing sustainable maritime transport, few studies have been conducted for how the CSR of shipping companies influence the shipping companies' reputation and image relative to other industries. In this regard, this study aims to investigate the effect of the corporate social responsibility on corporate reputation and image of shipping companies on the basis of an exploratory study in the Republic of Korea. This research would be beneficial to both academics and practitioners for developing useful CSR strategies which could promote the public's recognition of the shipping sector.

이동통신사의 서비스품질과 만족 및 서비스충성도 관계에서 감정적 만족과 서비스명성의 인과적 역할 (Causal Role of Emotionally based Satisfaction and Service Reputation in Explaining Relationship between Service Quality, Satisfaction and Service Loyalty in Mobile Telecommunication Company)

  • 최철재;박승환
    • 한국콘텐츠학회논문지
    • /
    • 제9권6호
    • /
    • pp.344-356
    • /
    • 2009
  • 본 연구는 이동통신사를 대상으로 서비스품질 구성차원과 감정적만족, 인지적만족, 서비스명성 및 서비스 충성도 간의 경로상의 관계를 검증함으로써 감정적만족과 서비스명성의 인과적 역할을 확인하였다. 분석결과, 서비스품질 구성차원인 확신품질은 인지적만족과 감정적만족 모두에게 영향을 주지 않았지만, 유형품질은 인지적만족에 더 많은 영향을 준 반면 대응품질은 감정적만족에 더 많은 영향력을 줌으로써 서비스품질 차원에 따라 인지적만족과 감정적만족의 중요도가 달라짐을 확인하였다. 이를 통해 서비스품질과 인지적만족 간의 관계에서 감정적만족이 매개됨을 검증하였다. 또한 서비스품질에 대한 만족의 서비스충성도에 대한 직접적 영향력보다는 서비스명성을 통한 영향력이 더 높은 것으로 나타나 만족과 서비스충성도 간에 서비스명성이 매개됨을 확인하였다. 따라서 서비스품질을 통한 서비스충성도 구축을 위해서는 서비스품질 차원에 따라 감정적만족을 유도함으로써 인지적만족을 형성하여야 하며, 만족한 고객에게도 서비스명성을 높임으로써 강력한 서비스충성도을 이루어야할 것이다.